The experience with this airline really depends on how carefully you pay attention to the details when booking your ticket. The prices are very budget-friendly compared to other airlines, but it's important to read all the information before confirming your purchase. Overall, it's not a bad experience. Just be sure to review the terms and policies before planning your trip. The seats aren't very comfortable, but you get what you pay for read more

Frontier Airlines - SJC airport Frontline ticket line not really busy compared with SFO - Airlines Near Me - San Jose, California

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Horrible airline, flight got delayed 3 different times 3 hour wait at the airport and at the end they have the nerve to charge for a small back pack that should be free. Very uncomfortable, felt like I was riding in a prison transport bus in the sky. No drinks and snacks Time management was unprofessional. Next time I'll definitely pay the difference to fly elsewhere. read more

I paid for a direct flight from DEN to SFO. Frontier Airlines changed the flight about 3-4 times, to an indirect flight with a 2hr layover. I would have cancelled this flight however we were traveling as a group. Others purchased tickets on this flight and we didn't want to run the risk of not being able to find enough tickets for all of us on another airline. Plus these tickets were purchased far in advance and buying tickets on another airline so close to departure date comes with an increased cost. I called to see what type of compensation we could get for being downgraded from a direct flight to a flight that now doubled our travel time. They offered $25 vouchers, ONLY to be used on a future purchase of a new flight, within 90 days. I'll be sticking to SOUTHWEST from now on. read more

This was by far one of the worst airline experiences I have ever had. My flight was delayed for an entire day, and Frontier's handling of the situation was completely unacceptable. Passengers were told that hotel accommodations would be provided, yet we were left waiting all day with no information. Hotel details were not provided until around 10-11 PM, after hours of uncertainty, frustration, and being stranded at the airport. No one seemed to know what was going on, and Frontier failed to communicate with its passengers in a timely manner. To make matters worse, we were told that meal vouchers would be provided because of the delay, but I never received any meal voucher at all. Expecting passengers to spend an entire day dealing with a delay without providing the promised assistance is unacceptable. Customer service was absolutely useless. I contacted both phone and chat support, only to be told that they could not do anything and that I needed to go back to the ticketing counter. The ticketing counter then had limited information as well. Passengers were sent in circles with no real help, no accountability, and no solutions. It felt like no one at Frontier was willing or able to take responsibility for assisting stranded customers. A one-day delay is already a major inconvenience, but Frontier's lack of communication, failure to provide promised meal vouchers, delayed hotel information, and ineffective customer service turned a bad situation into a terrible experience read more

The Frontier check-in process was a breeze, the staff was nice and for some reason, I had to see real people because I couldn't get in with my QR code ticket on the app. So once I arrived at the desk area the employees were super chill and said it sometimes happens from time to time and not to worry. They printed out a paper boarding pass for me and I was able to be on my way. I still made it to my flight and also the lounge area with plenty of time! read more

That flight attendant is so rude and very unprofessional!! Them two talked so loud at the back I will never go to frontier again!

I had my reservations (pun intended) booking with Frontier Airlines due to all the bad reviews but decided to commit since the flight was only 1.5 hrs...how bad could it be? No complimentary snack or drinks...meh...only a free carry on...noted...staff? Super friendly and welcoming. No issue flying there and back from San Diego to San Jose and staff on the plane were wonderful. I had (knowingly) booked a seat at a row with 2 seats as I figured it would be quiet. As I walked down the aisle, staff mentioned "once the passengers board we can find you a better seat as most people don't know the window is obstructed". Basically, the seat was a communication station and staff seating (facing the opposite direction). I really didn't mind at all and then halfway thru the flight, staff (again) were so sweet and offered me a complimentary snack and drink for the inconvenience. Awww...truly appreciated. Overall, a good experience flying from San Jose Mineta International Airport and using Frontier Airlines for a quick flight. Thumbs up! read more

There are good businesses. There are bad businesses. And then there is a category I'm inventing after my recent experience with Frontier Airlines: Evil Business. A good business creates value and charges for it. An evil business designs the customer experience around surprise fees, confusion, and extracting money after you've already committed. Case in point. I booked a round-trip flight from Sacramento to Las Vegas more than a month in advance. Before departure, Frontier changed the flight time several times. On the outbound flight, my carry-on bag was included. On the return flight, my partner and I were charged $69 each for our carry-ons. Same trip. Same airline. Same bags. Different rules: Winner Frontier, $140 more. Then Frontier offered to sell us early boarding, so we'd have a chance of finding overhead bin space for the bags we'd just paid to bring onboard. But the best part came after boarding. The flight attendant told me to put my paid carry-on under the seat in front of me, where my briefcase already was. When I explained I'd paid for the bag, she simply shrugged. At that moment I realized something. Frontier isn't really in the airline business. They're in the fee business. The airplane is just the delivery mechanism. Before you choose Frontier, ask yourself a simple question: How important is the trip? If you're heading to a family vacation, an important customer meeting, a wedding or anywhere the experience actually matters, the cheapest ticket may turn out to be the most expensive choice. Frontier may be a low-cost airline. I'm not convinced it's a high-value one. read more

Cannot get a hold of anyone to book addition travel in correlation the existing scheduled travel. Been waiting for a response on WhatsApp for over 3 hours. No one responds on the chat for over 5 hours. No one responds on the phone redirects you to their chat. It's a joke. They do not serve anything on the plane everything is a charge. Print out ticket is $20~25 for each to print out. Bf did not get his gate assignment till 30 min to board in LAX. Need to book travel for my daughters to head back home with their grandma and cannot get a hold of anyone. Will not allow to book tickets without an adult will not allow me to alter on my mom's side to add them to her existing reservation. Fk this airline! read more

Tried to fly @Frontier today. Self-check-in failed. Three desks were open but no one there (every one left even it is only 5:30pm). Called for help, waited 20 mins, then got hung up on. Horrible experience from start to finish. You refused to refund the air ticket and I lost $70 for round trip uber and few hours. Never flight with @Frontier ever !!! read more

Doubt my review can hurt this sad excuse for an airline any further, BUT. Flight was supposed to leave to vegas at 700 pm Sunday night. Apparently, there was a mechanical issue, which got fixed, and they sent their pilots home. Flight delayed until following morning. No offer for accommodations, just a 100 voucher for a future flight. Get here at 830 for 1040 am flight out. It is delayed an hour. Not. Huge deal. THEN they ask for 10 people with carry on to surrender it to balance out the plane. No one does, so then they ask for 10 volunteers to get off the plane. I as the 9th, with the assurance that all that got off would be in a flight 1/2 hour later. Get to the counter and the most unfriendliest, most non sympathetic woman tells the volunteers the next flight was booked and the next options are a flight with a 5 hour layover in San Diego, or direct flight at 814 tonight. No compensation, not even an apology from the horrific woman. To not completely embarrass her, I took a photo from a distance. Surprised this airline has a .3 star on here. read more

Frontier Airlines - The one just right of the backpack was the most unfriendliest, unsympathetic creature I have ever encountered. - Airlines Near Me - San Jose, California

If I could rate with no stars, that would be my choice. Everything is a-la-carte. There is no upfront notification. Plane has been redesigned so they could put in additional seating. Absolutely no leg room in front or either side. Seat backs are nothing but a plastic shell with minimal padding. There is no food or beverages. Again, Everything is a-la-carte. If you use an agent to check in, that is an additional $25.00. Carry on is a ridiculous extra charge. The fold down tray is big enough for a cell phone and offers directions for emergencies engraved into the little metal tray. During our flight we experienced turbulence several times. Even though that is expected on flights, I certainly did not think it would sound as if the rivets were about to pop out at any given moment. Two of us had to calm one woman who was very frightened. There were no papertowels in the bathroom so you needed to use the kleenex to dry your hands. When our plane reached the tarmac we had to wait for mechanics to fix the exit as there was a large gap in between the plane and the ramp. To top it off, we had to get off of the plane on the otherside of the airport where busses were waiting to transport us to the airport terminal. Absolutely the worst experience I've ever had on a flight. Oh, and the seats do not recline. Advice, fly with a reputable airline. You are not saving money, trust me. read more

I checked in an hour before closing and my attendant Jarnold or something I couldn't hear it clear as he slurred his name but he was at the front stand and was a bit hostile when telling me I had to pay... normally I don't care about interactions in public but this guy was being over the top with it. We need younger attendants please let this man retire. read more

I had a flight from Phoenix to Reno with a stop in Vegas. My flight was canceled from Vegas To Reno. The airline gave me a one night stay at a two star hotel in the ghetto and one meal voucher. The caveat is that there were no flights available till Thursday. Which was four days later. They wouldn't pay for any extra hotel nights nor food nor try to get me on a sooner flight. Basically stranding me in Vegas I was forced to purchase a flight on another airline costing me over $200 the next day. I tried to have my return canceled as I could not go through this again as I have to start work again next Monday. This has ruined my entire vacation. I have now been on hold for over two hours on their chat platform. Unable to get a live agent. If you go to their customer service phone number no one answers and they tell you to go to the chat. There is no one to help you if you're stranded or something happens on this airline. No help at all. Stay away don't go on this airline. The savings is not worth it. read more

I was taking my soecial needs children for their first flight experience at Sjc airport flight got delayed from 2:18 to 5:05 horrible experience. read more

This s is the WORST unorganized airline!! NO communication at all.. I waited forever for the departure gate to be posted on the board at the board OR on their app (which NEVER happened) There was no announcement and when I did find finally find the gate by investigation of my own..The attendants were ridiculously uninformed!! I will NEVER fly on this busted up airline again EVER read more

Been sitting in queue for customer service for 2 hours trying to get in contact with someone nothing. Tried the WhatsApp for almost an hour as well, zero customer service. Pay the extra bucks and fly another airline. Looked at BBB they have like 6000 complaints, do better Frontier! read more

Frontier is the worst airline I have ever experienced! the customer service doesn't exist in any form, chat, email or by phone, absolutely impossible to get an answer out of them! I will never use this airline again... read more

The absolute worse experience with this airline. They had my dauggters name spelled wrong so she couldn't check in online... then her flight was delayed... another fli cancelled. The manager James C. at San Jose was extremely rude and very unprofessional. he made absolutely no effort in trying to accommodate my daughter! read more

Very disappointing experience with this airlines. There is no way of talking to anybody. The agent at checking counter gives you a card tells you to call for you refund. He forgets to tell you is only have 24 to do it. I was on a 4 day trip to see my girls. My ooldest daughter is fighting cancer, I have a 7 month great grand daughter I met for the fifirst time. I waited until I got home only to not be able to talk to anybody. No more frontier for me. Not worth the frustration you go through. read more

Frontier is giving Sprit Air a run for their money as the Worst Dome air line in the USA! I entered my known traveller number into my reservation but it's not in the system it's useless when I went to TSA! read more

It's impossible to get in contact with their customer service team. I had points to redeem but I lost the email with the code and tried to reach out to their customer support team and the only option was chatting with them. Even after hours of waiting no response from their customer support team. Horrible experience! Don't recommend this airline at all. read more

Get rid of the airline!!! Flying either Frontier or Spirit is like taking a septic truck on your vacation. You get better customer service at a DMV than you do with them. And that's saying a lot read more

Horrible, horrible, horrible. I booked a flight for my wife and daughter. After 6 hours at airport, they cancelled their flight. In place, they gave them a $100 voucher that they can't even use and their customer service only for their elite fliers. Never use this airline. Most likely bankrupt soon, hopefully. read more

They don't even deserve 1 star!!! Our flight was delayed 3 hours, then eventually it was cancelled. They offered no compensation, they were very rude just saying the next flight to San Francisco from Las Vegas was in 2 days. So we had to try and find another flight out that night, paying almost double and having to fly to Oakland because there was no other flights with any other airlines flying to San Francisco that night. Then had to uber from Oakland to San Francisco to pick up our vehicle. NEVER AGAIN WITH FRONTIER!!! LESSON LEARNED. read more

frontier used bait and switch. I selected nonstop flights and paid extra for them. I got my itinerary showing 3 layover and an additional 43 hours in layovers plus flight time. I switched the tickets and paid even more to ensure they were nonstop and they charged me extra once again for the nonstop but the new itinerary showed each flight With layovers once again! the travel time for these tickets was an extra 32 hours! I can't be the only person they've done this too! read more

AVOID FRONTIER AIRLINES! This is the worst airline ever, with terrible customer service. While the tickets are cheap, they scam you with baggage fees, charging a higher price at the gate after "forgetting" to do so at check-in. The boarding gate staff was rude and arrogant. Save yourself the frustration and fly with a better airline! read more

NO FRILLS FRONTIER! No nothing, not even a drink or pnut offered. IF YOU EVER TAKE REVIEWS SERIOUSLY, PLEASE DON'T USE FRONTIER AIRLINES. Yeah, the tickets are cheap, but my God, by the time you pay for a carry on $59-69, counter help at the airport $25, & heaven forbid hopefully you don't need them to print out boarding cards..$200. By the time you pay for all their xtras, you might have used a reputable airline for a few dollars more. Well worth it, as this experience was torturous!! Next they'll be putting a pay lock on their toilets. Also, comfort, there was none. The miniature seats, narrow & short don't even recline. You feel like you're in a straight jacket or ready for take-off. They canceled our return flight, & said we can rebook for the next day. We had 2 kids with us, so asked for a hotel comp. They don't do that, but the airport is open 24 hours, so we were welcome to get our heads down at the airport. Customer service was rude, & could have cared less. So people, if you know what's good for you, YOU'LL SKIP FRONTIER AIR. HONESTLY THEY SHOULDN'T BE IN BUSINESS!!! This time, I can say NEVER NEVER AGAIN!! read more

Worst customer service experience the front desk staff was very rude and arrogant. They were on there phones more than assisting customers.

2+2=4 Do the math before you decide to book on Frontier. Yes, they charge for almost everything beyond the flight itself - sometimes it's cheaper and sometimes it's more expensive than a non-budget airline once you tally everything up. I do the math and book Frontier if it makes cents$. I've flown a few trips with them so far - it's a basic, no frills airline and I don't have any complaints as of yet. I recently flew from SJC to DEN. Only brought a personal item to save on luggage fees. I didn't notice the agents being picky about people's luggages or really checking them carefully. The plane was relatively new and clean. The seats are basic, they don't recline, and there are no TVs or charging ports. It left and arrived on time - no delays. I did notice some customers talking to the flight attendants about some issues with the seats; don't think it was really resolved and I overheard them being referred to customer service. I don't know what the experience with Frontier would be like should something go wrong. Of course, you'd find more comfort working through a situation with a more established carrier. Things to note: -You have to pay for any carry-on or check-in luggages (I think it's ballpark $30-35 each way). -You can bring on one free personal item (up to 18"x14"x8"). If you can pack super light, you can save on luggage fees. -Yes, you have to pay if you want to pick a specific seat. It's free to get a random seat - you're not forced to pay and pick. -There are no free snacks or drinks. -I'm about 5'7" and had about 3-4 inches from my knees to the seat in front of me. Tray tables are tiny, smaller than standard airline size. Tips: -Bring a drink and snacks if you'll need it. -Check in online and print out your boarding pass at home so you can go straight to security. I do this to avoid more lines at the airport and to also avoid any agents from flagging me down in case my luggage might be over the size limit. -Frontier frequently has sales and coupon codes for x% off fares. -You can buy duffle bags online that fit specifically into the personal item size requirements of budget airlines. Runs about $10-13 on Amazon - might be worth the investment if you plan to fly frugally and frequently. -Since the chairs don't recline and they're padded a little less than standard airlines, I'm not sure if I'd recommend this airline for longer or coast to coast flights. Overall, do your research. Frontier can be a good option if you're someone who packs light and doesn't need all the amenities. read more

this is the worst airlines ever the customer service is awful. They all have a horrible attitude because they aren't held to the standards and expectations as other front desk don't even open two hours prior to The first departing flight. are cheap, but they try to swindle you with the bags once you get to the gate by making you check them in because of their limits. read more

I don't mean to be boring anyone, but this is my experience with frontier airlines! My family of 5 flew with frontier from Ontario California to Seattle Tacoma airport round trip. On our way back from Seattle Tacoma to Ontario California started with trouble. We had issues with our seating, mind you we have a 1 year and 6 month little boy! We asked at the gate, if me, my wife, and my child could get the entire row since we paid for the baby's sit and our request was denied. The reason our request was denied was that the plane was full. Once we done birding I've realized that was not the case and there was plenty of empty seating. Makes matters worse! They place my son by himself right behind us mind you again my son is only 1 year and 6 months. The airplane was equipped with 3 passengers seats per side with 2 sides, I apologize. I don't remember the airplane module. Our seats were 14A, 14B & 15A, I believe. We couldn't leave our son behind so we decided to hold him until we figure out this mess. Meanwhile a woman in her mid 30's seated in 14C. Mind you the seat behind is empty that's supposed to be our son. I've asked the flight attendant if they can do anything to change our seats and she reply very rude "NO NOW YOU SIT" like she was talking to a dog. I continued to be seated. Once the plane took off which was about 30 min from the time we started boarding I had to use the restroom. I got out of my chair and got up when the flight attendant yells at me and threatens me that if I don't sit down she going to call ground control to get me arrested. Just to be clear there was people walking around the plane already. I sat back down. Once I got into the airport I found my back broken into which I've attached for you guys to see. Once I got home I've went over the stuff that I had in there and it looked like somebody tampered with my stuff and some stuff were missing. I've called costumer care which is just a hiding line and you have to go thru loop holes to get to someone. Mind you they had to call me back which was about 9 hours after I called them. The only thing the guy had to say here is $100 voucher to fly with us! What a joke! What about my missing stuff ? Ohhh, he directed me online to submit forms and go more thru loop holes!!!! WHAT A JOKE!!!! THE ABSOLUT WORSE AIRLINES!!! STAY AWAY!!!! read more

Frontier Airlines - Airlines Near Me - San Jose, California

We recently bought tickets on frontier and were pleased at the low price. But when we arrived at the airport we were shocked to learn that they charged $79 a bag and if you took it as carry-on into the aircraft they would charge $100 for it !! Somehow they failed to mention these little details when we called. Our cheap tickets weren't so cheap after all. Be forewarned ! read more

They are trying to cheats people!! Never ever fly with this airlines!! There is no check in in airport!! There is one hour for our flight but we can not check in, they closed to check in. They forced to buy new tickets for next flight read more

I would give 0 stars if it was possible. Basically, airline makes money by making it very likely you will make mistake buying what you did not need to, and then making everything non-refundable even if you wish to undo your mistake within 30 minutes, and that too a day before the flight ... even if you call their customer service. First it was a rude shock that I had to pay for even a carry- on bag, a checked in bag could make some sense, but carry on bag!! But wait, OK, I can grant them that, since they can argue that the ticket price is only for the very basic traveller, who does not need to bring anything other than a personal item ... but that should have been a clue that I need ot look at their check-in website very carefully as I make any decisions which can cost money. Turns out that you DO NOT NEED to purchase specific seats, but if you are not careful you can miss that and you will end up paying for seats. And, then they got you, there is no way on the website to undo that once you selected the seat. I tried calling customer service IMMEDIATELY, within 10 minutes or so, but I was told it is non-refundable!! Clearly, making it non-refundable even if you want to fix it immediately after is a clear give away that their intention is to bait the customers. Note to myself and advise to fellow travellers - NEVER FLY FRONTIER. read more

Booked a flight and cancelled it 30 minutes later when I leaned I had to pay for the flight, seats, bags ALL SEPERATE! Prices are very deceiving! Flights are terrible! Bad services experience! Poorly managed. Hung up on. Only booking with southwest or others like it. read more

99$ cancellation fee when other airlines give you a flight credit. Instead they should encourage people to be long term patrons

Just a quick update to CONFIRM that this airlines is the worst out there. Just got off the phone with a rep who failed to change my mind about this company. I had to call b/c I not only got a refund confirmation email after canceling a flight (it changed beyond my control so I got an option to get a refund--THANK GOD), I also, at the same moment, got a THANK YOU FOR YOUR PURCHASE email so naturally I was confused. Did I purchase another flight accidentally or am I getting a refund? I spoke to two reps who both refused to receive the double emails I got from their employer. I thought it would be useful for their IT Dept to check out why I got the two opposite emails above after confirming a flight cancelation on their (user unfriendly) site. No one cares. AVOID THIS AIRLINES, or, if you enjoy living on the edge, go with them at your own peril. read more

This is the worst airline on the planet They have literally no customer service at all.....the chat feature is blank....if you call you'll be on hold for 2 hrs and get hung up on.....and if you email they may respond in 7 days but they will not help you they will just basically say too bad as they hide behind a computer not caring if they bilked you out of your hard earned money. I would rather walk to my destination then fly this trash airline. read more

This is my important updated review. All the old reviews were worst and now this is the best of worst. My Austin flight got delayed by 5 hours so they gave us $150 credit. I used that to book a flight to Denver for my family ($300 credit). The cancelled the return flight after 6hrs of waiting in Denver airport. I was with my infant 1year old. After they cancel the flight they said they will issue refund or else I need to wait in Denver for 4 days to catch the Friday flight. Sounds really bad and I have never seen anything worst in airlines. I was asking them to consider giving the next day flight as I have the 1 yr old infant who was not feeling well. But they doesn't care. I have no other reason but only spend $800 in Southwest to return back to San Jose.. They got hold of my infant car seat as well, they stated that the bag got stuck. The customer service is terrible. Of all the above funny thing, when I asked for my flight refund, they said you used voucher which we cannot return back...balance payment only we can return back which is $14... Never trust their low fair and waste your time and money .. read more