If I could give zero stars, I would!
It has taken me 2 years, yes 2, to finally write this review. I'm still disappointed and disgusted with what happened during my visits at this hair studio in January 2017.
I had been dealing with hair breakage due to over processed hair due to too much bleaching. I knew that Fresh was a very well known and high end, reputable salon, which is why I chose to call them and set up an appointment to help with my hair concerns.
I went in and met with Chrissy, who was a platinum blonde herself and was very friendly and seemed knowledgeable. I explained to her my situation. I had currently had a shadow root with dark roots transitioning to blonde down the shaft and to the ends. I explained that there was a halo of brass around the darker color (about an inch from my scalp) and I was just looking for a way to cool that brass down. I was told by my previous hairdresser not to bleach the hair for awhile as my hair was very fragile. I told Chrissy this information and also showed her some breakage that had occurred already on my head. As Chrissy took a look at my current hair, she made her recommendation. She expressed that my hair did not look too damaged or broken and that she felt the best bet was for me to get back to all blonde, platinum. She told me that trying to fix just the brassy halo around my head would be very tedious and it would be better to go blonde. She seemed pretty confident, and I trusted her as the professional. This is my biggest regret.
I scheduled my appointment for a few days later on a Friday afternoon. The process took about 3 hours. I never did get a blow dry before I left, but we'll get to that. Chrissy and I had text each other back and forth a few times beforehand and she and I were both excited. Being platinum was what I truly wanted. After the 3 hours of foils and the dryer and more products etc etc I sat down in Chrissy's chair. To start, my roots were bright orange. I mentioned this and Chrissy said she didn't want to put anymore chemicals on my hair at the moment since it just went through the 3 hour process. She told me that I could come back in a week and she would try to put something on it to lighten it a bit more. So there I was, with fire crotch roots. Also, she began drying a tiny piece of my hair and then said she felt my hair was a bit fragile at this point and didn't want to put any heat on it. She told me to let it air dry and I left with a wet head.
I went down the shore that weekend with friends from college. I had my hair pulled back until the following day when I showered again. After showering, this is when I realized the horror!!!
I went to brush my hair, and realized that I literally had bangs that were about a half inch long. The ENTIRE CRADLE of my hair on my head was GONE! FRIED!
I literally almost had a panic attack. I could not believe what I saw... or didn't see. My hair was WRECKED! I immediately text Chrissy and she said she did not notice any breakage during the processing. I find this extremely hard to believe because every single hairdresser whom I have told about this experience says that there is NO WAY she did not know before I left that salon.
I asked her about my options. Literally asked about wigs, extensions etc. I couldn't walk around in public like this.
I literally had sessions with my therapist discussing how traumatized I was about my hair and how embarrassed I was to leave my house, go to work, etc.
The best Chrissy offered me at first was 6 months of treatments to help my hair grow. That did NOTHING for my current issue, that I never even asked for!
I finally asked for a refund and Chrissy talked to her manager and they agreed to refund my money. When I went to the salon to pick up the refund, a manager came from behind the desk and handed me my $196 and said "sorry it didn't work out," and then walked away. No one even offered to take a look at the aftermath of extremely over processed, burned off hair! I felt very mistreated by the management. She didn't care at all about my situation.
I went into work a few days later crying to colleagues and wondering what I was going to do to mask this mess. I was referred to a stylist in Newtown who specialized in blondes as well as in extensions. She literally saved my life. She fit me in in a pinch, and was able to tone down the orange and put in some very thin extensions to try to somewhat compensate for my non existent hair. I have had to pay thousands of dollars over the last 2 years to have extensions because my hair is still not back to what it was when I stepped into Fresh Hair Studio that day with Chrissy. read more