UPDATE: It's now been 2 1/2 months since I moved and have not heard anything about how Fry-Wagner plans to compensate me for all the damage they did to my furniture. I last heard from a company representative, Mary Schrader, Claims Adjuster, last month when I inquired last about when I would be compensated for my losses. She told me she couldn't do anything until she received notice that my bill had been paid in full. I paid $2,000 at the time of delivery and another $237.41 because the charges were more than the estimate. Mary wrote to me, in an email dated, Aug. 20, "Until I hear from accounting that the invoice is paid in full I cannot proceed with the claim." That balance pf $237.41 was due by Aug. 9 and I sent it in on time to the Springfield office, so what's the delay? They haven't even bothered to send me a receipt! Fry-Wagner wants to be paid promptly, even with inferior service, but can't seem to hold up their end of the bargain. There is no excuse for this much damage and this long of a delay in sending someone out to repair or replace my furniture. Meanwhile my books sit in boxes because I can't use my bookcase with a hole in it. But the company is "diligently" working on my claim, they say. (See below.) read more

We have used Fry-Wagner twice to move. The first time was a good experience. This time was not. Dave Helton was our estimator. He said that he would come out, but he never did. He used his previous estimate from our first move. After I told him the estimate was too high because we were not moving even half of our things, he gave me another estimate for three hours less. I told him again that the estimate was too high. He said it did not matter because I would be refunded the difference. We were moved on July 30, 2019. On July 29, 2019, my credit card was charged $1,227.08. The movers moved all our things in less than three hours. We figured with drive time, we would be charged for three hours of work (4 people, 1 truck). We were charged for four hours. When I asked about it, I was told by Connie that there is a four hour minimum. I told her that I knew nothing about a four hour minimum. I emailed Dave Helton on August 8, 2019, about it and his response was, "I'm sorry if our minimum charges were not made clear. Yes, Connie was correct the minimum for all moves is 4 hours. I will check to make sure your credit card was charged correctly." I followed up with another email asking how we can be charged for a minimum that was not discussed. I received no response so I emailed him again ten days later. His response: "Sorry for the slow response, I needed to get an answer from my GM, he was on vacation last week. Unfortunately, because the 4 hour minimum for all local moves is a legitimate Tariff charge, no refund will be given. I apologize if our minimum charges were not made clear." In my opinion, I should not be charged for a minimum that was never discussed. And we still have not been refunded the $359.78! We received an email that said it was processed, but my bank shows no such refund/transaction. This has been a terrible experience. Dave Helton has not been helpful at all. He never came to our house. He made it seem like it was no issue that the estimate was too high. He NEVER discussed any minimum charge with me. That extra hour charge is $210.00 plus taxes. Add that to the $359.78 that is still owed to us. Fry-Wagner owes us more than $569 and has done nothing about it. read more

What an awesome moving experience: The two man crew was efficient, hardworking, careful, and very friendly. The transition from WA to MO went wonderfully w no damages or mishaps. I will contact Fry-Wagner in the future & highly recommend their services. read more

I was moving from Missouri to California and they were very nice the only bad thing is they never delivered the rest of my stuff but it's okay because it was just a few couches they forgot to deliver and I just bought some new ones cause I'm rich! read more

Not a good experience..It has been 8 days since our household goods have left our place Connecticut... destination Phoenix, AZ. We are still waiting...we were told that our shipment would be delivered yesterday by 2:00 PM... Now it seems that it will not even arrive in Phoenix before 25th ??? Based on the delivery confirmation of 18th, we have checked out of our hotel and have signed a lease on an apartment.... So, now we have an empty apartment with no stuff and nowhere to go but be stuck here.... I still don't have an exact date and time of delivery...we have been requesting to expedite this...but so far nothing.... Honestly, we have moved thrice in the United States..and by far this has been the worst experience we have faced... So disappointed. read more

My family and I were moving from Missouri to California. I called Fry Wagner for a quote. The guy who came out to give us the quote, was very professional and very nice about everything. Explained to us, that we probably would not have an exact date for a couple of days, but that it was looking really good that our stuff would be The day before we were expected to move, we were supposed to be notified of what time our movers would arrive to load our truck. By 2pm, we had heard nothing, so I called and got the official time. Then at around 4:30pm, another representative called to let us know again the same time. Then moving day arrives and the guys come to load our truck. Lets just say they were FAR from professional. There were 3 of them who arrived. The one lady, kept calling the office every other question we had because she had no idea what to tell us. The guys who loaded our stuff were not very concerned with the fact that these items were not theirs. On one occasion, while moving our couch out of our apartment, I thought they were going to break it. When we got it, myself, my husband and one of our other friends, moved it into the apartment, with no problems at all. These guys acted like it was the worst thing in the world to move our stuff and that they absolutely hated their job. It took them about 6 hours to load our house. Once everything was loaded up, I had a very uneasy feeling about the rest of the move. 2 times we were told our stuff would be on its way. Which brings me to this....every time I would call, our moving specialist would be "gone". So I would leave a message, and would not get a call back. So I would have to call again the next day and hope to catch our specialist. This was REALLY ANNOYING!!! Finally the 3rd phone call, we were advised that we would be receiving our stuff in a couple of days...which was never confirmed until the Thursday before they were supposed to deliver on Monday. They wanted to deliver it on a week day....when no one would be home. I called the office to let them know that this wasn't going to work for us, because no one would be home, due to our jobs. The specialist, then proceeded to tell us that we agreed to the fact that we would know the exact date of arrival. I explained to the lady that they were going to be delivering on a week day, on the VERY LAST DATE OF ESTIMATED DELIVERY, and we would need to figure something out. We had been way too patient up until this point. Finally we got a call back from the driver on Friday before our deliver date on Monday. He was awesome! Told us that he was going to bust it to get our stuff to us on Sunday, since we knew we were going to be home. He called us a couple of times on Saturday and then again on Sunday to keep us updated on his travel time. He and his team arrived on time to our home. When I say team, I mean 4 guys who were running thru our house, putting boxes and furniture exactly where we asked them. They were done in about an hour and a half! They were amazing. The lead driver finds out that our headboard to our bed was broken. He immediately brings the headboard into our house and shows us what happened. He even took the blame for the break, even though it wasn't his fault at all. I told Fry Wagner in a survey I had to complete, that I would not be using them again, unless they could guarantee that the driver we had and his team would be the ones who loaded and unloaded our stuff. We were just not that impressed with the service we received until the date of delivery. read more

We stored personal goods with this company for over a year and they lost many valuable items. I believe that they weren't lost. These were from various rooms in our home. The salesman told me that the insurance I took out was the most "requested", so I'm down a 1994 barbie doll house, ceramic lamp, two table legs and many other items. No accountability, just a measly check that won't even cover the purchase of new headphones that disappeared as well. Be wise before you trust and always have someone looking over the shoulder of the packers and double check the trucks yourself. I even had my own inventory and ended up with missing items. read more

If I could give 0 stars, I would. This company only cares about money. Your things might as well be thrown in a dumpster. The initial estimate was off by $800 which we had to pay on arrival of goods or they refused to unload. They itemized household goods and listed them as soiled or damaged regardless of condition so that any damaged items could be denied on future claim. Even if items are completely new - they're listed as soiled. They don't go thru every item with you as they list it and categorize its condition. According to fry Wagner, it's your responsibility to decipher all the codes listed next to every single item in your house and dispute them before it's loaded on the truck because if you sign ANYTHING they will use it against you. It's impossible for one person to oversee the description of every item simultaneously while 4 others are wrapping and packing. They count on this. If you don't sign the item sheet after they load up your things, they tell you they will go unload the truck. Upon delivery, If you sign the paper they present you that says you received your shipment after items are delivered to new residence, you are releasing them from responsibility for anything. So if you don't unpack every single box before they leave, you'll basically be accused of lying if anything is broken or missing when you ask for reimbursement. There's no proof that it was done DURING the move. Hopefully, you have X-ray vision and you can see your broken items thru those boxes before they walk out on you. Otherwise, I guess they need to stay at your house for the next three weeks while you unpack and move in. A few Examples: We had a new sofa - just recovered and never used, classified as soiled and then ripped as they brought it in. Watched them do it. Mover apologized. It was disputed on claim. Crista gave us $72 for a new velvet sofa. While packing, we decided to remove wadded up linens in a box and fold them so they would be in better shape upon arrival. When Mover saw the box being repacked, he knew we would see our new anthropologie bedskirt ($150) shredded so he decided to tell us about it when he saw that box being unloaded. Initially, Crista Wheeler in claims said it was packed so it was already like that. We told her to ask him - he had admitted it - we received $15. Wow. Generous. Slipcover on chair was ripped but it was "packed" and we signed off on that list of thousands of items so the Response from Crista: "Denied." Memory foam mattress pad torn in half as pulled out of the truck in our driveway. $18. thanks. That might cover tax on a new one. Legs broken completely off chairs. $15 Green egg grill body cracked and lid busted. Pieces of ceramic lid hidden inside other items. $100. Extra large Vintage Globe hanging light fixtures that will cost $500 each minimum to replace... $12 for all three. $200 lamp - conveniently left off claim completely. $0 Vitamix blender - $18 No reimbursement for anything that "didn't show up" like original art work that can't be replaced or plastic office chair mats that cost $80, because again - you signed off that they packed all your goods. This was a household of two adults and two children. We had 3-4 movers every day for 3 days. Not always the same people. It would be impossible for someone to oversee every dish packed in the kitchen at the same time as another person was packing up the master bedroom. We helped them. We fed them and supplied them with unlimited drinks at our cost. We treated them with respect. Items were left behind that we had to pack ourselves and pay additional storage on while we were in transit. Closets were left, other items were broken and shoved into other items to hide the evidence, or just missing altogether. After this horrid experience we were given $900 as a "good will gesture" they said because technically we signed the forms... We didn't even deserve that... even tho we paid them over $8000. I'm sure we will receive a response to this review that says "sorry you were disappointed" but that doesn't make up for a nightmare experience, the damaged items that can't be replaced and the overall poor treatment we received in response to our honest and thorough evaluation of our items. Do not use this company. If you do, expect to pay top dollar for getting your items broken, lost, and then to be treated as a liar when you ask them to do what's right. They are not honest and they will not treat you as you treat them. Mr. Meeks if you feel the need to respond, don't. You already had an opportunity to do the right thing. And You didn't. read more

Mr. Meeks has not worked to resolve these issues, and there has been no communications for 10 weeks after the move. Mr. Meeks agreed to cancel the contract in full for waiving the penalty for United not being able to deliver as per the agreement, then bill me. Now, you are charging for packaging. How can you charge for putting unwrapped crystal lamp and china in a laundry basket and shipping it? Contrary to your statements, the shipper did acknowledge the damages at your warehouse and Mr. Meeks refused to sign the damage slip. The shipper then took pictures of the damage on your dock that I provided to you with, again no response. The background of the pictures confirms the location. As far as your statement "Fry-Wagner/United still elected to process your claim for damages," I know that I am 81 years old, but I understood and paid for the insurance that your representative told me covers $35,000. Your insurance agent, after months, did contact me and pointed out that the fine print of the contract was limited to $.60 cents per pound. My prized $400.00 crystal lamp is only covered for $12.00 and my china is only covered for a few dollars. For $1,100 to $1,500 of my broken and damaged possessions, I am suppose to sign off for you to send me a check for $100.00. I will see you in small claims court. That is misrepresentation as so many of your other dealings with me have shown. read more