Empathic and took care of several important notifications. Taylor comforted me several times as I…read moream the Executor of our mother's affairs. Thank you$

Carson-Speaks honored my step dad's pre-need plan. It was a plan bought from the man who went…read morebankrupt, and didn't return any of the money and is now in jail. I vaguely remember it in the news about 15 years ago, but heard about it almost every time I talked with my mom. Our first visit with Carson-Speaks was on July 5th. That gave us only a day or so planning cause of July 4th. My stepdad passed on July 3rd. Seriously, though, the team at Carson-Speaks moves fast. We did the regular meet with the funeral home appointment. Arrangements and settings were explained, and selected. No funeral home appointment is joyous or uplifting, even though they call it a celebration. It's really not a celebration, but I appreciate the selling point. The fact that they are selling something was subliminal, and not noticed with our first funeral director. Our first funeral director did a great job. We appointed a celebrant cause there is no religious affiliation. They gave us a choice of poems, 10 pages of poems, one of which was selected to be printed in the program. We went through over 200 poems on July 5th, and returned to Carson-Speaks the 6th with our selection. On the 6th, we met with the appointed celebrant, for more than 2 hours. My stepdad was a war hero, and it was a full military honors funeral. A special award is given in his honor. The first one was presented to us at the funeral, by a speaker I set up and arranged. The connections went smooth, and I was pleased. On July 6th, we had a different funeral director, who reminded me of a salesman. He was okay, but his personality and energy level seemed high strung and inaccurate. But everyone has different personalities. On the day of the funeral, it went smooth, except for one thing that was never explained to us: a picture on the program was missing. When we picked up the flowers and pictures and picture boards I had made on July 6th yesterday,, our easels were missing from our pictures. It was questioned then, about the lack of a picture on the fold out. It was suggested that this be explained to other customers. That's my main complaint. The rest was really nice, with full military honors at the grave site. They thanked us for selecting "Carson-Speaks for our time of need" after the military honors...It's okay, for a selling point. They gave us a flag cover, shell casings, and it was a very honorable event. I would use them again, hopefully not soon. I will request a picture on the program. The programs appear vacant. They provided us thank you notes, which is going to keep me busy today, so I need to get off of Yelp and get started.

If you have been unfortunate enough to have to make funeral arrangements you have probably had the…read moredispleasure of coming face to face with some to the sleaziest and shameless individuals you might ever meet. Most have no qualms about playing on your grief and weakened state to hit you with markups and up charges. If you are in a place where you can pay attention to details you quickly learn that you should never order anything (flowers, catering, car service, etc) from the funeral home. They tend to average 200% - 800% markups. This is especially true where the casket is concerned. Luckily for me a friend had been though this and pointed me to this business. Direct Casket Outlet despite the sound of its name is a small locally owned business. It is a bit out of the way to find, but worth the trip. The husband and wife that own it handle pretty much everything them selfs so there is little risk of anything falling though the cracks. They were patient and understanding. It was very clear that their only focus was on what we needed and what they could do to help us. Not only did they NEVER push us to spend more they actually talked us into spending $1000 less! Let me repeat that. They knowingly gave up an additional $1000 just because they did not believe it was in our interest to spend it! That is a VERY rare thing to find any more. This is not anything I look forward to going though again, but when it does happen this where I will be going. Not just for the casket, but for recommendations for funeral homes and anything else we might need. I was that impressed and trust them that much!

Recently I suddenly lost my younger brother who is a single father of three children ages 18, 14,…read moreand 12. After learning the devastating news my mother and I began the horrible task of funeral planning. At the time we were deciding between a casket or a cremation. His oldest son accompanied us to the casket store but we told him to wait outside in the car.. As my mother and I sat down at the table with one of the owners (the older one) he was very abrupt in speech and did not seem at all sympathetic to our situation. For him it was business as usual I suppose. When we told him we may need a specialized casket b/c my brother happened to be obese, the older owner said, "Oh yeah, I heard we had a big boy in. How much did he weigh? Whew!!!" "That's a big dude!" My mother and I gasp at his boldness. By that time my nephew had walked in to ask a question and heard what the owner said. My nephew said, "How rude!" and walked back out. A phone call was made to the funeral home that held my brother to find out what size casket would be needed to accommodate the bigger size. Again this owner was very uncaring in his demeanor and non nonchalant as to whether he would be able to help or not. About that time some more customers came in and he turned his attention away from us and went to go help the incoming customers. The younger co-owner took over from there. I voiced my concerns about the behavior of the older owner. There were apologies on his behalf, however we did not feel the need to purchase any items from the casket store. We left the store feeling bruised and insulted. I don't plan to step foot in store again.

This company was so easy to work with and very kind. They gave me a time frame of 12 weeks but…read moredelivered in 2. Everything was seamless and exactly as ordered and expected! These are the people you want to work with during one of the worst times of your life because they care!

When I 1st walked into Frisbie Monuments in Independence Missouri I felt comfortable. My husband…read morehad passed away April 2024. I just couldn't get my thoughts together to design what I wanted for our double headstone for he and I. 1st spoke with Beth she showed my daughter and I design books which helped alot. Then Angel Frisbie came to help as well. Both ladies were so kind, compassionate and knowledgeable of what they were selling. This was July 2025 I was wanting to get it ordered so he would have one by Christmas. We ordered it, finalized the design, final viewing of it to be sure it was correct by my daughters, next was the call Sept 24, 2025 it was going to be set in just about a hour. I never imagined it would be set this quick. I cried in my car driving down the road after the call from Colton from Frisbie. I had not seen the finished stone until it was set. I am so pleased at the time frame it took to be done and set. Thank you to Angel and Nathan Frisbie for carrying on a family owned business and helping me make the best decisions in creating something nobody wants to do. Colton thank you and who ever helped you set it you did a awesome job. Beth thank you as well for your help when we just dropped in with no appointment and you welcomed us. I give Frisbie Monuments 10/10 stars for Customer Service Knowledge of what they are going to make for you and guide you thru your ideas and bring them to be a work of art Friendliness Kindness Over all treat you like family Barbara Wiseman & (late) Charlie Wiseman You can view it on the Frisbie Monuments website They will guide you as much as you want them to thru the purchase as to not "Break the Bank "

Update...after my initial review and a 1 star rating, now a 5, I had another meeting with speaks…read moreand I explained in person my thoughts of the initial meeting. It wasn't what I thought it should be but that doesnt make it wrong and the only person who thought it was wrong was me. I should not have made public or personal references to individuals. Speaks met with me and very cordial conversation was had. I apologize for my response and unfairness toward them in my first review. Speaks is going to take care of my needs when that time comes.

We recently had my mother's service held here. She had preplanned and paid for her service . I was…read moreout of town and in charge of everything. Taylor , the director and I swapped several emails getting everything set up. Taylor made this process painless and easy for me. She answered all my questions and addressed any concern I had with the utmost respect for our situation. She was beyond patient when I challenged the bill and she explained to me what I was misunderstanding and put my mind at ease. Taylor and the rest of the staff was very professional and treated me and my family with dignity and respect. Being in a job like this everyone needs to have compassion and love in their heart and Taylor and her staff proved they have what it takes. With my utmost sincerity I thank you all for what you have helped us do. God bless and please don't ever loose that love inside your heart! The Reid's

We had my grandpa's funeral here. Terriable service. Don't care about the family at all. No food or…read moredrink allowed, not even water. Didn't offer any space or room for a family. Didn't offer a chair to my 84 year old grandma to receive all the guests. Will not transfer flowers to the church. No way to show a slide show of my grandpa. The only thing I've seen the funeral director do is sit and yell at people who bring water or coffee in. Would never recommend. Decor dated and ugly. At 30 min till 8 the funeral director kept turning thermostat down to almost freezing conditions In order to get people to leave. It was very apparent they wanted us out of there as soon as possible. These people have no business being in the funeral business.

They promised me a death certificate and did not keep their promise . They were rude about it and…read moreinsensitive . They rolled out the red carpet for me when they needed my permission to cremate my spouse but once they got that I didn't exist . They made a difficult time for me that much harder . It's all about money with these people . There wasn't even an obituary . Thomas Adam C Hunt deserved better than this !

Nothing but excellent, timely, gracious, and communicative staff. Went above and beyond at each…read moreturn. This was not a fancy, well-attended funeral/burial, and Justin, Tyler, and Dennis at Meyers were fantastic as if it were the most important thing on their plate.

From the owner: Meyers Funeral Chapel offers cremations, celebration of life services, funeral services, funeral…read morehome, funeral director, memorial service, cremation services, memorial service, funeral arrangements, funeral planning, burial service, graveside service, traditional funeral, direct cremation, pre-planning funeral, and obituary

Making funeral and burial arrangements for my loved one has turned into a complete nightmare. No…read moreone should have to go through this when they're trying to lay their loved one to rest. No one knows what their doing and management is just as bad.

All the best here with Phil Z and Cassie! Thank you for…read moreyour compassion and kindness with our family.

We schedule our meeting with Dawn to meet with the Director/Owner, Mr. DiMond. Upon our meeting he…read morewas very clear in the pre-need services we were looking for. I can say that here that meets their mission. He provided a breakdown of the cost of direct cremation, which by far is the most economical (affordable) cost in the entire metro. Their services are the same as others, simply meeting the needs of the community of which the business resides. Upon my research of other funeral and cremation businesses, where the line items are the same, it's just location and not necessarily the quality. Just my opinion.

What a wonderful memorial! Golden Gate did a PHENOMENAL job honoring my brother with the most…read morepeaceful and respectful home going service. You would've thought they knew him personally due to the care and attention that was given to his family. They were so flexible and affordable. We highly recommend their service.

Mt. Washington is the final resting place for generations of my family. The site is beautiful. It…read moreis well maintained and the staff is awesome to work with. They are very friendly and helpful. Because most of my family is closer to the Truman Road side of the cemetery, they opened that gate just for us when we laid my mother to rest there just over a month ago.

I love this cemetery. It has always been a beautiful cemetery even when things were going so well…read morefor them. We walk there a lot I go bird watching frequently there I have a lot of Family there. So it has always been a place to visit since the 1960s for me and even earlier than that for my parents and grandparents It holds a lot of history and also memories for me No matter how horrible it has been treated by previous owners we always made several trips there every year. At least weekly I'm hoping it is getting better care by current owners It deserves it. This is a Historical Landmark and deserves the best as many still come here.

From the moment we met Nichole, we felt at peace and knew we had made the right decision with…read moreNewcomers funeral home in Independence, Missouri. She put our family at ease, she was professional, sympathetic, listened attentively and offered guidance and suggestions. We went in late afternoon on a Friday to make arrangements and Nichole went above and beyond to make everything happen so the funeral could be on Monday so our loved ones could all be there! The price was very affordable. My Mother looked beautiful and peaceful. Nicole made a difficult and stressful time for us comforting, She is a lovely lady and a blessing! I would highly recommend Newcomers funeral home in Independence ! The Family of Dolores Siegrist

My family used DW Newcomer & Sons service after the unexpected passing of my step brother…read more I did not make the arrangements, but my dad was present for those. He said that while the staff were very friendly, it is crystal clear that this is a business and that money talks. I appreciated the care that they took in placing tissue just about every three feet. I also liked that there were many staff members present to divert media or other unwanted distractions. The staff here did a wonderful job staying out of the way and jumping in right when you needed them to. The decor is what you would expect from a funeral home opened many many moons ago. But it was in good repair and very clean. Overall our experience was a positive one.