I am not one to leave negative reviews lightly, but I feel it's important to share my experience to…read moreprevent other brides from going through what I did. My wedding videographer completely fell short of professionalism, communication, and delivering on her contract.
Her contract stated that videos would be delivered within 60 days, yet it took over 110 days to receive anything close to what was promised. She missed her own deadlines at least seven times, each time with a new excuse. Communication was poor throughout the process, and it became clear she was not being truthful about her progress or intentions.
The wedding highlight video she eventually sent was late and had issues. The sound was off, and it contained random footage of a desert--not even from our wedding day. On top of that, despite advertising drone footage, she didn't use a drone at our wedding. Three months later, she showed up at our venue (without notifying us) to get drone footage, which obviously wasn't from our wedding day, and she added that into the highlight video after fixing the sound. While the highlight video turned out cute in the end, it wasn't authentic to our wedding day, which is incredibly disappointing.
We also NEVER received our fully edited videos as promised. After months of excuses, being blocked, ignoring our demand letter, and given so many chances to solve this matter amicably, I am now having to take Carly to small claims court.
I consider myself a very patient and understanding person, but this experience was beyond unprofessional. It was heartbreaking to trust someone with such an important day and be let down so completely. While I can give credit for the highlight video being nice in the end (besides not having the drone footage from our wedding), it doesn't excuse the lack of integrity and communication, missed deadlines, breach of contract, and missing our footage we paid for.
If you're a bride considering Carly at CineDream Studios, please consider my testimonial. I would hate for anyone else to feel the way I did throughout this experience. I have all the receipts/messages if you would like to reach out to me.