I have worked with Mundae in a couple of occasions. Their customer service is superb and their…read moreservices are effective and well priced. Highly recommended!

This is a long overdue review. I used their services back in spring of 2023. This was after I had…read morecalled several other companies which didn't call me back and one sent someone but they just looked at it and never contacted us again, and another never showed up. I read lots of amazing reviews on Mundae and requested a service. They were so responsive and talked me through the process. It wasn't long before someone came out to take several tests that consist of an air sample outside and inside and an actual sample of the mold, and a walk around to see if they spot more mold anywhere else. The report came back quick and scheduling of the mold remediation was quick. 3 workers were sent and it took half a day total since it was just our upstairs that needed it. Everyone we encountered was friendly, kind, and informative. Responsive whether it was text, phone call, or email. Appreciate the speediness in which the issue was resolved and felt very pleased with the service. Also I can report back that since then no more mold has appeared. I highly recommend them and have their info saved in case I need them in the future but honestly I hope I really don't.

I had an HVAC disaster that dumped gallons of water on my living room. Alan responded quickly and…read morehad a water mitigation team at my house within about 24 hours. They ran an industrial dehumidifier and cut out all of the wet components. And they did it shockingly cleanly, covering everything and making sure all debris was cleaned up after. That was the first service. Because I was impressed I also had them do the rebuild. Literally a third of my ceiling needed to be replaced. You have to look really hard, and know it's there, to tell where the wallboard was replaced. They even closely matched the ceiling pattern! The team was phenomenal, polite, friendly, helpful and skilled. An all around exceptional experience. Value was very good too. The final tally was in line with expectations and perfectly reasonable given the quality of work completed.

Alan runs a fantastic work crew and they did an amazing job with our house. Hardwood floors…read morerepaired and refinished, walls, kitchen cabinet and small bathroom redone. From stripped to studs to finished. Highly recommended him!!

Had to get a 2nd opinion on a leak from the upstairs bathroom. I'm glad we did or else we would…read morehave been taken advantage of by another company. Austin was attentive to our concern and immediately assured us that this problem can be remedied. Had his equipments set up the following day and sprayed biocide to kill any mold that may have formed and to prevent further growth. Took a few days to dry (as expected) and we couldn't be happier we called them. I'm glad we didn't go w/ the other company or else our whole upstairs bathroom would have been unnecessarily gutted.

It started with a busted pipe in my attic. Water sprayed above my room to cause part of ceiling to…read morecollapse. I was assured by many people that my homeowner insurance would pay for the repair. Fast forward a little bit. I used the Yelp app to check who can come help me. It gave me 2 additional contractors since primary one failed to respond. Within minutes, I started chatting with Jay F from A+fforable on Yelp app. It took a little effort but really efficient to get it done. I guess it's called "Virtual Consultation" during Covid-19 pandemic. Within 2 hours, I got a quote and secured an appointment. I immediately contacted my insurance agent to start a claim. On my first day meeting Austin for damage assessment, he brought Wilmer to start water mitigation. Austin is the supervisor, as you already know from other reviews. He quickly setup dehumidifier, fan and heavy-duty HEPA air purifier. In the same week, they came back with another helper Juan to perform tear out and sprayed fungicide to kill molds and checking for additional damage. I want to share my experience based on my initial connection before this review gets too long. Next thing is to rebuild my room. Having to wait on my insurance claim approval. In this modern age, hard to find a reliable contractor and someone easy to get alone. I will use A+fforable to help me to get my life back to completion.

Excellent customer service. Experienced project manager, Yaniv. A fair and reasonable estimate…read more Supportive office staff to handle insurance claims. Couldn't have been more satisfied with my choice to go with Hydro Restoration.

From the owner: Hydro Hero is your water, fire, smoke and flood restoration partner. Our highly trained…read moreprofessionals have years of experience and the latest equipment to handle any water damage, fire or flood situations. We have restored countless homes and businesses from minor leaks to catastrophic events. We put safety first! Our 24/7 emergency response team minimizes damage and expedites restoration. Water, fire, and flood damage can cause mold, structural instability, and other hazards so we act quickly. Excellence goes beyond our expertise. Our customer service includes respect, empathy and professionalism. We know water, fire and flood damage can be traumatic, so we provide reassurance and support throughout the restoration process. Hydro Hero is licensed, insured and industry-compliant. We restore your property using cutting-edge drying and dehumidification methods combined with meticulous attention to detail. We collaborate with insurance companies to simplify the claims process. Our experienced team will help you document the damage, provide detailed reports, and communicate with your insurance provider to make the process easy. Hydro Hero restores water, fire and flood damage with precision care and expertise. Contact us today to restore your property to pre-loss condition along with your peace of mind.

This letter serves as a formal complaint regarding the inadequate remediation work and unacceptable…read morecustomer service provided by ServPro, the contractor assigned to address the sewage remediation event caused by Frontline Power at my mother's residence. On or around September 23, 2025, at the home of Ms. Gloria Lattimore, Frontline Power--acting as a contractor for CenterPoint Energy--fractured a sewage line. This resulted in raw sewage flooding into the residence. My mother operates a daycare out of her home and lives there with her granddaughter and five children. The sewage affected multiple areas of the property, including the downstairs living room, bedroom, hall closet, half bath, full bath, and wardrobe closet. It has now been nearly two months, and the issue remains unresolved. Throughout this period, ServPro has repeatedly demonstrated a lack of professionalism, communication, and courtesy toward the homeowner. One major concern is their failure to provide my mother with a clear work schedule, leaving her unable to plan or prepare the home's occupants for ongoing repairs. For example, ServPro conducted a sanding job inside the residence without any prior notice. This resulted in extensive dust contamination of my mother's belongings, particularly in the bedroom closet. More importantly, the excessive dust triggered a medical emergency for a young child living in the home who suffers from asthma, requiring an emergency room visit due to aggravated symptoms. Additionally, we were informed that ServPro never advised Frontline Power LLC that my mother should be offered temporary housing during the remediation process--despite the severity of the environment and the presence of vulnerable individuals in the home. Instead, ServPro appeared focused on rushing through the work solely to complete the job and collect payment. This disregard for the homeowner's well-being is unacceptable and shows a concerning lack of respect toward an elderly woman whose home was damaged through no fault of her own. Further issues include ServPro's inconsistent and unreasonable determinations regarding what should and should not be replaced. They insisted, for example, that the vanity top did not need replacing because sewage had not directly touched it. However, they proposed installing a new vanity base while reusing the old top, resulting in mismatched aesthetics. My mother reasonably declined this option. Similarly, they refused to replace the entryway tile, claiming it was not impacted by sewage, even though the new carpet they asked my mother to select would not match the existing tile. They also declined to replace a bathtub that had sewage sitting in it for several days, despite my mother's valid concerns about contamination and long-term sanitation. Throughout this process, ServPro has offered little empathy and made minimal effort to collaborate with the homeowner. Instead of working with my mother to ensure her home is restored safely and properly, they have repeatedly attempted to pressure her into accepting inadequate repair options. Most recently, ServPro has stated they cannot continue work or enter the property without a signed document granting them permission to proceed--despite the fact that they have already been working in the home for over four weeks without requiring such documentation. This sudden change is both confusing and concerning. Overall, my family is extremely disappointed in the way this situation has been handled. The experience has been stressful, unprofessional, and far below the standard of care expected from a company responsible for restoring a damaged home. We cannot recommend ServPro based on this conduct. We request that this matter be reviewed thoroughly and that appropriate corrective actions be taken to address the issues outlined above.

Servpro Memorial West, NW Houston is amazing!! The team saved the day when my washing machine…read moreflooded our first floor. Kudos to RJ, Paul, Mannie, and Kat!

Experienced technicians, rapid response time (hence their name), works with the insurance to…read moremaximize the coverage and to keep costs down. Highly recommend.

From the owner: We specialize in water damage restoration, mold assessment and remediation, and fire damage…read morerestoration. Our team provides fast water extraction, drying, and structural repairs to prevent further damage. We handle mold inspection and removal to ensure a safe environment. For fire damage, we offer smoke and soot cleanup, along with structural restoration. With expert technicians and advanced equipment, we restore homes and businesses efficiently

Lone Star Pro Services was very professional. They work clean and everything went smoothly from…read moreconsultation to day of work. We got our HVAC cleaned from dust and molds and they did a fantastic job. We came back to our house with a fresh clean air and it was nice to breathe again inside our home without worrying about the molds and dust. George was very good at communicating and even suggested helpful tips how to take care of our HVAC with recommendations with no pressure. You can tell that George really cares and willing to help. He will let you know upfront what are the things needed to be done. Very professional work from him and his team. Great price and you get professional clean work! Thank you Lone Star Pro!

Great work. Fair pricing. Quick turnaround…read more George and team did a fantastic job with my water damage / mold remediation project. Their work. (Home prep, covering, and barrier sealing) is impressively sharp and clean. His team is punctual, honest, and trustworthy. Would recommend them to anyone.

I've never been satisfied with the quality of their work, and they never finish anything as…read moreexpected. Working with GSR was a nightmare, thank GOD it's over.

From the owner: We are a full service contractor that offers 24/7 damage restoration , roofing, and remodeling…read moreservices. Our company is 100% family owned, but delivers a level of professionalism that matches even the largest companies.

Andy and his team helped me with a few commercial roof repairs. He was able to get out sooner than…read moreany other company. Thanks for being responsive and doing the two jobs I had that worked in our budget.

I highly recommend these guys! Their customer service is second to none!…read more I spoke to Andy and he was able to come out and complete an full inspection and estimate on my roof damage post Beryl. Battling with my insurance company has been a never ending battle and they have been extremely helpful and transparent every step of the way. I have been completely impressed with their professionalism, customer service, and workmanship. Would recommend to anyone needing quick service!