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Services - Freund Residential

HVAC installation or replacement

HVAC system repair

HVAC system maintenance

2 More Services

Water heater installation

Water heater repair

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2 years ago

Had appointment and they never showed up and did not answer phone or respond to texts or email

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Wilson HVAC Company

Wilson HVAC Company

(4 reviews)

My wife and I moved into our first home in April. It's a 120-year old home and needed a new furnace…read moreand water heater and A/C installed. I got quotes from a handful of different HVAC options and ultimately landed with Wilson HVAC for a competitive price for amount of work I needed done and professional-looking website. The guys who came out were great -- likable, knowledgeable and trustworthy. The work took a couple days longer than expected, but they did a fantastic job. My only complaint with Ken Wilson is his poor and unreliable communication. He's impossible to reach. Leading up to the project, during and after, I was (and still am) unable to reach him by phone; the number listed at his website is either disconnected or goes straight to voice message. Sometimes he would call me back, sometimes he wouldn't. Not once could I reach Ken by phone. All documented communication like quotes and bills were by email. The guys who did the work never communicated what time they'd be arriving each day or whether the work had been completed; we'd just wait to see if they showed up the next morning. It's been three months since all the work was completed, and I've still not received the rebates I was due for both gas and electricity, nor can I get ahold of Ken to confirm he submitted them. I still have a remaining balance to pay off; I can't reach him nor has he followed up requesting the final amount. Should I ever have an emergency or need follow-up work done, I'm not sure if or when I'll be able to reach Ken or anyone else with Wilson HVAC. Ken's obviously got great reviews from others, and I'd gladly give him a positive 5-star review on merit of the work done; but be wary trying to communicate with or reach him in a timely or professional manner.

This is the second time I have had Wilson HVAC into my home to perform maintenance. Kyle first…read moreinstalled my WiFi thermostat, explained the process and how to operate it. Yesterday my heater decided to not operate and would not ignite the burner. Kyle called me after I left a service request yesterday came over diagnose the issue and coordinated to get a new burner valve and replaced the valve. Taking less time as expected and costing much less than expected. Kyle, thank you and will be contacting you again as need arises.

Freund Residential - hvac - Updated May 2026

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