On November 30, 2022, Andrew came to fix one of the sinks in a bathroom in our home. He…read moreimmediately diagnosed a hairline crack in the sink which had resulted in the water collecting under the sink. Unfortunately, they were not able to replace the sink, but were willing to provide names of appropriate people who could provide the service. Here is where the integrity of this company comes into being....I asked Andrew if he could put in a new sink on the weekend and he refused on the grounds that it would be dishonest and Mr. Winters would not be pleased. I love Birmingham Plumbing Heating and Cooling and would prefer a leaking sink (which was fixed) then to go elsewhere. Birmingham Plumbing Heating and Cooling is the best. To those who say negative things on Yelp, let them go elsewhere! Ruth Grimaldi Birmingham, Michigan

September 2025 Sean technician from Birmingham Plumbing Heating and Cooling replaced a frozen shut…read moreoff valve under our bathroom vanity. In a consultation several days beforehand, we had asked Sean to replace it like the cold water valve next to it had been replaced a few years before which would have entailed heating the fitting with a blow torch, sliding it off of the master water pipe coming out of the wall and soldering the new shut off valve onto the two and a quarter inch pipe coming out of the wall. Instead Sean decided to cut the old shut off valve off the mater pipe and cutting it to less than an inch from the wall and crimping a hodgepodge with 6 fittings prior to the new shut off valve. We conferred with another plumber of our concerns of our master water pipe being cut to less than an inch from the wall as well as all the fittings before the shut off. He confirmed our concerns that any future plumbing work would now entail removing part of the wall as well as part or all of the vanity. He did assure us that all the extra fittings would unlikely ever be a problem. I did talked by phone to the Dan the plumbing manager. He did assure me that the hodgepodge of fittings to the new shut off should be secure but did not listen to my concerns of my master hot water line being cut off to less than an inch from the wall and the future consequences it might entail for us. We are not satisfied that we were not a part of any decision to cut our master water line to less than an inch from the wall and crimping a hodgepodge of fittings onto it. It will also cost us dearly if any of this work needs to be changed or modified in the future

waterworks came out next day after I called. They were on time called ahead to verify that I would…read morebe home. Bryan the service tech was very polite and knowledgeable about my plumbing issues. I would highly recommend Bryan and. the waterworks crew for any of your plumbing problems. Thank you so very much

Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

Sewer line was clogged. They were able to come out the next day. They used the power auger and…read morefound roots about 40' away from the house. Once it was cleared they ran a camera and showed me where all the roots are coming in. Friendly repairman who answered lots of questions I had (get your monies worth people, ask them questions!) It was steep at $423, but he gave me some top money saving advice.

Horrible. Had a bathroom clog. Charged us $900 but refused to use an expandable cutter. Had another…read moreback up and now they are now trying to sell us new pipes for $2500. Not trustworthy.

Great response time after initial request for a quote. Customer service on phone was very polite…read moreand everyone was professional throughout the whole process. The tech that changed my garbage disposal was on time, followed all COVID safety protocols, was very nice and he had paper covers on his shoes for entering my house. He was very efficient and also patient with all my questions. Also, he gave great advice on how to keep my disposal unit running it's best. Great business and now my new "go-to" for all my plumbing needs!

I'm new to the area and a friend recommended Nelson Brothers. Easy scheduling (good) but the the…read moretech did not show between the scheduled window of 1-5pm (prior job went long) so they rescheduled me at 2pm the following day (good) and sincerely apologized for the delay (also good). At 3:45 the next day (today), I called their office to inquire - tech is on his way. The tech calls me at 4:05, I'm 30 minutes out!! I explain that is not going to work. I thought you were out front. The service manager then calls me (good) but I cannot make their time work. So as the customer, I (we) have no recourse but to use someone else. I need better communication and a strong commitment to service. I will NEVER use Nelson Brothers because of this experience because it's my only recourse. Applauld good service and shop elsewhere when it's not delivered.

Quick, nice and courteous. Did not make me feel like an idiot for explaining things in my terms…read more Trustworthy, affordable and definitely keeping in my Rolodex.

I have had soooo many plumbers over the 20 years in this house flanked by huge maples that clog our…read moresewer and storm drain. This company is the best and I will only use them from now on. Great service and the fairest prices around. Trust me, I've tried all the others!

I posted pictures of the very poor quality of work that "The Drain Guys" performed. A…read morerepresentative from The Drain Guys, denied it was their work. The pictures are 100% their poor performance. Spent over $6,000 fixing it. Another unfortunate customer had a worse experience as evidenced by the photos he posted.

The Drain Guys saved the day! Our kitchen sink backed up…read moreright before a big family dinner, and I was panicking. I called at 7 p.m. on a Friday and they had someone at our house in under an hour. The technician Mau was professional, friendly, and explained everything he was doing. He cleared a nasty clog deep in the line that two other companies couldn't find, and the price was exactly what they quoted--no surprise fees.

I gave Thornton and grooms a second chance to complete my AC inspection. They arrived as scheduled,…read moreI was the first call of the day the service man, Kyle was thorough and provided me with a step-by-step analysis of my AC. I decided to sign up for the yearly service plan, because of the quality services that I receive from Kyle. My original assessment of Thornton grooms was a one star, but I've upgraded it to a five star based on this appointment that I had today. The only thing that I could recommend for future appointments is that Thornton and grooms provide a two hour window for serviceman to come out. Otherwise, I can highly recommend this company.

The plumbers are good. Prices are very very high, but if you pay more to get on the "plan", they…read moreare just very high. When you wait all day and they they don't show up, all they say is oops we forgot.

Had a back up-4 years after we had a sewer dug up and clean out installed. Was more roots and…read morefeline hygiene. Northwest was quick to respond, send text updates and fixed the blockage quick. Highly recommend-also recommend not living with women-they are REALLY expensive !!!!

Very nice team of people, friendly, fast and fair prices. Fixed one of my issues during the first…read morevisit and explained what I need to get for the second item to be repaired. I would recommend people use this company.

Pleased to say that this is the #1 plumber I call. Always available and prompt with call backs…read more He has done a large number of jobs and not complaints from me or my family. Strongly recommend.

Do not use this service. He advertizes but does not return phone calls during the day. But he…read morewill call you back at 6:45 in the morning. He good if you need a early wake up call but if you do not get up at that time do not call this business. The four stars came from relatives.

Kevin contacted me immediately on Sunday evening once I put-up my project. He is very responsive,…read moreknowledgeable, punctual and quick. He spoke with me on call, collected pictures of the issue, and came prepared with tools and plan to complete my project in one visit! He analyzes the root cause and repairs only what is necessary. Reasonable pricing, efficient. I highly recommend iplumb.

In 0° degree weather Kevin came out and saved the night and then the next day with Ryan (his…read moreco-worker) Considerate, respectful, knew what needed to be done with my old pipes leaking, and did an excellent job. The peace of mind knowing that the job is well done, Livonia Water & Sewer came out to help turn off water (my old valve wouldn't work) then ok'd the work, turned my water back on. The affordable cost, and quick action of everyone involved was a God send! Thank you Kevin & Ryan @ iplumbplumbingcompany.com