STAY AWAY FROM THIS UNPROFESSIONAL, UNETHICAL BUSINESS!!I They also charge sky high, insane prices that are unconscionable. A half hour of work cost around $2,000. A joke!
It has been an absolute nightmare dealing with this horrific company, and their crazy, whacko, violent owner who actually screamed at me at the top of his lungs!! This creep is seriously unhinged, and not at all professional, calm, reasonable, or ethical!! I am considering filing a restraining order against him if he does not stop harassing me.
Anyway, they sent a plumber out a few months ago to replace a hot water heater, and while here they damaged our water pumps that bring water up our hill, and we were left with HALF THE WATER PRESSURE we are used to having!! I tried contacting the company's main number repeatedly, for over a week, yet no one responded. I also texted the actual plumber to ask him to please return as we have an issue with the work that was performed and that it somehow caused a sudden and drastic reduction in our water pressure. Well, as usual, nothing happened, so when I refused to pay the bill until they addressed and fully corrected this issue, the jerk owner refused to take any responsibility, claiming that this has never happened to them before, that its impossible, etc, etc...all while screaming and shouting at me in a very unhinged way....he was threatening me, and then said that they would come and enter my home, and rip the hot water heater out and take it with them...um, crazy much?? So, not wanting any further issues with this insane owner, I paid for the actual water heater, but not all of the service, as I convinced him that this was fair until I had a full assessment and second opinion as to what happened to the water pumps and the house pressure. I was perfectly fair, calm, and reasonable, yet the owner literally lost his mind. A very scary man.
So, I phoned and spoke to a handful of water pump companies that said yes, it is entirely possible and very likely that when they replaced the hot water heater, it could have damaged something, causing the serious drop in pressure. We have a system that is not very common unless you live high up on a hill, which we do, so these bozos having never seen equipment like ours obviously had no idea what they were doing, and thus caused damage to our entire water pressure system. I was livid, because they eventually said under no circumstances would they fix this and to call someone else...which I did, but was quoted $250 - $500 just to have someone come take a look...and that did not include any repairs, so I just left it as is knowing this crazy owner would refuse to cover that fee and any repairs, so now this home has half the normal water pressure, all thanks to Friendly Plumbing!
To make matters worse, I went round and round dealing with them and this issue for months, and each time they promised to send someone out to look into this, they would flake and not show up. Then they had the nerve to blame me, when it was their plumber who actually never showed up at our scheduled appointments!! They then were angry at my schedule, because I could not reschedule when it was convenient for THEM!!! Um, hey as*****s, my life does not revolve around your flaky plumbers schedules, and I am out of town frequently for long periods of time dealing with a health issue, yet these fools do not understand that customers have lives that do not revolve around waiting for them to finally show up!! Seriously, its like I am dealing with children!
DO NOT TRUST YOUR HOME OR PLUMBING TO THIS BUSINESS!!! The owner is a crazy, possibly dangerous person who shows neither professionalism nor respect to his customers. Who acts this way??? Shame on Friendly Plumbing!! They deserve ZERO STARS!! read more