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Frio Acres

2.9 (9 reviews)

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Neal's Lodges - The Frio

Neal's Lodges

(96 reviews)

The email exchange to set up the reservation was good and professional. The cabins and customer…read moreservice were not. Their response to my feedback lacked any accountability: Thank you for letting us know. This place isn't for everyone. However, thousands love us so we will trudge on! Feedback to Neal's: We had a reservation for cabin #2 for July 13-17. I expected the cabin to be small and rustic, but I did not expect the cabin to be dirty. The floor didn't look like it had been cleaned in a while. The bedside table next to the bed on the right has a recessed design along the outer perimeter of the top that was full of dirt. The bathroom was also dirty, especially the floor behind the toilet. The AC was very loud. The bed closest to the AC unit was tilted such that the head was lower than the feet. Lastly, the customer service was lacking. In my cabin and my daughter's cabin (#3), there were nice, clean, and relatively new frigs. However, the person who installed them, hung the doors, so they opened to the bed and not the kitchen. I know for a fact that the doors could be hung either way. When I asked the door to be changed, I was told it can't be done. What that meant is that it was not going to be fixed. This seemed to be an unreasonable answer. Hopefully, y'all will make the effort to get the refrigerator doors hung correctly. My family chose to stay at Neal's' on the recommendation of my adult granddaughter, who had stayed in a 3-bedroom cabin for a number of summers with a friend and the friend's family. We will not be staying at Neal's again.

There is absolutely no life guards and minimal safety precautions. Staff is welcoming but I've…read morepersonally heard that they are unfair to their employees and passive aggressive. Overall not a nice place to be and dangerous. Last year somebody almost drowned coming off of their slide (which is overpriced).

Frio Acres - vacation_rentals - Updated May 2026

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