If you have been unfortunate enough to have to make funeral arrangements you have probably had the…read moredispleasure of coming face to face with some to the sleaziest and shameless individuals you might ever meet. Most have no qualms about playing on your grief and weakened state to hit you with markups and up charges. If you are in a place where you can pay attention to details you quickly learn that you should never order anything (flowers, catering, car service, etc) from the funeral home. They tend to average 200% - 800% markups. This is especially true where the casket is concerned. Luckily for me a friend had been though this and pointed me to this business. Direct Casket Outlet despite the sound of its name is a small locally owned business. It is a bit out of the way to find, but worth the trip. The husband and wife that own it handle pretty much everything them selfs so there is little risk of anything falling though the cracks. They were patient and understanding. It was very clear that their only focus was on what we needed and what they could do to help us. Not only did they NEVER push us to spend more they actually talked us into spending $1000 less! Let me repeat that. They knowingly gave up an additional $1000 just because they did not believe it was in our interest to spend it! That is a VERY rare thing to find any more. This is not anything I look forward to going though again, but when it does happen this where I will be going. Not just for the casket, but for recommendations for funeral homes and anything else we might need. I was that impressed and trust them that much!

Recently I suddenly lost my younger brother who is a single father of three children ages 18, 14,…read moreand 12. After learning the devastating news my mother and I began the horrible task of funeral planning. At the time we were deciding between a casket or a cremation. His oldest son accompanied us to the casket store but we told him to wait outside in the car.. As my mother and I sat down at the table with one of the owners (the older one) he was very abrupt in speech and did not seem at all sympathetic to our situation. For him it was business as usual I suppose. When we told him we may need a specialized casket b/c my brother happened to be obese, the older owner said, "Oh yeah, I heard we had a big boy in. How much did he weigh? Whew!!!" "That's a big dude!" My mother and I gasp at his boldness. By that time my nephew had walked in to ask a question and heard what the owner said. My nephew said, "How rude!" and walked back out. A phone call was made to the funeral home that held my brother to find out what size casket would be needed to accommodate the bigger size. Again this owner was very uncaring in his demeanor and non nonchalant as to whether he would be able to help or not. About that time some more customers came in and he turned his attention away from us and went to go help the incoming customers. The younger co-owner took over from there. I voiced my concerns about the behavior of the older owner. There were apologies on his behalf, however we did not feel the need to purchase any items from the casket store. We left the store feeling bruised and insulted. I don't plan to step foot in store again.

I received a call informing me of the very unexpected death of my father, late afternoon, on…read moreMarch 27th. I called my wife and I left work so we could start the 6 hour drive to Independence. The next morning we started to initiate a plan because my father did not make any arrangements. I was unfamiliar with any local services and relied on faith when I chose Newcomers Noland Road Chapel from my google search. We were able to meet with Don Birney and discuss our options. We really relied on his experience to guide us. What I expected to be a difficult task turned out to be extremely easy and affordable. Don was very compassionate and thorough during his assistance. Since my father was a Veteran, Don informed us of veteran's assistance. We had arrangements completed within an hour. We had many other matters to attend to and Don assured us he would continue to oversee my father's arrangements as well as the death certificate procedure. We returned to Illinois and Don stayed in daily contact with updates. His perseverance with getting the death certificate signed was invaluable. I received my father's remains in a very timely manner. I can't express enough our appreciation and satisfaction with Don and Newcomers. I highly recommend them for your family.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

Update...after my initial review and a 1 star rating, now a 5, I had another meeting with speaks…read moreand I explained in person my thoughts of the initial meeting. It wasn't what I thought it should be but that doesnt make it wrong and the only person who thought it was wrong was me. I should not have made public or personal references to individuals. Speaks met with me and very cordial conversation was had. I apologize for my response and unfairness toward them in my first review. Speaks is going to take care of my needs when that time comes.

We recently had my mother's service held here. She had preplanned and paid for her service . I was…read moreout of town and in charge of everything. Taylor , the director and I swapped several emails getting everything set up. Taylor made this process painless and easy for me. She answered all my questions and addressed any concern I had with the utmost respect for our situation. She was beyond patient when I challenged the bill and she explained to me what I was misunderstanding and put my mind at ease. Taylor and the rest of the staff was very professional and treated me and my family with dignity and respect. Being in a job like this everyone needs to have compassion and love in their heart and Taylor and her staff proved they have what it takes. With my utmost sincerity I thank you all for what you have helped us do. God bless and please don't ever loose that love inside your heart! The Reid's

We had my grandpa's funeral here. Terriable service. Don't care about the family at all. No food or…read moredrink allowed, not even water. Didn't offer any space or room for a family. Didn't offer a chair to my 84 year old grandma to receive all the guests. Will not transfer flowers to the church. No way to show a slide show of my grandpa. The only thing I've seen the funeral director do is sit and yell at people who bring water or coffee in. Would never recommend. Decor dated and ugly. At 30 min till 8 the funeral director kept turning thermostat down to almost freezing conditions In order to get people to leave. It was very apparent they wanted us out of there as soon as possible. These people have no business being in the funeral business.

They promised me a death certificate and did not keep their promise . They were rude about it and…read moreinsensitive . They rolled out the red carpet for me when they needed my permission to cremate my spouse but once they got that I didn't exist . They made a difficult time for me that much harder . It's all about money with these people . There wasn't even an obituary . Thomas Adam C Hunt deserved better than this !

Nothing but excellent, timely, gracious, and communicative staff. Went above and beyond at each…read moreturn. This was not a fancy, well-attended funeral/burial, and Justin, Tyler, and Dennis at Meyers were fantastic as if it were the most important thing on their plate.

From the owner: Meyers Funeral Chapel offers cremations, celebration of life services, funeral services, funeral…read morehome, funeral director, memorial service, cremation services, memorial service, funeral arrangements, funeral planning, burial service, graveside service, traditional funeral, direct cremation, pre-planning funeral, and obituary

Making funeral and burial arrangements for my loved one has turned into a complete nightmare. No…read moreone should have to go through this when they're trying to lay their loved one to rest. No one knows what their doing and management is just as bad.

All the best here with Phil Z and Cassie! Thank you for…read moreyour compassion and kindness with our family.

We schedule our meeting with Dawn to meet with the Director/Owner, Mr. DiMond. Upon our meeting he…read morewas very clear in the pre-need services we were looking for. I can say that here that meets their mission. He provided a breakdown of the cost of direct cremation, which by far is the most economical (affordable) cost in the entire metro. Their services are the same as others, simply meeting the needs of the community of which the business resides. Upon my research of other funeral and cremation businesses, where the line items are the same, it's just location and not necessarily the quality. Just my opinion.

What a wonderful memorial! Golden Gate did a PHENOMENAL job honoring my brother with the most…read morepeaceful and respectful home going service. You would've thought they knew him personally due to the care and attention that was given to his family. They were so flexible and affordable. We highly recommend their service.

Mt. Washington is the final resting place for generations of my family. The site is beautiful. It…read moreis well maintained and the staff is awesome to work with. They are very friendly and helpful. Because most of my family is closer to the Truman Road side of the cemetery, they opened that gate just for us when we laid my mother to rest there just over a month ago.

I love this cemetery. It has always been a beautiful cemetery even when things were going so well…read morefor them. We walk there a lot I go bird watching frequently there I have a lot of Family there. So it has always been a place to visit since the 1960s for me and even earlier than that for my parents and grandparents It holds a lot of history and also memories for me No matter how horrible it has been treated by previous owners we always made several trips there every year. At least weekly I'm hoping it is getting better care by current owners It deserves it. This is a Historical Landmark and deserves the best as many still come here.