I went into deposit a check for an insurance claim. It took almost an hour even though I already obtained approval from their claims department. Finally, when I said I will take the check with me to go deposit at a different bank I was told they would give me either a free cashiers check or free printed checks if I would deposit the funds there. I thought I would make it easy for the rep. and when I agreed as she was completing the transaction I was told I will be charged $3 fee for the checks ($20 for cashiers check) and they would only waive the fee if I met with a banker to increase my balances. I said no, and just give me the check back which she said it couldn't be done. I asked for her to check with the manager and she also said they couldn't waive the fee. The $3 isn't what bothers me, it's being lied to in order to try to have them upsell me to other products. If I could rate a ZERO I would. read more

If you could avoid going inside...strongly recommend. Completely ridiculous to have 1 staff for over 5 customers...2 random men "trying" to help but have no clue in what they're doing....broken machines!!! Wow....just amazed at how such a big corporation could provide such horrible service. read more

Shout out to Rudy Ortiz for providing excellent service! I highly recommend him for your banking needs

This location is never able to process deposits for me. I always have to go to the Carlsbad Village branch, and they have no issues.

I walked in around 1:20 pm on a Tuesday and I didn't even have to wait in line! Veronica a teller just smiled and greeted me as soon as I had my withdrawal slip ready. (I love filling that out on my own lol) I've been to this location a few times and always get great service. read more

Chase Bank - Interior view - Banks & Credit Unions Near Me - Carlsbad, California

Got locked out and chase doesn't recognize me after triple verification. Oh its not me because you have a public records address that I've never lived at?!!! How fucking dare you guys ignore all of the relevant information and base verification of me as your client!!! By using inaccurate public information. I've never lived at those addresses and they are not linked to me in any way because my credit is verified information and locked! How the fucking hell am I going to just guess your bunk ass addresses?!! Remove that shit from my accounts I am not associated with any addresses you listed. But you have my current address, social security, my spouse information everything!!! So frustrated with your fraud department flagging ever gld damned purchase. If none of that information is verifiable I want q refund on all past purchases and withdrawals!! You had me enter my pin for fucks sake. What else do you need? Im so sick of going into the branch, I dont have time for this crap! I'm 100% taking every cent out and walking away. read more

They allow homeless people to live on their sidewalk near the front door and ATM. I've noticed this a couple times and talked to Danny the branch manager after the teller didn't have an issue with having homeless people near the entrance. As a long standing customer of Chase bank I believe my feeling of safety & comfort at my bank should be a concern. I will not be banking at that branch anymore. read more

I don't bank with Chase, but evidently the professional organization I hold office for does, so I have no choice. This shopping center and associated parking is horrible. I try to avoid coming here if at all possible. There is limiting "bank parking" with about 6 spaces, then it's shared parking for all the other businesses in the center. Easily visible from El Camino Real and right across from Carlsbad's Plaza Camino Real mall. ECR gets backed up particularly during rush hour traffic. Also, be aware that a lot of elderly frequent this shopping center so be careful where you park (dings) and drive the speed limit. I noticed lots of employees working as I entered Chase. I waited for a good 5 mins before a teller assisted me. She was polite, but when I asked a couple questions, she wasn't very knowledgeable. Understandable if the questions were not her specialty, but at least offer to ask someone else who would know the answer. Perhaps that is too much to ask for... Luckily my monies are held elsewhere. read more

I know, it's just business. I had a mortgage, checking act, and 3 CC's with Chase. Last year when I refi'd, they started dinging me $25 month for the checking acct. They said, since I no longer have a mortgage with them, I no longer qualify. Granted I had my mortgage with them for 8+ years. Oh well thank you for your bizness, not!!! C Ya!!! That's Okay they also lost out an auto loan, thank you Cal Coast CU!!! read more

I have to say, this location is great all around easily accessible, convenient, knowledgeable, and kind. They care about you and go the extra mile to show it big ups to Diana j. Quezeda & David. Thank you guys for being great & helpful your appreciated read more

Had an excellent experience with Julie Murray at this location. I made an appointment to complete a Medallion Signature Guarantee, and was contacted by Julie the morning of my appointment letting me know she was unable to complete the process. Julie then called around to her colleagues and found a chase personal banker that was working that day and able to complete the process for me. Fantastic customer service! read more

Geoff assisted me with opening up my new checking and savings accounts. his service was fast, he's courteous and he is well knowledgeable about the services, benefits and products Chase has to offer. read more

This bank is awful. They were "open" on July 3rd of this year, only to have their systems down nationwide. I went to 4 branches and couldn't even get a counter check to pay my rent. My landlords had a hard time believing such a big mass market bank would go down when they would be closed the following day for the holiday. I had someone try to deposit straight into my account and they refused to deposit cash! They made her go and get a check instead. All that hassle for a $300 deposit. I've never heard of that in my life. And I was in banking for 16 years! To top this all off, when she came to deposit the check, they put it on hold! I called Wells Fargo and they don't adhere to such ridiculousness. So I'm waiting for my rent check to clear and I am closing my account. I will also let all my friends know to do the same. read more

I am very thankful to the staff at this chase location. I went to chase and they I was greeted by Greg and another lady. I was in a hurry and needed to deposit money to another account. Despite having a line. I was out of there in few minutes. Greg helped me and was very nice and helpful to finished what I needed. Thank you for the great service Greg. Best customer service!!! Thanks again read more

I went to withdraw some cash from the ATM and as I was counting one of my bills ripped it was around 830 the doors were close but one lady said that she couldn't exchange it cause she didn't had her register a few seconds later she came out with her ATM card and withdraws 20.00 dollars from her personal account and exchanged it with mine I saw her name tag before she went inside the bank it said Liz that's what I call customer service (THANK YOU LIZ) read more

Chase Bank - My Bill - Banks & Credit Unions Near Me - Carlsbad, California

My favorite bank to go to they are very helpful and always prompt and courteous and friendly thank for everything and always having my change order. read more

Worst bank ever! Corporate run , money hungry . Take your business somewhere else . I have been a customer of chase since they have been Washington mutual and ever since it's been chase they have totally sucked !!!!!!!!!!!!! read more

I was very unhappy with the Chase's practice during refinancing process in October-December 2017. Chase charges a "good faith" charge of $500 for doing absolutely nothing, making you think that this charge will be applied to Closing costs. This charge binds the Customer to Chase and discourages the Customer to look for better deals. This charge also discourages Chase Bank from getting you the better deal. Chase gets their $500 and if you don't go with them, they keep the money. Chase, however, will match any better rates that you are free to shop for, of course, spending your time and the time of another lender. They will not BEAT the better rate, they will match it. I feel like a long term Customer of Chase was not rewarded for my loyalty, but rather was taken advantage of. So, I did not let Chase refinance my mortgage and had them have my $500. Chase Bank obviously needs this money more, than I , a widow, living off my husband's pension fund. (They make you sign "Application Disclosure" making $500 unrefundable.) So I went with another bank that DOES NOT CHARGE ANY "GOOD FAITH" FEES, but rather just gives its Customer the best deal. I will make sure all my friends and family are aware of those practices and think twice before refinancing with Chase. read more

Everyone here is great! Very helpful and polite, always smiling. Chase is a great bank and usually will work with you if you call in with issues. Very happy! Love the freedom card and all the perks it offers. read more

Chase bank that is super convenient near a freeway. Drive thru is always hassle free.

Excellent service, from all the tellers. For me, Keri Wensel was the one that helped me open up my accts and she was extremely helpful, knowledgeable, and personable. It was my first time banking with Chase and I am so glad I walked through those doors. Keri goes above and beyond to meet your needs and makes sure you know how to get the best benefits for your finances. She stayed overtime to answer all my questions and talk me through step by step. Highly recommend Keri/Carlsbad Chase if you are looking to open up a new acct. Feels weird writing a review for a bank, but how else would I show my appreciation for the great service I received? Yea, I know I'm giving my money to the bank but the employees are probably underpaid so when I get such good service, can't help but to feel thankful. read more

Been waiting in line for 15 minutes. There was no one in line when I got here, but with 1 teller and 10 people sitting at desks clacking at their computers, it's pretty awkward. Teller tells me it's $8 to cash a check since I don't have an account. Why would I get an account if you wait 15 minutes when the bank is dead. All banks suck, but Chase is the worst. read more

I just tried to Zelle pay my son, a student, $800 for rent. Got an email from Chase they declined payment and to check message why on online account message center. Tried to log in on app and they froze my account and gave me a number to call. Been on the phone, mostly on hold, for an hour. Finally talked to Judy in fraud prevention Who tells me I have to go to my branch and then she hangs up on me! All this for a Zelle pay under $1,000 to my son who has the same last name! When I take time off work from my new job to go to the branch I will withdraw all my money, close both my accounts and go to their competitor next door and open new accounts with them. This is the second time Chase held up Zelle pay and wasted hours of my time. Don't bank here. It's extremely inconvenient. The one nice thing I can say is the people who work at this branch are very nice. But nice doesn't cut it when they don't let me access my own money. And the corporate people were rude. read more

I have been coming to this Chase branch for quite some time now , not only for myself but I also drive my grandmother to the bank on occasion. I have to say this is by far the best branch in North County. Upon waking in you can clearly see a table with fresh lemon water , coffee and candy available at all times. The managers office is also right there and I am normally always greeted by her. If she really likes you she will give you and oatmeal cookie :-) . If your not greeted by her you will always be greeted by a teller even if they are helping someone . Love it! I personally love going somewhere that I feel welcomed and remembered and they do that here. There are probably 3 different tellers that always remember me by name. This branch also seems to always have enough staff too. I have never had to wait in line very long. Overall my many experiences there have always been good , and I will go out of my way to go to this branch. read more

Best customer service I have ever experienced from any bank. The tellers, personal bankers, and branch manager are all super friendly. I prefer to walk in rather than go to the ATM for that simple reason. Often times when I go they are handing out special little treat not just the typical cookies and coffee. Great team! read more

I normally use the La Costa branch where everyone know me and it's great. This one left me waiting for half an hour while all the employees were chatting. I have been using chase for my business and merchant services account. Maybe it's time to change to a smaller bank that actually cares about customers. read more

Always great to work with chase these locations are available regardless of where you are at the moment never to busy for a quick stop .

This complaint is towards the bank decision to stop providing the balancing worksheet on the back page of your statement. Are you kidding me? How hard could it be to leave this as the final back page? What a total inconvenience. Ridiculous. read more

Very very slow... Disorganized but they take care of you. Liz is the best!

I'm new to the area, found this place through Yelp! Avi helped me open a checking & savings account. He was funny, knowledgeable & helpful. I loved the building & all of the employees seemed very nice & willing to assist. I'll be going back =). read more

This bank is so unprofessional. I am a client of chase and recently was of JP Morgan Investments. I have a safety deposit there still. I went in to close my estate account at 11:00 am on January 15,2019. The manager was talking to a banker right when I walked in, she or he did NOT ACKNOWLDGE ME. I walked back to my old banker she was on phone and I asked if she could help after, she was rude. I walked back to where manager was and asked if someone could help me she gave me dirty look and walked off. This is not the first bad experience with this unexperienced, unprofessional of a manger, so unprofessional and rude. The guy closed my estate account. I went in safety deposit box and when I was leaving Financial Advisor, Banker(girl) and manager were all right there in office talking crap and watching me as I walk out. Next, I will be getting everything out of Chase. What an awful establishment. The location was picked wrong it is at Mission and El Camino location read more