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Fresh Grounds Coffee House

4.7 (3 reviews)
Open • 7:00 am - 3:00 pm

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Pump & Grind - Grinder bowl

Pump & Grind

4.3(28 reviews)
4.1 mi

You want to talk about Decor? This place is amazingly put together, and I love the atmosphere. Some…read moreof the best biscuits and gravy you will consume in your face. And the owner Jennifer makes sure you feel welcomed and loved with the service she offers to Every customer. I will always recommend anyone stopping in for the amazing coffee and food.

My experience working here was extremely disappointing, and unfortunately, the negative reviews I…read moreread before starting turned out to reflect many of my own experiences. On my very first day, I was served rancid iced coffee that made me sick enough to call off the following day. After I had coworkers try it and confirm something was wrong, the coffee was dumped out. That should have been my first major red flag. I also had concerns about sanitation practices, including drinking water coming from the dishwashing sink and a lack of clean towels and rags available for cleaning. Customer service was another concern, as some staff members seemed to lack basic customer service skills. My final experience was especially disappointing. On my last day, the owner's son's 18-year-old girlfriend made a personal comment about my appearance, saying that my eyebrows were making her mad. The following day, rather than taking my concern seriously and reviewing the security cameras that were directly in view of the incident, I felt the situation was dismissed and that I was being made to question what I knew had happened. To make matters worse, I was not paid for my final day of work. It took several weeks to get my paycheck issue addressed, and after deliberately waiting an additional week to collect what I was expecting to be two checks, I received only one. The way this was handled, along with the owner's response to the situation, left me feeling that there was a lack of accountability. I did meet some genuinely nice coworkers and customers, and the kitchen staff did a nice job with the food. Those were positive parts of my experience. Unfortunately, the overall working environment, sanitation concerns, treatment of employees, and problems with payroll overshadowed the good. I would encourage management to take employee concerns seriously, improve sanitation practices, ensure staff are equipped to maintain cleanliness, strengthen customer service, and make sure employees are paid correctly and on time. Based on my experience, there is significant room for improvement. Looking back, I wish I had paid closer attention to the existing reviews before accepting the job.

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Pump & Grind - Inside

Inside

Pump & Grind - Biscuits & Gravy. Brown gravy?

Biscuits & Gravy. Brown gravy?

Pump & Grind - Menu

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Menu

Fresh Grounds Coffee House - coffee - Updated October 2026

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