This is a clean, well-maintained place to stay. The decor is very particular: up-north woods comes to mind, with pine-paneling and log furniture. But it's quaint and clean and very convenient to the Badlands. My husband and I were on our way from Pennsylvania to California and we decided to stop here overnight so we could see the Badlands as part of our roadtrip. What happened the next morning left a really sour taste in our mouths.
After loading the car, turning in the keys, and departing for the Badlands, the front desk called about 45 minutes after we left. The woman on the phone informed us that the manager had gone into the cabin and found a broken wastebasket. Confused, I asked for more information: it was by the bathroom sink, had been broken into pieces, and was one of the "nice ones with animals on it." We hadn't broken any wastebaskets, but if we had, we certainly would have been willing to pay for the damage. She asked if we'd already left Wall, and even though we were already 30 minutes into the Badlands, we turned around to go back to the front desk to see the wastebasket.
As I was so furious, my husband did all the talking. The manager came out and talked to us over a ceramic or resin wastebasket with relief animals on it. Neither of us even recalled seeing that wastebasket in the room; instead, there was just a plain, white, plastic wastebasket. The manager said she had to assume it was us because it was whole yesterday when she cleaned the room before our arrival and we didn't report it broken. We told her that we certainly hadn't broken it - that it had to have been done deliberately and we're not into destroying others' property. She even said that she'd found it empty, with the bag taken out of it... even though we had put a few plastic cups and napkins in it before we left. In the end, after two or three minutes of my trying not to pop a vein and my husband's calm denials, she said she wouldn't charge us for the wastebasket since she didn't have any proof.
If seems like a good scam if you think about it, though. Your client has out-of-state plates and has either already finished with the Badlands and is getting on his or her way east or west on 90 at 75 mph. Or, your client has just driven down into the Badlands, paid a $15 entrance fee (which allows re-entry, to be clear), and eager to see the beautiful sights. Either way, they probably won't find it worth it to make the 1 to 1.5 hour round-trip back to the front desk to see a broken wastebasket and will just agree to pay for it. Rinse, lather, repeat.
Of course, we don't have any proof, either. But, had either of us broken that wastebasket, we would have been happy to pay whatever it cost... $25 or $75 for our negligence or destruction. But to be maligned for something we didn't do was just beyond the pale. Who knows? Maybe she pulls this kind of thing three times a week (an extra $75+/week probably goes a long way in a place like Wall, and I'll bet you don't get much in the way of repeat customers)? Maybe she wanted to make a quick buck from some big-city out-of-towners? Or maybe she doesn't like interracial same-sex couples (who didn't flaunt their relationship status, but don't go to any great lengths to hide it either)?
In any case, if you decide to stay here, take a few photos of your room before you leave... and make sure to get a few of the wastebasket. read more