Buyer BEWARE! Be careful, there are probably better choices in Tucson…read more My fervent hope is to help keep somebody else from having to deal with similar situations. It is not really the money it's the principle! Recently found out that a friend who I had referred to the office has had a similar issue. I have always had great and fun interactions with all of his other clinical and administrative staff. Their "office girl", Rosi is unprofessional, rude, dismissive, condescending and apparently incompetent. She appears to be trying to hide things. If you refuse to answer or respond to questions about basic billing charges, it makes you look a little suspicious! Nobody likes being ripped off AND blown off. Read the many other reviews confirming other peoples experiences with her bad behavior. Dr. Weaver, the founder, was a good guy, but he is retired now. It's sad and disappointing that the seemingly all too common scenario of a business founder, leaving and having things significantly deteriorate is at play here. Once the founder leaves things rapidly go downhill. On my last very brief visit, I told the doctor that my final set of retainers was giving me, for the first time, some pain in my jaw (TMJ) which I have never experienced with any of the other aligners. He looked in my mouth for literally five seconds, and said, oh there's a problem. Clearly, somewhere between measurement and manufacture, (out of my hands) the retainers were incorrectly produced. They were ill fitting enough to where the doctor ordered 50% of the lowers to be cut off to temporarily alleviate the TMJ issue. Nobody said a word about my status going forward. After several years and thousands of dollars out of pocket, on top of what my insurance company paid, I was presented with a $450 bill at checkout. I have tried for months, verbally and in writing, to find out what the charges were for, and to just try and simply get a billing receipt for my records. All requests have been completely ignored by Rosi. I always hate to assume, but I guess it was for re-ordering final retainers to replace the clearly incorrect and substandard ones that I had already previously paid for. I guess I was being charged a second time for a product that was substandard through no fault of my own. I was also disappointed that there was absolutely no attempt to even try to bill my top-tier dental insurance for any of this visit, and I clearly couldn't do anything on my own without a proper bill. Judging by other similar experiences and reviews, I'm sure the response will be "contact Rosie, so that we can clear this manner up." I have made a total of six attempts! Too late, I've wasted too much time!

Long story short, my daughter started her treatment at Dr. Jaw Orthodontics nearly two years ago…read more Before today, our experience with the staff had been generally okay. However, over the past year, there have been continuous issues with my ex's insurance, which were not brought up until fairly recently. Each time the office called us about this, we had to make calls to resolve the matter with the insurance, who, by the way, was on a three-way call with the finance manager when it was said the issue was resolved. Despite reassurances from the insurance, the finance manager at Dr. Jaw's office expressed frustration in the past, even saying she was "tired of this" and placing the blame on us, basically making us do all the phone calls because she was tired of the situation. I have never had to contact an insurance company to handle such matters before; typically, the office staff responsible for account management would handle these calls. The most concerning incident happened this morning. I was brought into the lobby, where the staff discussed our account loudly in front of other patients instead of taking me to a private room. I have seen them take people to the back to discuss finances in the past, but I was not given this consideration. Perhaps it is because of my ethnicity, but regardless, this public confrontation was unprofessional and embarrassing. I believe clear and respectful communication is crucial, especially in a healthcare setting. Unfortunately, this experience has been disappointing and stressful.

I HIGHLY recommend Dr Wilde. He really felt braces were not the right course of action for me. In…read moretoday's world, we always assume someone will try to rip us off. Not Dr Wilde. He is very diligent and honest. His staff are very nice and welcoming.

I booked a free consultation with Dr. Wilde, knowing that given my circumstances, I probably…read morewouldn't be a good fit. I was very upfront with Dr. Wilde, and I'm pretty sure early on in the conversation that he thought the same. Given that fact, he spent a considerable amount of time with me. We had a great discussion, he offered his opinion, gave suggestions and explained things to me in great detail. Suzanne (treatment coordinator) was amazing. She treated me like a friend, offered her help with a dentist and wished me well. I truly expected to go in and be brushed off as has been my experience. That's not the way it went at all. I would highly recommend Wilde Orthodontics to anyone looking for a professional, caring, friendly environment with extremely knowledgeable people. Oh, and I don't want to forget Raegan who made me laugh while she was taking awkward pictures of my teeth! Truly a great experience!

YAY :):):) Finally done with my Invisalign and so happy with…read moremy end results...! Worth every dollar. Friendly, clean and quality service with a smile. From my initial consultation to my last appointment I am pleased with my experience! Thanks to wonderful Dr. Jaw Orthodontists Dr. Robison is the BEST! Highly recommended!

We absolutely love Dr. Kassman and his staff. Jasmine V. our daughter feels very comfortable going…read moreto her regular checkups and is pleased with Dr. Kassman and what he has done to make her smile beautiful It's a work in progress and we feel positive about her orthodontist treatment and future outcome! Thank you Dr. Kassman and Staff

I have been a patient of this dental office for many years. The doctors, office personnel, and…read morestaff are very professional. The dental work the doctors provide is top notch. The same can be said for the dental assistants. My only "complaint" is that you need to wait a long time to get an appointment. I suppose that is a reflection of the number of patients they have.

They illegally charge you for missed appointments. The office is not clean. The staff is unfriendly…read moreand rude.

This is a good clinic and good dentist overall. Everyone is very friendly and they use more…read morestate-of-the-art equipment than my previous dentist. The only issue I have is that if you use insurance (I do), they require you to pay the estimated amount before they even bill your insurance,. IF you overpay, they will then send you a refund. I don't care for that. All my other dentists would directly bill my insurance first and I would pay the remaining patient responsibility amount after it was fully processed. Finally, they don't use nitrous oxide either, which I always have used for a major dentail issue such as a root canal.

Thorough, professional, knowledgeable, pleasant!!! Can't say enough good things about this…read morepractice!! After being with another dentist for 1-1/2 years, my teeth were deteriorating...SmithDentalWorks was recommended and I couldn't be more grateful. I have a lot of confidence in this team!! My teeth will be well taken care of moving forward.

jaelene was my orthodontist today and she did good, she was nice and took care of things, she made…read moresure to disinfect equipment before use overall good experience

STAY AWAY.... Simple:…read more1. Owner (Dr. Richard Ziehmer) is not trustworthy or professional. A hustler focused on cash and not patient care. Talks a good game but doesn't deliever results and left me hanging with 3 LARGE spaces between my teeth after 4 years of Invisalign. Claims he needs MORE money to fix the gaps and they can be fixed. WHAT? we gave you $5,000 up front for COMPLETE care and not hey I need more money. YOU know better than that. I met with you Personally... flew in to town to do so and saw the whites of your eyes. I was given a heads up of what to expect with you and it Came True. It's not long from now that you will be Done... they don't want to work for you. Your staff... and we are the patients who Invested with you and Trusted you and your business are left Hanging. For those who read this far... RUN! 2. Front office personnel has attitude... clearly is not happy and trying to just minimize the damage with conversations and clearly aren't happy and we bear the brunt of your MONEY hungry focus. Focus on results, patient satisfaction and the rest will fall in place. 3. Turnover of good Dr's who were under Pressure from you Dr. Z. Dr. Freytag and Hoda Salim were professionals who were focused on patients and results. And were always having to make excuses for your poor leadership and money hungry focus!. You are back from south east and NOW we get to see you In Person so we know WHO is creating all these problems. I just wanted what I paid for. RUN everyone... run. 4. Google search NOW showing this office with no affiliation with GRINZ? Website link shows nothing all the sudden. Possible GRINZ finally got smart and Dropped them?! Likely... and we all know WHY! 5. I could go on and on with Specific Details... but if you haven't got the picture yet.. I am not going to be able to help you. That's you the readers and you Dr Z. Dr Z - You are supposed to be better than this. People work hard to earn their money to invest in their smile and they and we TRUST you... and then you treat us like this. It's disrespectful. It's wrong, selfish and not the American way. I am not sure what you will Need to do to change... but it likely starts with a Lot of self reflection and so much more. Do you have that IN you? Usually leopards don't change their spots. I'm Moving On...

Folks, if you have a busy schedule I would look elsewhere. We made an appointment weeks out for a…read morefirst visit for our child . We filled out our online paperwork, they were supposed to transfer Xrays from the previous dentist, I took time off work and removed my child from school for the appointment. A few days before the appointment I received a text to confirm we were coming. I replied to the text as it requested that we would indeed be there. Then the day before the appointment we received a phone call to confirm, I called back within 5 min and left a message that we were still coming. On the day of the appointment I called to make sure they had no trouble getting her Xrays and not only did they not have the Xrays or paperwork, they canceled her appointment because we did not "confirm". Get it together guys. Your time is not the only time that matters.

I went into this office for my regular cleaning, not knowing that dentist and hygienist have all…read moreleft. Felipe was very friendly however this was the least thorough cleaning I have ever had. He didn't even check the gums or floss. Then he brought me to the lobby without this new dentist even coming in to check my teeth ! $243 later and I feel that I was not given a proper cleaning or evaluation. Time for a new dentist for me.

I highly recommend Dr. Delio and his office. His office is clean, conveniently located , and the…read morebest staff. Office staff is great at communicating , professional, and go above and beyond to help. I currently have four children in braces and they give each of them the attention they need and address all issues. Dr. Delio always explains what is going on with each of my children , He is super kind, has great patience, and very knowledgeable. I can't recommend this office enough!

The whole staff is wonderful! I highly recommend Delio Orthodontics! They are kind, generous,…read morewelcoming and you never feel like they just want your money! They truly care about their patients!