I've been a loyal Delta flyer for a long time, but the service we received at SJC this past Sunday night was on another level. We had just checked our bags and were heading toward security when my daughter--who literally just turned 18--realized she had left her driver's license inside her checked suitcase. In a total panic, we rushed back to the counter and saw her bag already moving down the belt, disappearing behind the rubber curtains. We flagged down a Delta agent named Lydia, and she was a total superstar. Without a second of hesitation, she sprinted to the emergency stop and halted the conveyor. The bag was already through the curtains, so she actually had to reach into the "void" of the baggage highway to physically haul the suitcase back out so my daughter could get her ID. If she hadn't moved that fast, our entire trip would have been derailed. What was most impressive was her attitude. Even though we were stressed and rushing, Lydia remained incredibly positive, calm, and reassuring throughout the whole ordeal. If you're flying out of San Jose, hope you get Lydia at the counter. She turned a potential travel disaster into a minor hiccup with a smile. Delta, give this woman a raise! read more

Delta Airlines - Delta Rep! - Airlines Near Me - San Jose, California

Delta is the primary airline I have used my entire life! Nearly all my Delta flights departed out of Huntsville Alabama's airport and nearly each and maybe every one, stops at Delta's headquarters in Atlanta, Hartsfield-Jackson Atlanta International Airport. This layover often seems counterintuitive when flying to Los Angeles, Hawaii, or other western United States destination. It becomes a tolerable nuisance after a while. Delta's SkyMiles program is good, too. I've never accumulated many SkyMiles to be able to comment on that program. I do like the Delta app., too, app flight check-ins are a breeze! I've enjoyed Delta Sky Club airport lounges as guests of members and these experiences have always been pleasant! It's nice to have a private lounge to enjoy during the business of travel! Any interaction with a Delta employee has been pleasant including changing flights on several occasions! Thanks, Delta, for consistently providing excellent air transportation over the decades! read more

I am usually a United person only for convenience given SFO schedules. I wish Delta has more flights out of SJC and SFO. Pretty consistently good service and experience overall. read more

Delta Airlines - Airlines Near Me - San Jose, California

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First time flying Delta Airlines. I wish they had more direct flights out of San Jose (SJC), but I found out there are more options and direct flights out of San Francisco (SFO). Anyway, I enjoyed my flight from SJC to Hartsfield-Jackson Atlanta International Airport (ATL) with almost a 3 hr layover. Then, onward from ATL to Dulles International Airport (IAD). Both arrived a bit earlier than planned, which is a plus! The flight attendants were courteous and polite. They offered snacks & drinks twice during my flight to ATL and once during my flight to IAD. The plane offered free wi-fi. Complimentary headsets to watch and listen to free movies or music during the flight. Check-in luggage is $35. Carry-on + 1 personal item is FREE. read more

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I lost my wallet on the plane from slc to sjc on a delta flight and I went back to the San Jose delta counter and they had it! Amazing I will never say anything bad about delta ever. Amazing staff and so honest. read more

There's no denying that Delta is flush with passengers and revenue giving them permission to greatly increase award levels for "free" trips and to curtail "free" access to their airport lounges to platinum card holders. Long ago, I gave up on chasing miles as the airlines constantly moved the goalposts on upgrades and redemption levels for travel. I'll take cash rewards thank you very much, hunt for "reasonable" fares as I find them. Basically, unless you are spending 200 grand a year on travel or fly 300,000+ miles, you don't count so why bother playing the game. read more

I took a round trip flight to Los Angeles and it wasn't pleasant. I have disabilities and as I was leaving the plane I asked the flight attendant to help me with taking my bag off the plane because I was struggling. He refused and actually asked the first officer to come help. There were twelve passengers on the flight and everyone else had de-planed, so it's not like he was busy with other passengers. The experience left a bad taste in my mouth, and when I fly again I'll probably choose a different airline. read more

The delta staff handling luggage was very rude and sort of discriminative. He accused things for no reason, and handled flight change and logistics poorly without apologizing for his mistakes. read more

Delta is one of the two airlines I've flown the most. United is the other. The main reason I've flown Delta so much is because the airport I fly into and out of the most is Hartsfield-Jackson Atlanta International Airport (ATL), Delta's primary hub. Over the past 22+ years, I've come to appreciate Delta more and more, and I've generally found the airline to be reliable and provide good customer service. Our Delta flight out of San Jose (SJC) to Salt Lake City (SLC) was no exception. DL 2235 departed on time (6:00am) and arrived on time (8:55am). Flight duration: 1 hour 55 minutes. We flew coach on an Airbus A220-100 and it was a smooth, comfortable flight. The cabin was relatively clean and looked up-to-date. The seat-back screens had more than enough entertainment with movies, TV shows, live TV (network, cable news, sports), podcasts, games, live flight info, and more. Snack and beverage service was fine and the flight attendants were polite and friendly. One tip I have for Delta SkyMiles members is to activate Delta SkyMiles under the Travel Rewards section of your Lyft app. You earn 2 miles per $1 on airport rides and 1 mile per $1 on all other rides in the US. I already used Lyft anyway so this was a nice "free" bonus. Delta and Lyft have been partnered up since 2017. read more

My bags were Thrown around making an expensive snowglobe brake and Glass went all over the bag with water Ruining Many iteams

Woke up at 3am for a 645am flight to Atlanta, the first leg of an international flight. Would arrive at Zurich at 8am local time, the next day, or 11pm San Jose time. 20 hours at airports or on flights in one day! Made sure both of our carry on luggage would fit the 22" x 14" x9" maximum dimensions, as carriers in Europe are notorious for fitting luggage in maximum carry on dimensioned bins or metal cages at gates. Went through all the pre TSA fanfare with no problems, and got to the gate 2 hours before boarding. Gate announcement that this is a full flight. People willing to check in their carry on bags may do so free of charge, and will be moved up in boarding status from main cabin 2 or 3 to main cabin 1. We have seats 23A and 23C, purchasing our tickets five months in advance, and paying a huge surcharge for refundable tickets. Unlike other airlines, on Delta, the price you pay for your tickets has nothing to do with your boarding class, and more to do with how many miles on your Delta sky account. Three seating classes: 26 first class seats, 21 comfort plus seats and 139 economy seats. Economy is listed as rows 20-37, so we are in the very front area of economy. Onflight refreshments can be picked up at the gate in the form of individual bags of popcorn, rice krispies, petzels, peanuts and other dry snacks. And it's first come first served, with no limits. Of course halfway through boarding, all the refreshments are gone. No breakfast nor lunch offered in flight to the 139 economy passengers on this 5 hour flight. I guess they wanted to minimize the number of economy passengers using the restrooms! Delta is the only airline that doesn't board by seating position. Normally you board by first class first, business class second, and then by seating position starting from the back of the plane, so as to minimize interference from people in the front hauling up their luggage to the overhead bins. They announce boarding by class. First passengers requiring extra time (wheelchair), then military active, then Delta 1 members, then First Class, then Diamond Members, then passengers with small children, then Comfort Plus Members, then Skyboard Members, then main cabin 1, then main cabin 2, then main cabin 3, then economy. A majority of the passengers are main cabin 2. They have a category for every class, seemingly even the local mah jong club! By the time the middle of main cabin 2 is called, with the bulk of the passengers, the remaining passengers with carry on luggage must check in their luggage at the gate due to insufficient remaining overhead luggage capacity. When we are called, in main cabin 3, there's only a handful of the 186 passengers to be boarded. Our luggage is checked through to Zurich, Switzerland. Wife frantically has to search the luggage to get valuables out. If we had known this, we would each pack half of our clothes in each luggage, in case one was lost or delayed. We board the Delta 737-900er, which differs from the Alaska Airlines 737-900 in having the range extended from 2750 miles to 3250 miles. There is a tradeoff, as the increased fuel capacity requires that the passenger compartment be raised about 6", cutting into overhead compartment capacity. The Alaska Airlines 737-900 has 18" tall overhead compartments, and can fit luggage standing up, whereas the Delta 737-900er has the usual 12" tall compartments, where luggage has to be stored slab style, like in the 737-800 and ancient 737-700s. About 50% less overhead luggage capacity than an Alaska Airlines 737-900. We pass by filled overhead luggage compartments, more often than not, with oversized luggage, such as 30" x13" x 13" duffle bags, which have to be packed sideways, and take up twice as much room as the regular 14" wide suitcases, which are fitted in slab style in the 24" deep compartments. No enforcement of maximum luggage dimensions of 22" x 14" x 9". We get to our seats, and find that our overhead bins are empty! read more

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Flying and in person service is fine to good to great. What is NOT good at any level is trying to get to a live person. I lost my hearing aids on a flight. I just needed to report them and see if they were turned in. I finally found and filled out the hidden online form. The AI they have in place responded as how you would expect. My question was how long do they keep the case open and do I get a final AI generated email so I could try to get some reimbursement from insurance. This should have been a 5 minutes issue. All I needed was a live person, NOT texting and being transferred 1000 times. CEO get a clue customer service matters. read more

Delta was my go to choice for domestic travel, my favorite airline. The last 6 months have changed that... They have canceled multiple flights I was on, delayed a flight I am on today by 6 hours, and more. What makes it worse is that when problems do occur, it is impossible to get thru to an actual human and when I send them texts or emails, I get a standard response - no personalization, no apology, no acknowledgement and no real attempt to correct the situation. They obviously feel they don't need to, that their position in the industry is secure; keep this up and you will lose all goodwill and with that, most of your market share. Absolutely pathetic. read more

Delta cargo at san jose doesn't have a scanner so they break open my live tropical fish box in the name of screening and destroy the heat pack packaging and kill our pet fish when we ship with them. The manager at this cargo facility is so rude and has no interest in building business but tries to puch away business. Totally run down by the manager. Delibrately run down faiclity by the management at san jose cargo facility. They even left a knife inside my tropical fish box killing our fish. read more

Delta Airlines - Airlines Near Me - San Jose, California

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Canceled the first flight on the way to the airport. Then double booked the second and third...

My favorite airline to fly usually when I have a choice. They are pretty good with coverage as far as getting direct flights to most of the major markets. This flight was from San Jose to New York so it was a pretty far flight. I don't recall the exact model but decent sized plane with always makes a difference especially if the flights are full. Each seat also has it's own entertainment system which is great. Tons of movies and TV shows to choose from. There's also music and a usb port for charging your devices. The one thing I like about Delta pilots is they consistently communicate well with the passengers. Delays, turbulence or even just to welcome you to the flight, they always say something, which I think is great. Information is better than guessing. read more

On October 17th 2021, I was returning home to Seattle from San Jose on Delta flight DL3768 at 7:30pm. After we boarded the plane and sat in the cabin for a few minutes, the pilot informed us of a 15-20 minute take-off delay. Not a big deal. There was a thunderstorm in Tacoma, and SEATAC had slowed the number of landings they would accept. This seemed fine to me and completely reasonable. About 20 minutes later, the pilot let us know the wait was now 45 minutes. Real nice, but also not Delta's fault. Around 8:30, she came back on the intercom one last time to tell us the delay was now two hours. It was then she announced we were going to unload the plane and they would let us mill about the airport until it was time to leave. A handful of us had a sorely needed margarita at the Mexican bar that was right next to our gate, but the kitchen was closed. Having had no dinner, I wandered farther down the terminal in search of protein. This was around 9:05. After a small and mediocre sandwich, I came back to the gate to find it completely empty - no passengers, no staff, and even the monitors were dark. It was around 9:30 now, and I'd only been out of earshot for about 25 minutes before returning to this Twilight Zone episode. I couldn't find my flight on any of the arrival or departure screens, and there were no Delta employees in sight. In fact, the entire airport seemed suddenly abandoned. At 10pm, I finally found someone who worked at Delta who was manning a gate where a flight had just arrived. After a brief verbal exchange that sounded like a "Who's On First" routine about where I had come from and what I was asking about, she was finally able to pull up the information on my missing airplane. They took off without me. My flight had left a half an hour ago. There was no airport-wide announcement that the flight was boarding (and I was listening to a paranoid degree). They didn't call my name or look for missing passengers, and they left an entire hour before they said they were going to. This part WAS Delta's fault. More than that, it felt almost personal. I know how long it takes to board a plane, and the answer is not 25 minutes. I'm trying to imagine the mad scramble it must have taken to get the plane fully boarded and off the ground while my back was turned, like an episode of Punk'd or Jackass. I must have just missed them when I returned to the gate. Just to twist the knife a little harder, they took my luggage - the roller bag they forced me to check because they overbooked the flight - to Seattle without me. I assumed the woman that was helping me would put me on the next flight out, and she did - for 7am. Say what now? How can there not be any flights for the next 9 hours? I wasn't offered any accommodations or reimbursements despite the fact that it was Delta's fault I was stranded. After doing the math, I realized I would only get four or five hours of sleep if I left the airport and came back, so I stayed there. After 11, the terminal became an absolute ghost town. Even the shops shut down. I stayed there all night with the fluorescent lights, the stupid saxophone music on loop, no humans, no food, no sleep, and no water (since I wasn't about the try the public fountain during a pandemic). When I finally arrived at Seattle-Tacoma, I almost left without my bag. The person who was helping me couldn't find it anywhere, despite the fact that it was a very distinct lime green. She checked and double-checked before finally opening a ticket and saying they would get back to me. I figured they had just completely lost it as the one final insult of this trip, and moped out of the office. Incidentally, I found it myself. I spotted the green hard-shell in the one and only one luggage cage she hadn't checked. Apparently no one is supposed to use that crate because the lock is broken. Lovely. This was quite possibly the worst travel experience of my life, but at least I got an entertaining story out of it. read more

worst airline experience ever. they do not support their staff and give zero communication to customers. My flight was delayed and I was stuck on the airplane for 2hrs without movement. They eventually cancelled the flight and couldn't rebook for over 24 hrs. They kept my luggage for 3hrs without any information on when they would come out of baggage claim. People were sitting there having no clue what to do. A man even yelled "delta sucks!" because of how frustrating the situation was. I left at about 2am because I lost hope in the bags coming. They ended up delivering my luggage 3 days after taking it. Just filing a delayed luggage claim took 4 representatives. Please I beg you, don't fly with Delta. read more

The captain just announced that our aircraft has a dead battery. This is for a plane that landed yesterday afternoon. Delay will be three hours, meaning I can't t get my connection to Philadelphia until later, so I won't get to my hotel until 1 am. My luggage is held hostage on a dead aircraft. They don't have a spare battery anywhere in the airport, so they need to get one from San Francisco. I am at the desk waiting to rebook a flight. It's been a half hour wait so far. I called the number that an attendant gave me, and the employee on the line slurred their words so badly, I couldn't understand what they were saying. I got to the front of the line after a half hour wait...and the one open clerk walked off. And another passenger cut in front of me. Nice. 15 people are in line in back of me. But my luggage is being held hostage. What can I do? What kills me is that THEY KNEW ABOUT THIS. The plane arrived yesterday afternoon, and they only discovered today that the battery is dead. I hate, Hate, HATE this airline. Delta Airlines belongs in the airline graveyard with Northworst, Pan Am and the other broken useless airlines read more

delayed flight from Las Vegas to Atlanta. Missed my connecting flight. Tried to rebook for a later flight but all filths to DCA were full. Opted to fly to a close by city(Richmond, VA) because I had to be at work 6am the next morning. got to Richmond and rented a car to get home. submitted my reimbursement to Delta and they denied my reimbursement. there is no reason I should have incurred an additional $200 in fees to get home. No reason for big companies like Delta to leave people to figure out how to get home to make it to work so people don't potentially get fired or written up for not being at work on time. it's sad the companies like this do this to hard working people. I will avoid Delta for future travel. read more

My "feedback" via email to Delta Airlines explains it all. NO WAY to get a hold of anyone unless I hold for 1/2 a work day (they SAY they care - NOPE!): Delta Airlines sent me a flight change from my original itinerary. the First flight on July 13 is unacceptable (way too late!), as we are flying down there for an early event the next day. So I went onto the website to modify my flight. I found an acceptable flight... It was very easy to change on the website - BUT THEN - I got a message after going through the whole exercise that "oops, something went wrong..." and I would have to call Delta. Upon calling Delta the wait time is 4 hours ..... REALLY? Now I have no way to reschedule because no one in their right mind is going to be on hold for FOUR HOURS!!!! GEEZ! Solution: Set up a call back schedule for your clients! PLEASE! I need to change the flight - so easy to do it on-line - so frustrating to go through the WHOLE change process only to be told oops, something went wrong. please call us and sit on your phone for 4 hours! I asked them to call me back in the email and told them I would not put THEM on hold at all /: I sent this feedback in - response time is 14 days minimum! Really! No recourse. NEVER AGAIN! If Delta can't follow through to our satisfaction, we are glad we bought travel insurance to refund our money. read more

Never will I ever use Delta for flights again! I used Delta ECredits ($1100 worth) to book a flight that we cancelled within 24 hours of booking. However, my ECredits have never added back to my account. I have been asking why and was told they were "suspended"!..... Today, I finally spent 1 1/2 hours with two different representatives explaining (allowed "on text message only") the situation (over and over again) and the last one (a supervisor went ahead and transferred me again to another rep. I gave up! Their representatives are all located overseas and don't even understand their system. read more

I sent a Egift card to a friend as a XMAS GIFT...she received the DELTA GIFT CARD but informed me she CAN"T FLY ANYMORE and to RETURN IT and get my money back...I;ve spent the last month working with Delta to no AVAIL...C'MAN....why sooo many hopes...do the right thing...oh, and btw, will never fly DELTA...I'm sure I've just burnt tha t bridge...but HONESTLY Hugs and Kisses Frank read more

Had thousands worth of equipment stolen from my luggage in San Jose after my bag was checked. Customer service was atrocious handling the incident. Canceled my Delta card after having it for close to ten years. read more

I do not know how this airline received good ratings. It is one of the worse I have ever flown. We had a three hour delay in Lisbon and after waiting 2 hours by the gate Delta finally told us that we needed to take a bus to the other side of the airport to get the plane. This after cancelling at the last minute our 10 o'clock flight. We finally left Lisbon at 2 pm! I missed my connecting flight at JFK and am stuck waiting at the airport for 4 hours after I rescheduled my light in Lisbon, which was confirmed, and then Delta unilaterally decided to put me on a later flight. I am worried that they might cancel this flight-- "due to mechanical error" - which they have been doing a great deal of lately. [I had my red eye cancelled a few months ago due to "mechanical error"] I am travelling with my son and went to the Delta lounge. I am traveling Delta One and after all of the inconveniences today they wanted to charge me $39 for my son to enter. This is the worse airline - I do not recommend it. They book you at their convenience with no regard for your schedule to have full flights to increase their profits - or make up for their losses during the pandemic. Delta sucks! read more

Had flight canceled two days in a row stuck in airport we were told to get a hotel room would get reimbursed two months later still waiting the department that handles this is completely unreachable by a human delta will leave you stranded you cannot count on them you cannot rely on them if your travel plans are important pick another airline delta has become the worst read more

It's ridiculous how flight from lax to sj is freezing, the bathroom in the back of the plane doesn't "work" and the toilet in the front of the airplane smells worse than a typical men's bathroom! On top of that the plane is maybe 1/3 full, yet they couldn't assign me a row of my own, they put me in a seat next to someone when there are rows in front of me, behind me, and around me are empty??? Serious Delta, I truly hope that you go out of business with your nickel and dime tactics but they'll turn the ac on full blast! I rather pay a little more for Hawaiian Airlines and not have such crappy service. I had to open the shades to get some warmth! This airline is a joke! read more

LHR via Seattle. Amazing! Recommend you fly the airline, not a single delay (except my Flight to Salt Lake recommend not flying there with Delta) otherwise everything was good. Recommend you take Comfort+ because you will get extra legroom and better seats. The food was really good and the landings were smooth. DO NOT FLY ECONOMY IT SUCKS. First class or Comfort+ read more

We are VERY DISAPPOINTED with Delta's price gouging during the CoronaVirus mandates. Our Son had to come home from College due to the closing of the campus. Delta charged my son $150 for his 3rd bag!!! The President of the United States asked EVERYONE NOT TO PRICE GOUGE FOR VIRUS RELATED EMERGENCIES! I would have given them a big fat 0 stars if I could have. SHAME ON DELTA FOR TAKING ADVANTAGE OF COLLEGE STUDENTS TRYING TO GET HOME WITH ALL OF THEIR BELONGINGS!! He was traveling on a full fare ticket so they got their money. Where is their pledge! Oh that's right-it's All garbage when they need to make a buck. DISGUSTING! read more

Flight was on time and on point surprisingly for a quick trip to Seattle. It's also in the newer terminal near Southwest which is great. Staff could be a little bit friendlier, but since it was a short flight and a small plane, it is what it is. read more

Today, flying Delta from San Jose cost me about as much in time as driving from LA to SJC. 2 mechanical, switching aircraft at LAX and a delay in SJC due to a mechanical in LAX. Unfortunately, this is all in all one of the better carriers. Over time, I have dumped United and US Air. SWA and Virgin have the best refund policies, but really are set up for business travel. I fly Delta out of necessity v love of the airline. read more

I took 4 Delta flights in two days and they were all great. The new Airbus is cool! Flight crews were great with the perfect mix of friendliness, a little fun while maintaining professionalism and doing their jobs well! As a nephew of a Captain on another airline, I was told to fly with them, but Delta's schedule was more convenient. I had an exhausting stressful few days and Delta made it as easy as they possibly could for me! They even let me change seats when another passenger's bad oder was bothering me. Prices were fine. I was unsuccessful in finding a big Covid-19 discount, but didn't go broke. I flew in & out of Detroit for essential business in Flint, MI. I tried to fly out of Flint on American Airlines, but the ticket agent wouldn't print my boarding pass at 2:35 because the deadline was 2:25. I'm not kidding, the exact minute. So I sped to Detroit, and the Delta ticket agent told me I again missed the check in cutoff time (this time legitimately by a few minutes) but she made a phone call, got approval, let me run to the gate, and got me on the plane! read more

Customer service is completely worthless. On the delta app I have 4500 miles pending toward silver medallion status and it never credits me, it stays in pending status forever. When I use chat or text for customer service they say call the 800 number. When I call the 800 number they put me on hold for over an hour and never pick up. They have no customer service. read more

I was unable to select a seat online. They weren't occupied but they were not available. Try to talk to someone on the phone...4 hr 21 min wait! Finally tried contacting via text message. It took 12 1/2 hours to get someone. I had to stay connected to keep saying I still wanted to talk to someone. Finally when I got someone I was told I would have to get a seat at the gate! I had a reservation. Terrible customer service. I don't recommend flying Delta. I'm going to have a 6 hour flight and no telling what kind of seat I will get! read more

First time flying Delta in a family 5 day trip to Toronto, connecting in Atlanta, All started with a delay flight because airplane maintenance in Minneapolis, that's delayed flight 1:30 minutes and cause connecting flight to Be missed, we were given another flight but it has ruin our trip by a day, we ask for vouchers and stupid guy ( forgot name) told us they were not given voucher they have snacks available, really? Who will make up for our lost??? Definitely first and last with Delta sht, it ruin my trip. read more

If you have a problem expect to be put on hold endlessly. Almost impossible to get through to them.

This review is based solely on my experience flying Delta on Flight 5761 from San Jose to LAX. The flight attendant servicing the main cabin (including comfort+) on flight 5761 is atrocious and needs to be fired immediately!! Long story short: She spilled water on me and could not be bothered to say anything other than, "oh." She didn't apologize or offer me any napkins to dry myself with - I had to ask for them myself and even then, she did so without any remorse. Her behavior was so outrageous that even the lady sitting next to me was in shock and told me I should complain to management. And to think, I paid extra for comfort+...and this is how I was treated?! So I guess the "comfort" in comfort+ means I get a pair of wet jeans for the duration of the flight! But I guess I shouldn't complain; after all, I'm lucky that they did not beat me and drag me off the plane, right? Seriously, flying is pretty dangerous as a person of color these days, and it's sick to see airlines think they can get away with treating minorities as second class citizens. read more

I would give delta zero stars but I'm only giving 1 because it's required. In this pandemic they are not working very well to work with the new rules and regulations for flying places. My mother was unable to attend her flight because her COVID test didn't come in on time because they told her she could not take it on Friday because it was too far out. Due to having to take it on Saturday because of their word her results didn't come in on time forcing her to pay to reschedule her flight. Now because it's taking too long the days are too far out and she cannot use the test she was required to take the day they told her to take. Now her flight is going to have to get completely canceled and she doesn't get to visit my brother for the holidays. Very sloppy work from delta and not being very helpful to their customers who are trying their best to work around their protocols. read more

Horrible experience. We got squeezed into a bus to go to the airplane with no social distancing within 6 ft. They said there is no available gate. If there's no available gate, then, don't have a flight! Furthermore, their terminal in San Jose airport is in terminal A, which is mixed with international flights and so is busier and further from day parking. Will not fly domestic with them again. read more

I did the mistake of flying with delta Airlines again. I figured I'd try to give him another chance but yet again got another fail. They lost my bag and the lady Mel working at the baggage service office was very rude and was unable to answer any of my questions. I wish this Airlines would step up their game and hire employees that actually knew what they were doing. By the looks of other reviews it seems like other people are having the same issue. read more