I love this team! I highly recommend this team! I discover new things I didn't know this team did all the time and that they do them very well! Call them FIRST for:
HVAC
Plumbing
Electrical
I've been working with this team since roughly 2012 when I was having problems with my York AC system. They worked with me and the manufacturer to fix the system under the manufacturers extended warranty over the course of two years when the original vendor couldn't get it right after 5 years of trouble. The only reasons it took 2 years is that I had a significant uphill struggle with the manufacturer honoring their warranty in year 1 and also because the system only failed to work during the hottest months of the year. Innovative did significant rip and replace of the original install and finally got the system working trouble free for years.
In 2018 I purchased a new house and they installed my HVAC system EXACTLY the way I wanted it. They did an EXCELLENT job and I have had NO PROBLEMS for 2 years. PERFECT! They also removed the failed solar water heater and replaced it with a standard electric heater. The unit came from Home Depot and failed with 6 months. They came back and fixed (including managing the exchange) for the cost of labor which is totally fair. The faulty heater was not their fault. When I had city water installed at the house by a plumber (before I knew Innovative does some plumbing work depending...) there was some adjusting that was required by the contractor installing the city water lines. The contractor that came out highly praised the workmanship on Innovative's water heater installation job. That's not something I hear often.
This year (2020) I learned that they do electrical work and worked with the team on work a previous contractor botched. The previous contractor installed a 220V outlet for an EV fast charging station. The original electrician's work failed after 90 days and they refused to come out and repair their work. The Innovative team was able to show me the burned out circuit breaker that was the point of failure in the previous work. They walked me through all of the issues with the prior installation (including wrong breaker size, incorrect wire gauge, incorrect outlet type which had caused me to purchase an adapter (which was incorrect)). They looked at the EV equipment I had and what I was trying to accomplish, obtained parts and redid all of the work for less than what I paid for the original install.
I highly recommend this team! I am so grateful to Ernesto and the rest of the Innovative Cooling team for sticking with me through some very hard to solve problems, difficult manufacturer warranty issues and generally being just plain AWESOME! read more