First, I had to wait 5 days for Mr. Smith to come Out. He…read moreput in an O ring in the toilet, I guess to try to fix it. The problem did not go away. He told me he could do so much under Choice home warranty. Charged me $85 for nothing. What a big joke. I am telling everyone in North Florida not to use this plumber. The worse plumber experience I have ever had.

Installation of the toilet was quick and efficient. The price of the service was very reasonable.read more

David the technician was prompt very pleasant Had the new hit water heater in in no time! Very neat…read moreand tidy would definitely call David Gray again

I wish I could give no stars Rude and disrespectful employee…read moreJob was not completed. The faucet was still leaking after he changed the knob. I called company and They sent the same man back out and he should not be representing a well known company. He was rude very rude! I will never use them again. My invoice did not reflect the job done. I am waiting on someone to call me back and tell why it says he did work on my washing machine. Then I was told if I had the work completed I would be charge a fee for coming to look at it. Well I was charged any and now they want to try and credit it back after questioned my bill. Horrible experience.

Our toilets, showers, and tubs were backed up and this was on a Sunday. After I called I got a call…read morefrom the company who explained the process and that someone was working in our area and it could be up to 2 hours. I okayed that and got a text message 5-10 minutes later and replied Yes to accept the service. Then I got another text about 15 minutes later from the Service Technician saying he will be here in about an hour. After that text he arrived about 20 minutes later introduced himself and I showed him the problem. His name is Mr. Galu - I hope I spelled it correctly. My first impression was he is friendly, clean-cut, professional, courteous, competent, and wearing a mask. He went to the front of the house to look at the round pipe above the ground and saw bush roots around it. He cut the bush and roots, okay by me and I helped, and then got an electric "snake" to go down the pipe and reversed it out. This cleared out everything blocking the pipe and all was back to normal again. He asked if we had a dog and if we bathe the dog in the tub which we do. He saw a lot of dog hair and most likely was the problem after 12 years of baths. More good news! He recommended Roto-Rooter Preventative Pipe Shield Maintenance Treatment - 1 Gallon - good for at least 64 treatments and will last a year. I definitely want something like this. He had some with him and had it added to the invoice. He explained and showed me how to mix it with water, when and how to do. It is only once a month. The next day I purchased a screen to place over the tub opening to keep any dog hair from going down the drain again. I am completely satisfied and highly recommend Roto-Rooter and especially our Service Technician Mr. Galu as he is the best and would like to give him Special Thanks And Recognition (STAR) - Thank you.

We have been calling roto rooter for years and they have done a good job for fare prices, until…read morethis last time! I will take some of the blame for not getting a quote up front but charging $500 for clearing a bathroom sink clog was extreme! I have since switched companies and am as satisfied with the service and find the pricing much better! Will NEVER recommend Roto Rooter to a friend or enemy!

I found damp carpet in my closet. I envisioned demo of slab, huge holes in the walls and a long…read moreexpensive process. I contacted Duck duck Rooter and they sent a wonderful technician asap. I really appreciate a SMART PROFESSIONAL TECHNICIAN. He checked the closet and the shower which was the probable cause. In less than 15 minutes he identified and CONFIRMED the cause!!!!! Then recommended how to proceed. It will not be a difficult repair and I felt reassured and relieved. Mike is now my favorite person!! Use this company, you will not regret your decision.

They were able to get me same day service for my septic system for a fair price. The technician…read morediagnosed another problem and I truly appreciated that!

Phenomenal service. Efficient, honest, on time, and easy to work with. Couldn't ask for better…read more Great experience and incredibly professional.

Technician, Charles, was excellent! He was respectful and courteous. I had to get a toilet…read morereplaced in a rental property and although I thought the price was high I guess it is the going rate. I would use this company again in the future.

This is the best plumbing company I have ever worked with…read more Spencer the owner is the nicest person I have met , we had a pipe burst an water went everywhere, he was working in the office and he jumped in a work van and came straight out and fixed it, then went all around our house and checked everything fixed some things that were fixing things he said would probably bust the next freeze, he came back the next morning and rechecked everything again. I would definitely recommend this company to anyone who needs a quality plumbing company to work with.

Extreme price gouging!!!! During a hard freeze this past winter my pipes froze and burst. My…read morerelative recommended this company so I called for assistance. They came the next day and repaired the damaged pipes and replaced two sub meters. The plumber they sent had never seen sub meters. He said I'd need to call JEA about them. I explained that they were mine and that I'd had them installed years prior. He had no clue where to get them. He went back to his truck after looking over the situation and I came back inside and called a plumbing supply company five minutes from my home that stated they carried them. I went out to his truck and told him where he could get the sub meters and he was sitting there clipping his nails! After a while he left and got the necessary supplies for the job and came back and made the necessary repairs. According the the owner of the company the sub meters cost $237.00 each totaling $474.00 there was four feet of PVC pipe replaced and the charge for the repair was $2,186.91. The repair took a total of three house counting the time the repair person sat in my driveway clipping his nails and doing whatever else he was doing but surely was not working on my repair. He didn't even wrap the piped with insulation after he replaced the broken pipes and meters. He told me I'd need to do that! Their hourly fee for this job works out to approximately $550.00 per hour! In my opinion that's price gouging. I spoke with Spencer, the owner of the company who told me they don't work "buy the hour" they price by the job and reminded me of overhead costs etc. He said he'd look over the paperwork for the job and see what he could do. After numerous attempts to contact him he finally offered me a $200.00 refund and said he'd mail it to me. After countless attempts to get the refund I finally drove to their "office" and in person I requested they write me a check. I waited about twenty minutes and got the $200.00 refund. I will NEVER call this company again!

Hall and Sons completed a good size project for me. I'm very happy with their process and outcome…read more Their skillset is quite broad. The project was administered well. Each persons demeanor was patient from the in home sales and estimate to the changes I wanted. I plan to use them in the future.

The service was AMAZING! I moved into a new-to-me home that had a few items on the inspection…read morereport that I thought should be taken care of before the condition got worse. Communication was outstanding. OUTSTANDING. Evan showed up on time (!!!) and addressed all of my questions and concerns with patience and empathy. The total bill for 1.25 hours of work + materials was less than $250. I was pleasantly surprised! Thank you, Evan and Hall and Sons, for your amazing service! I am one happy customer!

Scott reached out to me to make this right after the missed appointment. We spoke and they had my…read morephone number wrong in their database which is why I never received a call. We updated this number and they sent out a plumber on a Sunday (sorry to the tech who had to come out, but we very much appreciated it) to remedy the issue. We appreciate the prompt fix very much.

Rude and arrogant plumber boss , called me a dick for not wanting to provide my cell phone number ,…read morebecause I only provided my landline number. The job was completed on time.

Super quick turnaround between requesting service and appointment. Ricky was knowledgeable and…read morepersonable. He resolved our kitchen faucet leak issue quickly and efficiently. We highly recommend and will recommend to friends.

Ricky was awesome! He was able to provide a flat price for services (no chance for upsell/price…read morechanges) worked with our availability (came in the evening after work) and did great work!

What a great experience. Had a water heater that stopped working suddenly (cold showers in…read moreFebruary... brrrr) These guys were super quick to respond, super helpful and got the problem fixed! Couldn't ask for anything more!

Jerry responded to my request for help very promptly. He brought the necessary supplies to fix both…read moreof my toilets. He gave me advice to help avoid problem in the future. I chose Jerry because the first time I reached out (several months ago) he turned down work that truly was not necessary. It's hard to find people with integrity and yet there is Jerry. I highly recommend him. Here is a pic of what he fixed.