The front desk staff or call center that schedule the appointments are horrible. I've had several urgent needs that went consistently unmet that cost me several expensive trips to urgent care. I receive call backs on urgent medical needs a month later. The derm himself put a note in my file that I need to be seen 24-48 hours when I call about a specific topic and the staff never accommodate. The care itself is satisfactory but good luck ever being seen. Also, I never hear back from the medical teams when the front desk staff say they will send a note. I find it hard to believe that the medical team won't check their messages once in the morning or once in the evening. If that's the case, then this is very poor service. I do not recommend the Olympia or Centralia location or frankly Frontier Dermatology as a company, period. read more

They're all about the Benjamins. Their online system wouldn't take me as a new patient because I'm on Medicaid.

This was my first visit at this location and it was incredible from start to finish. I showed up to my appointment about 15 minutes early to fill out paperwork and was probably only seated for a minute or two before I was called back to the exam room. The front desk staff and the MA that did my intake were all friendly and helpful. Ben Matthews promptly came in to assess my skin, explained what the procedure consisted of and what to expect in the upcoming weeks. He also took the time to explain all of the potential skin changes that I may endure when I get pregnant which was so nice to have him do! Would definitely recommend this dermatology office to anyone! read more

Visited Olympia clinic. NP Matthews provided excellent care. Wait for appt was very reasonable and wait at clinic was almost nothing. Everyone was professional. Only drawback, if you're using an FSA or HSA, they do not provide a receipt with the correct info to get reimbursed. That should be an easy fix, and one most practices already have in place. read more

I changed an appointment on the phone ( canceled the original one ) Showed up to my new appointment, was told there is none . The old appointment was still in the system . If I would have not shown up I would have to pay a no show fee of $ 75 . The sad part is I had to take sick leave from work x 2 . Had today an appointment at 2:30 pm . Got called in at 2:40 pm , reviewed my chart with the nurse assistant . And now I have been sitting in the examination room for the last 33 min waiting for the provider . Not cool , like my time is not valuable. Still waiting ......... read more

MA that roomed me and should have inquired about symptoms told me what my symptoms must be instead of asking and questioned me suspiciously when I told her that no I absolutely did not have those symptoms. She also asked if the way in my sprained ankle was to treat my skin condition after I had already told her I had sprained that ankle. NP that I saw recommended a quack treatment, claiming it is evidenced-based when there are only 2 very small, poorly done studies on that particular treatment. I asked my PCP to give me a referral to another clinic for a second opinion. I have already been spreading the word to friends, family, coworkers not to go to this clinic. read more

My husband had his 6th or so Mohs procedure at Frontier. Dr Jeffry did the surgery. It was a horrible traumatic procedure. It's expected that you'll be there for several hours, he was there for 5 hours. The doctor hurt him several times they were rude and abrupt with him when it was finally time to suture him up doctor gave him the very painful shit then disappeared for an hour. The anesthet wore off forcing him to get more unnecessary shots in his face. i feel that since he's elderly and was by himself myself that day he received horrible care. read more

They are so thorough and very accommodating. The care quality is amazing and the staff is so nice. The staff puts us at ease and make all appointments enjoyable . Special shout out to Dr. Ben and his assistant Brian! read more

Do not come here if you have diagnosed autoimmune issues and are expecting anything more than to be asked to bring pictures for proof after spending what is normally a long time getting diagnosed in the first place. They will treat you just like you were treifie the years trying to get diagnosed in the first place. "Can you schedule an appointment for when you will have a flare up? Do you have pictures showing this?" This place is nothing like they say. I did the work and scheduled my appointment online, spend a long time completing all the forms online even getting my insurance done and when I get here they try to get me to fill out the paperwork again. And yes it was the same paperwork. All except two signature forms. Then I called them to make sure everything was completed because I am a medical assistant working 10 hr days, I am currently going through treatment for rheumatoid arthritis, and taking care of a son with cancer. I don't have a lot of time on my hands. They have information up in the rooms stating their patients sometimes wait years for diagnosis and to keep it in mind. They obviously don't because I am being asked to come back when I have a flair up. And everything I am describing with my skin and nails turning yellow/orange and the damaged vessels I have Raynaud's syndrome which I put in all my paperwork and the hard lumps on my face, the scaring under my arms, inner thighs and the hard sharp things in my pores in other parts I am beyond is normal. Just to wear some moisturizer. Which I do every day. I don't even wear makeup anymore because my entire face will peel. But, she would like pictures to prove what I am saying. This iplace is a waste of time. Waited years to get help and just another uncaring doc blowing you off. If you have autoimmune issues do not come here. read more

I had two appointments with Maria Dolmatova. The first appointment, she didn't know what I had but said she couldn't help me. The next appointment, I told her what the other physicians said I had. She started yelling at me. She said nobody but her could know what I had because she had this little gadget thing. I was furious about how she was treating me. I had enough and left. Her accent was very strong so it was difficult to understand her at times. You couldn't even pay me to go back to that office. Found out she's not even a doctor. read more

The sun is finally out and for fair skin folks with tons of birth marks, moles, skin tags, etc., it means you should also be careful about exposure and monitor the coloring and overall change in appearance of all those birth markings, and get checked regularly (yearly). I've been pleased with my last two visits at Silver Falls Dermatology because the nurses and Ben (Dr) are very pleasant and put you at ease when they're doing a procedure. They are always BOOKED solid so the only negative is your wait time in appointment setting, but with that said, they do try their very best to accommodate. They just busy! I've seen this team twice within a few months and will see them two more times before the end of August because I'm quite fair with many chocolate chips all over and so I take preventive care of myself. I stay mostly out of the sun, use sunblock and I still had a few discolored and changing moles that they caught and are working on for me (biopsies and the a more invasive full removal) before they get to the point of no return. Prevention is key! The location on Martin is easy to find with a private lot. The most I've ever waited in the waiting room was 10min. read more

I was seen here for an annual dermatology exam and found it to be easy to make an appointment, they took my insurance, and had a great physician with a nice bedside manner. I was able to call and get an appointment within two weeks which worked perfectly. The building is a bit older and the waiting room isn't really updated, but it's comfortable and clean. The receptionist was nice enough and took the info they needed to bill my insurance. I waited only a few minutes before they called me into the exam room and started the initial data collecting. The assistant reviewing my medical history was well educated and experienced, professional, and proficient and did a great job collecting all the necessary info. The physician herself had wonderful bedside manner and did a very thorough exam of all my spots. I was pleased to hear none of them looked suspicious and she even gave me a a cream to help with a melasma discoloration I was getting on my forehead that worked really well. Every other dermatologist I've talked to about this condition has tried to sell me a laser therapy that they've said I'll have to return for every year. It was an easy and straightforward procedure that took care of all my dermatological needs at the time and there was no over treatment. Highly recommended. read more

This is a wonderful office filled with amazing staff. Ben is a very professional and caring dermatologist and spends the time I need to ask questions and get the answers that will help me. I have been going to Silver falls for almost 8 months now. Will continue to spread the word on this great facility. read more

I went for an annual dermatology exam. My wait was not long, the staff was friendly. I was very impressed with the dermatologist I saw, Dr. Demmings. He has a great sense of humor. He was very thorough, and explained his findings and answered all of my questions. I will continue to go to this clinic for my annual exams. The only down side was that I had to wait over two months for this initial appointment. read more

I went for a routine cancer screening in the Vancouver office. First, they cancelled my appointment because they were short staffed. I waited 3 months to get in! They did see me the following week. The PA, Hamby, basically did a drive by. she even failed to check the backs of my arms and legs. Then she said that she didn't see anything and said "I wish all of my patients could be like you". Out the door she ran. I got home and went onto the patient portal, and low and behold, there were 5 findings listed. I resorted to Google to find out what they were. One of them could indicate a serious platelet disorder. I prefer an explanation in person, while I am sitting there on the table, and not Dr Google. It can be OK, it can be serious-how am I to know? I will never go back. read more

Dr Ben and his staff are outstanding. They listen to my concerns without judging me for my years of sun exposure/abuse and help me make the necessary repairs to my skin. I appreciate their attentiveness and their care. read more

I was given a referral to a doc who has since left Silver Falls, but after figuring out my insurance referral, they were able to get me in with another dermatologist at their office. After checking in for my appointment, the wait was relatively short even though I was told that I might have to wait a bit because they're pretty busy. The receptionist, nurse and PA who saw me were kind, friendly and professional. They were thorough and mapped out all of my trouble areas on my skin. I am a fair-skinned person who used tanning beds in the 80s and 90s and I'm paying for it now (don't do it!) so I am very familiar with dermatology clinics in the places we have lived (husband is military) and I can say that they are a top-notch dermatology clinic. I hope that people will understand the strain that medical clinics are under trying to deal with the backlog of people who were unable to see docs last year because of COVID. I am happy to be a new client and I'll definitely be back for my regular skin checks. read more

After being SORT OF EXAMINED at ANOTHER local Derm. office, this experience was amazing as all other reviewers have said. I am thrilled to have finally found a truly professional office. From the first person to the wonderful exam by Ben, to the print out of the exam that I requested, I could not be more impressed!!!!! Thank you, thank you!!!!! read more

Care was good just keep your nurse they are cool and friendly nice to the patients. Was good they got me in even though I was a hour early because my shoes were on wrong feet . read more

Terribly unprofessional and dysfunctional company. They canceled my appointments three times. I recommend going with a different dermatology clinic, because Silver Falls is one of the worst. read more

Dr. Ben and felicity were very welcoming and listened to all of my concerns. Very fantastic

The experience was excellent due to the professional and kind and caring staff and Health care providers that I have interacted with.

I have been a patient here for about three years. I am pleased with their service. They are very efficient with scheduling, check in and billing. The practitioners have been great in their dispositions and professionalism. They are good listeners and follow up immediately with any concerns or issues. My wife goes there as well and has the same opinion. read more

Always a pleasure visiting this office. Office staff are always professional and helpful. I just get the sense that I am heard here.

Everything about this office is absolutely amazing!!!! From the moment I walked in until I left, I was impressed. Ben is so genuine and caring and clearly loves his profession. His assistant was equally as amazing and very comfortable and fun to work with. Thank you for knocking it out of the park!! read more

Excellent service all the way around! The check-in was fast and efficient. The medical staff were caring and took plenty of time with my exam. I didn't feel rushed at all and had plenty of time to ask questions and express concerns. One of the best dermatologists I've seen over the years, and with a familial melanoma history that is saying alot! Thank you Silver Falls staff! read more

Agreed - terribly unprofessional and dysfunctional company! There's a reason they can schedule you where others have a wait - my toddler has a cough and the dr. refused to see him. our pediatrician saw our child less than 72hrs. ago and the covid test is neg. our child isn't even contagious yet the dermatologist wont see him for a wart on his hand? zero common sense! stay away! read more

Very efficient and friendly operation. All of the Staff and the Provider were top notch!

I came for a skin check and asked about another issue that has been bothering me for some time . I appreciated that I was able to address this extra issue and the practitioner and medical assistant were both nice and knowledgeable. The only reason I gave 4 stars was I attempted to contact them for questions through website portal and never got my questions answered . read more

My second visit to Silver Falls Dermatology for a simple skin procedure was quick, painless, and very professional. The office has been updated since I have been there in 2021and it looks great and everything ran smoothly. It looked very busy for a small office, but I was seen on time and the practitioner was in the room with me immediately. It was a great experience overall. I was hesitant returning, but I'm very glad that I did. I would definitely recommend them to my close friends and family. read more

They were great. I would highly recommend them they were efficient and friendly. Ben and Felecia went beyond my expectations as a patient.

Well worth the wait!!! Due to Covid most medical services have a backlog. I was given a referral from my doctor, it was almost 2 months before an appointment opened. I had a rash on my ankle that wouldn't go away. A biopsy was taken the day of my appointment, results and couse of action within a week of biopsy; new cream...a fricken miracle after a year of this rash it is gone gone. No more pain, burning or itching. Well worth the wait. The stress of the pain is gone. I am so impressed. I'm so glad they did the biopsy point blank "let's figure this out" I didn't have to try this oh that didn't work maybe this will...no it was addressed, do a biopsy, let's figure it out and make a plan...HIGHLY Recommend!!! Sincerely appreciate the staff!!! read more

I always feel well taken care here. Ben Mathews is great. I feel like he really listens and comes up with a quick pro active solution. I am never disappointed. And they always work me in quickly! A+ read more

Very pleased with SFD and the care I received this week. Every person I came into contact with during my visit was professional. I appreciated the explanation I received in plain language concerning his observations and my treatment options. read more

It was my first time having MOS. The Dr and her team have a good system. They were very friendly, kept everyone informed. I was happy with the entire experience. read more

Love it there! Great communication and service. Always understanding and gentle. Worth the wait to get in!

I just returned from my appointment. The practitioners and other staff are extremely competent and have given me what I needed for the last 4 years. read more

My PCP diagnosed me with eczema, and I was constantly applying strong creams to my skin. I was sent to Silver falls for a curious spot on my arm, but mentioned my eczema issues. He took a good look at it through a jeweler's loop (?) and found it was a reaction to the soap chemicals I've been using in the laundry. I bought free and clear type soap and softener, and it is finally clearing up. Thank you Silver Falls! read more

New patient and had a wonderful experience! Staff are friendly, efficient and highly capable. Best derm experience I've ever had. Highly recommen! read more

I was scheduled to have 3 sutures removed at the Olympia location which should take a couple of minutes tops. I arrived on time for my appointment and was told they are running an hour behind. The lady working the front desk is not friendly at all. There was no courtesy phone call to alert me that they were so behind. Like myself, I heard other patients come in that had driven over an hour to get here. A little common courtesy goes a long way. I overheard the rude front desk lady tell another patient that they are short staffed today. Ok....so call the patients and give them the opportunity to reschedule! I will not return to this location. read more