Sent to this company through insurance. Clean hand off and very communicative. Received reminders…read moreand such. Technician was very friendly. Everything seems good. I'd just say that there was/is debris from getting my windshield changed. Some on the dashboard and a splatter of the glue on the hood of the car. I hope that washes off easily. Waiting area story time: As I'm waiting in the waiting area, someone is having a phone call on speaker phone. That's not the most considerate, yes, but I don't know how long they've been waiting. One of the staff, then, hangs up a passive aggressive sign saying that people should not be on speakerphone in the waiting room. I find this rude considering the staff member didn't even address the customer. Just hung up the sign to guilt the customer outside. Thankfully, it's decent weather out. Also, the check in area is weird. It's a big opening and there are two desks. Instead of getting up to address people, you have to yell for the staff to hear you. And you have bad luck if two people are checking in at the same time. We were basically yelling over each other to be heard because the staff weren't getting up from their desks. Restructure the check in area so it's not so rude and an issue. Infomercial on the TV my entire waiting time. Ugh. If I need this service again, I'm just going to ask them to come to me. The office is not pleasant for reasons above. But I'm guessing their mobile service does much better.

Crack in my windshield from a road trip and went online to their website, insurance paid for…read moreeverything, super nice in person when I went to their shop and the phone customer service was amazing

I had a very smooth experience, dealing with the replacement of my front and side door windows…read more After a few rescheduling appointments, service representatives Damian and Andrew, continued to provide great service and kept me well informed on everything I needed to do. I'm very pleased with the service as well, the time of repair was surprisingly quick.

My sister just told me that a rock hit her window while driving and was concerned the glass is…read moregoing to shatter. I told her I e used Safelite before and it's a quick and simple process to schedule and likely they'll work directly with her insurance and if she has coverage- she'll pay no out of pocket. I then went to website, filled out online form for her and schedule a day that works for her at $0.00 because she did have glass coverage. I just took all the stress away from her in a matter of minutes.