Met David F. from Frozen HVAC today. Instantly he made me feel comfortable and confident in the decision in choosing Frozen HVAC as the company to install a new unit in my home. He was very professional and detailed in the way he showed me firsthand what the issues with my existing unit were. He was knowledgeable and a true professional in every aspect. The reviews on this company sadden me. Maybe I just got lucky with this tech? IDK. But I am pleased beyond measure with the service David provided me with today and I am confident I chose the right company. read more

Frozen hvac coupon advertising a A/C tune up for $19. The appointment was scheduled for may 11,2026. Moses a/c tech arrived about 1130A, after about quick 10 minutes he indicated he was finished. I offered my credit card he said he only excepts cash. I gave him the $20 he would not give me a receipt for my records, He said he would text me the receipt, it never happened. I called the frozen Hvac office multiple times i received promises but no receipt. read more

Frozen HVAC - Heating & Air Conditioning/HVAC Near Me - Hallandale Beach, Florida

Damaged our air condition our system while trying to fixing it. Also now the thermostat no longer works and the only way to adjust the ac is to turn the breaker off and on read more

BEWARE !!! SCAM ALERT!!!! This company uses ad coupons to bring in customers offering them low prices. I called to book an appointment for 30$ air duct cleaning service. The guy came in and started another service called "tune ups" instead of what I called for. Gave a quote of $1000 for the tuning up service. I said no. I booked another company and they said theres nothing wrong with the a/c. We just needed to fix the a/c filter thats all. My a/c has been working great ever since. Please avoid this company at all cost. Luckily I was able to get my money back. read more

Frozen HVAC - Heating & Air Conditioning/HVAC Near Me - Hallandale Beach, Florida

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Call for a AC tune up with a coupon that I got in the flyer in my neighborhood. I had scheduled an appointment for Monday but because it was raining and I cared about the technicians safety as my condensing unit is on the roof. I called to reschedule for Wednesday which is today. There was supposed to arrive between 5:30 and 7:00 with a half an hour heads-up phone call. No one showed up, no one called me. I called the answering service and got a lovely lady who said someone would call me back and here it is 8:00 and I haven't heard from anyone read more

Scam artists. They trick you with the mailer tune up coupon. The scammer Jack shows mold pictures that are not from my HVAC system. Told me my in-line UV was a smoke detector and then said the UV wasn't working. They shouldn't be allowed to advertise. Do Not Call this company! read more

Avoid Frozen HVAC . Rush job on a coupon, mission was to upsell a senior lady. Nate: Here for 7 mins, at most, pretended to blow out my drain line. Held his phone toward a ceiling vent to check for dust.-no ladder No feedback on 2 second check of freon. So I wasted my money and time. i would never use or recommend this company. read more

Awful company!! No wonder it's Not Claimed. Scammed me in April 2024 w/cheap cleaning and eval. Tech sold me(on special) a service plan that if you buy parts from them, no Labor cost. He'd send me info I never got. That day was $600 not $65 Now August, AC issues, rude 22yr old comes tells me in 5mins w/out doing anything except temp ck from ducts I need new duct work, or coating. I have all that on 3yr old Nest system w/4ton unit. Tells me I don't RUDELY talking so fast & putting his hand in my face!! Looked, I have coating....then tells me I need bigger unit? What?? Then, no I booster fan like he was guessing. All this in 10mins maybe. I said my plan covers labor--Nope! Why would I do that, with his hand up on phone w/boss. I said leave/get out!!! I got the RUDE kid the other complaint below got. He was unbelievably rude and talked since fast and condescending. Call owner, rudely he apologizes tells me that's not my plan I pd $200 and that tech doesn't work there. Doesn't even care both techs are a$$'s and one lied to scam $ from me. Just wanted to know if I wanted them to do the job??!! OMG!! All this happened in 13mins maybe. Can't make this up I'm thinking of calling my attorney just to make his life as miserable as mine!! Absolutely stay away. Don't believe ANYTHING any of them say. I owned a company for25yrs, this company is bad new. We live and learn the hard way sometimes. Reporting to FL AG office and BBB, they're scammers read more

Frozen HVAC - Heating & Air Conditioning/HVAC Near Me - Hallandale Beach, Florida

Beware of this AC company; they use mailing coupons to induce you to call offering very low cost air conditioning replacement units. What they fail to disclose in the advertising is that the prices quoted are starter prices and only for an outside unit. This seems to be deceptive and or false advertising . Absolutely nowhere in the printed ad is there any disclosure regarding the quoted prices being "starter prices" or "for an outside unit only". You only learn this information once you call the company There are plenty of AC companies to use for AC in south Florida so this is one company to avoid read more

DO NOT use FROZEN HVAC it's a scam! They entice you with a cheap coupon, but do NONE of the work advertized. The "technician" NATE is NOT knowledgable, and tries to upsell you at every turn. He WILL find mold and try to scare you into a $750 "That's a 50% discount" UV system to remedy. Our system is new, but we wanted someone to come out and check it. He connected only one side of the guages, and told us our freon was 2 lbs low . . . of course the coupon only includes 1 lb. The second pound costs $119. WTF? He connected the "negative pressure machine" to one of our ducts, but literally did nothing else but remove a couple of vent covers and take pictures. The coupon comes with a "dryer vent inspection" . . . ours is a straight piece of pipe that runs up and out of our roof . . . to actually clean it costs (drum roll please) . . . $119. For our "full house vent duct cleaning service" he was here less than 40 minutes. I hope he got stuck in MIAMI rush hour traffic on the way home! I wouldn't trust this guy as far as I could throw him. Agree with other commenters that the faster he speaks to try and sell you something the lowere his volume goes. Don't waste your time and money. read more

I saw an advertisement for complete home package valued at $299 for $65, however when Tech Nate arrived he immediately took a video of the air vents and immediately started to say I have mold in order to spike the cost of $65 to the lowest of $279 and up. Please be aware that Techs are not coming to your place of residence to conduct cleaning and inspection for a measly $65. As soon I asked him to just completed home package, he refused and left. I also checked the Miami Dade website and they are not licensed when I checked. read more

DON'T USE FROZEN HVAC! I am new to the area. I get coupons in my mailbox all the time like we all do. I saw an ad for Frozen HVAC that said they do duct cleaning for $30, A/C tuneup for $19, and a complete hoe package for $65. I fell for it. I feel so gullible now. I bought the complete home package. The guy gets to the house, wreaking of nicotine, and asks how many units I have. I tell him I have two, so he said that the price will be double. I reluctantly agree, because it made sense that it would cost twice as much for two units, even though that was not in the ad. No big deal. Next, the guy gets the suction going for the duct cleaning, and starts to inspect the A/C units. He finds mold in one, then his rate of speech sped up, but his volume decreased. I had to keep asking him to repeat himself as he was talking into the A/C unit rather than talking to me even though I was standing right next to him. I just racked it up to poor communication skills. Next, I asked a question for clarification, and the guy proceeds to tell me, "You didn't listen!" I was stunned by his impoliteness and generally negative attitude. He went to AC unit #2 and did an inspection, then came back to me and proceeded to tell me the unit was fine. I asked if he was going to show me what he saw, since he showed me the last unit. He huffed and reluctantly showed me the unit. I asked him, "Are you in a rush?" He was just walking quickly and his speech was accelerated. He said, "No, but you are asking me to remove the cover of the AC unit after I already told you it was fine." Wow! I am wondering why this guy feels like it is okay to behave so immaturely and unprofessionally. I told him, "I was going to let you install the UV coil-sanitizing light but it seems you..." He interrupted and said, "I don't care whether you get the light or not. That's up to you. It doesn't matter to me either way." Needless to say, I am completely shocked by his behavior. Save yourself the headache and stay away from Frozen HVAC. I'd rather pay more money for more polite service. That's ridiculous. What ever happened to good customer service? read more