Cancel

Open app

Search

Alaska Airlines

2.6 (244 reviews)
Open Open 24 hours
Updated 2 weeks ago

Alaska Airlines Photos

You might also consider

Recommended Reviews - Alaska Airlines

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

SAFETY FIRST!
Don G.

Smooth efficient ticketing with bag check and friendly CS Agents. Gate boarding also very efficient with priority going to not only First Class but those families traveling and people with disabilities and of course active duty Military. Great airline!

Flying to the state of Washington
Lloyd C.

I like flying Alaska Airlines. Friendly service and "safety is their priority." The seats were assigned, so there was no need to do the cattle call, etc. Check-in to get your boarding pass and drop off luggage was easy and smooth.

Amie N.

traveling with them for years (hawaii, seattle i can rmbr). kinda attendants + pilot everytime! seating with chargers, love the variety of movies on board (romcoms, comedy, disney cartoons, live actions). comfy seat with leg room. my pull out table has been dirty with food stains on occasions though.

Luigi B.

(Ryan Reynolds voiceover) The vibe is super chic and fab restaurant at 37000 ft above sea level. My oh my. Where is my ascot? Such rarefied air! Of course the cabin was pressurized. We're civilized; not savages. Adam warmly greeted us! He made sure we didn't feel rushed and even held back the foot traffic until we were situated. There's an actual line of folks waiting to get in this bespoke culinary establishment! Karen was so nice and welcomed us w/ Mimosas! It's not even Sunday, but she read my mind. We ordered the: Pork Belly Eggs Benedict. Cage-free fried egg w/ a Teriyaki glaze, Pork Belly, toasted English muffin. The Terikyaki is a delectable soy sweet touch. Hearty! Delish! And très sophistiquée! Pineapple Crepes. Coconut cream & Toasted Macademia nuts. Sinfully indulgent! She had me at coconut cream. Élégant! It's like my tongue was on vacation. Isn't that right, ladies? Shhhh. Ellenos Greek Yogurt. Yum! Croissant and Jam. Warm Flaky French goodiness! Fresh Fruit. Because healthy is a thing. And the coconut shavings! Wow! And Karen recommended the POG. Passion Orange Guava! Oolala. So refreshing! Delightful! Add rum and it's almost 4:20. Gents, you haven't lived until you've experienced this party in a glass with a ton of class! Service was fantabulous! Karen is such a gracious host. So attentive! And may I add extremely funny! Felt very VIP. Very First Class! Wow! And the Snickerdoodle cookie surprise! Warm delicious fun! Oops. Pushed me over the threshold...now entering postprandial coma...must sleep...zzzz. Would order everything again! Will definitely be back and try dinner tomorrow! I just love destination restaurants and this eternal moment avec yours truly is part of living my personal legend that reads like the script of an epic blockbuster! Yes, ladies, that's how I roll in between projects! Ciao for now! Merci beaucoup, Karen & Adam! But especially Karen!! Woohoo! (Flight 803. SJC to Maui) __________________________ Round 2: The Sequel Review Yes, it's me Ryan back for part 2. And wouldn't you believe it, like some cosmic vortex karma, we are on flight 812 Maui to SJC... and...and Adam & Karen are here to greet us! My gosh, do I have the power to align the Milky Way or was it just luck? It's luck isn't it. Luck does have a shelf life. Nothing better to reward a morning of swimming w/ a humongous Turtle aka Gamora, a Devil Ray, an enormous Fugu, and a full 5 member squad of Eagle Rays, then enjoying: Polynesian Burgers. White Cheddar. Pickled Red Onions. Pineapple Compote. Parmesan-Herb Potato Wedges....but as fortune would have it none were available! Haha! So we had the very easy decision of choosing Cavatappi Pasta or Cavatappi Pasta! CPCP. Haha! Rustic tomato sauce, grilled zucchini, parmesan. Delish and should also be the ONLY choice everyday ad infinitum for those who megamaniacally think they should rule and determine the destiny of the individual. Yum! The IG supermodel beside me was disappointed. I saw it as an opportunity to practice some Marcus Aurelius. I'm sure it can be attributed to some lame catch all supply chain issue. Poached Shrimp Salad. Edible! Good! Hawaiian Sweet Roll and Butter. You had me at Hawaii. Sweet is good! Mango Coconut Mousse. Like the Maui Barbie that I can't get out of my mind. Delish! And yes was so looking forward to the POG w/ Rum! Then I was told they maybe out...you know "supply chain" issues courtesy of preplanning by our globalist overlords to completely destroy the once vibrant American middle class and thus monopolize the world and local economy. (Cue in dramatic music) Then...like a heroine saving the day, Karen manages to find a stash of POG proving that with each breath there is a chance for the individual to turn it all around and secure a spectacular blockbuster ending! The true test of service and scientific phenomenon is reproducibility. Science. Karen came through. She is so effervescent! Surprise snack: Warm Macadamia Nuts! That's waay better than Stove Top Stuffing. "I'm stayin!" Adam ever so friendly and yet staid. Yes, there is a party atmosphere on board! But that's chiefly because of yours truly. Fact. Check the vid. As a safety nonsequitur, there are 8 emergency exits available in the event of an urgent evacuation. Sylvia & Hedi are here too! Karen is so exceptionally warm & funny. Almost Ryan Reynolds level funny. (I do sometimes refer to myself in the third person to build character.) It's a glorious 4hrs and 31min flight because of the Alaska crew! Cue in Dionne Warwick singing,"Do you know the way to San Jose..." Will be back for repeat performances! And we'll order everything again! We have! Woohoo!

Myra A.

During our recent trip to Honolulu, we utilized Alaskan Airlines for both ways of our vacation from San Francisco. The outbound flight was generally satisfactory, with comfortable seating in the first row and attentive flight attendants. However, the quality of the first-class meal left room for improvement. The Peri-Peri chicken, accompanied by a pineapple dessert and a Hawaiian roll, was not to my liking. Regrettably, the return flight from Honolulu was a less pleasant experience. The individual responsible for scanning boarding passes displayed an unprofessional and unpleasant demeanor, which nearly provoked me to pull out of character. However, I managed to maintain my composure with gods help as I was determined not to let her negativity overshadow the positive memories of our fun trip. That put a completely bad taste in my mouth but the flight attendant by the name of Kevin big shout out to him because he turned the whole thing around he had a beautiful aura, fun exciting great customer service in our first class seats this time we're on the third row. I will say the food was very disappointing. I opted out of what they're serving as it was a ham sandwich for one, I'm allergic to pork, and for two, that's not something they should serve on first class they can do better. Nevertheless, Kevin was a sweetheart he made us a charcuterie board and served us our drinks. He was great eye candy too, hehe. However, I must also express my disappointment with the limited food options available in the first class. Given the premium price paid for this service, I believe that the airline could improve the quality and variety of the food offered. Additionally, I encountered an unpleasant situation with a flight attendant whose attitude was unprofessional and disrespectful. While I understand that working in the airline industry can be demanding, it is essential that employees maintain a courteous and professional demeanor at all times. I kindly request that you address these issues to ensure that future first-class passengers have a positive and memorable experience.

Landing approach to Lihue Airport, Kauai, December 2019
Robert C.

Heard that starting October 15, visitors can skip the 14 day quarantine in Hawaii, if they can show a negative coronavirus test result taken within 72 hours of arrival. Our reservations in Kauai start on a Friday in October after October 15. My doctor at Kaiser says it takes maybe 48 hours to get coronavirus test results, and allows me to get a coronavirus test. Two weeks ago I made reservations with Alaska airlines for flight out of San Jose at 7:15am, arriving at Lihue at 10:30am local time, 1:30pm California time. Alaska airlines keeps the middle seat vacant through October 31. Make an appointment on the Kaiser web site with the San Jose Kaiser drive thru facility for the Tuesday of that week at 4:25pm, the last time of the day. If I came in at 8:25am the earliest time on Wednesday, I would not expect test results until 8:25am Friday, when we are on the plane, or departing for the airport. If I get tested at 4:25pm Tuesday, and arrive at 10:30am local time Friday, that would be 69 hours between time tested, and arrival time. Yesterday, I find out Alaska Airlines has changed my flight times! Leave San Jose 7:15am Friday, transfer in Seattle, and arrive in Lihue at 2:35pm local time, 73 hours and 10 minutes after my scheduled test! Found out that no flights from SFO or SJ on that Friday arrive in Lihue before 2pm local time, or 5pm our time, 72 hours 35 minutes after my test! United Airlines has rapid test for coronavirus for passengers flying out of SFO to Hawaii starting October 15, where you get your results in 20 minutes, the same test Trump and visitors to the White house must take. Only we taxpayers pay for their tests, and you have to pay $250 out of pocket per test, not covered by your health insurance plan! Hawaiian Air Lines is offering $150 rapid tests and $90 36 hour test results for passengers flying out of SFO and LAX starting October 15. Just heard that Alaska Airlines is offering $135 rapid tests for passengers flying to Hawaii. Only for those flying out of Seattle!

Salvatore P.

HOW CAN ALASKA BE 2.5 STAR RATED ON YELP NO WAY!!!!! 5 stars all the way. I DONT fly with just any airlines I only fly with ALASKA. Why? Because Alaska has the best customer service and most comfortable seats. I Always fly first class and they treat me like a Celebrity. The cost is about $600 for me and my son round trip (Nonstop). The flight was smooth and what I love about Alaska safety is their #1 priority. Flying to portland oregon (short flight) 1 hour and 36 min flight. The experience is enjoyable. I have used alaska airlines for already over 15 years and I will be flying with them forever. Thanks alaska team

First Class

See all

10 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

30 days ago

Helpful 22
Thanks 8
Love this 12
Oh no 13

21 hours ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 13
Thanks 5
Love this 10
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

27 days ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 2
Oh no 0

11 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Bob S.
1
14
0

10 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jake W.
6
546
2

6 months ago

Understaffed agents at the gate. And the gate agent was very rude. Directions were not clear. Ive been flying for decades.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Lex T.
0
27
0

3 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Luigi B.
1095
500
3630

3 years ago

Helpful 4
Thanks 0
Love this 1
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Myra A.
22
259
610

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Allow customers to cancel or change their flights due to circumstance beyond their control!!!!

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 43
Thanks 0
Love this 45
Oh no 0
Photo of Salvatore P.
1902
322
1180

4 years ago

Helpful 4
Thanks 0
Love this 4
Oh no 1

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 13
Thanks 0
Love this 10
Oh no 0

8 years ago

Helpful 85
Thanks 0
Love this 89
Oh no 0
Photo of Ayesha K.
88
41
98

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Craig B.
408
32
2

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Cari J.
100
72
2

4 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

4 years ago

Helpful 3
Thanks 0
Love this 3
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Joe P.
20
1038
2397

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Sunil R.
1126
10330
35671

5 years ago

Helpful 4
Thanks 0
Love this 3
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Benny H.
2462
2618
15561

7 years ago

Helpful 6
Thanks 0
Love this 5
Oh no 0

3 years ago

Helpful 1
Thanks 1
Love this 0
Oh no 1

9 years ago

Helpful 33
Thanks 0
Love this 27
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Frank S.
42
97
23

5 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 3
Thanks 0
Love this 3
Oh no 0

Page 1 of 7

Ask the Community - Alaska Airlines

Review Highlights - Alaska Airlines

Tritia was super gracious and it seemed that Dell and her felt that I deserved my libations on the arm.

Mentioned in 3 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Airlines 191 times last month within 15 miles of this business.

Verify this business

Southwest Airlines - NJ hard at work

Southwest Airlines

2.6(821 reviews)
0.2 miNorth San Jose

After our plane landed in San Jose, my wife left her backpack in the bathroom inside the secure…read morearea at San Jose Airport. We could not go back in to get the bag, because we didn't have a ticket for an outgoing flight, so we were stuck. Raquel F., the Southwest Customer Service Agent, personally went upstairs to find my wife's bag in the bathroom and carry the 18-pound backpack out to us. Amazing service! Thanks Raquel.

A Detour to Vegas... But Still a Smooth Southwest Experience…read more This past week I traveled round-trip on Southwest from San Jose to Denver for a conference. While I'm still not completely sure how I feel about Southwest's new pre-selected seating system, I'm not opposed to it either. I chose seats that didn't require an extra fee and ended up with aisle seats on all of my flights--a direct flight from San Jose to Denver and a return trip connecting through Phoenix--which worked out perfectly. Upon check-in for each flight, I ended up in boarding group 8. At first, I was a bit annoyed by that. But once I thought about it, since seating is now assigned, boarding later actually turned out to be a nice opportunity to relax a little longer at the gate while everyone else rushed to line up and stand around inside the plane waiting for others to settle into their seats. That said, I still wish one airline would try boarding from the back of the plane first and then move forward row by row. It just seems like it would make far more sense and eliminate a lot of the aisle congestion. One thing I really appreciated was how smooth the airport experience was. On both ends of the trip it took me less than five minutes to get through security and to my gate. Thankfully, neither city seemed to be affected by the TSA delays that other airports have been experiencing lately. In general, Southwest employees continue to impress me. They've always been professional, friendly, and very good at managing the flow of travelers with patience and grace. I honestly can't recall ever having a negative interaction with their staff. The only hiccup on this trip came on my return. Somehow one of my checked bags decided to take a detour to Las Vegas instead of San Jose. Given that I had just lost my best friend's mother to cancer the day before and was coming off a long five-day conference with 12-hour days, I wasn't exactly thrilled with the situation. However, the baggage claim agent in San Jose handled it immediately. She apologized, reassured me that the bag would likely arrive within the hour, and explained that I'd receive a text when it landed with the option to either have it delivered to my home or pick it up for a $150 voucher. Since I didn't want to wait around for delivery, I chose to pick it up myself. Technically the voucher turned into about $145 after airport parking--and probably even less if you factor in California gas prices--but I still appreciated the gesture. The good news is Southwest followed through quickly. My bag arrived in San Jose just as they predicted. I had worried it might get pushed to later that evening, so I was relieved to get it back sooner rather than later--even if it meant battling commute traffic. One final highlight: my Phoenix to San Jose flight was on a brand new aircraft that was spotless and very comfortable. A minor luggage detour aside, Southwest continues to be my preferred airline. Friendly staff, efficient airports, clean planes, and generally smooth travel keep me coming back.

Photos
Southwest Airlines - Southwest Passenger Boarding Lines

Southwest Passenger Boarding Lines

Southwest Airlines - A wheel smashed by Southwest Airlines!

A wheel smashed by Southwest Airlines!

Southwest Airlines - Amother angle of a non rolling wheel.

See all

Amother angle of a non rolling wheel.

Frontier Airlines - Gate 4

Frontier Airlines

1.4(127 reviews)
0.4 miNorth San Jose

*Call main assistance (Toll Free) phone number is +1 888-3.25-02.68 available anytime (day…read moreor...read morenight) As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again....

*Call main assistance (Toll Free) phone number is +1 888-5.31-09.94 available anytime (day…read moreor...read morenight) As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again....

Photos
Frontier Airlines
Frontier Airlines

See all

Delta Airlines - San Jose Mineta Airport.  Delta Airlines.  Must always start off a flight with a drink, here, a Mimosa.

Delta Airlines

1.7(170 reviews)
0.5 miNorth San Jose

I've been a loyal Delta flyer for a long time, but the service we received at SJC this past Sunday…read morenight was on another level. We had just checked our bags and were heading toward security when my daughter--who literally just turned 18--realized she had left her driver's license inside her checked suitcase. In a total panic, we rushed back to the counter and saw her bag already moving down the belt, disappearing behind the rubber curtains. We flagged down a Delta agent named Lydia, and she was a total superstar. Without a second of hesitation, she sprinted to the emergency stop and halted the conveyor. The bag was already through the curtains, so she actually had to reach into the "void" of the baggage highway to physically haul the suitcase back out so my daughter could get her ID. If she hadn't moved that fast, our entire trip would have been derailed. What was most impressive was her attitude. Even though we were stressed and rushing, Lydia remained incredibly positive, calm, and reassuring throughout the whole ordeal. If you're flying out of San Jose, hope you get Lydia at the counter. She turned a potential travel disaster into a minor hiccup with a smile. Delta, give this woman a raise!

Delta is the primary airline I have used my entire life! Nearly all my Delta flights departed out…read moreof Huntsville Alabama's airport and nearly each and maybe every one, stops at Delta's headquarters in Atlanta, Hartsfield-Jackson Atlanta International Airport. This layover often seems counterintuitive when flying to Los Angeles, Hawaii, or other western United States destination. It becomes a tolerable nuisance after a while. Delta's SkyMiles program is good, too. I've never accumulated many SkyMiles to be able to comment on that program. I do like the Delta app., too, app flight check-ins are a breeze! I've enjoyed Delta Sky Club airport lounges as guests of members and these experiences have always been pleasant! It's nice to have a private lounge to enjoy during the business of travel! Any interaction with a Delta employee has been pleasant including changing flights on several occasions! Thanks, Delta, for consistently providing excellent air transportation over the decades!

Photos
Delta Airlines - Delta Rep!

Delta Rep!

Delta Airlines
Delta Airlines

See all

Hainan Airlines - Checked in 3 hours early.. No line at all.

Hainan Airlines

2.8(19 reviews)
0.4 miNorth San Jose

I spend about a third of my time in China now and I use Hainan Airlines frequently for flights…read moreinside China. They are one of my favorite airlines by far. I was so happy when they announced the SJC to PEK route last year. Since then I have flown San Jose to Beijing three times with them. It is so so so nice to have a car pick me up at my home in Willow Glen and be at the airport in 10 minutes or less. SJC customs clearance is also much faster than SFO. For the uninitiated, Hainan Airlines is very very Chinese. The flight crew speak pretty good English but you need to work with them and repeat some things occasionally. Don't let this be an issue for you, they are so courteous and the service really shines, just let the language barrier slide. For long haul flights the Asian carriers are way better than the US carriers in the area of service. United and Delta tend to have cranky attendants who get totally mean later in the flight. The airlines like Hainan, Singapore and Cathay are consistently pleasant. I especially love how Hainan Airlines attendants treat elderly travelers, there is a genuine respect for elders which is a beautiful cultural thing. The food is just ok. You will generally be happier with the Chinese selections going from PEK to SJC. Going from SJC to PEK you may like the Western options better-- although the menus are the same both directions the foodservice people in the US don't do a good job on the Chinese food. Again, not really a big deal, who flys to dine? Just bring some snacks. I brought sushi on from Sushi Boat last time and ate it for my first meal. The inflight entertainment is good. The plane seating is on the roomy side. If you fly mid-week you may find open seats or even an open row to stretch out, I love that. The only other negative is the arrival and departure at Beijing. They don't have a jetway contract at PEK, so they put you way out on the tarmac where you have to use a metal stairway to deplane, then they bus you to the terminal to/from the plane. This adds time to arrival and departure and may require you to unpack your heavy coat to wear on the tarmac in winter. Also on arrival the baggage takes a painful amount of time to come in-- the plane is really far from the terminal so the baggage truck takes a long long time to unload and it's too small to handle all the baggage in one load. The first half of the bags don't arrive for 30 minutes. The second half is around an hour later. Big bummer. Overall the great service, cheap fares and convenience of a San Jose to Beijing direct route greatly outweigh the small issues for me. Hainan Airlines is a great carrier who mostly gets it right! If they could get a jetway contract at PEK to facilitate better arrivals and departures I would give them 5 stars.

I wanted to cancel my trip but there is no customer service…read more 1. I contacted 95339 but only received automated recordings. In addition, they don't have any information under choice 3 "cancellation policy". There is no # to reach customer service. If I choose 9 "submitting feedback", the wait time is endless. 2. No one is responding to live support on the webpage. 3. I contacted mysserivce@hnair.com and someone has finally replied. The email told me I have to call "Hotline: (86+898) 95339" to cancel trip. I called this number. Someone picked it up and told me this is not HN airline, "why so many people call this number for hainan airline?".

Photos
Hainan Airlines

See all

LL Travel - New location!

LL Travel

4.1(36 reviews)
4.7 mi

Thinking of a trip to China? Well, we're planning a trip in 2026. Only after making an online…read morebooking deposit for a trip did I realize that the difficult part is securing a China visa. Further learned that for persons born in China "territories." ie, Hong Kong and Taiwan, the visa application process is much more complicated. Googling China Visa applications resulted in a lot of information. Too much information, in fact, that caused me to think that the process may be futile. Indeed, a HK-born friend who underwent the process decided to cancel her China trip because of these complications and hassles. I was confused and dismayed. Wife suggested I contact our decade-long travel agent, Eva Ho of LL Travel in Milpitas. I didn't realize they provide this service. Since her office is nearby, I decided to do it the old-fashion way and meet with her in person, without going through all the back & forth of texts and emails. So glad I did. Explained to her my situation and she guided me to locate documents that she would need to optimally prepare our Applications. Eva made copies in her office, took a photo of me (I submitted my wife's via email, following her guidance for photo-taking), started filling out our online applications, and took possession of our USA Passports. That was a Tuesday afternoon. A week later, on a Friday, I had our Passports back in hand, containing 10-year China Visas, when I picked them up at her Milpitas office. Took 7 business days. In fact, the visas, as stamped, were issued in exactly one week. The beauty of this smooth & quick process: -- White-glove treatment from start to finish -- All inclusive service: filling application, taking photos, copying, etc. -- L L Travel office is conveniently located in central Milpitas, across from Taiwan Culture Center -- Eliminated all the stress and worry of process -- Eliminated the need to make two trips into China San Francisco - Consulate (eats up more than half a day each) -- Eliminated the expense and risk of sending Passports through mail/Fedex (if through other non-local Visa Service provider) -- Leverage visa expertise of a person who has done the process countless times -- Visa application may be submitted before the 90 days of a China trip -- Eva & Julie speak English, Mandarin, Cantonese, and Vietnamese. They also handle Vietnam visas -- Fee for service + China Visa is a very reasonable $300 (Visa fee is $140 alone). Other online place/s charge as high as $632 + Fedex fees -- Lesson: sometimes it's best not to do it ourselves online. Pay for the guidance/service of an expert. If you're in Silicon Valley/SF Bay Area and need a China Visa, contact Eva Ho or business partner, Julie Lam, of LL Travel, to arrange an appointment. Eva@LLTravel.us Julie@LLTravel.us

My wife Jenny and I used LL Travel to get her Vietnam visa after getting married and updating her…read morelast name. Julie helped us and seemed friendly and professional. She handled the passport renewal, took her photo, and told us she'd notify us when everything was ready. I picked up the passport when told it was ready, but Julie wasn't there. Another staff member handed it to me after making a copy, and we trusted that everything was complete. Jenny didn't find out until she was at the airport for a red‑eye flight that the visa was never placed in her passport. She was nearly denied boarding and had to apply for an emergency visa on the spot. It was incredibly stressful and cost us extra money due to their error. When she called Julie afterward, LL Travel refused to reimburse her and claimed they tried to contact her. We were never notified ahead of time that the visa was missing or needed to be picked up separately. Mistakes happen--but refusing to take responsibility is unacceptable. This was careless handling of important travel documents, and their response showed a lack of accountability. I would not trust LL Travel again. Proceed with caution.

Photos
LL Travel - New location!

New location!

LL Travel - Office, across from Taiwan Culture Center

Office, across from Taiwan Culture Center

LL Travel - New location!

See all

New location!

United Airlines - Boeing 737

United Airlines

1.8(57 reviews)
0.3 miNorth San Jose

First Class or Never Again…read more We recently flew United from San Jose to Orlando with connections both ways--Chicago on the way out and Denver on the return--for a birthday trip that completely changed our expectations of flying. We decided to treat ourselves to first class, and honestly... we may have ruined coach forever. Every single leg of the trip was fantastic. The service from the flight attendants was attentive without being overbearing, the pilots delivered incredibly smooth flights, and everything just felt seamless. Our flights were impressively on time overall. The only hiccup was a short delay leaving Orlando, with about a 20-minute taxi on the tarmac--but that was out of the crew's control, and they more than made up for it once we were in the air. The food was consistently excellent--served hot and surprisingly delicious for airline meals. And the little touches? They made all the difference. From the warm towel service to the champagne at boarding, great drink options, and top-notch attention throughout the flight, it felt like a true experience rather than just transportation. We're still debating what my husband loved most--the champagne, the service, or just being pampered the entire way. Either way, this birthday trip set the bar very high. Five stars all the way.

Flew out of SJC the other day and it was a lacklustre experience. Check-in was easy via the app and…read moremy flight was on-time as it was the first flight of the day. Boarding for the narrowbody started 50 minutes prior to take-off. Ground crew were nice although I couldn't quite understand why 75% of the plane were either pre-boards, Group 1 or Group 2. Interestingly enough, Group 3 on United is window, Group 4 middle, and Group 5 aisle. Group 6 is basic economy with personal item only. The ~10 year old 737 was in decent shape. The only IFE was Wifi that worked. Wifi was free for messaging or $8 for surfing. The seat cushsions were almost worn out and the snack options were limited and minimal. Our flight departed on-time and arrived before our scheduled arrival time.

Photos
United Airlines - Great Free Movies

Great Free Movies

United Airlines
United Airlines - Champagne upon boarding

See all

Champagne upon boarding

Alaska Airlines - airlines - Updated May 2026

Loading...
Loading...
Loading...