Buyer BEWARE! Be careful, there are probably better choices in Tucson. My fervent hope is to help keep somebody else from having to deal with similar situations. It is not really the money it's the principle! Recently found out that a friend who I had referred to the office has had a similar issue. I have always had great and fun interactions with all of his other clinical and administrative staff. Their "office girl", Rosi is unprofessional, rude, dismissive, condescending and apparently incompetent. She appears to be trying to hide things. If you refuse to answer or respond to questions about basic billing charges, it makes you look a little suspicious! Nobody likes being ripped off AND blown off. Read the many other reviews confirming other peoples experiences with her bad behavior. Dr. Weaver, the founder, was a good guy, but he is retired now. It's sad and disappointing that the seemingly all too common scenario of a business founder, leaving and having things significantly deteriorate is at play here. Once the founder leaves things rapidly go downhill. On my last very brief visit, I told the doctor that my final set of retainers was giving me, for the first time, some pain in my jaw (TMJ) which I have never experienced with any of the other aligners. He looked in my mouth for literally five seconds, and said, oh there's a problem. Clearly, somewhere between measurement and manufacture, (out of my hands) the retainers were incorrectly produced. They were ill fitting enough to where the doctor ordered 50% of the lowers to be cut off to temporarily alleviate the TMJ issue. Nobody said a word about my status going forward. After several years and thousands of dollars out of pocket, on top of what my insurance company paid, I was presented with a $450 bill at checkout. I have tried for months, verbally and in writing, to find out what the charges were for, and to just try and simply get a billing receipt for my records. All requests have been completely ignored by Rosi. I always hate to assume, but I guess it was for re-ordering final retainers to replace the clearly incorrect and substandard ones that I had already previously paid for. I guess I was being charged a second time for a product that was substandard through no fault of my own. I was also disappointed that there was absolutely no attempt to even try to bill my top-tier dental insurance for any of this visit, and I clearly couldn't do anything on my own without a proper bill. Judging by other similar experiences and reviews, I'm sure the response will be "contact Rosie, so that we can clear this manner up." I have made a total of six attempts! Too late, I've wasted too much time! read more

Long story short, my daughter started her treatment at Dr. Jaw Orthodontics nearly two years ago. Before today, our experience with the staff had been generally okay. However, over the past year, there have been continuous issues with my ex's insurance, which were not brought up until fairly recently. Each time the office called us about this, we had to make calls to resolve the matter with the insurance, who, by the way, was on a three-way call with the finance manager when it was said the issue was resolved. Despite reassurances from the insurance, the finance manager at Dr. Jaw's office expressed frustration in the past, even saying she was "tired of this" and placing the blame on us, basically making us do all the phone calls because she was tired of the situation. I have never had to contact an insurance company to handle such matters before; typically, the office staff responsible for account management would handle these calls. The most concerning incident happened this morning. I was brought into the lobby, where the staff discussed our account loudly in front of other patients instead of taking me to a private room. I have seen them take people to the back to discuss finances in the past, but I was not given this consideration. Perhaps it is because of my ethnicity, but regardless, this public confrontation was unprofessional and embarrassing. I believe clear and respectful communication is crucial, especially in a healthcare setting. Unfortunately, this experience has been disappointing and stressful. read more

Started my treatment at the Oro Valley office a few years ago where I had Invisalign done to fix my smile. Dr Robison-Rabe is the nicest dentist and the technician, Val, was always so so sweet at every visit. I was happy with my treatment and happy with my results. Highly recommend this office! read more

Dr Jaw's office is the Best! All around #1. Everyone is super nice and very helpful in whatever you need. I made the mistake of coming in on the wrong day I was scheduled to finish my Invisalign and even though they were booked for the day the front desk worked me in so I did not have to come back the following week. It was very much appreciated. Great customer service for sure. I highly recommend ! read more

Ana as the coordinator was awesome as well as all orthodontic staff. Very professional. Dr. Laura Robison-Rabe is Ava's orthodontist and man is she SMART!! I myself am a medical provider and would recommend this place to anyone who is looking for compassionate, easygoing, supportive staff. Her experience became fearful to kinda fun :) read more

Dr. JAW Orthodontists - First day at Dr. Jaw. Our daughter! - Orthodontists Near Me - Oro Valley, Arizona

Everyone is so friendly. My son looks forward to his appointments. And I like that I can get him seen before school starts in the morning. We love Dr. Jaw. read more

We've been with Dr. Jaw Oro Valley for about 3.5 years between both of my sons. The staff has been very personable and thorough in explaining things to us along both of their ortho journeys. We have had a very positive experience and two sets of beautiful, straight teeth to prove it! read more

Just started here, and so far nothing but good things to say. Entire staff has been wonderful!

I'm an adult patient and was hesitant about going to an orthodontist, especially since my insurance doesn't cover orthodontia. Dr. Robison-Rabe consulted with me, explained options for treatment and payment, and gave me time to decide how to proceed. I used my HSA to go with Invisalign and have been thrilled with the results! I had to have an impacted tooth extracted, but my treatment still will be complete in under a year. My teeth are easier to clean now, and my smile looks great. I highly recommend this practice. read more

Overall, I am very pleased with my results and I had good experience at their Oro Valley location. The team of doctors (and the entire dental team) listened to what I wanted, were always very polite and professional, and the appointments were always efficient (quick in and out). The 4 stars instead 5 stars is for two reasons. The first being that they didn't correctly bill my insurance which I ended up coordinating to fix. The second is that there were times I felt like just another patient, which should not be the case considering how expensive their orthodontia care is. Even with insurance it cost a small fortunate. That being said, you get what you pay for. I would highly recommend them for their quality of work. read more

I started going to Dr. Jaw about ten years ago when I had my braces in during high school. They were pleasant and great. It was their different location. I have a permanent retainer and have since moved to this side of town. The other day my permanent retainer needed some fixing I called and got a same day appointment even after not seeing them for almost 10 years! I was impressed. They were great, efficient and really know what they are doing. read more

Great with kids and super fun appointments because you get to earn points and prizes. Very friendly staff too

I went to 2 different orthodontist over the years and Dr.Robinson-Rabe offered me the perfect solution. Headache free and all mouth trauma gone. Love the staff!!! read more

Just ok service. Their attitude is not friendly or just ignore what you are trying to say

I have had braces for six months and every visit has been pleasant. But don't go to the one on Tucson because they were very rude. The one in oro valley is the best orthadonist read more

Great service and friendly staff. The games they had in the lobby were very fun for my kids.

Dr. Jaw Orthodontist is absolutely amazing! I just started taking my son to Dr. Rabe and I am so happy with our experience. He and his staff are so wonderful, always patient and make us feel so comfortable. Having a child with high anxiety can be very challenging but not once has my son been extremely nervous or scared to go to his appointments. They are very good at explaining every step of the process and always allowing him to ask questions as he needs to. And after seeing other family members complete their treatments with Dr. Jaw, I know we are in the right place. I will continue to spread the word and encourage others looking for a great place, to turn to Dr. Jaw! read more

The most friendly staff and Orthodontists! The office is always clean too. I'm finishing up my Invisalign and it has all gone perfectly. Took me years to finally come in because I was a bit skeptical, but I cannot recommend invisagn enough!!! So easy and convenient! It was also fast. Also brought my son here for an expander and will for sure have his braces done here. 100% recommend! read more

Both of my girls have come here and I really like the dentists amd the rest of the staff! Appointments are always on time which is important. read more

Dr. Jaw Orthodontics is an amazing place to be seen. Dr. Robinson and Dr. Rabe have been treating me for almost 10 years. Every step of the way they are more than willing to help me and their other patients achieve the perfect smile. The front office staff and the Hygienists also deserve a round of applause. They are kind and do everything they can to make you comfortable. Scheduling will also work hard to get you in at a time that works with you, which is great if you have a busy schedule. Overall, Dr. Jaw is the go-to orthodontic practice in Tucson--with it's amazing staff and orthodontists that work hard to help you every step of the way in your treatment. read more

I've had Invisalign treatment done here in care of Dr. Robison-Rabe and I'm exceptionally pleased. From a beautiful, sparkly facility to the fantastic team of professionals to the attention to detail in their work, Dr.Jaw Orthodontists get 5 stars all around. They've always accommodated my difficult scheduling requests and coordinated information with my general dentist in a very timely way each time. As a highly satisfied client I refer friends and colleagues here all the time. If looking for an orthodontist, this place is highly recommended! read more

My dentist recommended Dr Jaw for orthodontic work and am so glad he did! The team here is always professional, courteous, and organized. They always made me feel comfortable and made the appointments enjoyable with movies showing in front of the treatment chairs, free coffee, water, and seasonal contests in the lobby. The doctors have excellent mannerism and the staff is so pleasant, especially Valerie and Veronica! I would definitely recommend anyone seeking orthodontic work to come here. read more

I just completed 10 months of Invisalign treatment with Dr. Robison, and I LOVE my results!!! The Dr. JAW team handled my every concern professionally, answered every question thoroughly, and made 100% sure I was completely thrilled with my new smile. I was impressed to learn that follow-up appointments twice a year will ensure my permanent retainers continue doing their job. I also have clear, plastic, nighttime retainers. Dr. Robison's team has done all I asked for and more. I HIGHLY recommend this practice for busy adults whose teeth have moved since their childhood orthodontic results. read more

Dr Jaw has been awesome for my 3 kids! From pallet expanders to full braces, we are happy to recommend this place to everyone. Thanks for some beautiful smiles! read more

I loved my experience with Dr. Robison at Dr. Jaw Orthodontists! From the very first appointment to the last I was always greeted with a genuine smile. The staff is very professional and courteous. I was always taken back within a few minutes of arriving. My treatment was efficient and my Invisalign results were fantastic! I loved how the doctor took the time to explain my treatment and answer all my questions. She really put a lot of thought and care into my orthodontic plan. I highly recommend this excellent doctor and her team to anyone interested in customized care that is by far one of the best dental experiences I have ever had. Thank you Dr. Robison for my new, beautiful smile! read more

From our first meeting with Dr. Robison-Rabe, to every visit, I was happy and so were my kids! My husband and I decided to put them both in braces at the same time... YES... it was a BIG financial decision, so we wanted to make sure we found a good orthodontist who was reasonable and GOOD! I was very impressed with the front desk person, Pam... all the techs and each of the orthodontists. If you can't come in on a day when your primary orthodontist is working, they welcome you to visit anytime with any of the three orthodontists! Dr. Rabe and Dr. Weaver are very good as well! Truly personable people! You can tell that each person the office employs is happy to be there and they are each very good at their job! I contacted two people about this office before I made an appointment. I was so pleased with everyone's attitude in the office, the cleaniness and professionalism and the price, that I decided right after our initial free consultation that this would be the office for us! (I called around and got price estimates, and Dr. Jaw was the lowest cost!) I run a service business as well and completely understand the power of recommendations... so with the knowledge that the Dr. Jaw office in Oro Valley did a fantastic job throughout the ENTIRE time we were with them... I receommend them highly. Both of my kids were able to get their braces off sooner than expected and they have their clear retainers that they don't mind wearing, so their teeth will stay perfect for the rest of their lives! read more

Dr Jaw orthodontics has been an amazing experience. Everyone at the La Canada location is friendly and welcoming. I never have to wait for my appointment! read more

My daughter was really nervous about getting braces at age 8 but this orthodontist was very welcoming and my daughter looks forward to her appointments. We are so pleased with the professionalism and child-friendly staff here. read more

Twice I have needed to come in for a quick adjustment that would take about one minute. The staff refuses to stay past their last appointment. I volunteer at a shelter, and - if we have an urgency past our shift, we stay. This place will not accommodate. In fact, the receptionist couldn't even justify why... I can understand if they had to get to another location. In this case, a wire is digging into both sides of my cheeks. I will try to bend them myself. How frustrating when you are in pain and say you cannot chew, and they end the call with "Have a nice day." read more

This place is the definite go-to for orthodontics. Very kid-friendly environment, friendly and professional staff and spacious and clean office. Braces can be a daunting experience for children but everyone here goes out of their way to make the process as easy and enjoyable as possible. Highly recommend Dr Jaw for all orthodontic needs. You and your kids will be very happy. read more

Great group of Docs and Techs. Had a very good experience and appointments were always started on-time.

My daughter receives orthodontic treatment here and I've been extremely pleased with the treatment and staff. They are knowledgeable and great with kids, very patient. I love that there's never a long wait to be seen. I highly recommend Dr. Jaw Orthodontists! read more

Today we took our nine year old daughter for her very first appointment and she was obviously very nervous about the idea of getting braces. The staff at Dr. JAW did an amazing job of putting her and my wife an I at ease. I at the age of 34 I have seen very few businesses in my life that are run the way this business is run. Everything was streamlined, professional and the atmosphere was above and beyond my wildest expectations. It is obvious they have a great business plan as well as a high level of expertise in their field. We are so thankful to have been recommended to Dr. JAW and look forward to bringing my little girl to them for all of her orthodontic needs. Thanks again!!!!! read more

LOVE Dr. Jaw!!! I was a little worried about this process and they made it seamless! Staff is amazing!!!

We were visiting family in Tucson and my daughters braces were hurting her. I called Dr. Jaw and they were able to get me in with in an hour of calling. When we arrived they were right in schedule and didn't charge me for the help. I was very impressed with their kindness and efficiency. read more

Jame Weaver has been seeing our family since early 90s, my kids have straight teeth and we don't suffer from jaw pain anymore either. He is seeing my granddaughter too. His office is so relaxing and so much fun at the same time. Kids and Adults love sitting in there and waiting for their appointments which is never a long wait. I love you Weaver and so does my Husband and kids and my grand kids too. read more

When we were researching orthodontists several years ago, we decided on Dr. Jaw because we were very impressed by Dr. Robison's professional and courteous manner. During my daughter's last two annual check ups she was seen by Dr. Weaver. She complained to me that he made her feel uncomfortable because he would always comment on her appearance. She asked me to accompany her on her next visit. When Dr. Weaver approached my daughter he made some "small talk" then, after a cursory exam, took her face in his hands and kissed her on the forehead!!!! Both my daughter and I were shocked by his behavior and we quickly left the office. My shock soon turned to anger and outrage! How dare he overstep the boundaries of doctor and patient by laying his hands on her! His behavior was totally UNPROFESSIONAL and UNACCEPTABLE! We will be looking for another orthodontist! read more

I have just begun to see the team at Dr. Jaw and am already very impressed. I have met Dr. Rabe, Ana, Pam and Myra. Dr Rabe is fun and easy going, Ana is such a delight, efficient and caring, Pam on top of everything and Myra seems to have wonderful technical ability.. I cannot say enough good things about this group. I hope I feel the same way after I really get into my treatment. Big thanks to all of them for making me feel so comfortable! caye read more