Today, I went to this laundrymat and I could not believe what I saw. These two couples put five…read moreregular material car mats and two large plastic car mats into the washer. CAR MATS, the car mats you step on when you sit in a car. I have never in my entire life seen this before. There's people washing their clothes in these machines but you never know what people put in them. What makes it worst is the employee saw them putting the mats in the washer and didn't say anything. Nothing!! she didn't say nothing to them. After today, I will never come back here and I hope I'm not itching in my clothes because I don't know what was put in the washer before me. Please be careful where you wash your cloths. I will try to take a picture if possible but they keep looking around because I think they know the mats are not suppose to be in the washer. That's what they have car wash facilities for. Please let me know if I'm wrong. They also put the mats in the dryer. Lord have mercy!!!

They wouldn't exchange my dimes and nickels for quarters, and on top of that, they actually reduced…read morethe dryer time from 7 minutes to 5 minutes per 25 cents. It's so frustrating.

HOT HOT HOT dryers - a laundromat users dream ! This place…read moreis very dated/no frills. The workers always say hi! Nice touch. Also, on top of the coin exchanger , they leave detergent caps for your personal use for the quarters. Very creative and caring. The prices are pretty decent too. I see a lot of people use drop-off here also, I assume they do a nice job.

It's ... good for getting your clothes washed and you don't care about what it looks like . We are…read moretrapped in the 90's and there is a layer of dust to prove it . It's neither inviting or repulsive. It's just ok gonna leave here soon kinda vibe . I never been before and asked owner how to use machines very happy to help . Worth asking he explained all . These machines take quarters only I used a 3.75 machine my machine asked for 15 quarters lol (I selected some extra features like extra spin and hot water etc . Never fear they have a quarter machine I put in $10 no problem. Then I bought a little box of tide for 75¢. I used two machines and I am currently waiting around staring at the layer of dust . It's quite no one is speaking and there is no tv or music just the sound of machines going . I don't mind any of it . Just letting you all know if you have exceptions . I just want my clothes washed . 1 star off for being so dusty / water logged looking . Come if your close by . If not there are deff better newer machines and places

Pick up, drop off, and online booking? This place is awesome…read more Pick up/drop off was on time and super friendly. Prices were reasonable. My laundry was cleaned perfectly and it saved me a ton of time.

I used their services for over 25 years until early March 2023…read more After paying for my laundry, I discovered half of my items had not been returned. All my underwear, (14 pairs Victoria's Secret), towels, blue silk pajamas Victoria Secret, and other things I don't remember exactly were never returned. They offered some underwear from VS but nothing for the other items lost, or misplaced. DISGRACEFUL!! AS OF MARCH 5, 2023, They have been operating WITHOUT A LICENSE, DO NOT USE this service - AS THEY HAVE NO REGARD FOR THE COMMUNITY OR YOUR POSSESSIONS. THEY HAVE BEEN OPERATING AT LEAST 3 YEARS WITHOUT A LICENSE.

It is convenient to me . Some nights have early closings ; always best to look up the hours …read more Fortunately, right outside the laundromat is a north bound bus stop . Once on the bus ; you are five minutes from a 24/7 laundromat ; also on that corner is a nice restaurant; whether you need the nearby laundromats or not .

I love that it's so big inside I always get a washer and dryer no matter what time of day I go the…read morewashing machines wash good and dryers get hot

Great shopping experience, they have best wash and fold service in town!…read more The Japanese product is excellent! All organic. Love their yuzu clay mask !

Very nice and modern laundromat at the center of Elmhurst. It's a walking distance from the busy…read morecorner of Elmhurst Ave and Broadway. Also I was surprised that they even sell a lots of cute Japanese products and face masks. Definitely one of the hidden gem in the neighborhood.

Such friendly service and they're never trying to upsell you on anything and they'll give you their…read morehonest opinion on what you need and don't need when they tailor stuff! Awesome service and can't recommend enough.

The absolute best! My whole family has been coming for years. A few days ago my twins got fitted…read morefor the tuxedo rentals for prom. Vivian is the sweetest and a true professional always. Would never go anywhere else!

dont ever come here ! the lady that works here is rude and nasty , I arrived a whole hour before…read morethey closed and she insisted I couldn't wash my clothes because she was " done " for the day . the worst customer service I have ever experienced! I will not be coming back !!

I am finding the customers coming here are rude & arrogant. I really like this place but between…read morehow much busier they are getting. May have to look at other options. It is a public laundromat people should just mind their business, take clothes out promptly when done, have a little curtesy.

Great laundry place good service…read more A bit far but worth it I will recommend to anyone to drop clothes here

On Jan 30 2024 I was denied entry to Family Laundromat at 138-63 Queens Blvd, Jamaica, NY 11435, +1…read more718 526 6201because they would not allow me, a disabled person with a professionally trained, medically necessary and clearly marked service dog to enter the premises. I told them that the Americans with Disabilities Act requires them to admit me with my service dog. They physically barred me from entry nonetheless, because "some of their customer" might not like it. If you are a person with a disability who has a similar experience with Family Laundromat, please leave a record of it here so that others can establish a pattern of behavior. Business owners like this feel free to flaunt the law because the supposed watchdog agencies will do nothing, even when you file a well-documented complaint. Also, if you are a disabled person trying to establish a pattern of behavior, feel free to reach out and I will happily support you by attesting to my similar experience. Thirdly, whether you are a disabled person or not, please consider whether the actions on the part of Family Laundromat reflect your values. If not, consider frequenting a business that does. Nothing changes until people join together to insist on it. No one else is going to protect us from discrimination and illegal exclusion that makes an already challenging life even more difficult. The ADA was written to prohibit discriminatory and illegal actions like those committed by Family Laundromat. Please support disabled people and help encourage businesses that just don't care to do better.