I would give a (-1) if possible. Scheduled a flight through a 3rd party from SFO to DEN at 6.05am. Never received a check in email from Frontier (comes in play). I was checking in with no baggage, heading to a 30 year reunion at the Air Force Academy. Arrived at the terminal at 4.48 and it's a short 80 yards walk to the counter. One person in line before me. A lady who later identified herself as Mabel but unsure if that is her actual name, was 1 of 2 women working at the counter it's who i spoke with. She said I can check in through the email and go to the plane. I told her i never got such an email to which she replied 'you're wrong, pull up your email'. After convincing her my email had nothing from Frontier, she said 'well you did 3rd party and half the time they just take your money and never contact us, sorry'. 1st it was my fault. Then it was the 3rd parties fault... I asked her 'if they never contacted Frontier as you imply, why am I in your system and you can see the flight?' She answered with 'well I don't know, but you're under the 1 hour mark so we can't give you a boarding pass'. I wasnt when I walked in here. We'll I can't help you, go to our website... next! The next lady approached with a similar problem and she just started talking past me. I said 'excuse me, you haven't resolved my problem.' 'You can go online and complain'. 'I actually don't want to complain, I just want to get on my flight' I asked her to call a supervisor if she was prohibited by her computer as I have no baggage and the gate, with security is maybe 8 min away at that time and we have 40+minutes until the flight. She initially refused, then reluctantly said she texted her supervisor which I did not see her do, but maybe she had some other way. She asked me to step to the side so she could help someone else (there was 1 person waiting). I said I would step to the side but was waiting for the supervisor because time is limited now. Over the next 20 minutes I saw 3 people come up with similar issues, of which 'Mabel' instigated verbal confrontations with all of them. All unprofessional and unnecessary. The final one was a foreign tourist that she also said you need to go to the website. As he walked away she called him a 'bitch' of which he turned around and confronted her about it and rightfully so. I then turned on my camera after observing her interact with the others because it was borderline unbelievable. There were 0 customers at this point. When I asked if she could call the supervisor, she replied 'Im going on break'. She left, walked around the terminal a few minutes and when a new person came, she immediately came back and helped them. I was still off to the side, allowing her to help the customer but repeated my request for ANY customer service at this point. She said 'I solved your problem.I texted the supervisor'. I said 'no, you've solved your problem, I'm still here, not on my flight and not speaking to anyone who cares or has an ability to resolve'. Mind you the camera has been rolling the whole time. She suddenly switched direction and starts her dueling camera (which is fine) and starts into a dialogue about how: She has solved my problem (False) She has asked me to leave (False) I am blocking her from working with other customers (False) I am being aggressive (presumably by moving out of the way for her to work with other customers while waiting for any customer service) (False) She does not feel safe bc I am recording and Threatened to call the police I asked what possibly could lead you to interpret aggressive or unsafe. No answer. As soon as the last customer left the area and the show was over, she stopped all diatribe about unsafe. It was a complete act for the crowd based upon nothing other than attempting to slander. Frontier, there are so many issues here. Your normal procedures preflight were not followed Your ticketing agents had no ability or training in problem resolution, customer service or basic professionalism. You then left said deficient employees unsupervised and with no access to a responsive supervisor or resources necessary to resolve what should have been a layup of a resolution (at the time of this writing I am still waiting for any contact from any Frontier representative half a day later). The second issue I have is that I approached this situation at all times with the understanding of your employees restrictions to resolve. I complied more than what was deserved while my issue was attempted to be thrown on the back burner as quickly as possible by a lazy and quite poor representative of your company. In the face of simply asking for any degree of customer service, to be threatened with a clear fabrication that any amount of video at SFO will corroberate in spades. Get your company together. I just missed seeing important people I have not seen for 30 years and now will likely never see. This was solvable with an ounce of professionalism read more

Where to start with frontier airlines? I'm disappointed to say the least. I recently had two deaths in my family, one on October 25 and then again on October 26. So the past couple of days have been tough. My mother, myself and my daughter needed to fly to California, we decided to fly frontier, which was our first mistake. We were flying from Dulles INT. Airport out of Washington to San Jose California. We had a layover in Tulsa OK., and this is where all of our problems began. Our layover in Tulsa was 50 mins long, so we decided to get off the plane to stretch out or legs. We get back to the area to get back on the plane, and TSA would not let us pass with our frontier boarding passes. I was directed to downstairs to frontier customer service desk, when I arrived there the frontier worker decided to yell at me and tell me this was my fault for leaving the secured area! All she had to do was print me new boarding passes however she decided to argue with me. I then attempted to explain to her that we were flying to CA. To attend family funerals and that we needed to hurry to get on that plane. She showed absolutely no sympathy towards us and again told us this was our fault. So we started to panic and asked them to us remove our luggage because we realised They were not going to let us threw to get on the plane,They also would not remove our bags. Although we had a little more than 25 mins we ended missing our flight due to the fighting and going back and forth with these people. So there my disabled mother myself and my daughter sat in an unfamiliar place, not knowig what we were going to do. Finally after hours of sitting in the airport we were able to get a flight out of that awful airport. We arrived in Oakland CA. Safely via southwest airlines. So now our next problem was our luggage was going to arrive in San Jose and we would not be there to pick it up. I was on the phone with frontier back and forth explaining the situation to them, they assured me not to worry because someone would be able to pick up our luggage from the airport. A family member went to pick it up and frontier only gave them one bag!!! So when I found out I rushed to the airport to get the other suitcase. When I arrived in San Jose at the baggage claim all frontier workers were done working for the day, I was told to come back the following day to get my suitcase. I explained that I was going to be attending my grandfather's funeral the following day so I could not come back and that I needed my suitcase. Still NO help! After sitting in the airport for nearly three hours making pjone call after phone call someone finally came to open the door. The person opening the door was from Canada air? Not even A frontier employee! With all of these problems we went threw I would not recommend this airline to my worst enemy! I would not fly frontier if they gave tickets away for free! I'm not to write reviews but I just could not believe all the problems we had and if I can help at least one person that's what I want to do! Frontier you are garbage!!! You need to train your employees to have better costumer service! You have no sympathy, no empathy, you are not nice!! I wish I could give you zero stars!! You need to make this right!!!! read more

The Frontier Airlines Ltd main customer service number is (855) 430-6302AT or 1 855 (460) 2459. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Where Every Flight Feels More Rewarding** Every journey starts to feel more valuable once comfort, organization, and attentive help show up right away. Business class basically makes a full travel experience where refined surroundings and dependable support blend together, sort of seamless. Instead of treating the flight like just time from point A to point B, travelers could experience it as an important piece of the trip. **Purpose-Driven Travel, Thoughtfully Designed** Each itinerary gets shaped by different responsibilities, plans, and personal expectations. Whether passengers were getting ready for an international business engagement, starting a long awaited holiday, or joining a meaningful celebration , business class adjusts smoothly to what they need. Flexible arrangements, along with practical conveniences, helped the whole trip stay comfortable , dependable, and easier to handle. **A Cabin Created for Personal Comfort** The cabin offered a calm and refined environment where travelers could choose how they wanted to spend their time in the air. Spacious seating, elegant interiors, advanced inflight technology, and thoughtfully arranged personal features supported productivity, entertainment, relaxation, and rest. Every element worked together to provide privacy, flexibility, and a balanced sense of well-being throughout the flight. **Hospitality That Adds Ease, Not Interruption** Premium care was expressed through details that complemented the passenger's pace. Well-presented cuisine, appealing drinks, carefully selected comforts, and varied entertainment added interest without making the experience feel overly managed. Cabin crew offered warm, observant assistance while allowing personal space to remain genuinely personal. **A Clearer Path from Departure to Arrival** Business class benefits really felt like they reached past the seat and into the whole airport flow. The priority kind of procedures, coordinated boarding that seems to work on purpose, reliable baggage support , and arrival services that are actually organized. All of that made the waiting feel shorter and the important transitions simpler. Travelers could get through each step with more confidence, still keeping schedules intact and protecting that bit of time that everyone wants to save. **A Journey That Complements What Comes Next** In a similar way, the trip itself seemed to compliment what comes next. Business class didn't just mean a nicer cabin, it improved the complete rhythm of travel. The comfort, dependable coordination and a bit of personalized attention, they all fit together so each stage felt steady and purposeful. By the time passengers reached their destination, they weren't just "there", they were ready to step into the next experience with sharper focus and genuine excitement. read more

***Customer**helpline **phone number**+1(855)=754-60.80 via the (toll-free) ***phone number*** to connect with a live agent. This support line, available 24/7 and open 24 hours, helps passengers handle reservation updates, secure last-minute changes, check travel details, and resolve unexpected issues smoothly, making your overall journey more convenient and stress-free. Passengers may also check the official "Contact Us" page on the website to access a range of support options, including live chat, email assistance, and self-service tools--making it easier to resolve issues quickly without long delays. **Easy Booking & Clear Premium Value** The booking process was quick and simple, with every step clearly explained. Business class features--priority check-in, flexible fares, and upgraded seating--were presented in a straightforward way, making the upgrade decision easy. The interface felt smooth and user-friendly, and the entire process from selection to confirmation was completed without any issues. The itinerary was delivered instantly, with all details neatly organized. **Efficient Airport Experience** At the airport, everything felt more organized and time-saving. Priority check-in helped skip long queues, while fast-track security ensured a quick and stress-free process. Lounge access added comfort, offering a quiet and relaxing space before departure. Boarding was handled seamlessly, with priority access ensuring a calm and crowd-free experience. **Comfortable Seating & Calm Cabin** Onboard, the comfort difference was immediately noticeable. The seating offered ample space, and the lie-flat feature made resting during the flight much easier. The cabin remained quiet and relaxed throughout the journey, creating a more enjoyable atmosphere. The crew was attentive and professional, providing assistance when needed without being intrusive. **Smooth Journey & Hassle-Free Exit** The flight operated smoothly, with everything running on schedule and service delivered efficiently. After landing, priority baggage handling ensured a quick and convenient exit. Overall, the experience felt reliable, comfortable, and worth the upgrade for those who value time, space, and seamless travel. read more

***Customer**helpline **phone number**+1(855)=754-60.80 via the (toll-free) ***phone number*** to connect with a live agent. This support line, available 24/7 and open 24 hours, helps passengers handle reservation updates, secure last-minute changes, check travel details, and resolve unexpected issues smoothly, making your overall journey more convenient and stress-free. Passengers may also check the official "Contact Us" page on the website to access a range of support options, including live chat, email assistance, and self-service tools--making it easier to resolve issues quickly without long delays. **Easy Booking & Clear Premium Value** The booking process was quick and simple, with every step clearly explained. Business class features--priority check-in, flexible fares, and upgraded seating--were presented in a straightforward way, making the upgrade decision easy. The interface felt smooth and user-friendly, and the entire process from selection to confirmation was completed without any issues. The itinerary was delivered instantly, with all details neatly organized. **Efficient Airport Experience** At the airport, everything felt more organized and time-saving. Priority check-in helped skip long queues, while fast-track security ensured a quick and stress-free process. Lounge access added comfort, offering a quiet and relaxing space before departure. Boarding was handled seamlessly, with priority access ensuring a calm and crowd-free experience. **Comfortable Seating & Calm Cabin** Onboard, the comfort difference was immediately noticeable. The seating offered ample space, and the lie-flat feature made resting during the flight much easier. The cabin remained quiet and relaxed throughout the journey, creating a more enjoyable atmosphere. The crew was attentive and professional, providing assistance when needed without being intrusive. **Smooth Journey & Hassle-Free Exit** The flight operated smoothly, with everything running on schedule and service delivered efficiently. After landing, priority baggage handling ensured a quick and convenient exit. Overall, the experience felt reliable, comfortable, and worth the upgrade for those who value time, space, and seamless travel. read more

I am writing to express my extreme disappointment and frustration with the level of service I received from Michelle Davis, a Frontier Airlines employee on January 18 2026. After arriving in Houston from Los Angeles, I attempted to purchase a ticket to Chicago for Valentine's Day, based on the suggestion that in-person purchases could be more cost-effective. Unfortunately, Michelle Davis's handling of the transaction was subpar. Despite a seemingly short line, , citing the need to attend to baggage claims. When I finally reached the counter, her demeanor was unfriendly and unhelpful. She disputed my assertion that in-airport purchases could be cheaper, going so far as to label it a 'myth.' Her tone became increasingly loud and confrontational, drawing attention from other passengers. Additionally, she mentioned that the flight was overbooked and suggested that. purchases might not be guaranteed. I informed her that tickets could still be purchased online, but she just shrugged and commented that the flight might be canceled. I want to affirm that buying tickets from the airport has proven to be more economical for me, as the prices are always lower than those offered online. In my experience, purchasing tickets directly from airline staff has yielded cheaper fares every single time. The strong advice against purchasing tickets inside the airline was both surprising and embarrassing. I was uneasy. I had never encountered someone treating me in that manner before. The transaction concluded with a remark about the weight of my partner's card. Given the $60 apiece ticket price, compared to $90 online, I felt that her behavior was unwarranted. As a frequent flyer, I expect respectful treatment from airline staff, regardless of the purchase method. I hope that in the future, customers can be treated with respect regardless of their purchasing decisions. This year, my partner and I are excited to execute our plan of taking a monthly trip, commencing with our first trip to Los Angeles and followed by Chicago the next month, with Frontier as our chosen airline. read more

Avoid at all costs! They will turn your flight into a nightmare and won't care! Marginally cheaper fares are not worth it! Our family recently traveled from LaGuardia Airport to Denver via Dallas with Frontier Airlines. A 4-hour delay caused us to miss our connection. At LaGuardia, we proactively asked Frontier staff about rebooking options and were explicitly told that Dallas staff would assist us. This information was incorrect. Upon arrival in Dallas, we were informed that we should have been rebooked before departure. As a result, we were stranded in the airport for 13 hours with our 11-year-old child. Frontier provided no hotel, no food, and no meaningful assistance. We were forced to pay $148.35 out-of-pocket for a hotel Frontier staff in Dallas were dismissive, unprofessional, and at times appeared to avoid accountability by trying to hide their company badges. The situation worsened when we were required to pay $297.00 for carry-on baggage at the gate--despite being clearly told in New York that these fees would be waived. Boarding passes were withheld until payment was made. We also encountered significant difficulty attempting to file a complaint. We were denied a clear written contact method and told we might not receive a response. Ultimately, the only way to receive any reply was by filing a complaint through the United States Department of Transportation, and even then, the response by Frontier was completely useless and unhelpful. The core issue is that Frontier failed to provide accurate information at the point where it mattered most. We specifically asked about our connection and were not informed that no onward flights would be available for 13 hours. Had we been properly advised, we would have made different arrangements. One employee in Dallas even acknowledged that the situation had been mishandled and that we should not have been allowed to board in LaGuardia under those circumstances. This entire situation--especially being stranded overnight with a child--was completely preventable. read more

Frontier airlines is so unprofessional, unacceptable, and shady. I frequently travel on a variety of airlines, and this by far was the worst experience i've had in years. I highly recommend taking a legitimate name brand airline over them. They do not participate in pre-check, so the security process is horrible, they are so low-end their gate locations are the most inconvenient, but MOST OF ALL their lack of common professionalism shocked me. I was seated in my row, and woman tried to lift her bag up to put in the overhead bin, threw it, totally missed and the wheel landed on my left shoulder bone (I am petite) and the corner of the suitcase hit me in the face. Aside from the fact that i now have a partially separated shoulder, x-rays, etc the worst part is Fronteir would NOT allow me to file even an incident report. The flight attendants refused to even give me their names (i wasn't blaming them, but in hindsight they were standing around and even on their cell phones and didn't offer to help the woman). Then, they lied and said i should have told the gate agent before departure (which would have meant my whole family had to get off the plane). SO i told the gate agent upon arrival, and he radio'd someone and gave me directions to a counter with instructions to find "Melissa" who would help me at the ticket counter. i finally get to the ticket counter, and "Melissa" says they will not let me file any sort of incident report. But now they have succeeded in getting me away from the aircraft, witnesses, and the gate attendant. Even after emailing them today, they said they have no responsibliity because another passenger injured me. I HAVE NEVER sued anyone in my life, but have my arm in a sling for 6 weeks, have kids and a job, and need physical therapy. and i was just sitting on their aircraft with a small child. SHADY SHADY AIRLINE, be careful even if this doesn't happen to you, they have no integrity and lie as a corporation...and they were all in on it. #FRONTIERAIRLINES #DONTFLYFRONTIER #RUNAWAY read more

Horrendous customer service and they charge for every. little. thing. Our flight was cancelled with no explanation and no attempt to get us on another flight. There was no option to reschedule online or in any other way besides talking to customer service. When we called, customer service was closed even though this was just a few hours before our flight. Once they finally opened, we had to spend an hour on hold trying to get ahold of anyone to tell us why our flight was cancelled and tell us how to reschedule. Then we had to pay out of pocket for another flight on another airline because Frontier didn't have another option. Frontier assured us that we would be reimbursed for this flight, but we are not only still waiting on this check after a month, but we have called four times, having to speak to a supervisor each time, and Frontier has been unable to confirm each time that they have submitted our flight for reimbursement. We just called again and after spending two hours on the phone wiht them and speaking to the supervisor they still won't even confirm with us that they have submitted for reimbursement or when we can expect our money. We are still waiting for any kind of confirmation that they are indeed sending us this reimbursement as promised. Each customer service representative we have talked to seems intent on keeping us from getting any information, they refuse to answer any question with a straight answer. Even if you don't end up having a horrendous experience with them, it's important to note that Frontier charges for everything, even checked bags, any drinks on board except water, seats that recline, and seats with a tray table big enough to hold anything besides a drink. read more

To talk 24/7 (toll-free **number**),@@++1 (8 66)  - 6 4 5  - O2o8™@ For All Airlines' phone number to speak with a person is, which is available 24 hours a day.Read more As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more