Look, I am going to leave this review, ..with the utmost honesty. I never, and I mean, I never ever leave reviews. I would normally consider it to be a waste of time to me. I GOT TIME TODAY. I haven't gone to a concert since before the Pandemic. Last person I saw in concert was Gus Dapperton. One of my fiance and I's favorite artists. I have been waiting for a long time now for Covid-19 to clear up some and things start to get back to normal and artists start touring again. Sure enough Gus Dapperton announced a new tour this year and thankfully he would be coming back to Texas. We were in luck; we only would have to drive 4 hours to Austin, Texas. We would need to find some good tickets, so the hunt was on. I finally came across the desired tickets for the show at Emo's in Austin. So excited to see they had a $100 Meet and Greet Package. I thought to myself, this is a dream come true I must buy one for my soon to be wife and I, this had to happen! Well I soon was stumped, confused that it would only let me add 1 Meet and Greet Package ticket to my cart. I thought, okay maybe the website was doing this to deter ticket scalpers. I figured they must either have gone to the extent to block IP Addresses somehow so that different people could only purchase a ticket and give everybody a chance, ...or that they just made it tedious to purchase the tickets so some people wouldn't want to go through the process. There were no indications of a limited supply or anything so I figured it had to be one or the other which didn't seem unreasonable. I was determined I would get this done one way or another, I had family I could call to purchase another ticket, I wanted to surprise my fiance so of course I wouldn't ask her. I went ahead and purchased the ticket with the ticket insurance, which was there for you to use if you couldn't make it for whatever reason you would be able to get your money back for the ticket. I purchased it and then went to try and purchase another or get a family member too and the website said they were sold out. I immediately was struck with such disappointment, my heart sank. There were absolutely no indications of a limited supply or anything. I tried calling their phone number they provide on their website, multiple times, at different hours of the day, different days. Every, single, time.... it would say sorry we are closed and hang up on you. I desperately reached out to the support email that they had available as well as another email listed on the ticket page saying "if you have questions about the Meet and Greet Package, email us here." I emailed both addresses, I never heard from the email talking about the package. Days have gone by and I haven't heard from either email address the package support or the company support, nothing at all. Dreading this situation, I finally have to tell my fiance, no way I couldn't, I had to let her know, and let her know I was sorry and we would figure something out. We could buy regular tickets somewhere else and I just won't attend the Meet and Greet because I don't want to do that without her, she is my best friend, I can't. I had given up hope and was ready at this point to do just as I said, consider it a loss. Well I finally received a reply from Front Gate Tickets Customer Support. Seeing that reply in my inbox was similar to the original gold miners, day in-day out, nothing, when finally you see it, GOLD! I opened the email with great haste! I Began to read with great delight, knowing someone was here to help, to assist in some way, help me find another ticket perhaps, or at least let me know my refund was on the way and they were sorry about this situation. Delight turned quickly to detest now knowing that they told me that they currently aren't accepting refund requests. That there was nothing they could do for me. That they were sorry to hear about this difficult circumstance but I would not be receiving my money back. I literally paid for the ticket insurance which was like an extra $25, the whole reason to purchase it was so that you could get your ticket refunded. This awful company is doing a very untruthful thing to claim and charge someone for something and then deny them what they literally paid extra for, for that particular situation like this that could occur. I would give them no stars if I could. I am a man of diplomacy and I feel like that should always prevail. I am also an honest man and consider myself imperfect but righteous at heart and will. Nothing will rub a good honest person the wrong way like being lied to and to be stolen from. Front Gate Tickets are a bunch of liars and thieves. read more
