I took my Mom Christmas shopping to buy gifts with her for her kids, grandkids and great grand…read morekids. This year she decided on getting everyone shoes, all 23 of us. We walked in to the store and told the associate we'd be buying 23 pairs of shoes. They explained the layout of the store since we needed shoes from all sections from toddlers to mens! Every time we picked out a few pairs an associate was there to take them up to the counter for us until all our choices were done. The associate who rang us up helped to make sure we were signed up for the rewards program and was sure to ring our shoes up so we saved as much as possible with the buy one get one half off deals. Once our purchase was done 2 associates carried our bags to my car for us. Mom and I had an amazing experience today at this location. Everyone was excellent from beginning to end! Thank you and Merry Christmas!!

It's the rack room shoes experience you would expect. Clean, well organized, good selection, one…read moreof course the BOGO 50% off.

The isle are so narrow, the store feels so contested, everyone is stepping over each other and…read morerubbing elbow to elbow, I couldnt wait to get out of there. But the prices were reasonable.

I find it frustrating that the shoes are all grouped by style and not by size here. When I'm…read moregetting shoes I need to see what's available in my size and price range, and going to one section is a lot easier than having to traipse through the entire store. Also, the shoes here are usually all really expensive; there's not much of a range in prices. Sometimes they run buy one get one half off sales, but when they're that expensive I still don't feel like I'm getting that much of a deal.

I went in a week before Christmas and was browsing. I was amazed to find a pair of Dunks sneakers…read morethat my granddaughter had been wanting but I couldn't find. I was so excited.

The entire refund went with no problems at all. I was in and out in about 5 minutes. The hardest…read morething about all of it was finding the return desk

Customer service is nonexistent here. No greeting when I entered the store, none when I left. I…read morewould give no stars if I could! The Macon location was much better!

We stopped by looking for a slip on shoe. I found the one that I wanted. Asked for help and the…read moreolder lady came up and said that she didn't know where that brand of shoe was. Told me to go look in the back corner of the store. I'm like why not show me where it is. At this point I was like screw it. I won't buy anything from here. Yvonne had no knowledge about shoes. She claim she didn't know where it was. I told her well I damn sure don't know.