Flying out from the San Jose airport to Dallas. Flight 3149. I thought I could board early because I was a card holder and the employee told me that I can't because first class only was boarding. That was fine. However, first class boarded and then they called 1-military. I went into the line and got told I have to wait until group 5.... Which would have been nice to know the first time I was sent away. So I simply said "oh I'm a Card holder so I thought I could board priority" she was rude. Another attendant came over and rudely asked what the problem was. I tried telling her and she said "yeah priority is group 5" because she was so rude I said "oh, so not really priority" and I walked away. As I'm walking away, she spouts all american airline rules in regard to credit cards line by line. It was so..... weird and odd. They clearly just have a power trip issue. You can inform people of the rules in a nice way. Rudest employee I've ever come across. read more

As I am EP on American Airlines, of course I give the crew at SJC a high review. The lady at check-in was very gracious. Even thanked me for my loyality and for being EP, which is one of the reasons I only fly AA. Additionally, claimed the Dukedom of AA at SJC! read more

American Airlines - Airlines Near Me - San Jose, California

I don't fly American too often. It was the best option for this trip and everything went smoothly. No delays...that's the most important thing. Flight staff were courteous. The food was decent. I like there was a lot of protein and healthy options like eggs, fruits and Chobani yogurt. read more

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I booked a flight to Puerto Vallarta 8 months ago for a late birthday gift / friend anniversary. Finally August 21st 2022 arrived . We packed , arranged pet and house sitters . Booked activities, booked transportation etc etc . Arrived at San Jose Airport b4 the rooster cackled to get seats and all that good stuff since I have a disability . Got boarding passes , Went through security, escorted to gate#9 , finally boarded . First seated, all seated then the horrific announcement. "The plane needs to be checked everyone hold tight until further notice "... Well I'm thinking better safe then sorry . So everyone is waiting . Eventually " we" fell asleep and were awaken by an announcement from the captain that everyone must leave the plane due to malfunctions of the plane and that we need to wait at the gate until further notice .. It was a drag but we had no choice . Everyone grab their bags from the overhead compartments and marched off the plane . Mind you many of us including myself had connecting flights so time was of the essence . As we waited it was about 20 mins later. American Airlines representative announced on the speaker that the flight had been canceled completely giving us an option to either refund or see if they could find alternative flights . An American Airlines info scheduling card was passed out to better assist for faster / direct service with hopes to get a new flight . In my case a International Flight was difficult to oblige . The option given to me was next day flight which I had no other choice but to accept . Mind you I loss one day of my 7day resort stay , driver pick up and drop off which was non refundable. So moving forward day #2 we arrived at San Jose Airport @ 3:30am in preparation for the 6:10am flight with American Airlines again . Now this time when the ticket reps started the shift at 4am we were 1st in line . They asked for our identification to look up our ticket info and immediately the American Airlines ticket representative said " unfortunately your flight has been canceled due to weather conditions at the layover site ( Dallas Texas ) . Unbelievable!!! What to do ??? Well I stood their quietly for a brief moment while the agent started tapping away on the keyboard in search of other flights . She said " I'm sorry but there's nothing flying out til tomorrow " TOMORROW!!! Now that's a 2 day loss of our resort stay , drivers to and from the airport and hotel which again is non refundable. The financial loss is adding up we're talking 700$ plus of a loss not adding the 29$ spent at Pete's Coffee San Jose airport . Our 7 day vacation is chiseling down like a ice center piece on a cruise ship. So we felt stuck in a hard place ... We figured the 3rd reservation has to follow through for heaven's sake . We were told to return at the same place and the same time ... Day #3 We arrived at San Jose Airport / American Airlines ... Guess what happened this time around ???? FLIGHT CANCELED!!!! Three Days in a Row our Flights were canceled!!!! Conclusion: I contacted aa.com as instructed to request a refund and list my complaints . Now our tickets were 800$ . The three days of cancellations we loss a round of figure of 1000$ . On the aa.com complaint/ refund request form your ask to explain the facts , the reasons supporting why and the amount your requesting to be refunded ... I submitted this request 2 days ago. Do you know ladies and gentlemen American Airlines refunded us travel credit for 125$. Am I wrong or is that ludicrous??? read more

American Airlines - American Airlines - Airlines Near Me - San Jose, California

Very BAD, it is nice of me to give one star, it's supposed to have NO STAR AT ALL, today I fly to Dallas from Sanjose airport Whoever go to the airplane last we DO NOT HAVE CARRY ON WITH US ????? We must forced to give all carry on to the fly attendant to keep in the luggage cabin AT THE LAST MINUTE ??? read more

American Airlines is my favorite since 1988. No telling how old I am but I've been an AAdvantage member for a very long time. I would rather fly American Airlines if they have better rates. My recent trip to SJC, I experienced 4 different aircraft services. The one from San Jose was the best. My only grumbling was the lighting in this afternoon flight to DFW. They didn't want anyone to open the blinds. So, I only saw a little bit of downtown San Jose at takeoff. The staff at the gate was pretty friendly. I paid extra to board early. Flight attendants were helpful. On the side note, I love the app. I get to choose my seats and it gave me alerts. This aircraft was equipped with virtual map on a screen in front of my seat. That's my entertainment during my 4 hour seating in a cramped seat. Who needs laptop or tablet? I would look for this flight next time. After my Bay Area trip in August, American Airlines restricted carry-on luggage to one piece and increased check-in luggage fee started in September 2018. That means, I would pack light on my next trip in the summertime. read more

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Our Christmas Day flying American Airlines flight out of San Jose was just made special by our boarding agent, Alice Chapman. American Airlines, employees like these keep me flying with you. Thank you, Alice Chapman. read more

American Airlines has been my go to airline for sometime now. Their flight is modern, clean, and well maintained. The gate agents are friendly and the inflight crews are friendly and professional. I am looking forward to when the route and flight schedule is fully restored after the COVID travel restrictions are lifted. I have flown them prior to COVID and during COVID. The crew does a great job of ensuring face covering mask rules are enforced. read more

American Airlines - Airlines Near Me - San Jose, California

Paid extra for a window seat, and someone decided to sit in my seat because they didn't want to sit in their aisles seat. Of course it's not really the fault of the flight attendants. Either do what southwest does and don't enforce assigned seats or even charge extra... I didn't want to be a jerk, and call this person out. But that's super inconsiderate. Just don't be inconsiderate, and take someone else's seat they paid extra for. read more

The worst experience in my life. When I wrote this message, it was 3am at DCA on 9/14 , I rest on the floor in d37, terminal 2. In San Jose, you guys cancelled 2046 at last minute, ruined my whole vacation plan. I already paid more than $200 for the hotel in Niagara fall for 9/13, I will not get one penny back. And I already paid a cruise ship in Niagara fall for today 9/14/23. And I am pretty sure I can't make it, and I will not get a penny back either. And you guys issued the fake meal voucher to me, not able to use it in SJC. The worst experience in my life. When I wrote this message, it was 3am at DCA on 9/14 , I rest on the floor in d37, terminal 2. In San Jose, you guys cancelled 2046 at last minute, ruined my whole vacation plan. I already paid more than $200 for the hotel in Niagara fall for 9/13, I will not get one penny back. And I already paid a cruise ship in Niagara fall for today 9/14/23. And I am pretty sure I can't make it, and I will not get a penny back either. And you guys issued the fake meal voucher to me, not able to use it in SJC. My 12 hour were wasted due to your mechanical issues of airplane. I felt dizzy and a guy tried to hit me in the terminal at the midnight, horrible, read more

AA is not what it used to be, even in First Class. Most recently, our flight was delayed out of Cancun because the flight crew hung by the hotel pool too long and was an hour late to the airport. We arrived at our connecting gate 6 minutes before departure but the gate agent refused to let us on board because they had closed the door. We were first class international passengers and watched as the plane sat there for another 10 minutes! They put us up in a 3 star flea bag motel and gave us coach seats the next day. Unbelievable! We are switching to UA or Delta. read more

One of the worst baggage service office manager Benjamin. Was rude and disrespectful. He or she tried to belittle me and make me feel wrong and uncomfortable. It was one of the worst interactions I've had at American Airlines. The last time i flew this airline was 2016 and had a horrible experience. I tried to give them another chance, and let me tell you that was the last one. read more

American Airlines - Airlines Near Me - San Jose, California

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Well I was traveling on a 2 day trip on American Airlines to the Midwest. We all boarded the plane and doors shut and jet bridge pushed back. Captain gets on and makes announcement that he is getting an alert and needs a engine mechanic to check the seals on the left engine. After the inspection by the mechanic and tests by the pilots our flight was scratched. :(. This was both bad and good news. Good news because our safety comes first. Bad news for the travelers heading home, vacation and wherever their final landing spot was at. The gate agents did a decent job rebooking people on other flights or shuttling them to SFO to take another flight sometime. I was able to get a full refund due to missing my meetings with the delays and cancellation. Just wanted to call out the AA staff did a good job for our safety and accommodating folks on new flights where they can. read more

American Airlines - Airlines Near Me - San Jose, California

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I am absolutely disgusted by American Airlines. Never again will I fly with them again. We flew from New York to London. We paid for seats because we wanted the extra leg room, when one of the air hosts told us to move and was being very rude to us when we asked why we are being moved. Later he gave the very seats we paid for to a white guy who wanted to sleep. I will never recommend this airline to anyone I'm absolutely disgusted with the service and treatment we received having paid for it. read more

Omg Ewww! Warning stay away from this airline! (Unless of course you're booking a flight for someone don't like / someone who has tortured you in the past, then I would recommend using American as they are sure to suffer once locked in their seat). I saved $100 bucks on my ticket using this airline and thought I was a badass deal finder... NOT! The new seats they installed are absolutely horrendous! Their "cost effective"redesigned cabin is so small and uncomfortable the only word I can use to describe them is in-humane.. I took a redeye across the country and 90% of the passengers couldn't fall asleep because there is no room to get comfortable / the chairs are hard and smaller / each row is too close to each other! I'm sure corporate did the math and makes way more money packing us in like sardines however I couldn't even rest my head on the tray table and was forced to smash my face into the back of the seat in front of me to try and rest my head. Unable to get a wink of sleep. A truly Horrid experience flying. I can usually pass out on a plane so I kept checking in on the other passengers to see it it was just me... Nope, at-least 90% of us were tossing and turning unable to get a wink of rest the entire overnight flight. I will do everything in my power never to fly American again. Strongly recommend spending the extra money to book a different airline that doesn't apply sardine canning tactics upon their passengers!! That is, Unless you want your neck cranked and central nervous system overloaded from the stress positions their new "redesigned sardine can seats"provide. read more

Predatory Practices by American! Beware of American's lure. Predatory and unfair. You think you are getting and paying for one thing and you get something else. We booked American over other airlines because they had the most convenient flight time for our travel. We paid a premium for this flight. They cancelled it and moved us to an ungodly and unfavorable time slot which we could have purchased at a lower price. We then booked a different flight on the next day which was not as favorable as the original booking, but better than the time they changed us to. Our car reservation went up by $300 when we had to change that! Then American changed our flight time again to an ungodly early morning flight, just like the first time. And both times they did that without notifying us. We became aware of both flight changes only inadvertently! American's predatory practice is to lure customers away from competition by offering favorable - but non-existent! - flight times, and charging a premium price, then changing the flight from under us, and offering no partial refund, not to mention that our change in car rental cost us an additional $300 to add injury to insult. We are through with American Airlines. read more

Wow! Flight was packed!! What was quite concerning to me was a statement made by an American Airlines Flight Attendant. She said (and I quote): "American Airlines doesn't care about social distancing." Very scary. United (as far as my experience goes) would never seat people right next to each other. Even with masks, it's a very risky position to take. If I get COVID as a result of being forced to sit next to a stranger, who by the way, takes their masks off during flight to eat, I will surely sue them and look for a class action. Shame on American Airlines!!! read more

Worst customer service at gate 9 around 6:30pm Nov 18th. All employees are standing and talking and one lady is announcing and this Tagalog speaking people are so rude and loud. They are from TSA and very mean ... read more

So disappointing specially now that when you book with Alaska you fly with AA. If I could give Zero stars I would. They absolutely don't care about their customers. We had one of the worst experiences and no one seams to care or wanted to spend time trying to help. read more

If I could give Zero stars I would. They don't care one bit about their customers. I'll never book with them again or recommend them

If you have a medical emergency and miss your flight, spending a few days in the hospital, expect to pay for new flights and wait at the airport for hours with layovers Only America Airlines will Not work with you! Fly any other airline. read more

Pick another Airline. American Airlines has declined terribly in recent years. I have flown with them dozens of times over the years. Never Again. Believe the one star reviews: Cramped seats, extra charges to sit with your companion, damaged bags, and totally inept customer service. I tried to resolve my issues with their customer service people to no avail. They just want your money. With AA you will pay premium prices for a low grade experience. Stay away from American Airlines. Don't say I didn't warn you as you type your own one star horror show experience with these snakes. read more

This is not the airline to fly during covid. Or possibly ever. During this pandemic The passengers are packed in like sardines with little caution taken for who is actually wearing a mask. It was very frightening to witness first hand. The individual on flight staff was nice and caring, so there's the star rating. On a flight aa1359 we landed at dfw around 130pm on the 19th of November . My iPhone 6 in a noticeable Egyptian wood case was still in my seat pouch once the cleaning crew entered. Instead of rushing the plane and missing my connecting flight I filed a lost and found thinking the cleaning crew would see it during cleanup and they would just mail it to me. Nope, a staff member just pocketed it as if it was theirs. the airline says they found nothing and days later I start getting alerts from Indonesia and other locations of someone attempting to access every account of every app installed on my phone. Luckily I have been able to block most of the attempts. It saddens me that as humans we can just take something we know we did not earn. So to anyone planning to risk health and property with this shitshow of a company with the audacity to put 'American' in their title, I say Godspeed and don't drop the soap, because American Airlines will get you somehow someway. Have a safe and happy holidays and enjoy life!! read more

American Airlines - Horrible - Airlines Near Me - San Jose, California

not even a one star,the first and will be last time to book with American Airlines they cancelled my flight twice, second time I was right about to order my uber. it was last minute, even I am traveling international and I have 2 more connecting flight. Imagine how much trouble they cause me. and I was also gonna waste money on Uber going back-and-forth ($120 to$160) now I have the third flight that they offer instead of the one they canceled. guess what? it got delayed and right now I am hopping it won't cancel too. when I checked the same flight number for yesterday was delayed too almost 3h, and for the day before yesterday got cancelled, which mean they had this issue going on and on. really disappointed that this is an USA airlines not a third country airlines shame on you American airline read more

Poor customer service....online is easy because one doesn't have to listen or help. Cancelled flights!!

I had the worst experience flying with America. Worst customer service. I am a business frequent flyer and I am thinking of switching to other airline. I had to stay one night at Dallas after missing a connection and they put us in a run down hotel. read more

"It's Policy..." "We can't tell our corporate office to look into anything" "I can't do anything because I don't want to get in trouble" I get policy is in place for a reason, but there are gray areas for a reason. If you are so black & white then you shouldn't be in the customer service business. If you don't want to make the customer happy, or even try, then you shouldn't be in the service industry. Overall this company needs to learn better etiquette, and better communication. Planes are nice, but yeah that doesn't matter if I am pissed my entire flight because people behind the counter can't do a proper job. read more

My 16 year old daughter flew alone today on American. There was a gate change for her connecting flight, she didn't know and went to the gate that was printed on her boarding pass. She ended up running across the airport to reach the new gate, but not in time. Crying and scared she asked to let on board, they said it was too late and the flight was closed. Then the lady at the gate proceeded to rudely tell my crying daughter that she should have checked the monitors. What kind of customer service is that?! What kind of human takes an opportunity to be mean to a scared little girl?! When we called customer service to complain, not only did we receive no apology, but they also tried to charge us for another flight bc they didn't understand we were going with another airline to complete her trip. read more

This airline sucks. Flight AA0172, the attendants are stupid. They called bin space full and causes a ruckus up front between two employees who argue how to deal with the computer. Then they inform us we can't pick up our bags at end of segment, it has to be final destination. I get on the place to find a ton of bin space. The flight attendant, not the sharpest or very caring, says she thought bins would have been full by now. A real pain when I specifically only brought a carry on. These people hate their jobs and customers too. Update on the flight. They ran out of food 2/3 thru on a three hour flight. How they can plan so badly is unbelievable. read more

Cost cutting. And NOT passing the savings onto you. That's what American Airlines does best. The wifey and I flew AA from San Jose to Dallas/Fort Worth, but technically it was an American Eagle (regional affiliate of AA) flight. The plane was small with two seats on each side, and smaller overhead bins that my suitcase failed to fit into (I don't have this problem in other planes). Fortunately, the flight attendant took my bag and had it checked for free. Since it was a smaller plane, checked bags were returned to us on the gangway after we stepped off the plane. Speaking of flight attendants, I believe the poor girl was the only one onboard. She made one round giving everybody drinks, but it seems like AA just doesn't do free snacks. Not even a tiny packet of peanuts that costs next to nothing. You can, of course, buy a medium sized bag of trail mix for a few bucks. Summary of cost cutting: Smaller plane Fewer flight attendants No free peanuts So you'd think the upside would be that AA tickets are cheaper than the competition, right? Ahahaha! Going by current prices, our flight would've cost $50 less if we had gone with Southwest (which has way better perks). It wasn't my idea to fly AA, I swear. I just hope I never have to use them again. read more

PLEASE choose a different airline! This airline has absolutely the WORST customer service I have ever encountered! A Latin-American man in his late 50s at the check-in counter (early morning shift) was incredibly rude -- he was very, very disrespectful and curse even in front of children! Not only was he crass when he was checking us in, but he was also snarky to the elderly couple in front of us and condescending to the family with toddlers behind us! We're never going to fly in this airline again and subject ourselves to such verbal abuse! read more

Horrible, I've always wondered how some airlines offer such deals on travelocity/priceline/cheapoair etc and it's because they lack something to make your flight wonderful. Found a deal with them on cheapoair to chicago and it all went downhill from there. On the date of departure the flight, first it was delayed an hour and then it was canceled and we were all told to come back the next day same time. Ugh there goes my day. The agent does her computer thing and reschedules my flight. Next day. I try to check in--denied. I go to the counter to then be told that the freaggin rep who "rescheduled my flight" yesterday booked me on a morning flight and canceled my return flight. Luckily this rep managed to correct it and get me going. Just horrible. Then the flight is yet again delayed an hour. We finally board. Seats and toilet aren't too shabby. During the 4 hour ride we were served only drinks. Where are my pretzels? How about something to nibble on? Good thing I had some crackers to survive on. Then departing Ohare, the flight is delayed half an hour. We all board the plane, then had to wait another half for the cockpit crew to arrive from another flight. 15 mins to deice the plane--this part I enjoyed watching through my window. Then another half hour do we finally get off airport territory. Note if you fly with them remember: 1) bring a book to kill time, better yet have a friend with yah like I did 2) bring snacks/food 3) cough up some dollars to check in luggage read more

WORST Airline out there. I won't go into detail regarding my situation because the point is, they do not care about customer satisfaction. Every single employee I spoke with had no way of helping me. I was directed to "Customer Relations" where you can file a complaint. But this has to be done through email and they do not have a direct phone number. This is how they avoid all the unhappy customers. Won't even let us talk to a real person. We have to send our complaint and HOPE for a response. I will not be using this Airline again. Prefer Southwest. I actually had one of their employees laugh at my question and it proves how unprofessional they are. Do not use American. read more

Rude. Just rude. Rude flight attendants made me feel like I was inconvenient. Correct me if I'm wrong but literally 90% of a "flight attendants" job description entails "customer service". When flying American Airlines recently with my girlfriend we experienced the following: sarcastic remarks, a female flight attendant putting her breasts on my girlfriend when she reached for the overhead compartment without saying,"excuse me". Listening to the attendants gossip and watch movies on the back of the flight, and a lack of care when a woman fell to the ground when she felt ill from the flight. I was going to give this one star but I wasn't assaulted on my flight so they get an extra star from me. read more

Had a problem at airport 45 minutes to get thru TSA went to nearest American counter and agent was very rude, I asked what gate flight was and she stated gate 11 went to gate and no one was there. Missed flight. Went back to gate 12 and explained situation and asked same agent for help said there was nothing she could do go back down to ticketing and talk to them. Go to ticketing counter wait 10 minutes and ianna helped me and worked her magic to get me on a standby flight Kudos to Ianna in ticketing for helping and trying Standby full - missed funeral. Thanks TSA read more

Terrible service no empathy for a long day flights cancelled delayed and no empathy had to make a fuss to get a wheelchair for my girlfriend I was just disappointed left Chicago at 3 got to San Jose at 11 at night Smdh read more

NEAR FULL FLIGHTS I took a larger plane (x2) and a smaller American Eagle (x2) on a round trip California-Texas. All four flights were near capacity, a few empty seats but most everyone seated next to someone else. Everyone was required to wear masks but boarding and de-boarding definitely puts people too close to each other. (And then there's the problem of those who don't believe or don't care about the spread of a virus.) read more

Two strikes and I'm out! Worst traveling experience I've ever had was with this airline. Terrible! Just terrible!! First incident: I was traveling from San Jose to Virginia for work last month. Quick weekend trip. Coming back I had a 35 minute layover connection at Denver. If you've ever been to the Denver airport it's huge!! With such a short window to get off your arriving plane and board your connecting flight you would think that they would put the gates closer together. Because it takes at least 30 minutes just to deboard the plane depending on where your seat is. But NOOoOo! Not sure if it's the airports fault or the airline or both but I landed at gate 33 and the departing flight was all the way at gate 91 or something. Can't recall but there was no way anyone, including Carl Lewis, could make that connection. My flight out of Virginia was delayed so I missed my connection regardless. So what my biggest gripe is that they didn't have anymore available flights out from Denver so I had to spend $230 on a motel. And that was after using their discount voucher for my inconvenience. Yep...$230 for one night that was supposedly discounted. And since it was late (11:30p) I didn't have any other option besides Quality Inn. Second incident: I was flying back from my a wedding near Greensboro. Getting there on Delta was smooth. Dig their monitors in the headrest and all the entertainment they offer. Recently released movies, simple games like word search or chess, and you can even track your flight. It's what you would expect traveling in 2019. Coming back on AA though...that's another story. There was some sort of mechanical issue with the plane that delayed our boarding for about 10-15 minutes. However, once everyone boarded, the pilot advised us that it will be another 5-10 minutes to address that mechanical issue. 15 minutes went by and the pilot comes on again and tells us it's just a few more minutes. A few more minutes passed by and he comes on again saying that the mechanical issue has been fixed and they're just waiting for his HQ to clear him. All said and done, we were "trapped" in the plane on the tarmac for over 45 minutes like a can of sardines. Couldn't tell which was hotter in the plane or outside. It took us another 15 min or so before we actually took off. So, of course the delay made me missed my connecting flight in Chicago. And of course they didn't have an alternative flight around the same time. Anyway, I'm actually done with this review because it's starting to get me mad again . Never again will I be flying with American Airlines. So unorganized and it was a good thing that my girlfriend looked at our rebooked tickets because they rebooked us to land in San Francisco!?? I wouldn't mind one bit if that was MY only option but they had a SJ flight a few minutes later. After reading this and still flying with them, I say good luck! read more

Abject misery. Normally I fly Delta, circumstances pushed me to American. 12 years ago, I was a 700,000 mile flier on American, then they lost their San Jose hub and went bankrupt. Huge numbers of empty seats mid plane. Luggage took forever. Forget it. read more

Phone charges don't work on their cramped planes. Customer service personnel are rude. I downloaded the app, which promptly informed me of a gate change - and that alert was incorrect. Most importantly at the moment: That they could charge $25 to check a bag, then lose the bag, makes them pretty weak in my book. Especially when, after the bag is found, they still don't promptly return it. I guess, since they already have my money, their responsibility to me has ended. Get your act together, AA! read more