I write this not because I'm a customer or had a nice visit…read more My daughter who is 18 and has her account at this Wells Fargo was scammed using an app called Poshmark. She deposited a large check and then realized she was part of a scam. We went to this branch for help and sat with Nancy who must have taken an hour with my daughter and listened and created a plan to help. That is customer service at its best! My daughter was so nervous she had done something wrong and Nancy just reassured her that Wells Fargo will help and got in with fraud prevention and stopped all transactions on her account. I was amazing at the caring and interest she had with a young client and how she worked with her to help solve it. Thank you Nancy and the whole team at this branch. I'm glad to at least be a shareholder.

My brother has been cashing checks with Wells Fargo for about 4-5 years. this location did not…read morewant to cash his check after the third time. Checks have always been the same nothing has changed. He works hard for every penny earned. But it was 100 percent discrimination, yet every check he's cashed is in the system.

Excellent customer care and communication, high level of professionalism and banking knowledge,…read morefriendly, courteous and efficient bankers to help customers. Special thanks to Stephanie for being sharp and knowledgeable about difficult matters, and especially Jacob for his tireless, indispensable assistance, patience, courteousness and persistence.

This Bressi Ranch location is more than just a bank - they care! I was finalizing escrow, trying to…read moremeet my deadline within an hour, and realized that my front fender liner was dragging against my front tire and the ground. I still needed to run to my consolidating bank to wire funds. Both Matt and Jordan immediately came out to help with the car, allowing me time to finish my bank needs. Even in their suits, they were on ground, helping to secure the liner so I could travel to my last stop in escrow! They have a loyal customer now!!

I have followed Sandy for years. Best person with knowledge beyond anybody else I have ever known…read more My Mom had a Chase account. They would have to call someone at the Los Angeles office, 120 miles away to see when that person can drive to the San Diego main office only, so we can set an appointment to close an account. What? Went to Sandy and she said, easy! Write me a Chase check for the full amount at Chase, It'll close, guaranteed! LLC's, businesses, personal accounts are all perfect for Bank of So Cal....Thanks to Sandy.

LOVE banking with Bank of Southern California. I have both personal ad business accounts here and…read morereally appreciate the quick responses and friendliness of staff. Sandy is the best!

I have been banking with Mission Federal Credit Union in Carlsbad for over a decade. Their service…read morehas always been top notch, with a gregarious, smiling staff who are happy to help with any and all of my customer needs. From savings/checking accounts to auto loans and credit cards, the process of getting things set up and running smoothly is easy and painless. I've never had to wait long for a teller, and when the branch gets really busy, the manager and other non-teller staff will assist customers as well. And did I mention friendly? The Mission Federal, Carlsbad employees treat everyone as a good friend - which is golden when it comes to customer satisfaction and loyalty. Keep doin' what you're doin', Mission Federal, Carlsbad. It's working!

BEST Service & Unbeatable Rates!…read more I recently had the pleasure of working with Mission Federal for an auto loan to purchase my Jeep, and I couldn't be more impressed! From start to finish, the process was smooth, efficient, and stress-free. What truly blew me away was the interest rate--Mission Federal offered the best & lowest rate Evette was not only incredibly professional but also transparent and attentive to all my questions. It's rare to find someone who takes the time to explain everything clearly and thoroughly. I highly recommend Mission Federal, and especially Evette, for anyone looking for a seamless & trustworthy experience

I had the pleasure to work with Vanessa Cadena to open our business account. She was professional…read moreand her attention to what we needed was superb. I highly recommend her and her team at PPB!!!

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

After sending a letter to SDCCU I was contacted by Paula (NFD) and she advised me that whoever…read morereviewed my POA and the Death Certificate was wrong and that the documents provided were okay and that I could now come in and be added to the account and close it if need be. The next day I went into the Oceanside Branch and spoke with Lupe and she was very professional and extremely helpful. I was added to the account as a POA and then the account was closed.

I had an appointment at this SDCCU branch on April 14, 2026, from 11:30 AM to 12:45 PM with…read moreJosephine. From the start, I was transparent that my income is 1099 (self-employed). Instead of being honest, Josephine forced us to open two accounts and deposit funds into a checking account, claiming it was a 'mandatory' step for the loan process. ​Just 30 minutes after leaving, I visited another credit union nearby, where the officer immediately informed me that credit unions in San Diego County have a clear policy against auto loans for 1099/gig workers. Josephine undoubtedly knew this policy but chose to ignore it, wasting over an hour of my time just to hit her new account quotas. ​Now I have to waste even more time returning to the branch to close these useless accounts and withdraw my money. This is deceptive, predatory, and incredibly unprofessional. If you are 1099, stay away from this branch and this employee.

UPDATE... This was formally named Torrey Pines Bank, but it now Western Alliance. That said,…read moreeveryone here is the same and still amazing to work with. It's just a change to the name of their parent company they've always been part of. I highly recommend banking with them!

This is not my usual Torrey Pines branch, but it was convenient for making a deposit while I was in…read moreOceanside. Finding the branch was problematic -- Waze took me to the opposite side of the office park, and Torrey Pines branch has not signage visible from the parking lot. The branch is big and airy, and the tellers are friendly and professional. I really enjoyed the experience ... onc3 I was inside the branch.

I must say as a former bank branch employee myself locally here in San Diego this was the most…read moreoffensive and awful experience I have ever witnessed in any bank I have ever stepped foot in. The banker who I had made an appointment with was great and more than helpful beyond my expectations, and the teller I spoke with prior to was more than happy to accommodate and recognize my general banking needs. However, the man who approached me in the branch (possibly Anthony?) was not only at first intimidating (when I really wanted nothing to do with him because I had a specific appointment with one individual and did not care to share my information with him, at all, and just by the vibe he was presenting) telling me to easily just call the 800# on the back of the credit card I have and dismiss me.... The main reason I came to the branch was because the 800# could never either understand or care to listen to my concern in the first place. Having worked in a bank branch myself for years, again... (I fully understand the stress that bankers and tellers are under to perform and how impossible their goals may seem to be to obtain) so my heart goes out to the lovely banker who took the time to actually listened to me and addressed my concerns appropriately. HOWEVER, I HAVE NEVER IN ALL MY DAYS EVER BEEN YELLED AT BY A BANK EMPLOYEE IN PUBLIC OUTSIDE OF THE BRANCH THAT I PURPOSELY WANTED NOTHING TO DO WITH THAT "I WAS DONE!" among god knows what else he was yelling about which I cannot hear because I am partially deaf. I simply wanted to give the banker enough time to research the already dreadful situation and respected her time and thoughtful process to look into it on her own. After having been yelled at in public by I am guessing Anthony? I re-entered the branch only to have him him YELL AT ME MORE ABOUT MY AFFAIRS THAT HE SHOULD KNOW NOTHING ABOUT AND I DID NOT SHARE WITH HIM. In his hatred and tirade of verbal abuse I asked, "so does Chase bank really want to destroy me financially?" Which he then confirmed hiding from his desk two doors down and unable to address me as a person said "YES," and then thoroughly told me to get lost. The 1 star goes directly to Anthony for showing no respect or decency, being completely RUDE and NOT respecting any customer privacy, if I could give him negative a million stars I would. I also see that on his U4 he has a judgment against him for failure to pay HOA/mortgage and was probably foreclosed on in the past. Good for him to show any respect for any person that walks in off the street. If Anthony or whoever that person was would like to speak to me I am sure he knows how to find me. I never authorized him to view any of my info or to work with me in any way. I do business in that shopping center 5 days a week, live up the street, and work with many local business owners, and know enough of Chase Mortgage brokers in SoCal, and know enough people who work at 270 park ave NY, NY close enough to Jamie to point this out to them. Thank you to the banker who actually helped me, she deserves a promotion, and I am sorry you have to work with such a disrespectful coworker right next to you. If his behavior today is in some way rewarded by management I highly encourage you to look for other job opportunities. I will be sure to let my friends know how toxic and caustic an environment this particular branch is up and down poinsettia going forward and how helpful only one banker really is, as I work in good faith with the one employee and the support she gave me faithfully and politely trying to help me in between this Neanderthals' barking.

Pointless inefficient company. I forgot when I applied for a card that I had put a freeze on a…read morecredit report. It should be a simple enough process to fix. I got the notice via email and then went ahead and unfroze the account. However, there's no way to notify Chase online (via a messaging/email system, there's no account portal set up for applications only). Instead, I had to get a letter in the mail telling me about this again (after being notified on email but with no further instructions). The only way to get the credit report pulled at all is to call. For some bizarre reason, this took talking to 4 people (before I gave up and hung up while on another long hold). The first person had to transfer me because 'technical errors' were preventing him from doing his 1 job. He verified my identity through multiple ways: SSN and text a code. Then of course the next person he transferred me to had to do the same thing, despite him talking to her first and explaining the situation. She said they would pull the credit report now, but for some unknown reason (I couldn't really understand her accent), I had to be transferred to another person as well. That other person again made me verify my ID via these multiple ways. She then told me my application was under review but that I'd again have to talk to another person for an unknown reason (not one I could understand either). That person repeated the same process and put me on a long hold to I guess talk to another person for who knows what reason?? I just gave up and hung up at the 15 minute mark, since presumably they were able to run my credit check again now and I had no clue what I was still doing on the phone. And even if they reject my application for whatever mystery reason I still needed to be on the phone and talk with so many different people, I don't care because a company who operates this way is not worth doing business with. I don't understand why a company would operate in such an inefficient manner where they employ 5 people to do the job of 0-1 people and waste so much resources - money on phone lines etc - though I bet they are all poor "independent contractors" who have to pay out of their own pocket for that - probably why chase doesn't care about being so inefficient and wasting customers' time in the process.

HORRIBLE for business banking. They charge $15 for every wire in and out!!!…read moreThey charge $40 per month to use ACH. they have a ridiculously low threshold for zelle. They use treasury gateway, another website for payments. Just stupid. Do NOT use them

The customer service at this bank is amazing!!! Huge shout out to Devin the customer service…read moremanager . She is beyond fantastic! Always answers the phone or gets right back to me. I am on the board of a large condo association and her follow up and help is detrimental to our board members. We changed managers and were asked to change banks too. NOPE we are leaving our account with CA bank just because of Devin and her outstanding customer service. Thank you Devin!!