Here is a copy of the email sent to The Briars following our stay. I have received no response over 1 week later. If you are considering booking at this "resort" I would caution you not to believe the 4 and 5-star reviews. The hotel is dingy, dirty and overpriced.
Hello
My family has wonderful memories of spending two magical Christmases at your resort in the 1980s. The luxurious and impeccably clean facilities made a lasting impression on us. However, we recently booked a golf trip at The Briars and have been disappointed in several aspects.
Upon check-in, we were assigned a room on the second floor without being informed that an elevator was available. We had several bags and had to carry them up the stairs without any assistance, which was quite inconvenient. The room was called a "Lakeview Room," but I suggest renaming it to a "Lakeside" room because there was no view of the lake at all, unless perhaps during the winter when the trees have no leaves.
The hotel's cleanliness was also not up to standard, which made the situation worse. I will include photos at the end of this email for your reference. The coffee cup in the room was too dirty to use, and the refrigerator was stained and dirty inside. Additionally, the shower was covered in soap scum, and we didn't feel comfortable using it. Throughout our stay, there were sacks of dirty laundry left on chairs in the hallway. This is not only unsightly but also unsanitary. Furthermore, there is no holder for the toilet paper, so people using it will just put it back on the counter, contaminating the entire surface. We decided to skip having toast for breakfast because the toaster was in a disgusting state. I regret not taking a photo to show how bad it was.
We originally booked a room with a meal plan, but when we arrived, our reservation did not include the meal plan. I have attached the notes my husband took during the booking call. Unfortunately, we did not receive a confirmation email. Upon arrival, we were informed that the meal plan would cost over $100 more than what we were originally quoted ($226 versus $381 at check-in). After staying for one night, we realized that the meal plan was not advantageous for us, as we are not big eaters and would not be able to eat enough to justify the cost. We asked the front desk to remove the meal plan, but they refused. To add to our surprise, the current night's stay would cost $545 due to it being the Thursday before a long weekend, which was not communicated to us during booking or check-in. The front desk staff became aggressive when we questioned the $545 charge. Due to the staff's behaviour, we decided to cancel the remainder of our stay and departed.
We are disappointed with the amount of money we spent during our stay. We were quoted $226 over the phone, but our final bill for one night with dinner and breakfast amounted to over $470. This did not even include golf.
There appeared to be significant confusion at the front desk regarding booking and pricing. We had repetitive conversations about golf vouchers and meals and received conflicting information both at the time of the telephone booking and during check-in and check-out.
We wanted to address these concerns directly with you before considering posting a negative review, and I await your prompt response. read more