Robert was friendly and prompt. He installed a hose bibb for me and advised me a different way to take care of an exposed gas pipe that saved me $300. read more

I picked Robert at Friendly Plumber because the Yelp reviews and because I really like to patronize local businesses when I can (I mean I can call a plumber from anywhere in the city but I like to support my 'hood and keep the good businesses here). Anyway, I called at 9am and had an appointment for that late that afternoon. He came as promised and with little drama or nonsense had my blocked toilet (yuck) fixed and done in 15 minutes for a very, very reasonable cost. He even gave me suggestions as to how to avoid his return and we had an interesting discussion about Yelp and its business model too. He just runs a good show and is a really nice, smart guy to boot -- I would recommend him to anyone. read more

"friendly" is definitely appropriate for Robert... we ended up wasting a good half hour just chatting about politics and the real estate market as he was writing up the list of work I had for him. I gave him a key and he later returned it to me at another location.... and the final cost... $50 LESS than the quote. My only concern wasn't an issue either - one yelper complained that he failed to show for an appointment... so i called the night before (mine wasn't a rush job) and a friendly receptionist confirmed it for me.... and Robert was on time. So a solid 5 stars. read more

Believe the 5 stars from so many people!!! Robert WAS friendly, but most of all he wasn't trying to rip me off like those other guys at Atlas or Water-Heaters-Only. I'm not going to give those other guys mean Yelp reviews, I'm just giving Friendly a great one. I'm a stay-at-home-mom with "Take Advantage of Me" written all over my smile. Sure enough Atlas/Water-Heaters-Only tried to do just that. It seems to me they tried to talk me out of what I wanted into a mediocre brand and model they had sitting around their warehouse in a ripped up box. I must have looked like the perfect person to unload it on. Luckily my husband came home (he does not have "Take advantage of me" written on his forehead!) He googled the brand and model of the water heater (something I recommend everyone do.) Atlas had presented it to me as "The Best!" and my husband discovered it was "expensive and mediocre." And not even what we wanted in the first place! Then there was Robert at Friendly. He really listened to us talk about what we wanted. We explained the 3 loads of laundry we do, the 3 dishwasher loads, the 5 showers a day we needed to be hot and he installed exactly what we needed, even doing the extra soldering on our ancient pipes late into the night--on a Friday. He didn't recommend the high-end brands to us--he recommended we go with the old stand-by GE, who could gaurantee us a 12 year warranty--a company who wasn't invested in "upgrading" every few years and thereby making their own parts obsolete. Robert at Friendly was completely straight up with us--no monkey business, and even willing to give me tips on how to not be taken advantage of in the future! read more

Responsive, helpful, did the job for a fair price, came as promised on a saturday afternoon. Would definitely use him again.

Always nice, gave us an estimate and stuck to it. Seems honest and reliable. He was a little late for his first appt., but showed up on time on the day he'd promised and did a good job installing a hot water heater and fixing a clogged garbage disposal. They cleaned up after themselves, even putting the stuff in our storage unit and under our sink back in place. I don't know about cost compared to the competition 'cause we just needed to get the work done, but it seemed fair as well. (We also appreciated their suggestions that we postpone some work until absolutely needed.) We'll definitely use them again. read more

Rob is absolutely the best. He's done a bit of work in my place, which had shoddy plumbing to begin with. He replaced my shower valve and patched up the wall. It works and looks as good as new now. He also fixed my water heater on short notice while I was out of town. I couldn't ask for a more dependable and friendly plumber! read more

Our water heater blew out last Saturday morning. I was dreading the "weekend" rates on a plumber. I called Robert because we'd used him before for a new faucet and we were happy then. We're happy now as well. Robert turned up, assessed the situation and had installed a new water heater by 4:00pm that afternoon and all on his own I might add! The cost was within the estimate and well done. Robert is courteous and friendly (especially if you make him a latte) and to top it all it was his birthday!! read more

It had the makings of a plumbing catastrophe. Our laundry room had flooded and water was leaking through to the garage below. After checking the usual suspects, I couldn't find the culprit and was convinced I'd need a plumber. At the recommendation of our realtor and friend, I called Robert at Friendly Plumbing. He asked a lot of informed questions and then calmly, systematically helped me pinpoint the likely cause and possible solutions. Robert said he'd happily come out and check for himself, but that I should try one of his fixes first. You've got to hand it to a guy who'll help you solve your own plumbing problem before potentially charging you a fortune to do it himself. Next time I have a real plumbing catastrophe, I know who I'll call. read more

These guys are what service should be. I had a small project and some repairs to be done. I told him what I needed done and he asked what I wanted as well. We worked out a fair price and they didn't leave until I was satisfied that everything was right. This is how all my projects should be. Thanks guys! read more

Friendly Plumber was great! I described my problems over the phone and he told me how to fix one of them by myself. Then he came over very late on a Saturday night to fix my shower (which I was in desperate need of). He was very friendly and gracious the whole time and did the job quickly. Exactly what you want in a plumber! read more

I used Friendly Plumber after finding many favorable reviews on Yelp and am happy to say that i had a great experience! Robert is extremely friendly, down to earth, offers a fair price and gets the job done right the first time. I have used his services twice - once for a kitchen sink and the other for a water heater. I would eagerly recommend him to anyone with plumbing needs. read more

Robert was great! He preformed work on our kitchen sink and disposer...they now wrok like a charm. He was extremely nice and helpful. And extremely reasonable! He has my recommendation 100%! read more

Not only were they fast and honest, but they WERE friendly! They got that nasty hairball out of my sink and used the most cost effective method they could. The gentlemen that came over also gave me a great introduction to plumbing 101. read more

Top-notch service and reliability! This guy did a water heater replacement for me at my home and was excellent. He came when he was supposed to, gave me all the options for me to make an informed decision, did a great install and was very friendly throughout the whole process. I had a few plumbers come to look at this small enough job and he was by far the best in every aspect. read more

I manage a multi-unit mixed use building in San Francisco and have found Robert to be the most competent plumber in the city. Last year I had a somewhat complicated gas line issue in one of the commercial units and Robert was able to diagnose and resolve the situation after two other plumbing companies were unable to come up with a workable solution. Since then, I have relied on the Friendly Plumber for all my plumbing work and have been pleased by the high quality of work and the reasonable rates. He is as good as it gets in his trade, and that is a rare thing indeed. . read more

I have never experienced anything like this before - I scheduled an appointment with Robert the "friendly" plumber after having a very pleasant conversation with him on the phone and he never showed up!!! No call and no return call after I called him several times to see what was up! I can't believe I got stood up by a plumber. So unprofessional and disrespectful of my time. read more

Just another 5-star review to add to the melting pot of happy customers. I agree with all the other 5-starers, great service...friendly...et cetera, et cetera... read more

I'm not going to give them 1 star because its not their fault insurance is expensive. Called them based on reviews here. They are not covered by insurance to do work in buildings with more than 4 floors. Just wanted to let people know ahead of time. read more

I called Friendly Plumber based on the excellent reviews I'd seen. I suspect many of these reviews were written when they were a one man shop, now have expanded due to demand generated by Yelp. I got charged $220 for less than one hours work, replacing a sink trap. When I called to ask about this, the owner explained to me that it costs him $80 just to dispatch someone on a call. I said I still thought $220 for less than an hour was exorbitant. He agreed to refund part of this money on 12/20. It's now January 29th and I have yet to see any refund. read more

My shower handle stopped working recently, forcing me to use pliers to turn the thing on and off. I've also had a persistent leak under one of my bathroom sinks for a year now, and another plumber and a handyman failed to adequately solve the problem Enter Sean of Friendly Plumber. Awesome accent, extremely friendly, and a really gentle manner. He was quickly able to assess and fix the sink, and he was kind enough to spend a long time on the phone with the manufacturer ordering a new shower part for me. When the part arrived, Sean was there within minutes, installing it quickly. Throughout both visits, he was professional, communicated everything well, and repeatedly asked whether I was comfortable with the pricing. I don't have much of a frame of reference for cost, but I didn't get the sense I was being taken advantage of. I have a very good opinion of this plumbing company and will make them my go-to guys from now on. read more

We called these guys up to give us an estimate on a leaky shower faucet we had. The guy came 2 hours late without notifying us. Granted it was extremely rainy that day so being late is understandable, but a courtesy call would be great. The house visit estimate was 40 dollars, and then he told us that it would be 320 dollars to fix the problem minus 40 bucks if we decided to go with them (subtracting the house visit). Our landlord didn't like that price so we went with someone else. Needless to say, we got it fixed by another company for a total of 167 dollars. Far cheaper elsewhere. read more

Left a message two days ago about heater repair. No one called me back.

I can't say enough about how pleased I was to find a professional, courteous, and competent plumbing service on my first try. I called at 7:30am and received a call back at 8:00, a full hour before their offices officially open. Katherine asked relevant questions to quickly assess my problem, offer a tentative diagnosis, and make sure I wasn't going to get myself in trouble with my landlord or neighbors. Sean from Friendly Plumber arrived at my apartment shortly after I called. He was friendly (no false advertising here!), honest, and worked hard to make sure the problem was resolved as quickly as possible. I had done quite a number on the kitchen pipes, but Sean had me fixed up in a jiffy! Despite the fact that I apparently still have some life learning to do around the appropriate use of garbage disposals, I am relieved to have found a quick and professional plumbing service. I'll certainly be back when I need professionally delivered plumbing expertise in the future. read more

Plumbing service was 4 stars. The drywall person (Andrew) that they recommended did more talk than sanding. poor job. I think he used 1/2" drywall where 5/8" was needed. read more

Robert M is a great plumber. I was shocked to see that he had so many 5 star reviews that were filtered! He has over 250 reviews! If you are looking for a "friendly" and reliable plumber- contact him today!!! Kudos to Robert for having such a great fan base! read more

We needed a new water heater and found Friendly Plumber on Yelp. He replied promptly, showed up on time, and just like their website said, provided me with a quote prior to doing any work. He gave me great suggestions, asked thoughtful questions about our water usage and future plans. He did not try to push the most expensive product. In fact, we went with the lowest option - which turned out to be the right one for us. Robert worked quickly and efficiently. Cleaned up after his work. Can't even tell he was there except for the brand new water heater. He stayed to make sure everything worked. We are extremely pleased and will definitely use him again and recommend him highly. read more

Just like everyone else, I think Robert is AWESOME! I clogged up our garbage disposal with lemons. By the time we could be home in order for him to come over, the food may have gone down somewhat by itself. He called to say he was on his way over (earlier than he thought). When he ran the disposal, everything was working again. He was able to advise us on this and one other bathroom drain question as well. He was kind enough not to charge us but left us with handy new drain/plumbing knowledge. I would SO call him again in the future. Seriously, he's the best. read more

Couldn't have been better. On-time, friendly, honest, clean and efficient. I will definitely call these guys for any plumbing problem in the future. read more

03/11, Friday: Called for an estimate. Came over, checked everything, said will email quote over weekend. 03/16, Wednesday: No email. Called. Was told "Send me an email first - I'll reply tonight". Sent email. 03/23, Wednesday: No response. Confused and disappointed with the unprofessionalism. Called another plumber. Got everything fixed the next day. Shouldn't have wasted time with FP in the first place. read more

About to call the Friendly Plumber for help again. Over the last 10 years Robert has provided the best imaginable service for all my plumbing needs. There is no need for fear of his finding a problem where none exists. He is always there for you, rain or shine, fixing the problem and showing you how to maintain what is repaired, and also what to prepare for the future. He has just been a life saver. I thought I should write this review first because I always forget to yelp about him after he comes to the rescue. Integrity. That is the word for the Friendly Plumber. Integrity. read more

I stand by my initial review. After having the problem resolved via another contractor I was upset enough to get a login to Yelp and post a review. After i wrote my review FP responded with: "This reviewer, his IP Address, User Profile, and track record is currently under investigation by http://Yelp.com's Administrators because the events described in his review NEVER happened. We have no records of ever performing any type of work for anyone with this name on our files. This review is a complete falsehood, written with malicious intent -- more than likely, by one of our competitors." I have not been contacted by Yelp in their "investigation" of me and my IP address. My experience with FP was not good and I wanted to echo the sentiments of another reviewer who warned of FP wanting to perform unnecessary work. read more

I've used these guys before and they were great. I wrote them a 5 star review at the time. Now that I need more plumbing work, I rechecked their Yelp reviews and found lots of 1 and 2 stars. Since my 1st experience with them was so good, and this was only a faucet replacement, I decided to avoid the hassle of finding another plumber and called them again. Bad decision. They didn't show up and, worse, they didn't call. I can understand that circumstances can arise to make them late, but I'll never understand (or forgive) not getting a call. It's s so easy to do and should be standard business practice. These guys dropped the ball. It takes more than being "friendly" to be professional. read more

Great plumber, amazing service. Suddenly this morning, we couldn't turn the hot water off -- total bummer. I called the Friendly Plummer (based on the Yelp review and their location), and Robert agreed to come by this afternoon. He came *exactly* when he said he would, and gave me an honest assessment of what was going on. He gave me three options for "treatment," ranging in cost -- and was completely cool when I took the cheap route. Long story short -- our hot water is off, and can actually be turned on and off in the shower at will (what a concept!) -- and all of this drama took place within the span of a day. And the fee for the fix was completely reasonable. read more

WOW, Friendly Plumbers is Fantastic!!!! Robert was really great at fixing a big leak we were having april 30th at my parent's eleventh avenue apartment. The roofers had been out the week before and all the vibrations from ripping up the old roof caused the old 1908 pipes to crack. Robert and Friendly Plumbing were very responsive, showed up when he said he would, got the job done in just two days, and gave me a lot of free and friendly advice. I hung around and got him to educate me about plumbing stuff, which was icing on the cake!!! What impressed me the most --- Robert's honesty and frankness in telling me if I really didn't need this thing done, or what we could do to save money on the job. Robert explained everything. He is very outgoing and and easy to talk to, so I would highly recommend him. As I told him when we parted, "You're my plumber from now on." read more

I needed new water heaters. Called Robert (and 2 other firms). Robert gave me a free estimate the next day, and got the work done the day after that.. Couldn't have been much easier than that. His bid was a just slightly below the other two I got, which is good - I'd be suspicious if his bids were too low. I'm so relived to have found a plumber in SF whom I feel like I can trust. There are so many out there who are trying to rip you off. Plus, Robert really does live up to the 'Friendly Plumber' name. All in all, highly recommended. read more

My husband found Friendly Plumber here on Yelp (thanks everyone) - and we are extremely impressed with them. They were prompt in every aspect of their work - from taking our initial email, to our first phone call, and eventually setting up an appointment the very next day. I had a toilet replacement and they literally took about 45 mins to take care of everything including payment. Robert provided us with great advice on other areas and answered all our questions. We have used many vendors and plumbers in the past, but this is by FAR the best experience we have ever had. On top of that - we believe their rates are outstanding. They are fantastic and I would NOT hesitate to use them again or to recommend them to all family and friends. read more

I didn't use them, so this review is just based on phone interaction. Very friendly and responsive. Gave me some helpful advice over the phone. Someone was a little quicker on the response time, but just based on phone interaction, I would definitely give these guys a shot. read more

i gave Friendly Plumber a call based on the helpful reviews from fellow yelpers. although i hired them to help out my parents and was not there to supervise the repairs they did, my parents told me they were very professional, fair with their pricing, and did an outstanding job. we will definitely be using them again for any plumbing needs. read more

Ok, Robert was AWESOME. I had a broken pipe in my bathroom and a flooded home. I called Friendly Plumber and Robert was out in less than an hour with an extremely good quote AND all the part to fix the broken pipe. He was in and out so fast it was crazy. Oh, and he's a super nice guy to boot. Highly recommended and will most definitely use again. read more