It's hard not to notice some scary one-star reviews for Queens Boulevard Extended Care (QBEC). But…read moreI see similar reviews for other hospitals, rehabs, nursing homes, etc. Our sad national reality is that these facilities are being horribly squeezed by insurers, especially Medicaid and Medicare, and at a time when our aging population is boosting patient census. So yes, there are times when a patient will ring for care and wait a long time for response. I experienced some of this during the early part of my one-month stay at QBEC before I became ambulatory. It's horrible. But until our societal priorities change, these facilities will always be strained and need more staff than they can afford. I'm angry, but not a QBEC. I'm angry about the societal values that limit what QBEC and all other such facilities can do. But as for the tings QBEC can control . . . I'd give more than five-stars if I could. This facility's strength is its people. All patients have a choice in how they will interact with staff; either respectfully or with disdain. Those who choose to treat staff with respect will find that the nurses, CNAs (aides), and transport people, are amazing. With all the horrible things we see in the news today, it's so uplifting to experience the kindness, compassion, and just-plain niceness staff gladly delivers. I started on the second floor and eventually was moved to the fourth. Interaction with staffs on both floors was always delightful. No matter how messed up I was physically, my interactions with staff always made me feel much better. I especially want to call out the physical and occupational therapists. I worked with Marriel (I hope I spelled her name correctly) for PT and Luciana for OT. Thanks to their knowledge, kindness and supportiveness, I can now walk unaided (I came home with a can and walker, but both are now optional)... even though I entered the facility as a dead-weight blob that could barley turn over in bed. I was told by others at the outset how hard therapy would be and folks around me wondered if I would really embrace it. Yes, it is a challenge. But Marriel and Luciana made it easy to embrace. They were never soft on me. They pushed me, often hard, to the point where I needed a nap after each session. But they never caused pain. They always knew how far they could push beyond what I had previously done, and that what their aim. And, of course, they always watched with eagle eyes and took appropriate precautions to make sure I was safe. And by choosing to always do therapy in the gym, as opposed to in my room, I was able to observe other therapists and patients. I saw other therapists work effectively with their patients at whatever condition the latter were. All were different, but I saw all make gradual progress each day. I'm happy to be home now. Who wouldn't be! But there is one bittersweet aspect to this. I have to say I think about and miss the many wonderful people at QBEC that showed me so much kindness and support.

The care was sub standard. They have staff that are under experienced and skilled. The place is run…read moredown and needs a good overhaul. The food is barely edible. The kitchen does not pay attention to dietary restrictions: e.g. diabetic needs. Time they raised their standard.

A wonderful Rehabilitation Center.This was my third time here. I had a right knee replacement…read more From the administration Mr Gordon Shah to the nursing staff to aids i was given excellent care. It is a great rehabilitation They have compassion and respect for all the patients

Communication is terrible, we were not notified of multiple discharge date changes and did not get…read morecalls back when we requested them, or when we were told that we would get them. When I raised this issue with the social worker, she repeatedly suggested I was making up the discharge date that they notified us of. This made setting up post discharge care needlessly difficult. There were also several packages that were delivered to my father, but not opened for him to access the contents (clothing), even with me calling several times to remind them that it's not enough to give him the sealed package, it needs to be opened. The first time, it took five days after delivery for him access the clothing we sent. Every time we called, we've received assurances, and they've lost my trust to follow through with their word. I would not recommend this rehab facility. Edit; after placing several additional calls, the person in charge of discharges finally returned my call the day before I go pick up my father to tell me he cannot be discharged tomorrow. She spends a significant of the phone call arguing with me, insisting that we spoke yesterday when we had not. She tells me if I'm picking him up it has to be at 11 AM. This would've been a great piece of information to relate to me sooner than the day before I am scheduled to travel across the country to pick him up on the flight I booked two weeks ago. She accuses me of "playing games" and refuses to connect me with somebody else. I still don't know if they will make a referral for him to have post discharge care. Although I have repeatedly told her I need this at this point, I have no confidence that she will actually do it.

We had a very positive experience on the second floor with a beautiful nursing staff as well as…read moreaids , particularly Natalie,Sandy,Henry and Rene. I was so attentive a positive and went the extra mile.

My 80 year old mother was admitted to Dry Harbor Rehabilitation with serious and crippling anemia…read morefrom post-surgery internal bleeding. She was very weak and could not walk. From the time she arrived, there was someone to guide us through the process, from Galina the social worker, to Tamara, the wonderful 4th floor supervisor who is the heart and backbone of the unit. The nursing staff, and especially the techs, treat my mother with genuine kindness and patience. They always greet her with a smile and kind words, and go out of their way to keep her comfortable and calm. A special thanks to the physical therapists that work with my mother for their encouragement and commitment to her progress. They celebrate every small victory with her and somehow make difficult sessions feel hopeful. We've seen steady, remarkable improvement that we honestly didn't think possible. The building and decor are a bit dated but don't be put off by it -- the facility is clean, well-maintained, the food is good, and the culture is one of kindness, compassion and a willingness to help above all else.

My mom stayed here for 2 months last year and had a very good experience. Could the place be…read morecleaner ? Of course , any place could be cleaner . The staff were very pleasant and helpful, when they weren't being called in 5 different directions. It's not necessarily their fault that they are short-staffed or that some patients have very high needs. We left there ready to continue recovery at home, so mission accomplished. I felt the need to post because I didn't want all the negative reviews to unfairly bias anyone's decision in going to Pavilion.

ABSOLUTE WORST PLACE EVER!!!!!! I had to take my dad out of this place and they completely botched…read morethis discharge procedure and made false claims, about why he was being discharged. My dad came out of that place worst than when he went in. I swear I think they are over medicated individuals every patient in there looks like a zombie. the social worker is completely incompetent and the guy in charge of finance is Cleary unsympathetic to family members.

My team and I have been providing monthly drumming/music programming at Rego Park and all I have to…read moresay is Michael and his activity staff add so much to the program. Their involvement, engagement with the residents, and positive energy are felt.

quality care best team of people…read moremost helpful understanding Judah and team has helped me above and beyond with both my parents' stay there. I am ever so grateful, thankful and blessed to have such wonderful people taking care of my parents at this time. Their needs are always fullfilled with kindness. Baruch Hashem

They are HORRIBLE IF YOU WANT YOUR LOVE ONE NEGLECTED and only give showers once every 2 weeks it's…read moreok But if you truly love your love one DO NOT SEND THEM THERE I have the pics to prove the neglected my little Sister endured she is diabetic and for the time she was there she did see a foot doctor when I finally took her from sapphire and got her home her feet smelled like something had died in her socks and when I took her socks off I broke down and cried because her feet was in such a bad state that I had to clean the dirt and grime off her feet and the toe jam from under toenails that were never cut or clean.. DO NOT USE SAPPHIRE CENTER ON 3515 PARSON BLVD

Sapphire Center not good, the nurses were very unprofessional. They did not follow the doctor's…read moreorders and were irresponsible to the elderly. The nurse assistants yelled at the elderly, causing them to be nervous.

Highly recommended . Therapists there are very good caring for you and your recovery. Professional…read moreand you are not rushed out.

Very nice place to receive physical therapy. All of the people who work here are quite friendly. If…read moreyou want to recover from any type of orthopedic type injury I would recommend coming here. Sylvia is especially helpful and will get you in shape better than ever after your therapy sessions. One important thing to remember though is, that you won't get better unless you have the desire to get better yourself. No one can magically heal you without you putting in some effort towards getting better yourself. Check this PT place out, you won't regret it. It's actually in Maspeth, not in Flushing, but I guess internet maps have a hard time figuring out the different regions of Queens.

The Care Center is located in a good friendly area in Forest Hills. The services are very good and…read moreemployees very friendly and helpful. They listen and do everything possible to make you feel welcomed. I had a good experience. I highly recommend this place. Steven P Sanders.

DO NOT USE THIS PLACE. My grandmother was neglected and needed to be transferred back to the…read morehospital on multiple occasions due to neglect in her care. They do not take care of the patients personal belongings when she was transferred and wasted my time having to get everything. Some of the office staff was helpful and kind, other staff members were rude. Only gave one star due to no negative option being available.

DO NOT PLACE A LOVED ONE HERE…read more Here's my family's story: On Monday, November 20th, I exited Forest View with my elderly relative who has been a patient there for several months. When I arrived at the facility, my grandmother's body was cold and she was completely unresponsive, something that should have been immediately recognized by staff had they taken the time to observe residents rather than leave them in bed or scattered across the corridor. Her demeanor was a serious departure from what I've observed during my previous visitations. My uncle was also at the facility and alerted the nurse to his concerns. The contracted EMT (Senior Care Emergency Medical Services) took so long to arrive that I called 911 myself and the EMTs I phoned arrived 5 minutes after the EMTs summoned by FV arrived. I have no idea why it would take 45 minutes for emergency medical professionals to arrive. Upon examination by the EMT, the gentlemen stated that her skin was cold to the touch. When we arrived at the hospital 10 minutes later, her temperature was recorded to be 90° and her blood pressure was 71/42- surely they did not both drop this low in transit. In conversations with the EMT, they alerted me that when they inquired about her vitals to the medical staff at FV, the staff was not aware and had not checked her glucose levels solely because she was not diabetic, which was alarming to them due to her age. At the hospital, doctors confirmed that she arrived in septic shock and would be treated for sepsis due to lack of proper hygiene and cleaning at FV. In fact, the urine culture found bacteria in her urine that is only found in fecal matter. She is currently being treated with two different antibiotics as the bacteria is known to be resistant. Prior to her transport via ambulance, I visited her on Saturday and advocated for her diaper to be changed when she signaled to me that it was wet. When I approached both the Asian nurse on the sixth floor and a CNA named Gloria, I was told that she would have to wait until after she eats dinner as it is difficult to feed her in bed. It appears that she is only changed in the morning and in the evening when being put to bed for the night. It was only 3:30 pm when I made the initial request. They wanted a 92-years old woman to sit in a wet diaper until at least 6pm, which is unequivocally and wholly unacceptable, inhumane and unsanitary. I, along with her medical team at the hospital, am certain that unhygienic practices like this led to her current hospitalization and diagnosis of sepsis. On another occasion, my mother had a similar incident when she told a CNA that my grandmother had defecated in her diaper and the CNA's response was she is about to change her for bed. My grandmother was not changed for bed until 7 pm that evening. She ate dinner while sitting in her feces. While at FV during prepping for bed, we offered assistance for my grandmother. We are always asked to leave the room and now we know why. Additionally, the hospital's medical team permitted us to see the condition of a bedsore during her examination- the bedsore appears raw and untreated. Why was this stage 4 wound not treated by FV? Adding further insult to this matter, no one at FV reached out to communicate with my family out of care or concern for my grandmother since her transfer to the hospital last Monday, illustrating a lack of empathy, diligence and compassion. Simply put, this lack of communication and overall incident is horrifying and erodes the trust we've attempted to build with this organization over the past few months. Had it not been for me and my uncle's immediate response, our Christmas this year would have looked even more different than the one we just experienced. We had planned to spend the day with her at FV, instead we spent the day at the hospital with her. Without our assiduousness and care, it is likely that we would have spent the holiday grieving her due to FV's dearth of care and responsibility. AVOID AT ALL COSTS!

Please see the reviewBrought my mother in for rehab. Response times to calls were terrible.  My mom…read morewould wait 30 - 40 minutes for help to go to the bathroom.    She tried going by herself, fell and broke her rib. Noone waited with her while ambulance arrived (we were on the phone with her.   They did not transfer her medical records despite requests from the hospital PA which led to further complications.  I would not put someone here who may have trouble advocating for themselves, particularly now when you cannot go into the facility.   Most of the aides were awful (I overheard one yelling at a patient to stop using the call button while on the cell with my mom).  It could have been the floor my mom was on, but I would NOT send anyone there. Finish My ReviewRemove draft

I don't have enough good things to say about Reggie and the team at Restore Plus Physical Therapy &…read moreRehabilitation. This year was incredibly difficult and painful due to a herniated disc and severe sciatica that crippled me before having surgery in June. I went from being extremely active and healthy to not being able to sit, stand, or walk without terrible pain. Reggie and his team worked with me before surgery to help alleviate the symptoms and they were my primary source of rehabilitation afterward. Over the course of four months, I have gotten back into my fitness routine pain-free, and I am confident that I know what steps I need to take to support my back and physical health as I move forward. The team at Restore Plus Physical Therapy & Rehabilitation was always kind, helpful, and very responsive to all of my questions. Everyone there knows your name and makes you feel like part of the family. Reggie designed a rehab program for me that was clear, actionable, and specific. I felt really confident about my progress, and I felt comfortable asking him for any help I needed. I cannot recommend them enough. If you need PT - this is the place to go!

I got into a minor accident that had me walking funny for a bit, which caused all sorts of random…read morepain and numbness in places for the first time. Carmelo and the team are so welcoming and such pros at getting me to hit my goals while making it fun. More importantly there were able to help me address all my concerns. I appreciate that it's a safe place. Also their playlist is not bad!