Our recent stay at Friday Harbour was unfortunately very disappointing. We stayed in the Beech unit and booked directly on their website.
From the moment we arrived, the experience was frustrating. The unit was difficult to locate, making check-in more stressful than it should have been.
One of the biggest disappointments was the pool policy. Guests are limited to one two-hour pool session per day, and when the pool was closed during our scheduled time, there was no alternative booking, compensation, or accommodation offered.
The unit itself was not properly equipped for the number of guests we booked. We reserved the unit for three people, but there was only enough dishware for two, and the pull-out couch didn't have a duvet or extra blankets, making it uncomfortable for the third guest.
To make matters worse, the Wi-Fi did not work for our entire stay. We contacted the Welcome Centre in the morning and were told someone would come to assist, but the issue was never resolved. When we reached out again about the missing bedding and other concerns, we were told these were the responsibility of the unit owner and that the Welcome Centre could not help. Since we booked through Friday Harbour, we expected better support regardless of who owned the unit.
Please keep in mind, if it rains, there is essentially nothing to do on the property.
After we explained our various frustrations to customer service, we were fortunately refunded 50% of our stay, which helped.
Overall, the lack of communication, unresolved issues, and poor customer service made this stay far below our expectations. While Friday Harbour is a beautiful property, our experience was overshadowed by these problems. We hope management improves both guest support and quality control so future visitors have a much better experience. read more