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    Delta Airlines

    1.7 (170 reviews)

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    Lloyd C.

    First time flying Delta Airlines. I wish they had more direct flights out of San Jose (SJC), but I found out there are more options and direct flights out of San Francisco (SFO). Anyway, I enjoyed my flight from SJC to Hartsfield-Jackson Atlanta International Airport (ATL) with almost a 3 hr layover. Then, onward from ATL to Dulles International Airport (IAD). Both arrived a bit earlier than planned, which is a plus! The flight attendants were courteous and polite. They offered snacks & drinks twice during my flight to ATL and once during my flight to IAD. The plane offered free wi-fi. Complimentary headsets to watch and listen to free movies or music during the flight. Check-in luggage is $35. Carry-on + 1 personal item is FREE.

    we are in row 23, where economy section stretches from rows 20 through 37
    Robert C.

    Woke up at 3am for a 645am flight to Atlanta, the first leg of an international flight. Would arrive at Zurich at 8am local time, the next day, or 11pm San Jose time. 20 hours at airports or on flights in one day! Made sure both of our carry on luggage would fit the 22" x 14" x9" maximum dimensions, as carriers in Europe are notorious for fitting luggage in maximum carry on dimensioned bins or metal cages at gates. Went through all the pre TSA fanfare with no problems, and got to the gate 2 hours before boarding. Gate announcement that this is a full flight. People willing to check in their carry on bags may do so free of charge, and will be moved up in boarding status from main cabin 2 or 3 to main cabin 1. We have seats 23A and 23C, purchasing our tickets five months in advance, and paying a huge surcharge for refundable tickets. Unlike other airlines, on Delta, the price you pay for your tickets has nothing to do with your boarding class, and more to do with how many miles on your Delta sky account. Three seating classes: 26 first class seats, 21 comfort plus seats and 139 economy seats. Economy is listed as rows 20-37, so we are in the very front area of economy. Onflight refreshments can be picked up at the gate in the form of individual bags of popcorn, rice krispies, petzels, peanuts and other dry snacks. And it's first come first served, with no limits. Of course halfway through boarding, all the refreshments are gone. No breakfast nor lunch offered in flight to the 139 economy passengers on this 5 hour flight. I guess they wanted to minimize the number of economy passengers using the restrooms! Delta is the only airline that doesn't board by seating position. Normally you board by first class first, business class second, and then by seating position starting from the back of the plane, so as to minimize interference from people in the front hauling up their luggage to the overhead bins. They announce boarding by class. First passengers requiring extra time (wheelchair), then military active, then Delta 1 members, then First Class, then Diamond Members, then passengers with small children, then Comfort Plus Members, then Skyboard Members, then main cabin 1, then main cabin 2, then main cabin 3, then economy. A majority of the passengers are main cabin 2. They have a category for every class, seemingly even the local mah jong club! By the time the middle of main cabin 2 is called, with the bulk of the passengers, the remaining passengers with carry on luggage must check in their luggage at the gate due to insufficient remaining overhead luggage capacity. When we are called, in main cabin 3, there's only a handful of the 186 passengers to be boarded. Our luggage is checked through to Zurich, Switzerland. Wife frantically has to search the luggage to get valuables out. If we had known this, we would each pack half of our clothes in each luggage, in case one was lost or delayed. We board the Delta 737-900er, which differs from the Alaska Airlines 737-900 in having the range extended from 2750 miles to 3250 miles. There is a tradeoff, as the increased fuel capacity requires that the passenger compartment be raised about 6", cutting into overhead compartment capacity. The Alaska Airlines 737-900 has 18" tall overhead compartments, and can fit luggage standing up, whereas the Delta 737-900er has the usual 12" tall compartments, where luggage has to be stored slab style, like in the 737-800 and ancient 737-700s. About 50% less overhead luggage capacity than an Alaska Airlines 737-900. We pass by filled overhead luggage compartments, more often than not, with oversized luggage, such as 30" x13" x 13" duffle bags, which have to be packed sideways, and take up twice as much room as the regular 14" wide suitcases, which are fitted in slab style in the 24" deep compartments. No enforcement of maximum luggage dimensions of 22" x 14" x 9". We get to our seats, and find that our overhead bins are empty!

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    My bags were Thrown around making an expensive snowglobe brake and Glass went all over the bag with water Ruining Many iteams

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    Canceled the first flight on the way to the airport. Then double booked the second and third...

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    If you have a problem expect to be put on hold endlessly. Almost impossible to get through to them.

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    Page 1 of 5

    Ask the Community - Delta Airlines

    Review Highlights - Delta Airlines

    Flew from Shanghai to Seattle and had the most positive experience yet on that leg of a journey I've flown a few times.

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    Southwest Airlines - NJ hard at work

    Southwest Airlines

    2.6(820 reviews)
    0.6 miNorth San Jose

    After our plane landed in San Jose, my wife left her backpack in the bathroom inside the secure…read morearea at San Jose Airport. We could not go back in to get the bag, because we didn't have a ticket for an outgoing flight, so we were stuck. Raquel F., the Southwest Customer Service Agent, personally went upstairs to find my wife's bag in the bathroom and carry the 18-pound backpack out to us. Amazing service! Thanks Raquel.

    A Detour to Vegas... But Still a Smooth Southwest Experience…read more This past week I traveled round-trip on Southwest from San Jose to Denver for a conference. While I'm still not completely sure how I feel about Southwest's new pre-selected seating system, I'm not opposed to it either. I chose seats that didn't require an extra fee and ended up with aisle seats on all of my flights--a direct flight from San Jose to Denver and a return trip connecting through Phoenix--which worked out perfectly. Upon check-in for each flight, I ended up in boarding group 8. At first, I was a bit annoyed by that. But once I thought about it, since seating is now assigned, boarding later actually turned out to be a nice opportunity to relax a little longer at the gate while everyone else rushed to line up and stand around inside the plane waiting for others to settle into their seats. That said, I still wish one airline would try boarding from the back of the plane first and then move forward row by row. It just seems like it would make far more sense and eliminate a lot of the aisle congestion. One thing I really appreciated was how smooth the airport experience was. On both ends of the trip it took me less than five minutes to get through security and to my gate. Thankfully, neither city seemed to be affected by the TSA delays that other airports have been experiencing lately. In general, Southwest employees continue to impress me. They've always been professional, friendly, and very good at managing the flow of travelers with patience and grace. I honestly can't recall ever having a negative interaction with their staff. The only hiccup on this trip came on my return. Somehow one of my checked bags decided to take a detour to Las Vegas instead of San Jose. Given that I had just lost my best friend's mother to cancer the day before and was coming off a long five-day conference with 12-hour days, I wasn't exactly thrilled with the situation. However, the baggage claim agent in San Jose handled it immediately. She apologized, reassured me that the bag would likely arrive within the hour, and explained that I'd receive a text when it landed with the option to either have it delivered to my home or pick it up for a $150 voucher. Since I didn't want to wait around for delivery, I chose to pick it up myself. Technically the voucher turned into about $145 after airport parking--and probably even less if you factor in California gas prices--but I still appreciated the gesture. The good news is Southwest followed through quickly. My bag arrived in San Jose just as they predicted. I had worried it might get pushed to later that evening, so I was relieved to get it back sooner rather than later--even if it meant battling commute traffic. One final highlight: my Phoenix to San Jose flight was on a brand new aircraft that was spotless and very comfortable. A minor luggage detour aside, Southwest continues to be my preferred airline. Friendly staff, efficient airports, clean planes, and generally smooth travel keep me coming back.

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    Southwest Airlines - Southwest Passenger Boarding Lines

    Southwest Passenger Boarding Lines

    Southwest Airlines - A wheel smashed by Southwest Airlines!

    A wheel smashed by Southwest Airlines!

    Southwest Airlines - Amother angle of a non rolling wheel.

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    Amother angle of a non rolling wheel.

    Frontier Airlines - Gate 4

    Frontier Airlines

    1.4(124 reviews)
    0.9 miNorth San Jose

    **Need 24/7 quick assistance, *Call Airlines at* +1 (855) 657~32.29 *phone number. They can help…read morewith booking management customer support, flight changes, and flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    *Call main assistance (Toll Free) phone number is +1-888-531-0994 available anytime (day or night)…read more As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!!

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    Frontier Airlines

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    Alaska Airlines

    Alaska Airlines

    2.6(243 reviews)
    0.5 miNorth San Jose

    Overall uncomfortable. Upgrades to seats don't offer much more. Didn't appreciate the burlap poor…read morebarrier to keep the peasants away from the business classes. Lunches were good. I like the integration of the apps to the flights and with ordering food.

    I have flown Alaska Airlines more than a few times now and I was almost completely sold on how…read moregreat this airline is until this past Friday... I guess even in all good marriages there are some issues and thats exactly what this experience felt like. I had been very pleased with their service in the times I have flown them but a few days ago, I was slated fo fly from San Francisco back to San Diego and thats when things went awry. I got to the airport earlier than usual as I had to take an important call so I was there 3 hours prior to departure. Luckily, I came early because when I went to check in, there was an error. I then got in a long customer service line and thats when I learned my flight from SFO was being diverted to San Jose and thats where my departure would be. Once I get to the front of the line and have a customer service agent help me, I find out that San Jose airport is about an hour away! I asked if I could be on a later flight out of SFO or SJC and there were no available flights. So, my only option was to get to SJC as fast as I could and get on my diverted flight or risk being stranded. Alaska Airlines did give me a voucher to get to SJC but the entire time I was on edge if I would make it in time! Luckily everything worked out and when I got on my flight from SJC to SAN, the flight was half empty. SJC is also a pretty hassle free airport too. Id definitely prefer to fly in and out of this airport. I have never had this happen where a flight just randomly diverted, it was a bit annoying honestly. But, the reality is is that I am probably going to have to fly this airline again, no options really. Sigh...

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    Alaska Airlines
    Alaska Airlines
    Alaska Airlines - Aloha Alaska Airlines

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    Aloha Alaska Airlines

    Hainan Airlines - Checked in 3 hours early.. No line at all.

    Hainan Airlines

    2.9(20 reviews)
    0.9 miNorth San Jose

    **Call $ +1 (866) 231-40.32 ** (U.S) to reach main Hainan Airlines customer service representatives…read moreanytime, (day or night). This 24/7 toll-free number is commonly used by travelers for flight bookings, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other general travel-related support. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell agaiN.

    I wanted to cancel my trip but there is no customer service…read more 1. I contacted 95339 but only received automated recordings. In addition, they don't have any information under choice 3 "cancellation policy". There is no # to reach customer service. If I choose 9 "submitting feedback", the wait time is endless. 2. No one is responding to live support on the webpage. 3. I contacted mysserivce@hnair.com and someone has finally replied. The email told me I have to call "Hotline: (86+898) 95339" to cancel trip. I called this number. Someone picked it up and told me this is not HN airline, "why so many people call this number for hainan airline?".

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    Hainan Airlines

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    LL Travel - New location!

    LL Travel

    4.1(36 reviews)
    5.0 mi

    Thinking of a trip to China? Well, we're planning a trip in 2026. Only after making an online…read morebooking deposit for a trip did I realize that the difficult part is securing a China visa. Further learned that for persons born in China "territories." ie, Hong Kong and Taiwan, the visa application process is much more complicated. Googling China Visa applications resulted in a lot of information. Too much information, in fact, that caused me to think that the process may be futile. Indeed, a HK-born friend who underwent the process decided to cancel her China trip because of these complications and hassles. I was confused and dismayed. Wife suggested I contact our decade-long travel agent, Eva Ho of LL Travel in Milpitas. I didn't realize they provide this service. Since her office is nearby, I decided to do it the old-fashion way and meet with her in person, without going through all the back & forth of texts and emails. So glad I did. Explained to her my situation and she guided me to locate documents that she would need to optimally prepare our Applications. Eva made copies in her office, took a photo of me (I submitted my wife's via email, following her guidance for photo-taking), started filling out our online applications, and took possession of our USA Passports. That was a Tuesday afternoon. A week later, on a Friday, I had our Passports back in hand, containing 10-year China Visas, when I picked them up at her Milpitas office. Took 7 business days. In fact, the visas, as stamped, were issued in exactly one week. The beauty of this smooth & quick process: -- White-glove treatment from start to finish -- All inclusive service: filling application, taking photos, copying, etc. -- L L Travel office is conveniently located in central Milpitas, across from Taiwan Culture Center -- Eliminated all the stress and worry of process -- Eliminated the need to make two trips into China San Francisco - Consulate (eats up more than half a day each) -- Eliminated the expense and risk of sending Passports through mail/Fedex (if through other non-local Visa Service provider) -- Leverage visa expertise of a person who has done the process countless times -- Visa application may be submitted before the 90 days of a China trip -- Eva & Julie speak English, Mandarin, Cantonese, and Vietnamese. They also handle Vietnam visas -- Fee for service + China Visa is a very reasonable $300 (Visa fee is $140 alone). Other online place/s charge as high as $632 + Fedex fees -- Lesson: sometimes it's best not to do it ourselves online. Pay for the guidance/service of an expert. If you're in Silicon Valley/SF Bay Area and need a China Visa, contact Eva Ho or business partner, Julie Lam, of LL Travel, to arrange an appointment. Eva@LLTravel.us Julie@LLTravel.us

    My wife Jenny and I used LL Travel to get her Vietnam visa after getting married and updating her…read morelast name. Julie helped us and seemed friendly and professional. She handled the passport renewal, took her photo, and told us she'd notify us when everything was ready. I picked up the passport when told it was ready, but Julie wasn't there. Another staff member handed it to me after making a copy, and we trusted that everything was complete. Jenny didn't find out until she was at the airport for a red‑eye flight that the visa was never placed in her passport. She was nearly denied boarding and had to apply for an emergency visa on the spot. It was incredibly stressful and cost us extra money due to their error. When she called Julie afterward, LL Travel refused to reimburse her and claimed they tried to contact her. We were never notified ahead of time that the visa was missing or needed to be picked up separately. Mistakes happen--but refusing to take responsibility is unacceptable. This was careless handling of important travel documents, and their response showed a lack of accountability. I would not trust LL Travel again. Proceed with caution.

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    LL Travel - New location!

    New location!

    LL Travel - Office, across from Taiwan Culture Center

    Office, across from Taiwan Culture Center

    LL Travel - New location!

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    New location!

    United Airlines - Boeing 737

    United Airlines

    1.8(57 reviews)
    0.9 miNorth San Jose

    First Class or Never Again…read more We recently flew United from San Jose to Orlando with connections both ways--Chicago on the way out and Denver on the return--for a birthday trip that completely changed our expectations of flying. We decided to treat ourselves to first class, and honestly... we may have ruined coach forever. Every single leg of the trip was fantastic. The service from the flight attendants was attentive without being overbearing, the pilots delivered incredibly smooth flights, and everything just felt seamless. Our flights were impressively on time overall. The only hiccup was a short delay leaving Orlando, with about a 20-minute taxi on the tarmac--but that was out of the crew's control, and they more than made up for it once we were in the air. The food was consistently excellent--served hot and surprisingly delicious for airline meals. And the little touches? They made all the difference. From the warm towel service to the champagne at boarding, great drink options, and top-notch attention throughout the flight, it felt like a true experience rather than just transportation. We're still debating what my husband loved most--the champagne, the service, or just being pampered the entire way. Either way, this birthday trip set the bar very high. Five stars all the way.

    Flew out of SJC the other day and it was a lacklustre experience. Check-in was easy via the app and…read moremy flight was on-time as it was the first flight of the day. Boarding for the narrowbody started 50 minutes prior to take-off. Ground crew were nice although I couldn't quite understand why 75% of the plane were either pre-boards, Group 1 or Group 2. Interestingly enough, Group 3 on United is window, Group 4 middle, and Group 5 aisle. Group 6 is basic economy with personal item only. The ~10 year old 737 was in decent shape. The only IFE was Wifi that worked. Wifi was free for messaging or $8 for surfing. The seat cushsions were almost worn out and the snack options were limited and minimal. Our flight departed on-time and arrived before our scheduled arrival time.

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    United Airlines - Great Free Movies

    Great Free Movies

    United Airlines
    United Airlines - Champagne upon boarding

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    Champagne upon boarding

    Delta Airlines - airlines - Updated May 2026

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