1. Friedman, Robert H DMD

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    Fernandina Beach, FL

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    Friedman, Robert H DMD

    3.3 (7 reviews)
    Closed • 8:00 am - 5:00 pm

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    Atlantic Smiles

    Atlantic Smiles

    3.1(35 reviews)
    0.3 mi

    I don't know exactly what's going on, but this office clearly needs intervention. There has been…read moresignificant staff turnover since I first became a patient about two years ago. Dr. Olson's quality of care declined noticeably--one example being a filling he placed that fell out just six months later. During that time, it was nearly impossible to reach anyone at the office by phone; the only contact available was a third-party call service located overseas. The office then appeared to be closed for several months, with no clear communication. While the practice has since reopened with new staff and a new doctor, they are clearly understaffed. I waited an hour and a half for my appointment. When it was finally time for X-rays, the machine in the room was not working and couldn't transmit to their IT system. I was told the solution was to use another room, but that room was already occupied, requiring me to wait again until the doctor finished with other patients. I don't typically leave reviews, but this experience is worth mentioning. Ownership needs to step up and address these ongoing issues. The entire office is overdue for updates, including a thorough cleaning, fresh paint, and overall improvements to the quality and appearance of the facility.

    Extremely poor customer service on the part of the corporate office. Western Dental. The staff…read morehere currently is great. It seems previous staff has made this office questionable. I went in for a simple cleaning. Was NEVER advised of a treatment plan nor did I sign anything. I believe the Dr was not aware of this. Provided unauthorized services un be-known us now want payment. I've tried to contact Western Dental with no response. This is like a roofer coming to my home and telling me I need repairs, making repairs without my ok and then wanting full payment. This is not acceptable. Beware.

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    Friedman, Robert H DMD - cosmeticdentists - Updated October 2026

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