Martina is the nicest lady you will ever meet. Great service. She went above and beyond the call of duty and showed me the benefits of a local branch office. read more

I must say as a former bank branch employee myself locally here in San Diego this was the most offensive and awful experience I have ever witnessed in any bank I have ever stepped foot in. The banker who I had made an appointment with was great and more than helpful beyond my expectations, and the teller I spoke with prior to was more than happy to accommodate and recognize my general banking needs. However, the man who approached me in the branch (possibly Anthony?) was not only at first intimidating (when I really wanted nothing to do with him because I had a specific appointment with one individual and did not care to share my information with him, at all, and just by the vibe he was presenting) telling me to easily just call the 800# on the back of the credit card I have and dismiss me.... The main reason I came to the branch was because the 800# could never either understand or care to listen to my concern in the first place. Having worked in a bank branch myself for years, again... (I fully understand the stress that bankers and tellers are under to perform and how impossible their goals may seem to be to obtain) so my heart goes out to the lovely banker who took the time to actually listened to me and addressed my concerns appropriately. HOWEVER, I HAVE NEVER IN ALL MY DAYS EVER BEEN YELLED AT BY A BANK EMPLOYEE IN PUBLIC OUTSIDE OF THE BRANCH THAT I PURPOSELY WANTED NOTHING TO DO WITH THAT "I WAS DONE!" among god knows what else he was yelling about which I cannot hear because I am partially deaf. I simply wanted to give the banker enough time to research the already dreadful situation and respected her time and thoughtful process to look into it on her own. After having been yelled at in public by I am guessing Anthony? I re-entered the branch only to have him him YELL AT ME MORE ABOUT MY AFFAIRS THAT HE SHOULD KNOW NOTHING ABOUT AND I DID NOT SHARE WITH HIM. In his hatred and tirade of verbal abuse I asked, "so does Chase bank really want to destroy me financially?" Which he then confirmed hiding from his desk two doors down and unable to address me as a person said "YES," and then thoroughly told me to get lost. The 1 star goes directly to Anthony for showing no respect or decency, being completely RUDE and NOT respecting any customer privacy, if I could give him negative a million stars I would. I also see that on his U4 he has a judgment against him for failure to pay HOA/mortgage and was probably foreclosed on in the past. Good for him to show any respect for any person that walks in off the street. If Anthony or whoever that person was would like to speak to me I am sure he knows how to find me. I never authorized him to view any of my info or to work with me in any way. I do business in that shopping center 5 days a week, live up the street, and work with many local business owners, and know enough of Chase Mortgage brokers in SoCal, and know enough people who work at 270 park ave NY, NY close enough to Jamie to point this out to them. Thank you to the banker who actually helped me, she deserves a promotion, and I am sorry you have to work with such a disrespectful coworker right next to you. If his behavior today is in some way rewarded by management I highly encourage you to look for other job opportunities. I will be sure to let my friends know how toxic and caustic an environment this particular branch is up and down poinsettia going forward and how helpful only one banker really is, as I work in good faith with the one employee and the support she gave me faithfully and politely trying to help me in between this Neanderthals' barking. read more

Pointless inefficient company. I forgot when I applied for a card that I had put a freeze on a credit report. It should be a simple enough process to fix. I got the notice via email and then went ahead and unfroze the account. However, there's no way to notify Chase online (via a messaging/email system, there's no account portal set up for applications only). Instead, I had to get a letter in the mail telling me about this again (after being notified on email but with no further instructions). The only way to get the credit report pulled at all is to call. For some bizarre reason, this took talking to 4 people (before I gave up and hung up while on another long hold). The first person had to transfer me because 'technical errors' were preventing him from doing his 1 job. He verified my identity through multiple ways: SSN and text a code. Then of course the next person he transferred me to had to do the same thing, despite him talking to her first and explaining the situation. She said they would pull the credit report now, but for some unknown reason (I couldn't really understand her accent), I had to be transferred to another person as well. That other person again made me verify my ID via these multiple ways. She then told me my application was under review but that I'd again have to talk to another person for an unknown reason (not one I could understand either). That person repeated the same process and put me on a long hold to I guess talk to another person for who knows what reason?? I just gave up and hung up at the 15 minute mark, since presumably they were able to run my credit check again now and I had no clue what I was still doing on the phone. And even if they reject my application for whatever mystery reason I still needed to be on the phone and talk with so many different people, I don't care because a company who operates this way is not worth doing business with. I don't understand why a company would operate in such an inefficient manner where they employ 5 people to do the job of 0-1 people and waste so much resources - money on phone lines etc - though I bet they are all poor "independent contractors" who have to pay out of their own pocket for that - probably why chase doesn't care about being so inefficient and wasting customers' time in the process. read more

Horrible bank. I tried to take a withdrawal from my account to buy a car and started getting questioned by the manager what I was going to do with the money. They wouldn't give me MY money because I refused to tell them what I was going to do with it. I ended up closing my account with them and will never bank with them again. I'll buy cocaine and hookers with my money if I want as it's mine and it's nobody's business what I do with it. read more

The absolute worst customer service at this location. The tellers are rude and give you the third degree for doing a cash withdrawal of money out of your own account. I will be closing my account. read more

Had this account many years never had any issues, teller deposited check from government system said it'll be available next day now looks like the manger had taken the money and the customer service refusing to fix it. Chase is sus and stealing money be careful wish we'd use our Schwab, I have to make full police report and go through an attorney for money stolen. No one at customer service seems to care, or have the brain to think or help. They think your money is their money and willing to steal it. read more

This is the worst branch. If Chase wasn't such a great bank and they weren't right down the street Id go elsewhere. After the manager made me wait for somebody else for 10 minutes I had to ultimately deal with her. When I called her on it she gave me a song and dance about how she didn't know what I was getting. I suggested she ask before shoving me to someone else. Then it was " I'm doing the best I can with all that's going on...blah blah blah". I was the only customer in the bank. If it's convenient go elsewhere. Chase has great service other than this branch. I had a similar experience with another individual here where the first answer was "no you can't do that" when I asked about increasing my atm limit. Yet at another branch, I had raised it on one of my accounts and was told I had to wait for a period to raise the other. Yet the individual at this branch led with "no you can't do that". When I challenged for why, I was told it was a security risk. Which, clearly isn't true. Chase is great just not this branch which is unfortunately right down the street. read more

Chase Bank - This meeting started after I asked for help - Banks & Credit Unions Near Me - Carlsbad, California

When you have fraud on a bank account it is stressful and disruptive. You just need someone to authentically care and assist you through to the other side of the mess. Martina was an absolute gem and our savior. She was helpful, patient, and authentically friendly. My husband is not the easiest customer and she won him over to a point he sings her praise anytime the subject of banking comes up. This branch is full of helpful people, however Martina takes the grand prize of best banker. I banked with a different bank for 20 years before getting fed up with the lack of customer service. Then Chase won me over. They seem to have created a positive environment that allows for their people to take care of their customers. So very grateful. read more

I just waited 30 minutes to talk with a banker after he told me he would be with me in "just a minute". When it was my turn he informed me he had an appointment scheduled. The second banker that was scheduled didn't show up on time. This is not quality service. Clearly they have forgotten what they were hired to do. Whoever is responsible for this branch or district needs to work on their customer service read more

Can't give a bank 5 stars...but this one comes close. This is one of two CHASE Banks I will visit while at work...this one I go to if I am craving sushi. The ladies here say "HI.....WELCOME TO CHASE" within your first step in the doors....never missing a beat. One thing I will ding them on...is that they every so often ask me if I'd like a credit card based on my balance...blah blah blah...Not realizing I already have one with them?....Or they ask if I'd like to set up a savings account with XXXX dollars and I would automatically get a handfull of free services (of which nobody ever uses or I already get)...great so I let you hold a huge amiunt of cash hostage for $100 and a bunch of free services I'll never use? How does this work for me?...oh and if I dip below that balance even for $.01 for a minute I get dinged way more than all of the combined goodies offered are worth? I ask them to remove the notice from my account each time but every now and then I still get asked...probably not their fault....more like CHASE's when they do a new promo....sorry for the rant...but I feel better now.... BASICS HERE: friendly service....easy in and out....safe/clean location....oh and it's at the end of a shopping center...perfect! read more

Typical bank. Nothing special except for the drive up atm. I'm too lazy to get out of my car. I only wish it gave me endless twenties when my balance is at zero. read more

The teller was friendly but Chase will not change your bills for smaller ones unless you have an account with them. I find this to be a disturbing trend with banks and some credit unions. I would suggest to other Yelpers, try break your bills for smaller ones at any bank that you do not bank with and then if you were refused the bills, write a bad yelp review. If enough of us do this perhaps it will reverse this trend. Update 2016-11-14: I received smaller bills at the Bressi Ranch Chase branch last week from a friendly teller that did not question if I banked there. A step in the right direction Chase! read more

I wish I could just give one person the bad stars (Shaunna)- I came in on Saturday morning to make a deposit and from the moment I stepped up to the window, she seemed annoyed. She proceeded to be very unpleasant when I told her I wanted to deposit my cash. I had not previously counted it but I had put it in order so it would be easy to count. She was so annoyed that I did not count it. I also wanted to make a payment toward my credit card (which I had done in the previous week with a very nice lady at the window) and she refused to do it and said I had to wait in line to see a "banker". I've gone to this bank since they have opened and I have never been treated so poorly by an employee. read more

Waited for over 30 minutes to see a representative to close out an account for my deceased mother. No one else waiting. Someone finally came back from lunch and then proceeded to help some other people who just walked in. Wasted most of my lunch hour. Not cool - won't be back anytime soon. read more

The tellers here are always super nice: friendly and personal yet professional. Discovering this branch is literally the one thing that made me stop dreading visits to Chase. read more

Chase is only interested in Chase, certainly not their customers. I am what they call a preferred client, yet for two months I have been jumping through hoops to get my DPOA recorded on file. Information used by 2 banks, departments of the government, The Public Employees Retirement System, 2 memory care facilities and 2 brokerage houses seems to not be sufficient for Chase Bank. REALLY??? Whether you have a dollar or a million to bank, save yourself a ton of headaches and bank elsewhere. Chase doesn't care about you! read more

5 stars for this branch for sure. The location WAS perfect before the golden spoon closed down but even though I can't get a strawberry yogurt and deposit a check on one trip, it'll still do. Other Chase branches in Carlsbad are old and run down but this branch is got it going on. There are always goodies and refreshments out which really stands out customer service wise. I felt like I was a rockstar hopping out of a limo on the red carpet when I opened the door and everyone jumped out telling me, "Welcome to Chase!". Takes some getting used to but it definitely makes me feel like a valued customer. No reason for me to go anywhere else. read more

I'm writing to say how helpful Martina S. was to us. We needed to change our account and safety deposit box to a trust account, not an easy task! Martina had as much done before we came in as possible, she even called me the evening before our appointment to get information to help it go smoothly. Unfortunately the legal department gave her two different stories so she spent a lot of time getting that straightened out! But she was extremely helpful and courteous, great customer service. If you have any banking issues go see Martina. read more

There is never enough tellers. The tellers they have are snotty and rude with the exception of Kathy. The line moves so incredibly slow. You could be here for 30min with just 2people in front of you. read more

I believe the branch manager's name is Mary Shoemake and she is very sweet and helpful, as was everyone I encountered. I feel confident with my decision to bank with chase. read more