We stayed at Anniversary Inn on Friday, May 15, 2026, for our 8th wedding anniversary. This was…read moresupposed to be a special remembrance stay for us because we also stayed here on our wedding night 8 years ago.
My husband booked our room over a month in advance, and we reserved the Hollywood Suite, which was the room we had always wanted to stay in. A week before our stay, they called my husband and told him that room was no longer available, even though it had already been reserved for weeks. He requested another Diamond Suite, and they told him not to worry because the Marble Suite was available.
We checked in at 4:00 PM. The room was much smaller than expected, and the wine my husband paid for and specifically requested was not in the room. The spa essentials were there, so we decided not to make a fuss at first.
After dinner, we returned around 9:30 PM and tried to use the spa bathtub, which is one of the main reasons people stay at this hotel. The water was extremely hot, and when my husband tried to turn it down, the water would not shut off at all. The water became so dangerously hot that we quickly jumped out to avoid getting burned or injured because we had no way to stop it. We had to get out, get dressed, and call the front desk.
Joann came to our room, and instead of trying to problem-solve or reassure us, she immediately said there were no rooms available and asked whether we planned to stay or leave. Rather than helping us find a solution, she seemed more focused on getting an answer from us than resolving the issue itself. From the moment she arrived, we felt like she was more than happy to see us leave instead of trying to save our anniversary experience or help make things right.
We asked if the issue could be fixed first. Maintenance came, and after we waited in our car for about half an hour, the tub was still not properly fixed.
The maintenance employee, Donny, was shocked that no one had tried to move us and confidently told us that we would absolutely receive a full refund because of the situation. He seemed certain that this was the obvious outcome. Later, when my husband spoke with Joann and referenced what Donny had said, she immediately shut it down and said he could not make those statements and should not have said that. It was incredibly frustrating to receive completely conflicting information from staff while already dealing with a ruined anniversary evening.
We were then told the faucet had been stripped and that pliers could be left for us if we wanted to try using the tub ourselves. We did not feel comfortable with that at all.
The whole reason we stayed there was for the themed room and spa tub experience, and that experience was completely ruined. We ended up checking out before midnight and driving 45 minutes home to Mountain Home.
What made this even more frustrating was how everything was handled afterward. We were not offered any refund, partial refund, credit, or even another stay at a later date. Nothing. We were simply told that "a manager would contact us." There was no attempt to make things right, no empathy, and no effort to save our anniversary experience.
The property itself also feels very neglected. The hallway carpets looked filthy and stained and honestly did not appear to have changed much since we stayed there 8 years ago. For $300-$400 a night, this is unacceptable.
The staff overall seemed undertrained, overwhelmed, and not equipped to handle guest issues with even basic hospitality. This place could be amazing if the owners invested more into maintenance, staffing, and customer service.
Unfortunately, our anniversary night was ruined, and my husband and I have decided we will never stay there again.
For anyone considering spending this much money on a room here, think carefully. You are paying for an experience, and sadly this was nowhere close to one worth paying for.
