The Ice Cream was Delicious and the Customer Service was Great. The Manager was Helpful and the store was Clean. read more

The service was awful waited for over 20 mins just to get our appetizers, the ambiance is nasty, filthy, and dirty tables and staff just sitting around doing nothing unless someone walks in to get seated. Just on their phones not a care in the world. Don't go here unless you want to wait forever. The food is okay....wouldn't come back . read more

My grandkids ordered the Jolly Mixer, which is shown in the picture with a different size cup than what they actually received. When I asked the waitress why they got the smaller cup, she simply replied that's what they serve. Why advertise something that they don't serve? read more

Friendly's - Jolly Maker - American Near Me - Blackwood, New Jersey

Reminds me of school cafeteria type food. I would rate it a 2.5 stars because of the sundae. I ordered the fishamajig melt (fried pollock with cheese and tartar sauce on white toast). It was good to curb my appetite but I wouldn't order it again. My husband ordered the smash burger and it was good. My daughter ordered the bacon cheeseburger and she said hers was delicious but her tastebuds aren't that sophisticated (lol). The best thing about our meal was the ice cream sundae and the service. Our waitress was very nice and attentive. The place looks like a typical diner. Clean dining area but the bathroom seen better days. read more

Friendly's - Fishamajig SuperMelt - American Near Me - Blackwood, New Jersey

See all

What's not to like about Friendlys?! I love this location in the outlet mall. It's perfect for a treat after shopping. The dining room is a good size. The bathrooms were clean. I did a take out sundae since it was pretty crowded. They have the best peanut butter sauce! The ice cream is very good. The regular sundae is good to share too. Also if you join the rewards program, you get a free sundae for your birthday! read more

Friendly's - Peanut butter and hot fudge sundae - American Near Me - Blackwood, New Jersey

Service was horrible. We waited to be seated for 15 minutes. When we spoke to one of the waitress about being seated we were told we will be seated after they cleaned all the dirty tables. The waitress already had cleaned one but still made us wait until she cleaned all the dirty tables. Also we got our food but didn't get our milkshakes until we were finished eating. Everyone who we talked to who worked there acted like they were doing us a favor. Very disrespectful. I definitely would not recommend this place at all. You think you would get better service since there tips are mainly the salary. Horrible!! Will not ever return! read more

There were lots of unfavorable reviews, but my family had a pleasant lunch today The waitress was very friendly, service was fast, and the food was what I would expect at a Friendly's. Oh, and the Mozzarella Sticks were the hottest Mozzarella Sticks I've ever had. read more

See all

The food was cold and took 2 hours to get to the table it was just 2 of us nobody else was here and the food had bugs read more

Friendly's - A Bacon Cheeseburger - American Near Me - Blackwood, New Jersey

My family and I always have a great experience here. Servers and manager were very kind and helpful!

I have no idea how crappy the food is because the service is so f'n awful I walked out like 2 year ago because I was told at 6:45 "sorry we close at 7" Thought I'd try today so drove 25 minutes to the closest location not realizing it was the same awful Friendly's Walked in and saw a few families eating and the host said "sorry can't take an orders because our system is down. It will probably be 20 minutes" I said "ok I'll sit here and wait". He rolled his eyes super annoyed a customer would want to wait for ice cream Now I understand things happen, but imagine being so incompetent as a manager or owner that you can't figure out a work around. I then watched a couple dozen other customers walk in, be told "sorry" and walk out I figure they lost several hundred in revenue on a slow Friday afternoon out of sheer laziness and incompetence Gosh if only someone was smart enough to say "hey let's figure out how to make this work!" and maybe tell customers "our systems are down right now, but we can accept cash if you're interested. By the way, the closest ATM is there" Nah just accept defeat and turn away willing customers Anyhow after about 15 minutes of being completely ignored I walked out. Not even offered a water Talk about a complete shit show with zero employees with an iota of customer service If you're the owner you should immediately fire the local manager I hope this location closes down. It's an embarrassment Please do not go here. They don't deserve your business read more

Friendly's - Closed at 4:45 on a Friday because the local manager is apparently to stupid to think outside the box - American Near Me - Blackwood, New Jersey

Terrible service. Ordered through Grubhub, and they didn't give the driver the full order. $50 worth of food just not delivered. Contacted Grubhub and they said it was Friendly's fault, called Friendly's and they said it was Grubhub, so nothing they can do, not their fault. Offered no solutions other than I could drive up myself an pick it up. I have a house full of people, and that's why I ordered delivery. Not helpful, not courteous, not recommended. read more

great food great service nice portion size and the desserts make it that much more better

smells like farts.... Literally I thought it would dissipate and it carried on with gusto. We sat down, waited around 5 minutes. More specifically for the imminent of sweet death. Unfortunately we did not get to the food portion of this experience. read more

the food was really good and nice service , also clean all to gather everything was amazing they got the food out pretty quick and their ice cream is delicious. read more

Food is always great. I've been eating here since I was a little kid. I hope they keep all the remaining restaurants open forever and ever for me and my family to enjoy generation after generation. read more

Great lunch, good value and tasty. Server was nice and attentive. The sundae was yummy

1 star is generous, I wish I could leave it in the negatives for this place. I was sitting in my seat twiddling my thumbs playing candy crush for about 15 minutes waiting for service. The mac n cheese bites were absolutely rancid, they would have tasted better if they used canned cheese wiz and cat feces. The waffle fries were harder than my own teeth, if I ever go to prison I'll be sure to bring one with me to use as a shank in the showers. Cheese burger was pretty nice though. read more

Friendly's - American Near Me - Blackwood, New Jersey

Great experience. Waitress was very pleasant and accurate with our order. Everything tasted good.

the service here was fast, the food was hot and taste amazin. highly recommend. It was a nice friendly atmosphere for a lunch date with my daughter read more

It's Friendlys I get it. But what in the horrible experience!!! My kid loves this location. I suffer through the food for the kid. I don't have high expectations but I do expect at a minimum to be able to enjoy a meal. I recently visited this restaurant at the request of my kid. I walked in the restaurant right behind a family of four. In fact the mother held the door for me. She put in her name and was offered a table at the door that was dirty. The chairs were scattered trash underneath the table. The table had seen a better day! The lady declined the table and was told she would have to wait 10 minutes for another table . I walked up and I was offered the same dirty table at the door. I too declined the table. But I was told that I needed to wait 15 - 20 minutes for a table . I said okay no problem. Then I was told that they stop seating guests at 7:45. I didn't understand why that was relevant since the lady in front of me didn't get the same speech. I kindly told the young person okay no problem. I said long as we get seated I am fine. He said I can't guarantee you will get seated . I said I am confused it is 7:15 pm and you said 20 minutes max. I said what is the problem. He said well I can't guarantee if you wait you will be seated he said but you can get take out if you don't get seated. I said so you are telling me I can wait here and you tell me I can't get feed unless I get take out. He said yes. Clearly this young man was lying. So I was even more upset since I drove past another Friendlys to come to this one with gas being $10 a gallon. But I have to set example for my kid. So we left. I won't be back. read more

Cleanest Friendly's I've ever visited. Like an oasis in the middle of Gloucester Premium Outlets, it provided shelter and sustenance when I had had enough shopping and just wanted to get off my feet and quell the emerging late afternoon hunger pangs from dodging lunch. Friendly service, and a reasonably priced patty melt with waffle fries were exactly what I needed. The surprise free sundae put a creamy smile on my face. Sure. I've had better, but Being There was Everything this day! read more

See all

Food looks like is comes out of a box, it's either overly salted or completely bland. For the price don't waste your money! We stopped here because we were hungry. Terrible! read more

Friendly's - Meh... - American Near Me - Blackwood, New Jersey

See all

My Experience was Thee absolute BEST. The atmosphere was welcoming and friendly. It was my birthday and the entire staff came to sing their birthday song to meI loved it. I also lovedddd My server , which was Chyna and she was a DOLL! service was fast and sufficient. The food was delicious. enjoyed every bit of dining at here! 10/10 highly recommend read more

I just had the best meal here at Friendly's. The burger and lobster roll were both delicious as was the ice cream we had for dessert! Jessica our server went out of her way to make sure we had a great experience and even figured out how to place an order for something I wanted which was no longer on the menu. This really made my day!! read more

First time visitor to this particular Friendly's. The food was decent. The restaurant didn't appear to be clean. We actually asked to have our seat changed because of flies. Apparently ice cream, soda ,had spilled and not been wiped up. read more

the food tasted stale. the service was horrible, we wanted to dine in but were told that'd we'd have to wait because of the internet being down. we proceeded to make a take out order and the boy with blonde curly hair and glasses seemed to not know anything. we asked questions about food and what it consisted of he couldnt answer. i asked for a side of ranch and got sour cream. definitely don't recommend. go to auntie anne's instead. read more

Today I came in with a group of 10 for a trip with special needs students. Simply wanted to get ice cream and celebrate the end of the year. As soon as we walked in, we were immediately told that we were not able to be seated or served. There was one other party in the whole place. Empty. We were rudely told we should have called before. We offered to split up our group and told the manager we only wanted ice cream. He refused us and lost business for 10 people. I think this was completely ridiculous and terrible business. He talked very rudely to us and ruined our last field trip for the year. read more

Wow. I ordered soup because I'm getting sick and this was disgusting. My goodness. Glad I just wasted $5 on soup.... read more

Friendly's - Fatty meat that's a whole lot of different colors. - American Near Me - Blackwood, New Jersey

I had a gift card that I tried to redeem today, and Dennis Anderson, the manager of store 7501 said that he was not able to run any gift cards. I had the balance of $4.23 written on the card. So because there was a problem in the computer, he would've take the card and credit me for the $4.23. This was very poor customer service. His attitude was "Oh, well. There is nothing I can do." The date was February 13, 21, and the location was the Gloucester Premium Outlets in Blackwood, NJ. I will not visit this establishment again. read more

Friendly's - the name of a business card - American Near Me - Blackwood, New Jersey

Kid friendly and delicious. Super melts are yummy as well as their ice cream. Never super crowded. One of the reviews on here is treating this place like a 5 star restaurant. It's essentially like a diner, but more geared towards families. read more

Ordered a $5.55 chicken sandwich with waffle fries. The chicken was rubbery. My server forgot the waffle fries and initially gave me regular fries. The regular fries were awful and tasted very old. The waffle fries that came out later tasted better. Got a scoop of vanilla ice cream which was the best part of the whole meal. My server was very sweet though. read more

Friendly's - American Near Me - Blackwood, New Jersey

I decided to celebrate my 40th birthday at Friendlys and my server's name was Jess and she deliberately gave me the coldest service possible. She never checked on me but she checked on all her other tables several times. Unfortunately all her other tables were customers tgat were White and unfortunately thus leads me to believe she was prejudice. Furthermore i asked if they could sing Happy Birthday to me and she promised to do that. i happened to observe her and she never tried to get me squared away but as she handed me my check she said we don't do that no more. As a result of this that Friendlys won't have to worry about me spending another dime in their restaurant. read more

One star is generous. I work in the outlets and we were given menus by a Friendly's employee saying that they now deliver to the stores of the outlet. I called and tried to place and order only to have the girl on the phone say "No. We don't deliver." I asked her to make sure, I knew I wasn't going crazy when I vividly remembered their employee dropping off menus saying they deliver. After being put on hold for about five minutes she picks up the phone and says "Oh, actually our GM says we do deliver to other stores"....The good thing is that our food came quickly, but the girl that dropped it off was on her cell phone making a personal call and hands me my food saying "hey Maddy, here's your food." And then storms off. So incredibly rude. Not even a "thank you" or "have a good day!" Will not be ordering from there again. The food wasn't even good, I did not eat all of it. read more

My husband, our daughter, and I went in to have linner and we got seated pretty quickly. Our table wasn't even cleaned off, I used a wipe to clean it off because there was no one around to ask them to clean it off. Then we sat there for 10 minutes waiting for someone to take our drink order and about 6 servers walked past us and didn't even come to our table. No one even took a drink order. Then a couple came in AFTER us and they were waited on BEFORE US!! We stood up and left. There was also another woman in there with her baby and her other child. God only knows how long they were waiting to be waited on, they still had their menus on the table and they were there before we even got seated. This establishment is going down hill FAST. And it's not just this location, but the Voorhees, NJ one as well!! read more

It wasn't a particularly busy Sunday, but service was sluggish and the food was underwhelming. Kinda like they're not really trying. Even my 9-year-old niece, who is the reason we go to Friendly's in the first place, agreed she doesn't want to go back. Hopefully the outlets get some better dining options. read more

If I could give this place negative stars I would . We were shopping so we walked in there hungry as hell. Took us 10mins to even get our drinks ...40mins to get our food. Food was cold but I sucked it up and ate it. People behind us that came in after us got their food wat before us but never got their drinks ..ladies next to us waited 30mins for a salad and when it came out it was the wrong salads and the right ones took about another 20mins. I would usually open my mouth but it wasn't worth it because it was all young girls and the manager was young as hell so y waste my breathe . Took another 10mins for my sundae ..wanted to leave no tip but I work in the tipping business so I couldn't do that ...but I will never go back and I love friendlys read more

Very clean and good service. Food came out quick and speedy but not to fast. Appetizer came out first then our dinner. All together perfect service and cleanliness. read more

Nothing goes with shopping quite like ice cream, am I right? On a recent mother-daughter trip to the outlets, we decided to consume all the calories we'd burned running from store to store in a single spoonful, and Friendly's was there with sundaes to do just that. This is by far the cleanest Friendly's I've ever been to - its new, and still spotless. We perused the food menu which offered standard fare, but decided to leave all our calories for the ice cream. We quickly settled on sundaes - a classic banana split for mom, and a PB Cup for me. I ended up with the wrong sundae (although it was very similar, another peanut buttery flavor), and when the fellow working the ice cream counter realized that, he made me another to take home - that is absolutely the best service I've had at any Friendly's, and better than most other restaurants, too. I don't typically give chains 5 stars, but the service, especially from the ice cream counter, completely won me over. The sundaes were also among the best I've ever had - this guy took his job very seriously, and mixed up plenty of toppings with the scoops, leaving me with heaping spoonfuls of syrup and pb cup pieces. If you're craving a good sundae, seek this location out! read more

Went in at 8:50pm for food and ice cream on a Friday night. Waited for 5-10 min for someone to greet us at the door to seat us then proceeded to tell us the they were slowly closing the grill. Very unprofessional and gave major attitude when we wanted to sit and eat food. So we didn't stay. Walked out and drove to the Friendly's in Deptford. read more

One star is being generous. I've been to this Friendly's twice now. First time, took almost 3 hours. Today, tried to go with my husband hoping the service was better since the first time. Nope. We were sat and for a while only saw the one staff member for about 15 minutes while we waited for someone to acknowledge us. Other tables that came in after us were settled with drinks and ordering. Then the manager came to us and got our drink order and said our server will be right with us. She went in the back and suddenly another server showed. And two bus boys! (Where were they?) Took our order. I ordered a cup of soup and an entree. 20 min later my husband asked about my cup of soup. The server rolled his eyes and said he would get it. Came out shortly with soup. No utensils or napkins and he dropped it and disappeared. All that, and it was the wrong soup. Tried to find any employee to get it corrected and no one in sight. Waited another 5 minutes. Still no employees. People were lining up at ice cream counter and front podium. Still no employees. We got up and left. Managment needs to get involved and fix this terrible place. It's the only sit down restaurant at the Gloucester Outlets. read more