This shop has lost my trousers that I just bought from an international travel 3 weeks ago. I have followed up on this in the daily but the staff keeps in telling me that the owner is trying to handle it and will give me a call. Not one call as they are claiming the owner is busy. So here I am now waiting for nothing as it seems. First time that this happened to me that a dry cleaner lost my item. Would you go to a business like this again? What would one do if they lost your brand new favorite pair of pants and they don't seem to care? No resolution was even attempted from the owner. Poor business practice. read more

This location used to claim that it used a non-toxic, environment safe process to clean clothing. Since it changed ownership and is a Martinizing store, I'm not sure if the cleaning process has changed. Recently, my wife had a problem with a new blouse that had a coffee stain. The cleaning results were not good. Not only was the coffee stain still visible, but there were other stains on the blouse. She refused to accept the blouse and was told by either the owner or an employee that the blouse would be cleaned again. The results was still unsatisfactory. Then, she was told that the blouse would be sent out to another cleaning source. My wife has not heard back from Fresh Cleaners in over 3 weeks. Under the previous owners, we had better results and will look for another dry cleaner. read more

This place has gone right in the toilet since the new ownership took over. They perform poorly, have horrid customer service and do not stand behind their work in any manner at all. Having used this location for 25 years for all of my work clothes, it is astonishing to me that only recently have I had problems and it is one after the other. The final straw is the 3 pair of pants that they shrunk an amazing amount. I am not sure how they did it, but they dropped at least a full size in the waist and 2-3" in length. I have worn the same brand, style and model of pants for years, all fit comfortably and loosely except for the 3 pair they ruined. When brought to their attention, all we get back is "we don't shrink pants". They were shown pants that were identical to the shrunk pair, and it was obvious just looking at them how extreme the shrinkage was....."not our fault" though they were the only ones to have ever cleaned them. They just made it our problem....so after 25 years and thousands of dollars spent the will have permanently lost our business and I will do everything in my power to steer anyone I know away from them.. Just a horrible business. read more

Do not use this place. I took a handful of clothes to be dry cleaned and all were damaged. Buttons torn off multiple items (blazer and sweater) and sweaters were grossly stretched out to where I can't even wear them anymore. I brought them back to show them and the response was "what do you want us to do about them" and then "you sure you didn't wash them." They told me the owner would call several times (I had to follow up with them) and they told me "she's a very busy woman." As someone who owns a business that's large enough we're in over 40 states and has two children under 2, somehow I manage to make time for my clients and several employees so think you probably could too. Especially, if my business were to be responsible for any shortcomings or mistakes. When I first reached out, they gave me the option for store credit or a refund (for only $20) and I wanted the refund. They told me they couldn't give it to me unless they had the card in person so I would have to come into the store. I went into the store and they told me they could no longer refund me on my second attempt because the owner wasn't there. On my third attempt, I asked again about the refund for the dry cleaning for the damaged clothes and if the owner was still planning to call me to discuss the issue. They went ahead and issued the $20 refund probably because they were sick of me calling and what's even more amazing is they didn't even need my card and just issued the refund... but the business owner is still a very busy woman. LOL. It's so insulting it's laughable especially when they ruined over $1k worth of clothing and it's been weeks since they were made aware of the damage and still nothing from the owner or any effort to make this right outside of the pathetic $20 I had to beg for. Please do yourself a favor and do not bring clothes here unless you plan to never wear them again or don't care how your clothes are treated. I get making mistakes, and normally I don't leave reviews, but to have zero acknowledgement of the mistakes made and no effort from them to make this right is almost worse than the damaged clothes. From one business owner to the busiest business owner there ever was, we work just as hard to pay for our clothes and your services, hopefully as you continue to lose customers your time frees up to be able to do the right thing and pick up the phone. read more

Fresh Cleaners - Torn button - Laundry Services Near Me - Lodi, California

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This is my #1 go-to dry cleaning company! I appreciate their attention to detail in everything they do. The staff is very friendly and organized. I've dropped off clothing that either needed to be tailored or clothing that needed a stain removal and they've impressed me every single time with their high-quality cleaning and speedy turnaround times. Highly recommend them if you need a reliable dry cleaning service! read more

I'm from out of the area, visiting family in Lodi. The dry cleaners in my area ruined sweaters and pants so I gave this one a try. I brought in 13, yes 13 sweaters. One had a hair dye stain. They did an amazing job cleaning and removed the stain. The price per sweater was half of what I've paid in my area. The sweaters were folded nicely with tissue. I was asked when I was leaving town, they were done early! Everyone was very nice and knowledgeable. coming back. read more

Brought in a white and green sweater with red wine stains and they were able to remove all the stains and it looks brand new again!

I had some knit shirts for work dry cleaned and pressed here. The Staff was nice and the location is clean. also a great price! =) my clothes had an odd smell to them though after it may be the solution they use. but overall happy with the place =) read more

I loved Fresh Cleaners, the laundry came out fresh and fantastic, the customer service was great, nice people, couldn't see anything wrong. Until the day my bracelet that was given to my by my husband for my 25th anniversary came off when I handed the bundle over to be laundered. I wondered why the lady behind me and the lady at the register both looked at my car as I was backing out of the parking space. I realized the bracelet missing when I got home and called Fresh Cleaners right away, they said no, there was no bracelet found......then several months later I ran into the lady who was behind me and turned to watch me drive away....she said the bracelet was indeed in with the laundry and the lady at the register said she would call to tell me. I no longer go, because it is a bad memory. The Bracelet was not expensive, just silver for our silver anniversary but was priceless in sentimental value. If you ever read this Fresh Cleaners and feel like you can be honorable, I would love more than anything to have it back, no questions asked. read more

Anyone who is particular about their dress shirts should consider this place. I have used them since they opened and have had only a couple of shirts that weren't pressed to my satisfaction. Very courteous and friendly staff. Prices seem reasonable to me and they are next to our favorite grocery store so that is very convenient. read more