I had great things on my frontier flight to nyc. But there was crazy turbulence on my flight.

I have been flying on Frontier out of Ontario Airport now for most of my flights for a couple of years now. I am a current Platinum Elite member. I am a Go Wild pass holder. I am also a Discount Den member as well. If you learn how to use the Frontier system, it works out great and you do save alot of money on flights. For the most part, I usually get good service here! I love that feeling at the end of a trip and when our plane is landing back here at ONT. Nothing better than being back to home sweet home! I can't wait for my next Frontier adventure. read more

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Well I wish I could leave a positive review but unfortunately again NO! This will be the 4th time with this airline the other three times were all delayed! This one well...we were on the plane ready to take off the flight attendeds were starting their safety talk when pilot come on and says sorry folks unfortunately my flight time runs out in 3 minutes so we can't take off. Gather your things you will need to get off the plane...and this was after the flight being delayed already about 1.5 Hours or so I lost time! Well needless to say it was a mess afterwards trying to book a different flight but the worst part was trying to collect my luggage since it was already in the plane!!! What a mess that was! Actually I'm still in line to collect my bags! ‍‍ Oh and there were 143 people on the flight and they only have 2 people working the counter half way in line and one leaves! read more

Frontier Airlines - Now this is a JOKE!! - Airlines Near Me - Ontario, California

Terrible experience... my flight was cancelled within 4 hours of departure with no other flight options within 48 hours. I had to book with another airline day of & they were unable to help me. Ended up having to spend the extra for a better airline anyways. Never using Frontier again, not worth the low cost read more

Super budget friendly round trip fees from Ontario to Vegas for $60 but I would've happily paid double that amount elsewhere if I knew in advance all the trouble I would end up experiencing. First of all, you are only allowed to bring one small personal item, such as a purse, small backpack, etc. So if you plan on bringing a carry-on bag that is normally free at another airline, you would have to pay. I brought along a small kids duffle bag and despite others ahead of me that had a larger stuffed backpack and went right through boarding at the gate, I was asked for my bag to be measured. Interesting. Then there's that delay. There was a 2 hours flight delay getting to Vegas but we were still asked to check in at the same time (?????). The return flight got delayed three times before it was eventually cancelled so we had to get to the airport by 4am the following day to catch the earliest flight back home. I've flown numerous times, even been on red eye flights as well as same day trips, and I've never been as exhausted as I was taking this two day trip to Vegas. Just a head's up : they charge for everything on flight, so don't expect anything complimentary unless if you're an elite member. There's also no free wifi. All I can say is, thanks for a safe flight home but no thanks for any future trips flying Frontier. read more

Frontier Airlines - Airlines Near Me - Ontario, California

Frontier is terrible, flight got cancelled 3 times, then cancels last second and getting to our location at 4 am while also waking us up during the flight for no reason DO NOT FLY WITH FRONTIER read more

First time flying with Frontier Airlines and it is a very bad experience 2 hrs delay!!! After 2 hrs waiting they cancelled!!! read more

Would not recommend. They mess with my client's credit and stopped her from getting her dream car. They didn't even follow up. If you're looking for a Kia ask for Randy at Covina Kia read more

Worst airline ever. They will charge you extra for any reason on bags, and they purposefully choose to not disclose cutoff times for check-in in third party apps. Do NOT use this airline. It's cheap because it's a scam. read more

Frontier Airlines - Airlines Near Me - Ontario, California

I waited online for six hours to get somebody to assist me when they even confirm saying that the reservation could not be altered and that he would be able to assist me in conjunction to the existing reservation. Then he proceeded to want to charge me $35 for each ticket after making me wait for six hours. Then he referred me to book the airline tickets online, knowing that I could not book them for minors without an adult present please look at the conversation below, and then he said that I can file a complaint through concerns. read more

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We are all waiting at the frontier counter at Ontario airport no worker in site. Waiting 30 min and all the other airlines working. Very frustrating wish I could give a zero read more

Frontier Airlines - No one at the counter. Look at the non- extistent worker. While 20 people in line ‍ - Airlines Near Me - Ontario, California

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Because of the shoddy treatment we got at Frontier Ontario, I was not able to board, and missed a flight for the FIRST TIME IN OVER 30 YEARS OF FLYING. The agents kept insisting that my Kurgo dog backpack was "just a backpack and not a dog carrier" yet even after showing pictures of it from Petco, where I bought the bag, they then added it was not an "airline approved dog carrier." NOWHERE ON FRONTIER'S SITE DOES IT STATE THE REQUIREMENT FOR AN "AIRLINE APPROVED DOG CARRIER" (which anyone with half a brain can tell you is no more than a marketing ploy from 99% of products claiming so on Amazon). The site explicitly states that only a "travel container" is required when traveling with a pet. My dog carrier backpack actually exceeds every single one of Frontier's requirements for a travel container, and yet we were still denied boarding. Before I got to the airport, I looked at the seat map to see how full the flight was, and every seat but one was taken. While waiting for my friend to return to the airport to pick us up and take us back home, it dawned on me that the entire ordeal they put me through was all probably a scam to get me to cancel my ticket and lose the funds for what looked like an overbooked flight. This will be the first and last time I'll fly with my cherished dog on Frontier. When I asked the agent to "uncheck me in" (because he was completely confused when I asked him to cancel my ticket for me), he made sure to point out I would "lose the seat in 2F." What do you expect me to do? Leave my dog at the airport and fly home without him? WTF?! read more

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Horrible experience! Was on a 1030pm flight, and at exactly 10pm, the gate agent for frontier started to announce over the intercom that they would be closing the gate in 3 minutes, a whole 27 minutes before departure. What?! so of course everyone rushes to board, and then they close the door, just sit there and do not takeoff. Hurry up and wait so that the pilots and the flight attendant can start charging for wages. We then of course get into our destination early, but the runway was busy so we ended up circling the destination airport for 30 minutes before landing. Then we get to the gate 30 minutes earlier, but our gate was not available so we ended up sitting on the tarmac For another 30 minutes. All that rushing around for absolutely nothing just so they can make more money. Horrible! read more

Worst ever ..small plane no reclining seats food and beverage up charge ...then they promote fly miles on plane to get u to buy ...terminal for baggage claim You have to take a shuttle wayyyyy across airport tarmac (LAX ) . I rather walk than ever fly on frontier ever again . read more

Dont use app. I am ashamed to say That I actually recommended them to family and coworkers. After their website made an incorrect transaction. I immediately called to correct it. The fee amount would have been the same but due to commonly policy they refused to exchange incorrect the baggage purchase. After inquiring and arguing some more, they finally agreed to make the changes but only with another purchase fee. Unbelievable. If it had been my mistake or I had of changed plans. I would have been perfectly fine. Paying the fee charges. But due to the situation and the incorrect receipt, I was very upset at the way.I was treated. Do not trust any mobile or online purchasing tools through this airline. They will rack up charges for simple errors on there end. read more

I booked a flight with this airline for my Elderly mother. The flights kept getting delayed first one hour than two hours and three hours. Then they boarded everyone on the plane, drove them out to the tarmac and let them sit for over an hour only to discover the flight was canceled because they did not have a pilot to fly the plane. So for nine hours, my wheelchair bound mother was stuck in that airport with immense back pain and starving because she hadn't eaten. I had no idea when I booked. The flight at frontier was about the worst airline you could ever imagine. Ended up getting my money refunded and flying her on Alaska instead. read more

Frontier charged my daughter who was traveling with my 2 yr old granddaughter an extra $100.00 to check her bag, it was over weight by 12 lbs. $179.00 to check a fricking bag, that is outrageous and ridiculous Frontier can go suck it just like Spirit Airlines......... read more

Worse customer service ever , no responses no support center to solve any problem or answer any questions. They delay my flight 3 times from Vegas to LA Horrible Horrible they don't care about anyone no respect Never ever again I don't recommended them at all Don't let them trick you with cheap ticket they are going to charge you for everything even if you check in with any employees they will charge you $25 each person so bad so sad to waste your money and time read more

Frontier Airlines denied me for a refund when I accidentally bought a total of 3 bundles round trip. I explained I only wanted 1 bundle and I called right away and customer service couldn't make any changes they advised us to contact the person at the gate and explain and they would note it in their system and when we left from Las Vegas we would do the same. I did call right away on the day of the check in. They emailed me with an approval for the refund and the next day I was declined without being contacted. This is the last time I'm going to book a flight with Frontier. read more

Frontier Airlines - Approval from Frontier Airlines - Airlines Near Me - Ontario, California

This was my first flight on this airplane and they treated the disabled with no compassion. I was disabled and I should've got on first, but I was last to get on and the attendance didn't really care to get me an attendant to get me on in the first zone. So by the time I got on, I had to put my bags back on aisle 15 still being disabled no respect for the disabled folks. They didn't keep calling for a wheelchair to get me on first I was on last. My first and last time flying in this airline, it was not worth it at all cheap price or no cheap price not worth the respect. read more

$10 dollars for a drink of water? We had a 1 hour layover in Dallas that turned into 5 hours then flight canceled. They offered no help on hotels or food credit. Neither advice at all on anything.The Frontier Rep yelled at us all and said he would not answer any questions from us. He told a single lady traveling with twin babies that she would need to figure out some other place to tend to her babies as they kept crying. He told her to get a hotel but offer no means of transportation or credit of any kind. Worst customer service ever! read more

Always have a pleasant experience with Frontier Airlines at the Ontario airport! George is extremely pleasant and helpful, he is always a great customer service representative when we are departing or arriving at ONT! read more

Oh my gosh -- we will never fly Frontier again. My husband and I had never flown with them before, but we decided to give it a try because we were heading to Portland, Oregon for a weekend getaway and wanted a nonstop flight. The red flags started before we even arrived at the airport. Our Uber driver asked which airline we were flying, and when we said "Frontier," he immediately shook his head and said he and many people he knows have had terrible experiences with them. We laughed it off at first -- but now we know exactly what he meant. Originally, our flight was scheduled to depart at 9:00 AM. At 8:45 AM, we received a text saying it was delayed until 2:45 PM -- which made no sense because our boarding time was listed as 11:00 AM. We called customer service, and that's when we learned the most ridiculous thing: because we booked the flight the day before daylight saving time, our flight time was changed -- and Frontier does this for all flights during time changes twice a year. Even worse? We were never notified until the morning of our flight. We arrived at Ontario Airport -- which is a small airport -- with TSA PreCheck, about 1.5 hours before our scheduled flight. We hadn't checked in 24 hours in advance (our mistake), but assumed we could check in at the counter like every other airline. Wrong. The line moved painfully slowly. By the time we reached the counter, it was just under an hour before our flight -- and the agent told us we couldn't check in. Not only us, but the 10 other people in line behind us were also denied boarding. She said check-in and baggage drop had to be done at least an hour before departure and insisted check-in should've been completed via the app 24 hours in advance. Then things got worse. The agent was incredibly rude -- almost as if she wanted to provoke us. She even made a child cry in another family she denied boarding to. At one point, she told me -- a 55-year-old woman who has raised three kids and worked for 25 years -- that I needed to "be responsible" and "get to the airport on time." I was shocked. To top it off, she was training new employees while treating passengers this way. After everything we experienced, I honestly can't understand why anyone would want to work for or fly with Frontier. When we called customer service, they offered us a gift card to fly with Frontier again. Absolutely not. We're currently disputing the charge and fighting to get our money back. We ended up buying new tickets with Southwest -- and they treated us with respect and professionalism, as any airline should. Save yourself the stress. Just don't fly Frontier. Ever. read more

The female gate attendant at gate 211 for frontier was extremely rude and condescending for us being 2 minutes late to their closed door policy which we already were no longer allowed to board the plane anyways so why rub more salt in the wound by being a jerk too? There are ways to speak to people and I don't know if she was having a bad day but she did not have to make up a bunch of lies and treat us like trash. David as well was very unprofessional but not to the same degree. read more

Won't be flying this airline again! Made reservation for my disabled sister. Online checkin didn't work. She was treated poorly with unanticipated add on fees. read more

I have to say this airline has been pretty alright besides sometimes having to deal with their staff members. Overall the flights weren't too delayed and at least they weren't canceled. I've flown with Frontier to Chicago and also Las Vegas a few times but have noticed that not all employees are the same. Some people are super nice and others are hating life. It just depends. As every year goes by they make the weight and baggage allowance so small. It seems like they want everyone to have nothing on them which makes no sense while traveling. Wish it would be better but I guess that is just how it is. read more

I got an email saying my flight is delayed until 9:59pm, with is an hour and half from the original time of departure. I asked the frontier customer service representative if that true and she went to ask at the frontier counter and came saying it's only delayed one hour not an hour and half. She asked me to step out of the line and come back at least an hour prior to 9:29, like 8:20 or so, since we are unable to check in before that. We listened and left. We returned to the line at 8:20pm as advised and the waited in line, less than 2 minutes in line, the front desk staff were screaming at the line, is there anyone else waiting to check in for NY flight your flight will boarding will be closing and you need to come to the front of the line now. Not only us responded in shock, but there were a hand full of customers that left with us and rush to the front desk of the check in counter and we formed a line of front of the front desk. At the counter we were met by an angry, rude, extremely unprofessional and unpleasant frontier customer representative, who is a female white or Hispanic individual, in her mid 20's. She yelled at us as if we did something wrong. Then she told us she'll charge us $25 each to get us our tickets. I explained to her that all we did is follow directions up to this point. I explained I was a a disabled veteran and I could not afford to pay for her "inconvenience fee" I asked to be seated next to my wife who was my care taker and she ignored our request and said, "I don't care if you are a veteran or not" next time you pay and she seated us farther apart, I was in the center of the plane and my care taker wife was in the back. The entire time with no snack or water being offered for a flight that was 5 hours. Aside from Just pure chaos, unorganized, Unprofessional, Rudeness, Disrespectful, Uncomfortable flight seats, and zero customers service, it was simply the worst flight experience. read more

Customer service, my friend was supposed to fly out to Houston tomorrow at 12 PM. They just notified her at 5:30 PM that she was not going to make her flight. She is a businesswoman and she needs to be at work Monday afternoon. We tried to call frontier and nobody is helping us. Horrible please no one fly frontier ever... ..... read more

After three miss printed boarding passes at check-in they made me cancel and rebook on the same flight. And changed me for a new ticket on the same flight. Now they refuse to pay for the refund. Avoid Frontier Airlines at all costs!! read more

It's a scam. They profess to be a low cost airline but they nickel and dime you for everything from baggage,seat assignment, and even charge you if you need assistance at the counter. In the end the final cost after all the charges they added to a flight to Dallas was the same or more as the standard price other airlines at Ontario were charging. If you have no luggage, don't care what seat you're assigned, and really don't need any type of assistance then maybe this airline is for you. However, if you want honest pricing and quality customer service then this isn't the airline you should be looking at. Stick with more reputable airlines. At least you know upfront what you're paying for. read more

You need new staff. Monday Jan 13th. 9-10 at Ontario CA. I had a flight and employees working this morning are very unprofessional and insulting and lazy. She didn't want to assist with new flight that she made me late to and passed me off to another person and did not want to assist as well. Called the police on me and ended up getting another flight with Delta. Won't ever fly or recommend ever! read more

On June 27, 2023 Frontier Airlines Flight from San Francisco International Airport to Ontario international airport. Frontier Airlines counter employee asked me $25 for issue me a no carry on boarding pass. I did not pay attention what was going on, I immediately gave my debit card to the frontier airlines, I walked from frontier airlines counter to the gate A15 in San Francisco international airport The frontier airlines employees work at gate 15 doesn't allow me enter the airplane cabin no carry on boarding pass passengers must pay $99 to carry luggage able entry to the airplane I finally realized frontier airlines tried to obtain money from me by issue me $25 no carry on boarding pass and asked me $99 for allow passenger whoever held no carry on boarding pass, I didn't agree with the airline policy and I have to use debit card pay $99 to able enter the airplane cabin The frontier airlines work at gate A15 employees swipe debit card but it doesn't went through successfully The frontier airlines employees work at gate A15 does not allowed me enter the airplane cabin. I miss the flight I blame frontier airlines created problems to the customers 1) frontier airlines trying to make money from customers by issue $25 no carry on boarding pass 2) if the customer didn't pay attention to the boarding pass, you will not allow entry to the airplane cabin , frontier airlines done this for a purpose is to obtain more money from passengers 3) passengers whoever carry luggage with no carry on boarding pass cannot enter the airplane cabin You have to pay $99 to able enter the airplane cabin On June 27, 2023 Frontier Airlines Flight from San Francisco International Airport flight only once a day to the Ontario international airport Miss flight I have to spent more money to reschedule another flight and stay at a hotel 4) frontier airlines ask me $ 65 to reschedule another flight from San Francisco international airport to Ontario international airport. 5) $25+$99+$65=$189 plus I have to spent several hundred dollars to stay a hotel for next day flight. It was an awful travel experience with frontier airlines. Their intention are make passengers inconvenient and make additional money from passengers read more

I'm literally taking my first flight with Frontier today, sitting in the plane cause our departure now has been delayed. They just finished the flight spiel and the pilot announced there will be a 25-minute delay! A few moments later, they open the plane door and the allowed more guests into the plane! I was thinking in the back of my head, as everyone else in the plane was thinking and saying out loud, that the delay better not be because of these people that arrived late! Some of us have made plans and it's very insulting that our time is not important to this airline. I advise that if you don't care about flying in on time and just want the cheapest flight you can find, then this is your carrier. But if you like to stick to a tight schedule and respect the pick up time your family or friends will.pick you up from the airport, then this carrier is not for you at all! Stay away from this carrier! So, as I sit here in this delayed departure, nothing has been offered to make the patrons feel valuable. Maybe pass.out some quick snacks or something! We're sitting in seats, that are barely padded, if you really want to call it padding. It's like they wrapped hard plastic seats with pleather material. That's it! Legroom is typical of these short trip planes. Staying on schedule or close to schedule is very important to me. So I definitely won't be taking Frontier ever again. The price of being on time and having the more comfortable seating is worth it to me after this experience. read more

Never ever again, low budget, no class airlines...beat the heck out of you with all the extra fees, luggage at 40 lbs, not 50....then they monitor your carryon trying to force u to check them for more money....low budget garbage read more

I would like to thank Angela Brown for being an excellent customer representative for frontier airlines here in Atlanta, Georgia. She went beyond to make sure that accommodations were offered to us and didn't hesitate to look and go beyond for us. Thank U Frontier and Angela Brown read more

This airline is the complete worst airline. My 12 year old daughter and I travel quite often. We we boarded our plane in Orlando, Florida. Our plane sat on the tarmac for 2 1/2 hours for a small part that was not necessary to fly to Houston Texas. We kept on being told that it would be 15 more minutes that turned into 2 1/2 hours we were assured that our connecting flight would be waiting for us to board there was 25 of us on the plane from Florida that had the connection to Ontario California airport when arriving in Houston, Texas, we were assured that our plane would be waiting for us to board. When arriving at Houston were told that some other plane was in our parking spot that they would have to wait until that plane pulled out. That was our plane to go to Ontario when we departed. The plane were told that we had to go across the airport to customer service When arriving at customer service were told that there were no more flights to Ontario until the next day we were offered a flight that left four hours after our original flight and then told that we would sit in Las Vegas airport for 9 hours. Were told that there would be nothing they could do for us. My 12 yr old daughter was sleeping on the floor of the airport... Horrible customer service no empathy. The airline did nothing for us even when this was their fault.. read more

So, I finally had a chance to give a review on this airline. I am not sure why my daughter decided to fly with them in the first place even after my warnings. She was scheduled for a flight back from MIA, and the flight got delayed with no explanation from airline representatives. She had to buy a new ticket from American, while Frontier gave her he'll for choosing another airline and not them. They wanted her to stick with them with a stop in Texas, then another in PHX with a 15-hour layover to get back to Ontario. Are you kidding me. I'm not sure why this airline isn't bankrupt and go out of business. I ask all of you not to support this garbage airline that has no decency when it comes to passengers. Cheaper is not better as in the end you will lose patience and your dignity falls for the oki dok. Wish I could give a negative star because they suck as much as a bottom feeder. Well, she is on her way back. Thank God for AA, as she is on her way back from MIAMI after a wonderful 3 day cruise of the Caribbean. Semper Fi........ read more

Horrible airlines they left people on plain for two on a delay. Removed the delay and continued to wait another 20 mins. Never fly Frontier airlines people caughting connecting flights where missed everyone was upset but couldn't do anything but wait. Just looked up the reviews and 38 percent are delayed or cancelled. read more

Flights are overpriced and the charge for carryons and check bags are absurd. Another airline that just price gouges.

If I could less than 1 star I would. The plane arrived 30-45 min late (unfortunately all to common for this airline, here in ontario and elsewhere). The staff said the "cleaning of the plane would take 10 minutes"... surprise surprise it took over an hour. Then when they announce we are ready to board the gentleman at the gate comes on the loud speaker (everyone is already annoyed) and he attempts to joke stating "we are ready but we cant find our crew". SO NOT FUNNY. And unprofessional. We finally begin to board a flight that was set to board at 8:32pm at 10:40pm. As the boarding process is nearing complete the stewardess begins to say "you all need to get moving and get seated... we are late" and "it shouldn't take this long..." all said in a condescending and rude tone. I could go on and on. But if.short statement is ... AVOID THEM AT ALL COST. read more