Booked a Frontier flight to Vegas for 07/16/26 out of SFO. Check in was pleasant aside from having to check one bag in for $80. We made it to the door right before getting on the plane and was told there was a maintenance issue and we would need to wait back at the boarding gate. It wasn't until folks in the gate area started talking about how our flight was cancelled. There was no information provided by staff. Lines started to form for answers. I waited in line for approximately 20 minutes before I just asked out loud where can I get my bag. And the lady very politely stated, carousel #1 at baggage claim. This was information that when they finally announced the flight cancellation over the PA could have also provided. Information regarding refunds was not vocalized either. I just wasn't very impressed with the customer service. I would not recommend flying Frontier. Jet Blue for life! read more

My first experience flying Frontier -- and unfortunately, probably my last. I typically fly United, but I needed to make an unexpected trip from Houston, Texas to Cleveland, Ohio to see an ill family member. Frontier was less expensive for the immediate trip, so I decided to give them a chance. Overall, most of my flights were actually good. The majority of the trip went smoothly, and I had no major complaints about the flights themselves. Unfortunately, the problems I experienced with Frontier's customer service and my final connecting flight home really changed my overall impression. Before booking, a friend of mine who works for Frontier gave me a promotional code for the Frontier credit card. I was told the code would provide miles and Gold status without requiring purchases, as part of the card approval process. However, when I completed the online credit card application, there was nowhere to enter the promotional code. I contacted both Frontier and Barclays for help, and unfortunately, I was repeatedly sent back and forth between the two companies, with each telling me that the other company needed to handle it. I still never received a satisfactory resolution. Then, when booking my ticket, I was supposed to receive the $100 credit/discount associated with the new Frontier card. However, I couldn't use the new card because there was no virtual card available to use immediately. When I contacted Frontier about that, the response was essentially, "You can use it next time." At that point, I wasn't even sure there would be a next time. Unfortunately, my final connecting flight home on Sunday was the experience that really sealed it for me. I had an assigned middle seat, which was actually one of the two seats I am comfortable flying in. I intentionally choose window or middle seats because I do not like sitting in the aisle. There is too much passing by, people bumping into you, reaching across you, etc. A couple was assigned the window and aisle seats in my row and wanted to sit together. When they arrived, I stood up to let them into their seats. The woman then asked if I would switch seats with her so they could sit together. I told her I was willing to switch as long as I wasn't being moved to the aisle seat. She was already being quite aggressive about the situation and ultimately pushed her way into the middle seat I had been assigned, while my backpack was still underneath the seat in front of it. My position was simple: I was not refusing to cooperate. I was willing to let them sit together. But if someone is asking me to give up the seat I specifically selected and was assigned--one of the two types of seats I am comfortable sitting in--I don't think it's unreasonable to say that I don't want to be forced into an aisle seat that I would never select for myself. What was most frustrating was when a flight attendant eventually came over to address the situation. Instead of helping find a reasonable solution, the couple was essentially allowed to take the seats they wanted, and I was the one who was forced out of my originally assigned seat. If sitting together was that important to them, they should have selected and paid for seats together when booking. I don't think another passenger should have to give up their assigned seat and be forced into a seat they specifically don't want simply because another couple wants to sit together. I understand that airlines have policies and that passengers sometimes need to accommodate one another. I'm always willing to be reasonable and courteous. But being courteous should work both ways. Unfortunately, the combination of the credit-card promotion/customer-service runaround and the way the seating situation was handled left a really bad final impression. I gave Frontier a chance because the price was better for a trip I needed to make quickly. Most of the actual flights were fine, but the overall experience reminded me that there is more to an airline than the ticket price. I honestly feel like I should have just paid the extra money and flown United like I normally do. This was my first time flying Frontier, and unfortunately, my experience has left me questioning whether I would choose them again. Sometimes the saying "you get what you pay for" really does hit home. read more

The worst part of the first and only time I've ever flown with Frontier Airlines was because of the Frontier passengers. Soon after we landed at our destination and we took off our seatbelts a bunch of random people bum rushed the aisle. I've never seen that happen before. The flight attendants never announced to the plane to let passengers who were potentially late for their connecting flight to get off first. So these were just random, selfish people who decided to clog up the aisle. I was sitting pretty far back in the plane so these people just made it more claustrophobic by standing in the way for ~15 minutes. It was awkward to deplane because they were in the way and you had to let them all cut in line first. Even though our flight out of SFO was delayed for hours, encountering these passengers were the worst part of the whole experience. Strange how they never learned flying etiquette. Or is this a Frontier thing? The flight attendants never said anything. I will avoid Frontier in the future. read more

Frontier Airlines - Airlines Near Me - San Francisco, California

Despite people always ragging on this airline, I flew with them to Vegas from SFO for the first time (short flight) and had a very pleasant experience. Checking in my luggage and finding my gate was a breeze, as well as the boarding process. The stewardess that welcomed me onto the plane was very kind and hospitable. I was able to get my carry on in the overhead bin with no difficulty and slept comfortably during the entire flight. I didn't even feel when the plane took off and/or landed. The plane was very clean and I had everything I needed in front of me. read more

Formal Complaint - Flight Cancellation, Hotel Runaround & Unacceptable Customer Service. Dear Frontier Airlines Customer Relations, I am extremely disappointed with the way my wife and I have been treated today following the cancellation of our flight. What should have been a routine travel day has turned into an exhausting 7+ hour ordeal at the airport, with no clear answers and very little assistance from Frontier. I have contacted Frontier customer service eight separate times, and each time I have been given different information or directed somewhere else. The biggest issue right now is the hotel accommodation. Frontier advised us that a hotel would be provided, yet I am still fighting to obtain a hotel confirmation number so we can actually check in. After spending seven hours in the airport dealing with this situation, we are still without a confirmed hotel room despite being told repeatedly that it was being taken care of. To make matters worse, we were given $10 food vouchers, which is completely inadequate considering the length of this disruption and the circumstances we have been forced to deal with. The attitudes of some Frontier employees at the airport were also unacceptable. We encountered rude and dismissive behavior from staff, including managers, when we were simply trying to get basic information and assistance. Customers should not have to argue with employees or make eight separate customer service calls just to get the basic accommodations Frontier has already promised. I understand that flight cancellations happen and that weather, mechanical issues, or other circumstances can sometimes be outside an airline's control. What is not outside your control is how you treat your customers afterward. The cancellation was frustrating. The complete lack of communication, inconsistent information, difficulty obtaining the promised hotel accommodation, inadequate food assistance, and poor attitudes from Frontier staff have made this experience significantly worse. I expect Frontier Airlines to review this situation and provide an explanation for why this was handled so poorly, along with appropriate compensation for the significant inconvenience and time we have lost. I would also like confirmation that the hotel accommodation has actually been secured and the confirmation number provided to us immediately. This has been one of the worst airline customer-service experiences I have ever experienced, and based on today's treatment, I will seriously reconsider ever flying Frontier again. Sincerely, Chris Hill read more

Terrible experience with frontier airlines. Flying from Chicago to lax booked thru Expedia. I was about 50 min before departure at the check in counter and the lady there told me mam u missed the flight. I told them the plane is still there and i booked my flight. Another guy told me try going thru security. I was able to go thru tsa without my boarding pass. Had to cut everyone in line. Then ran to the gate that my notification told me to go to. It took me to almost the furthest part of the airport only to know that there was no one there. Then had to run back and look for the correct gate. Frontier should have had accurate updated gate number. Then came to the gate and they were being rude to me. They told me I had 24 hrs to check in why didn't you check in. They told me they'll ask if they can still open the plane. I was like please ask and the manager was like ask who and ask what? In a rude way. The other worker told him there's seats available. It was almost as if I needed to beg them to let me in but if you didn't then they'll just make you rebook. EVEN THOUGH THE PLANE HASNT LEFT YET AND the last few people were entering the plane. What kind of service is this? If you have seat available which there should be because I booked it, why do they give me this attitude. It's as if their way of making money is getting paid by customers who aren't allowed on the flight. Never booking frontier again and this is my first 1 star on yelp. read more

I've only ever booked four flights on frontier and all four have been canceled. We have never taken off. There were two flights that did board but then we had to deplane because on one the pilot never showed up and on the second one the bathrooms weren't working. it's actually pretty funny at this point. never going to give them a fifth chance. read more

If you know what to expect you won't have any surprises. This is a budget friendly airline with amazing staff! Almost always on time. read more

Our experience with Frontier Airlines was disappointing. When we arrived in Las Vegas, we were told our luggage had not been loaded onto our flight from Reno. Although it was eventually delivered about five hours later, the delay created a significant inconvenience. The day of our arrival was my 40th birthday, and we had dinner reservations at a restaurant with a dress code. Since we couldn't access our luggage and canceling would have resulted in a fee, we had to purchase clothing and toiletries. We kept expenses to a minimum and were fortunate that the clothing retailer offered us a discount after hearing about our situation. We also never received the amenity kit referenced in Frontier's luggage delay information. What's most frustrating is that, after Frontier requested reimbursement documentation, we submitted everything as instructed. Two months later, neither of us has received any communication or update regarding our claims. Delays happen, but the lack of assistance and follow-up made this experience especially disappointing. read more

This review is more about booking a flight than the flight itself. I don't know how this business model is successful for them. When you go on their site, you will be lucky to find a flight that goes out the month you actually want to fly. Then if you actually find a flight out on the month you want to flight, near the date you want to leave - then you generally find they have no flight back for a month or so. How is this a successful way to run a business?? Booking a full r/t flight on Frontier is like winning the lottery. read more

I wanted to express my recent encounter with Frontier which puts me on the edge and will never fly this airline again. On 8/4/2026, we waited 4 hours at the Las Vegas airport and the workers gave us no updates until around 8pm, they said the plane was delayed untill next day at 7am. I'm damn sure there is no plane was scheduled for the next morning. Sure enough, before we walk off their counter, we got another updated email said the plane was delayed untill 7pm The next day. The workers does not give us any answers or accommodations and just shoot us off. Never seen such rude employees before. I HOPE everyone boycott this incompetent airline and make them go bankrupt! read more

Frontier is the worst. I regret ever booking a flight with their company. Never in my life have I witnessed such terrible treatment of people in customer service. It's not worth the "cheap" price - it costs much more time, stress, and for most more money in the end. Save yourself the headache or learn the hard way like me. read more

Ghetto! Flight was delayed twice, fine whatever but as soon as we needed to board the plane we were led outside to board the plain on metal steps. Once we got on the plane two people started arguing loud until one of the guys had to be kicked off the plane. The flight attendants were incredibly unprofessional and rude. A pregnant woman asked an attendant for some assistance with her bag and his response was " well we can do it together because i dont know if its heavy or if its going to hurt me" like what ? None stop all flight giggling and talking about sex while there were children on board. Disgusting cheap airline, if it wasnt for an emergency situation i wouldve never choosen this ghetto poor service airline. Never again read more

This airline, for lack of a better word, has been awful. On my flight from Las Vegas to Orlando, I had a very rude flight attendant. I also had trouble getting the checked bag I paid for accepted at check-in. Now, on my flight from Orlando to Columbus, we've been delayed for hours. We boarded the plane at 6:30 a.m. and are still sitting on it, with the latest update saying we won't depart until at least 10:00 a.m. Instead of moving us to another aircraft or allowing us to deplane while the issue was being addressed, we've been kept on the plane the entire time. Overall, it's been an incredibly frustrating travel experience. I want a refund. read more

Terrible airline with small seats, no complementary drinks, and they over charged us. I would NEVER book with this airline again.

Not only does it cost 80 bucks to carry on a bag but it also costs 25 bucks to check in and get a boarding pass. Is this a joke?

I will never in my life fly frontier again. they wouldn't let my sister get on without paying for a carry on which was a back pack. never had issues anywhere else. but her card wasn't swiping. they wouldn't let her pay online Apple or use my card. they made her pay $300 to fly to Orlando instead of Miami. on top of that we had a 5 hour delay because they had missing screws. they will never get another dollar out of me read more

HORRIBLE. I've been sitting on this damn plane for 2 hours and they aren't giving us updates. I just want to go home.

This was my first and last time flying Frontier. My flight got delayed by 12 hours overnight including 5 of those hours being trapped on the plane at the terminal with no food, water, or updates from staff. Afterwards, they directed everyone to the other side of the airport to wait in line for another hour and a half just for them to say there's nothing they can do except direct you to their website for a refund. Please save yourselves the headache. The extra couple of bucks saved on airfare is not worth it. read more

I was told that I could sign up for Mastercard with special benefits in flights. It did not happen and after multiple weeks of submitting evidence and calls without any response or resolution I had to cancel and close account. This seems like fraudulent scam. read more

They make you pay for everything u thought was naturally included like every other airline in America. We had to pay for a carry on!! The seats don't recline, the tray table is as big as my phone and they offer no services! Shady because had I noticed this when buying tickets, I would have NOT FLOWN WITH FRONTIER. Let's hope the plane trip is good. read more

Will never fly with Frontier airlines again. Had a family emergency that required me to have to cancel my trip 8 days before i leave. I cancelled my flight and frontier stole my money and no flight credit was offered. Bunch of thieves. So i lose my money when i have an emergency? Disgusted read more

Frontier Airlines is the Payday Loans of the airline industry and a great way to learn about how the DOT (https://www.transportation.gov/airconsumer/fly-rights#Delayed-and-Cancelled-Flights ) doesn't work for you. And no, wearing a suit won't make a difference, Sean Duffy (https://en.wikipedia.org/wiki/Sean_Duffy). Yeh Frontier is cheap, but not as cheap as you think (https://truthinadvertising.org/articles/frontier-airlines-low-fares/ ). You should know: 1) They frequently don't staff the departure gate at the scheduled departure time. 2) Their flights are chronically delayed (https://www.travelandleisure.com/most-delayed-u-s-airlines-in-2025-flight-delay-rankings-11867275); and 3) They don't give reasons for the delays on their flight tracker (https://booking.flyfrontier.com/Flight/Status ) Meaning, you're pretty much on your own. When you go to the DOT webpage to check out "consumer rights" you'll discover that you can get a refund if the flights delayed for more than three hours. But as long as they eventually get you on a plane (6 hour delay, 7 hours, etc.) all you can do is get your money back, which is completely impractical. If Frontier bumps you, all they need to do is offer you another flight. No legal obligation to do anything else. No recognition that you're basically stranded. They aren't designed to help budget sensitive travelers. They're designed to exploit them. Yelp needs a negative star rating. One star requirement for posting is misleading. read more

if I could zero I would! I'll never fly frontier again. sad to say spirit was better and they closed them because they don't wont them to blow up cause of the World Cup. read more

My daughter said Inbound and outbound late more than 1 hours, Inbound was late for 4 hours. You paid for what you get

Flight from Dulles to ATL scheduled to leave at 8:39pm. Delayed three times. it is now 2am, they cancelled the flight. At first they offered hotel rooms but then they ripped those away saying the next flight at 6AM is only a few hours. A young mother and her one year old have been in the airport freezing and tired after being awake all day with no sleep and now ALL NIGHT. That is beyond dangerous. The flight being cancelled is already shitty but to not give a hotel is cruel. Frontier and whoever made that call can go straight to hell. read more

You get what you pay for. In my case I saved a few hundred bucks flying Frontier home from Denver via Las Vegas. Their policies are confusing and you get about 20 emails the week of your flight with "urgent" messages that are really just ploys to get you to upgrade. I wasn't bothered by all that until I actually experienced the cluster that is Frontier. I was delayed over 3 hours coming home, which to be fair was partially due to weather at SFO. However, after boarding us and then sitting at the gate for over an hour, we learned that the reason for additional delays was that they we didn't have a pilot. What got me, was the utter lack of communication from the staff. They boarded us and didn't even acknowledge we were delayed, nor shared any updates. We we were all left in the dark. Surly service, uncomfortable seats, poor planning and just the worst recent flying experience I've had. Frontier-never again read more

Made this account to make this review. They canceled my flight an hour and half before it was supposed to leave, still no idea why and I'm waiting for my refund a week later read more

Awful. We waited over 5 hours in the airport, after finally being able to go through TSA our gate was changed multiple times within an hour, which was annoying but fine. Then the real kicker: our flight got cancelled! When we asked customer services they told us to go to the ticket booth and book a new flight. Zero help, not even any sympathy! So instead of a 2 hr flight we have to take a 17 hr drive. Don't fly Frontier. read more

WORST AIRLINE TO EXIST! DO NOT USE - they will loose your luggage on a regular basis! I flew from Vegas back to CA and they lost my luggage but didn't loose anyone else's on my flight. I don't check in late, so it wouldn't have been due to that. Last year when my sister tried to go to Vegas, she showed up in Vegas but her luggage was flown on another flight. Took her almost 2 weeks to get her flight back. In SF airport, they have no "Lost Baggage Claim office" & no customer service phone number to call. The way they operate is all the employees use their personal cellphones to contact one another. Additionally, you have to go all the way to the international Frontier check in just to report your lost baggage. All they could do is take down my contact info, and thankfully it "just showed up" after 3h. What a nightmare. Cheap flights but not worth the headache and poor customer service. STAY AWAY read more

Frontier Airlines - Airlines Near Me - San Francisco, California

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I prefer 0 or minus rating if available. such a bullshit airlines, seat are bad, baggage process worst, worst worst airlines in my 50 years of life read more

Absolutely unacceptable experience. I was already sitting at the airport, waiting at my gate, when the airline suddenly canceled my flight ONE HOUR before departure with no proper explanation. No advance notice, no courtesy, nothing. Just a quick "your flight is canceled" message while we were all already at the airport. The lack of communication and professionalism was honestly shocking. Customer service offered no real help, just long lines, long hold times, and zero solutions. I've traveled enough to know that things happen, but canceling a flight last-minute while everyone is already at the airport is absolutely unacceptable. This airline clearly doesn't respect customers' time, plans, or money. Never Flying with them again! read more

Frontier Airlines - Airlines Near Me - San Francisco, California

Never again. The cost of the ticket is appealing yet they get you with fees. $99 to check a bag at the gate. Most airlines let you bring a carry on for free. Instead of paying the typical charge of $50 to check a bag, they charged me $99. They also gave me no receipt! What if I had to expense this for work? No drinks or snacks. The planes are old with tray tables the size of a child's iPad. Do not fly this airline. It isn't worth it. read more

I was flying Frontier for more than 10 years and paid lot of money for it including 'Go Wild' pass. Little disappointed, but it was OK. My last flight from Atlanta to San Francisco is terrible. They simply switched my seat for no valid reason for which I paid more as it's an EXIT row seat. When I asked, they didn't respond properly. In the flight, attendants were so rude for no valid reasons. I will avoid flying on Frontier for my future flights. They need to understand that passengers are their life savers who pay (indirectly) their perks and salaries. Hope they will learn (both management and staff) read more

The worst most ratchet airlines ever! First they force u to check in online NOT at kiosks. Then have the audacity to charge $60 per bag you have for each flight! My trip to LA from SF ended up costing me $400!! And I had the standard two bags! On top of that my return fl it ur took 11 hours to finally land back in SF....from LA!! Wtf are u kissing me? This airline is a joke!! Oh and also if you want any help with anything they literally charge you additional for help. Like isnt that their job?? Plus their website feels intentionally confusing so you end asking for help and end up paying them more. Wtf!!! For example if you do not pay for your own luggage on their site with your phone they'll charge you $99 per bag per trip! What kind of service do they even offer? You will pay more to get less with this airline. Plus their baggage terminals are always super confusing to find since they are grouped with international flights. Just honestly fly with any other airline read more

freak this airline. i was going to my brothers wedding then i went to bathroom. freaking 2 minutes and didnt let us in i wish i could give -1 stars read more

Frontier Airlines - The airport I am at showing frontier airline - Airlines Near Me - San Francisco, California

Don't sign up for The Frontier GoWild! Pass provides unlimited flights monthly $145 (plus sign up cost $135) or yearly $599 - you will lost your money .... a lot of city was not available and they will block you or not available discount from after used 2 times so you have to pay full price .... not worth it ... lost 3 hours on the phone to wait for them to help you and no refundable ... read more

Frontier Airlines works well only if you don't have any carry on luggage and checked in bags, otherwise there are hefty surcharges, which is almost as pricey as the airfare cost itself, as their basic fare only allows a small personal item. The first few rows have spacious leg room although you'll have to pay a premium for it as well. The flight attendants were friendly and landing was smooth. read more

It's my first time trying frontier. The front desk crews who helped checked in luggage at Houston Airport are rude, straight face, no smile at all. Had a layover at Philly, asked a lady about my seat assignment (it wasn't assigned yet), and was met with straight face, no smile, even tho I was polite all times:) read more

worst of the worst companies I ever dealt with in my entire life. Unprofessional careless useless employees. None of the flights on time, cancelled my reservation and gave my front seat to someone else, I had to wait seven hour for a next flight with total different connection. read more