We are so pleased with the entire process. They were fast to respond to my initial inquiry, and…read morecommunicated promptly with thorough answers to my many questions. They schedule an initial appointment in a timely manner, showed up on time, and were quick with their measuring. The quote came the same day, as promised. The pricing was great, so we moved forward. They showed up on time with all necessary equipment, and they busted their butts in crazy LV heat. They did a great job with the installation, shaping the grass around two trees, and being careful with underground sprinkler pipes. We definitely recommend Synthetic Lawns of Las Vegas!

Sadly, I'm very disappointed with my experience dealing with Synthetic Lawns of Las Vegas,…read morespecifically with their representative Patrick. After our initial conversation, I was hopeful and excited to build a relationship with SL of LV after reaching out multiple times, I didn't get any return call. I continued to reach, left messages, and even waited days hoping for a simple follow-up -- nothing. It's incredibly frustrating to be ignored, especially when you're trying to give a company your business. I expected at least the courtesy of a response. This kind of lack of communication shows poor customer care and zero follow-through. Sadly, I am forced to take my business elsewhere.

Update on the warped synthetic grass border pieces. Custom Touch Landscape owner, Sean, contacted…read moreme and apologized for the lack of communication and took full responsibility for everything. He had one of his guys come out within 3 days of my review and repair all of the boards that were warped. He screwed all four boards together, used multiple stakes on each side (instead of just two originally), and even set the corners into concrete so they wouldn't come up again. Thank you Sean for getting this taken care of.

We couldn't be happier with our new patio. It turned out even more beautiful than we had imagined!…read more When we requested an estimate, Evan came to our home. We explained that we wanted a low-maintenance outdoor space that felt clean, modern, and sophisticated. About a week later, Evan sent us a design image created by their in-house designer. Evan was also the one who recommended the white decorative rock, which makes the patio feel brighter and more spacious, as well as the gray multicolored pavers for the area where we planned to install our pergola. We happened to have very similar tastes, but more than anything, we were truly impressed by his excellent sense of design. His recommendations helped bring our vision to life. The project was originally scheduled to take three days, but the entire job was completed in just a day and a half! The entire crew was incredibly professional. They worked with incredible speed and efficiency, and the finished work was absolutely perfect. We were especially impressed by Nicco, the manager, and the entire crew. Watching them work so hard in the intense heat, with such dedication and professionalism, truly made us appreciate their efforts. We also received estimates from three other companies. The other companies told us that a design image would cost $500, but this company provided ours free of charge. We were also told by other companies that we would need additional drainage pipes. After carefully examining our patio area, Evan confidently told us that they were not necessary, which helped us avoid an unnecessary expense. Everyone we interacted with was friendly, professional, and trustworthy. They sincerely listened to our wishes and questions and gave us honest, professional advice. Because of that, we felt completely comfortable leaving the project in their hands. Now, one of our favorite things to do is simply look at our patio throughout the day. It has a different beauty in the morning, during the day, and at night, and we truly enjoy seeing how it changes with the light. We are incredibly grateful to Evan, Nicco, and the entire team. Thank you so much for creating such a beautiful space for us! If you are looking for a company with excellent design sense, professional advice, incredible efficiency, and beautiful workmanship, we highly recommend this company. We could not be happier with the result!

I had a great experience with Us Turf. They were honest from the start, which I really appreciated,…read moreand they moved fast without cutting any corners. The service was solid, and the artificial turf looked amazing--totally exceeded my expectations and held up beautifully. What stood out to me were the following: Premium yet budget-friendly turf options. They offered upscale, durable artificial turf that stays looking sharp year-round, but at a price that was very competitive and easy on the wallet. Professional install. Oscar led the install team, Dale kept the project moving smoothly as the project manager, and Martin was our sales guy who got everything set up with us. The crew did careful groundwork, clean seams, and seamless irrigation integration to keep everything looking natural and neat plus lighting. Putting in bay trees, Little Ollie's, and rocks. Tasteful landscaping accents with bay trees, Little Ollie's, and rock features to elevate the space without breaking the bank. Low maintenance & longevity. Strong warranty on the turf, plus practical care tips they shared. Attention to detail: Lines and corners were treated with care, delivering a really great finish. If you want a high-end-looking outdoor space with budget-friendly, competitive pricing and people that are professional, Us Turf is the place to go. Highly recommended!

Martin completed our initial estimate, and at first the communication was great. Unfortunately,…read moreafter that, things started going downhill. It's disappointing because I really wanted to love this company, but the entire experience has been filled with frustrations, constant follow-ups, and having to ask why things weren't getting done. On the first day of the project, the crew arrived and began measuring the area. They knocked on my door because they wanted to confirm some measurements. When I went outside, they explained that the measurements Martin had provided seemed off and that the border where the plants were supposed to go was much wider than expected. I agreed and told them that wasn't what Martin and I had discussed. I immediately called Martin and explained that the measurements were incorrect and did not match the design photo I had been shown. He told me he had used Google Maps for measurements and that sometimes it's not accurate. I was shocked because I specifically thought he had physically measured the area himself. He then informed me that additional materials would be needed, resulting in an extra cost of approximately $1,900 for more pavers and artificial grass. I explained that this was not my mistake and that it was his responsibility to ensure the measurements were accurate. I had asked multiple times if the quoted amount was final because one of my biggest concerns was avoiding a seam in the artificial grass. While he ultimately corrected the issue without charging me the additional amount, I still ended up with a visible seam running through the grass. Which I'm not happy about still. We also added a raised seating area with lighting. After installation, the area had a significant slope that was very noticeable. When I brought it to their attention, they explained that some slope was necessary for water runoff. However, this wasn't a slight slope it looked more like a sunken area on one side of the square. They eventually came back and corrected it. The pavers have also been an ongoing issue. They were uneven and not properly leveled. The company has returned twice to address the problem. While there has been some improvement, it still isn't what I would consider acceptable, and the unevenness remains noticeable. The plants they installed also began drying out. They had to return twice to address that issue as well, but only after delays and on their own schedule. Currently, I still have cracked pavers, chipped pieces, and stained pavers that need to be replaced. I am still waiting for a response regarding these issues. Once again, everything seems to be handled at their convenience rather than with urgency or concern for customer satisfaction. My overall impression is that once the company secures the job, customer service significantly declines. The quality issues, lack of communication, repeated repairs, and delays have made what should have been an exciting project into a frustrating experience. As a customer who invested a significant amount of money, I expected better workmanship, accountability, and follow-through.

5stars when they installed my front yard 4y ago. Still 5stars when I hired them to install grass to…read moremy backyard completing my serenity vision. Erasmus and team arrived on schedule through the prep and install days keeping caution to not damage the plants. Professional and pleasant Kimmy scheduled the team and communicated the workorder. Rob/zbestturf offered the best deal on plush grass and overall project. Best team , best turf, best price at Z Best Turf!!

Wonderful experience. Very quick, thorough, and great quality product used. Sort of no frills, but…read morewho cares when you get an after product that elevates your home into something so beautiful. We appreciate Rob and Kimmy for everything and if we ever need anything more in the future, we know who to call. Want to boost your home immediately? Give them a holler. Need to do it in waves or work something out? They're more than willing to find a way to make things work. Keep doing what you're doing!

Friendly, responsive, very easy to communicate via text. The team finished my yard quicker than…read moreexpected and it looks amazing!

I needed my front lawn taken care off, including replacing two trees and trimming the current…read moreplants and bushes. They were quick to respond to my messages regarding a quote and once I was ready to go through, they scheduled me within a reasonable time frame. Additionally, the day of service, they were very communicative and did an awesome job. Highly recommend using them.

Highly Recommend Pure Turf USA. They are professional, reasonable and deliver excellent outcomes…read more We had our front yard, court yard and backyard redone. We had to resurface our pool deck along with expanding the footprint, installed pavers to the courtyard and added turf to the front yard. We purchased our own plants but they dug all holes, planted and did all new drip systems. Kevin was incredibly helpful in that I had done AI designs of what I wanted and he created the plan to make it happen. Cheers to the amazing hard workers who endured terrible hot heat but continued to work with a smile. We offered water and food as I believe in taking care of those who help you. Plus they appreciated it. Lester was the supervisor of the team and got the job done. My only suggestion is for corp/management- Create a position Concierge liaison- a Individual who communicates to the home owners on all job sites in the morning by text of when to expect the crew and what part of the project is going to be worked on. Lastly provide easy ups for your crew as these working conditions are difficult. I love the outcome of the job and would highly recommend Pure Turf USA.

Shlomi, what started out as a gift for my family and should have only taken a week or so has turned…read moreinto this long, drawn out, unfortunate thing lasting months. First, I live and work minutes away from my daughter, son in law, and grandchildren, and my residence was not questioned when you accepted my money without having met me in person. The sunken, unleveled area near the patio was sunken prior to the children playing there with water, which was brought to your attention immediately by me, and remains sunken. The children were playing on the artificial turf after installation, not during, and also when your crews would come for repairs, always unannounced, whenever they could fit in the time, because new business was prioritized first, according to your employees. My daughter would move toys, including their inflatable pool which was destroyed by cement thrown into it by your workers. The ineffective drainage by the patio was replaced, without a change order, by the structurally impaired lateral drain after I simply asked your professional if it was a possibility. You did us no favor by installing additional drainage that you stated "will help significantly during the winter season", but which we never wanted, never asked for, never saw a change order for, and I supposedly refused to pay for, which is false and libelous. The poorly placed drain at the back of the wall that you speak of was never meant to be located there and was removed because it didn't connect to any discharge or overflow line. The artificial turf, with holes cut in it to fit drain covers in that location, was laid back down and patched up. I cannot accept a repair method that leaves brand new artificial turf with a patched or piece meal finish, particularly to fix an error made by your team. One item I have complained about since the beginning is the safety concerns with the unfastened down and lifting turf which has never been addressed by anyone on your team. And you're saying this is the best you can do.

They did a phenomenal job! Very prompt to start, quick to finish and everything ended up…read morebeautifully! Bravo

They were subcontracted by Purchase Green (see review) to install turf and edging in our back yard…read more Marco boasted that they've been doing this in Las Vegas for 15 years, yet the kept breaking metal spikes because our yard is hard. The workers were careless in the way they cut the turf boarders and installed the Bend-a-board edging. The turf edges rolled up in a matter of a few days and the boards lifter out of the ground. We had them do the edges over again twice and same crappy results. Just the worst workmanship.

I had the same crew come out twice for 2 separate jobs. 1st was a dog kennel area, 2nd was to add a…read morepop of color to the front yard and a grass area for my pups near my pergola. Eric K did the bid and then a two man crew provided the labor. They were pleasant, worked efficiently, cleaned up afterwards and the areas look fantastic. I would highly recommend.

This company is top notch! Pricing was lower than other companies in town with high quality turf…read more We had 2 areas in our backyard that needed turf. Jose's crew leveled our yard, added over 30 plants with new drips, and installed 2 areas of turf in just 3 days! These guys work hard in brutally hot weather. The design down to the install was so easy! I will use them again when we decide to redo our front yard. Do not hesitate to call this company. You will not be disappointed!