These guys have been rude, misinformed, sloppy looking, completely unprofessional. I have an issue with a predatory lender with whom I linked my account. The manager responded by laughing. This why they have a sales gimmick going. So few want to do business with them. Especially this branch. I visited the one in Vista, at least they were polite to me. I don't recommend keeping your money here. Try Mission instead. Much fairer. read more

I have nothing bad to say about this specific location or any of the employees I have encountered. However this bank as a whole is the absolute WORST bank I have ever dealt with. Time after time again I have had nothing but just problems on all fronts, my entire career I have put off making the switch to navy fed please do not make the same mistake as me, if you are a west coast marine change to navy fed immediately they're an actual competent bank not like this freak show read more

After multiple attempts to speak to a person at SDG&E, someone called me and resolved the issue by applying the check amts to her account. Frontwave has reached out and left me a voicemail asking me to call. At this point, I will not waste any more time on this. I am still very discouraged in the type of assistance both these companies provided to the widow of a Vietnam vet. Companies are too big, and unfortunately, the 84 year old homebound woman is who falls through the cracks. It's just not acceptable, but unfortunately, it's the world we live in.... read more

I've been with Frontwave now for 3 years. They have provided professional service and explained in details I could understand. My experience has been nothing short of perfection. In every single appointment I have felt that they were there for me and we worked together for a win win scenario. Thanks Frontwave and Liberty Rodriquez for all your help. read more

We recently just moved from the bay area down to oceanside and our current credit union does not have any branches in southern california. So we decided to check out Frontwave since they are a shared branch with our current cu and I was actually coming in to close out an auto loan with a cashiers check. I understand the pandemic and possibly being understaffed but that's not an excuse for poor customer service and rudeness. The young women who stopped us before reaching the tellers questioned us immediately without saying Hi how are you, how can we help or anything along those lines. We're both wearing masks and she's stepping back well over 6' from me as i'm trying to explain and she's acting like I Must be infected. For being a shared branch they did very little to help with any issues that came up. The teller was nice, but she was very little help and basically said yea Idk you need to call your cu. After calling, i'm on the phone for less than 5 min and i'm getting the stare down like i'm holding up a huge line. There were literally not even 5 customers in the bank. Bottom line, when choosing a bank. Choose the bank that wants to earn your business and values every customer equally. read more

100% the best bank, Liberty was great help you need to give that girl a promotion she was very helpful!! read more

Frontwave Credit Union - Fire Mountain - Liberty Rodriguez! - Banks & Credit Unions Near Me - Oceanside, California

I will never again purchase a car using a FrontWave Credit Union car loan again. In my opinion based on my experience my loan is being handled incompetently. I was issued monthly payment coupons. I actually made two coupon payments paying ahead of schedule in August making a September 27 payment On August 8 and a October 27 payment on August 20. Low and behold on November 4 I receive a late payment notice that my October 27 payment was passed due when in fact I paid it over two months early using their scheduled coupon. They have no excuse whatsoever for missing my early payment. I am very upset because I have perfect credit of 820. I will avoid this loan institution in the future. In addition I cannot recommend this lender to anyone based on how they are currently managing my car loan. Harry S. read more

Closed 1 of 2 ATM at Oceanside location and second one NOT working. Sometimes I get the feeling they really do not want my business. Less services, less competitive rates, tough to get through if you need help. You really need a lot of patience with this institution. read more

So far, I am really liking this credit union's vibe and financial support. The atmosphere and customer service is no less than great.

I've been trying so hard to refinance my car for a while and was luckily approved, thank u to Ms. Liberty, she was so helpful with everything, she helped me with the whole process, she got me approved for a credit card, she helped even me pay for my car registration that was due, she even helped me find a good insurance. I truly appreciate everything she did for me, I highly highly recommend her!!! read more

Since closing my other accounts from another bank Liberty has been one of the great team members helping me but really stood out above the rest. She is exactly what people mean when they say they want a personalized experience, to feel like more than a paycheck to someone. This type of work NEEDS recognition. If you need banking or financial help, I would highly recommend going to see Liberty. She's there to help. Thank you to the team, Michael, Liberty and Madison. read more

Terrible bank. I am writing this review for the banking institution itself, not this specific location necessarily. This location has to be terrible too because it is Frontwave CU. This review is for your benefit to save you from hours of frustration and money loss. I will be semi-brief here, as there are many, many reasons why this institution is the worst out of all banks. -Random charges to credit card for no reason (from the bank, not an outside fraudulent charge). -Late fees for fake charges -Call center to answer calls that does not have ability to answer questions, will give you the runaround. -discontinued our auto withdraw for no reason, then charged late charges because the auto draw they discontinued. -Trying to pay off our auto loan with them in full was a nightmare. -Online banking is terrible, their website is the worst. I have 5 bank accounts, and this one is just terrible in all aspects. Save yourself time, money and frustration, and bank with a legitimate institution, not this train-wreck of a "credit union". Blessings, Ken read more

The facility itself is very nice. It's clean and you can tell they recently redid it. I worked with Liberty to get my car refinanced. She was super helpful! She had so much knowledge about EVERYTHING - auto loan rates, how different things affect your credit, etc. The entire transaction didn't feel like a transaction at all. It was highly personalized. I never once felt rushed or pressured during the process. Liberty is truly making financial dreams come true read more

The closest bank that offers shared branching to our current home and we were very pleased with their service. Clean and large location with 5 tellers working and only two people in line meaning we were able to get in and out in less than 5 minutes. Very friendly service, got the job done quickly and with a smile, no questions asked. We have no issues returning and I don't get the poor reviews here at all, seems like they have took them to heart and really shaped up! read more

I've never had any problems here and I've been coming here for a few years. The employees are pretty helpful, the location is convenient but sometimes parking can suck. There is an ATM machine right in the front so that's very convenient and it also lessen the wait time in the bank. read more

Frontwave Credit Union - Fire Mountain - Banks & Credit Unions Near Me - Oceanside, California

The whole process of refinancing our home was so easy. Our loan officers were professional, friendly and communicated every step of the way. My husband and I recommend Frontwave Loan officers Mr. Sanie and Michelle Peru as they both were awesome. Mr. Sanie helped us in the initial loan processing and through early processing. Mr. Sanie is very knowledgeable, professional, and friendly. He made it super easy and provided excellent service! The next step was our Loan representative Michelle Peru who helped in finalized everything. She was absolutely wonderful beginning to end. We love and recommend Frontwave as the whole experience from opening of a banking account to the refinance was excellent service!!!!! read more

I've been with this Credit Union for about 7years now. Never have I ever been late on my loans and now I am paying off my car loan, due to an accident and insurance settlement is 500 short , I can't believe they won't settle and forgive the $500. You have to have GAP insurance for that to happen. Even declined a new car loan ? My FICA is 6.45. There must be a place that's a little friendlier. I am surely going to start looking. read more

Shit bank. Dont bother. The only reason I am a customer is because they made you sign up with them when it was still pacific marine when you enlist in boot camp back in 2008. And the only reason I have them now is because I have all my automatic deposits set up and I am too lazy to redo the process again. FYI I would be zero stars if it was up to me. read more

Great employees but horrible management. A number of employees are "out to lunch" when there are over a dozen+ customers are waiting for service. So one teller. No help from manager just standing around not doing much. read more

I recently submitted a auto loan application and was approve. Loan specialist called me and told me I need to have a checking account with the credit union no problem. So I completed the application and then was told o was denied because I had something negative on Chex system but they couldn't see what was negative. They gave me a number to call and get my report. So I call got my report and there is nothing on my report that's negative. I called them back sent in the report and was told again I got denied but my report shows nothing negative. I was told again call Chex system, so I did that again spoke with the Chex system rep we went line item for line item nothing negative. I feel like they are not trying to help as I am confused. How can fix something but there is nothing to fix. So I would recommend stay away worse experience from a credit union. read more

This shout out is specifically sent regarding Stephanie, Assistant Manager, at the Frontwave Credit Union Vista Way aka Fire Mountain branch. She kept her Promise in order to help me. I needed immediate relief for the bank to rid me of several costs and fees already posted. Just Like she promised, Stephanie REVERSED a few, involving 3 transactions. That reversal totalled $60.00. When I called, she didn't delay. Happy Happy New Year, Stephanie. read more

This is the friendliest bank ever!! The tellers are professional, friendly, extremely knowledgeable and amazing at helping you out. I've worked with Kazzy, Dylan and Cesia and they are top notch. They get me in and out so I can go about my day. I would recommend you check them out, I never thought I'd ever say I love my bank read more

If you ever have an issue where you need to speak with someone make sure you have over an hour to burn in hopes with speaking with someone, terrible response time! read more

Terrible credit union, Veterans, Active Military - Families stay away. Waited over 45 minutes to talk to someone never got answer. Sent message management the replied and gave a number 800-736-4500 xt# 1031. But never got anyone answer either. The worse credit union around. read more

When Frontwave was known as PMCU the service was excellent. However something happened since then. They have excellent services, but I spent over 45 minutes on the phone today trying to get information about my account. I couldn't see my statements on the phone application for some reason. Hoping that they improve as I have been with them several years. They responded to above review saying that they would contact me but never did. No surprise. read more

Went into this credit union to open account, my experience was absolutely horrible. No personal service whatsoever. I called to complain left message on voice mail to call me back about my experience. Knowone ever call me back. Stay away from this place. read more

I originally was having some concerns with two auto loans through Frontwave, but it was taken care of in a very effective and professional manner. Thank you to all the staff at Frontwave, especially the Director of Consumer Lending Melissa for helping make sure things were handled accordingly. I can honestly say, Frontwave is a leader in community focused banking needs. Keep up the great work! read more

Great service and help making finical decisions for our family. Our ReFi closed in a timely manner and we are happy with the service provided. read more

I went into Frontwave to discuss a car loan after being given the run around and told that my bank no longer provides them. Everyone at Frontwave was very helpful and friendly especially Jessica. I ended up leaving with my loan and a new account at Frontwave. I will be closing up my account at Wells Fargo this week. read more

Farid is legit. He hussels and helped me get creative with my scenario. Together with his support team, Lynn, Frontwave rocks!

How long does it take to clear a check??? I deposited a check on 8/9/19. And today is 8/19/19 and my funds is still not available.

Elizabeth Meyers R9CKS!!! I'm starting a new business and needed to get some startup cash. She stuck with me for an hour and a 1/2 and helped me get signed up for a home equity line of credit, as well as a cash advance on a credit card. She knew her stuff and helped me get my business dreams back on track! read more

If you have a PO Box don't even try opening an account here because they won't let you. Nor if you work for a national corporation. Impossible to open an account. The worst credit union/banking experience I've had. read more

This company is absolutely garbage. I've been with them for 10 years and never had any issue with them until they changed their name... which is also garbage. There was an obvious hack in my account and the lady over the phone even recognized it as soon as I brought it to her attention. However, not once, not twice but 3 times I had to fill out the same form asking for irrelevant details about the situation until it was to the T, exactly how they wanted it filled out... so unless you like dealing with crappy customer service and bs hassles, I highly suggest Navy Fed over these guys. They at least have the common sense to refund your money after fraud alerts then investigate, not the other way around. These are people's livelyhood your messing with, not just money. read more

Below mediocre. They do not compete against the quality of Navy Fed or USAA. The site is outdated, the app is limited. I will be changing banks after 6 years, as soon as they let me access my account. I've had it with this CU. read more

Thank you Mr. Ceaser for helping me out a ton with remaking my VINCODE , and PASSWORD and my username and helping me umout afterwards when I was frustrated he pretty much saved the day. Thank you sir. It's lit -Mr. Ellis :-) read more

I would give -2 stars if it was possible. Went in to deposit a check today and was assisted (and I use this word loosely) by Isaiah with some little cow lick hair do. I handed him the check and my debit card and not so much as a how are you? Congrats on the Dodgers win last night? It's a beautiful day isn't it? Nothing. He must've been having a rough day but that's ok we all have them. He didn't say a word until I softly heard "you need to take your hat off" Like a demand not a please or look ma'am can you please remove your hat. I said "what?" As I couldn't really hear him. He said it again and I said "for what" And oh for "security" in his little rude ass voice. Mind you he was about done depositing my check and had yet to ask me for my verbal password or ID. So I said uhhhh but you haven't even asked me for my verbal password or ID? His smart ass went to say that it had nothing to do with it. So I replied "it has everything to do with it since you want to talk about security" So management put your teller on alert to enforce all security measures with his unpleasant self. I'll stick to the PMCU on base. Worthless. read more

My on was i the Marine Corp and received a car loan From Frontwave (they were called Pacific Marine). he has 3 payments left. He like many others cannot work do to the current Covad crisis. When he asked Frontwave Credit for an extension they turned him down and are now threatening to repossess his car. So much for serving your country and so much for people helping people in this time of need. Please pass this on read more

I had a 9am appointment to open a trust account. While I sat waiting I watched 3 guys laughing (meeting) and waited 15 mins past my appointment time before I left. My previous experiences have been very good but this was unacceptable. Maybe Frontwave is becoming more like the other lending banks. Customer service is no longer a priority. read more

Had to get this bank due to my service in the -USMC. Only bank available in boot camp, decided to stay with them because why not. I regret that choice every day. 7 years ago I went to get a small line of credit, and they told me they could only let me borrow $3000. Nothing lower, I told them I didn't want or need that much, and they told me that was my only option. They told me it was at a great rate(lies), I've been paying do much into that stupid account and still owe like $1000 over 7years later. My direct deposit is always later then anyone else's on payday, even tho we get payed by the same people. No branches in my area, and rude staff Everytime I call. This bank has been bleeding me dry for the better part of a decade. Hidden fees everywhere, they charge me to use my debit for purchases and at the atm, I'm switching banks Monday. read more