I love going with local business over the massive company. I go out of my way to support small business, but when I do I hope for better service. In this case I'm not so sure.
The service itself was good once they made it to my place. All I had done was a simple furnace tune-up.
Firstly the owner usually answers the phone. His phone skills leave a lot to be desired. He also needs to invest in a calendar to keep his appointments straight. I tried to book a month in advance. That seemed impossible and I was told to call back in 2 weeks. When I called back I was told the appointment would be confirmed the next day by the technician. I was also told that if I didn't receive a phone call by 2pm, just call back. Call back?! What do you mean call back. I have a much more logical solution.....do what you say and call me back to confirm the appointment. Do you want my money or not?!
Like I said once the guy made it out to my house everything was good. He was courteous and polite. They actually found a crack in my heat exchanger and the entire furnace needed replaced. I then called to speak with the owner about what to do. He said he was going to call me back the next day with two furnace options. It's been a week and I'm still waiting for that phone call. In the meantime I went with another company. You would have thought Larson H&P would have wanted my business, which was around $5,000 to replace the furnace. I would have actually expected them to love scenarios like mine. But apparently my request was lost in the shuffle.
Anyways, if you like to support small business maybe give these guys a try. Don't expect to be wined and dined, but they are nice people.
Pros: Small company, good service when on site.
Cons: Need to invest in a calendar and do what they say they are going to do. read more
