1. Frosty's Appliance

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    Bridgeton, MO

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    Frosty's Appliance

    1.9 (7 reviews)
    Open • 9:00 am - 7:00 pm

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    5 years ago

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    14 years ago

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    14 years ago

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    14 years ago

    Got a great deal on a washer, dryer, and refrigerator. And they were able to give me an extended warranty and delivery too!

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    14 years ago

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    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    2.0(67 reviews)
    0.6 mi•St Ann
    •$$
    Offers payment plans
    Established in 1991

    We bought two recliners. The delivery window was from 10-12 Noon, but they did not arrive until 8…read morepm. Then, we realized that one of the recliners was not working. The delivery guys left it there saying the customer service would give us a call to schedule a replacement. We never received a phone call, so we called to schedule the replacement delivery. We had to wait an additional two weeks for it. When they gave us the delivery time window the day before the delivery, that time did not work for us, so we requested a different time or date. The representative helping us, then told us that the system showed that the replacement would not be available for 6 months or more. I just canceled the order. Now we have to wait two weeks for them to pick the recliners up, and then another week after that to get our money back. Such a headache! Not buying from them ever again!

    I regularly purchase furniture for rental properties and have never had such a frustrating delivery…read moreexperience as I did with Bob's in St. Ann, MO. On the second attempt to deliver, I clearly requested an hour's notice since I don't live at the property. Instead, I received a text less than 15 minutes before their arrival at 8:30 a.m. -- no consideration or proactive communication. They knew the day before that I was the second stop and could have easily notified me sooner. There was zero mention that someone had to be physically present at the property -- not in the store, not in the confirmation email, and not in any of the text messages. I even had a door code ready and was available by phone, but that wasn't acceptable to them either. The communication failures at every stage -- in-store, via text, and during delivery coordination -- were unacceptable. This will be the last time I purchase from Bob's. If you value clear communication and reliable delivery, I'd recommend looking elsewhere.

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    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store

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    Frosty's Appliance - appliances - Updated October 2026

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