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French Bee

1.5 (4 reviews)

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3 years ago

Helpful 20
Thanks 1
Love this 11
Oh no 0

11 months ago

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2 years ago

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2 years ago

The worst wannabe airline with poor customer service and lack of staffing. Careless & inexperienced.

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What measures are in place to improve in-flight comfort?

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What measures are in place to improve in-flight comfort?

Is there an option to upgrade to a seat with rebooking and cancellations?

Is there an option to upgrade to a seat with rebooking and cancellations?

Is there an option to upgrade to a seat with rebooking and cancellations?

What measures are in place to improve in-flight comfort?

What measures are in place to improve in-flight comfort?

What steps is your airline taking to reduce flight disruptions?

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Air Premia

Air Premia

3.9(7 reviews)
0.0 mi

*Call main assistance (Toll Free) phone number is +1 888-5.31-09.94 available anytime (day…read moreor...read morenight) As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again....

*Call main assistance (Toll Free) phone number is +1 888-6.57-49.00 available anytime (day…read moreor...read morenight) As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again....

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Air Premia
Air Premia
Air Premia

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JetBlue - comfortable modern planes.

JetBlue

2.2(160 reviews)
0.4 mi

I've been flying every couple of months on JetBlue and I still really like them…read more Once on board you can control what you watch or listen to. I love using the app to book my flights, get my seat assignment and decide what level I want to pay for when it comes to my ticket. The staff is always very friendly, especially when you're on board. When you fly JetBlue you get free movies, free TV, free music, free Wi-Fi, a free nonalcoholic drink,and snack. .. They are serving alcohol again, and there is a charge and you must use a credit card whether you purchase food, drinks, earphones, blankets, pillows etc. You don't get all the riffraff like when you fly Spirit Airlines. Passengers are normally very quiet and they know how to handle their children so they're not unruly. I love that they board people very quickly and if there's no backup at Newark, you can get out immediately. Sometimes there's an occasional delay but that problem has to do with Newark Airport and not having enough Air Traffic Controllers and too many planes departing and arriving. Sometimes the pilot can make up time in the air. I also love that JetBlue is in the new terminal A and not terminal C, which is the international terminal and a pain in the neck to get in and out of. Now JetBlue and United have joined forces together. Hopefully for the better. Only time will tell.

Abandoned at the wrong airport with zero support…read more JetBlue's motto of "bringing humanity back to travel" is a joke. On January 18th, my family of four (including two children) was left stranded at the airport for over four hours with zero communication, zero transparency, and ultimately, zero way home. ​After a massive delay, JetBlue dropped us at a different airport than our ticketed destination. Instead of providing the ground transportation or the assistance required, they essentially abandoned us. We were forced to pay for our own Uber just to get home after being ignored by staff for hours. ​To make matters worse, their "customer service" is a ghost town. I waited on hold for an eternity, requested a callback, and when they finally called--they hung up on me. ​They have lost a loyal family of customers. If you value your time, your money, or your safety, do not fly JetBlue. They will leave you stranded and expect you to figure it out yourself. ​Booking Ref: AZPQSW Date of Incident: Jan 18, 2026

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JetBlue
JetBlue - Svbbsgeba

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JetBlue - Terminal A

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Terminal A

American Airlines

American Airlines

1.7(142 reviews)
0.6 mi

Absolutely love AA... Don't always have the best experience, but I do fly weekly and have flown…read morenearly all domestic (and many int'l) brands throughout my many years and AA overall is my selection. Quite tired of all the negative reviews, mostly from inexperience, non-business travels who are very inflexible and/or have no clue how to schedule connecting flights or ow to properly pack or what to expect when utilizing air travel, which are 99% of the 1 or 2 star reviews for most any airline, especially the extremely large ones like AA. My experience isn't inline with these negative reviews and I use AA weekly. 95% of the experience is very positive, mostly ontime, comfy, and professional. Highly recommend AA!

American Airlines Newark check-in staff this morning around 4:15 AM were extremely rude and…read moreunprofessional. The entire customer service experience was nasty from the beginning. What really bothered me was seeing a Spanish-speaking passenger struggle because he didn't speak much English, and the staff showed little patience or professionalism. It honestly came across as dismissive and discriminatory instead of helpful. To make matters worse, the flight attendants were not pleasant either and carried attitude throughout the flight. I'm currently connecting in Dallas and hoping the next flight experience is completely different because so far this has been unacceptable customer service. Do better, American Airlines. Side note I wish I could give zero stars.

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American Airlines
American Airlines
American Airlines

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Frontier Airlines - When I finally got to NYC, they told me to pick up my bag at LGA.  At midnight I went.  No staff. Just silence.

Frontier Airlines

1.3(45 reviews)
0.9 mi

What a a great deal, great flight, and great staff…read more This flight was from LMM to EWR and it was 4 hours of smooth sailing. We purchased the seats three rows back from the entrance door where the middle seat can't be purchased so we could have all three seats to ourselves months in advance and got a great deal. The seats were pretty comfy and there was a lot of legroom compared to economy. The service was great and the pilots did a great job too. I've flown Frontier a couple times over the years but this was the best flight I've ever had with them, other than the flight from EWR to LMM. Thanks again for everything. Safe travels :)

Warning: Avoid Frontier Airlines - A Nightmare Experience If…read moreyou're considering flying with Frontier Airlines, do yourself a favor and don't. My recent experience was an absolute nightmare, and I want to warn others before they make the same mistake. I booked a flight through FlightHub for Frontier Airlines Flight 4092 from Tampa to Baltimore, scheduled for January 31, 2025, at 5:01 a.m. My wife and I were traveling to Quantico, VA, for my son's graduation as a U.S. Marine Corps Warrant Officer, a once-in-a-lifetime event. Unfortunately, Frontier's horrible policies, lack of communication, and terrible customer service turned our trip into an expensive disaster. No Customer Service, No Help, No Accountability Before the trip, I tried multiple times to contact FlightHub and Frontier Airlines to clarify baggage policies. FlightHub had no working customer support--just a useless chat line that wasn't even operational. Frontier Airlines was just as bad--I couldn't reach a single person to ask simple questions about baggage check-in policies. If I had been able to speak to someone, I might have avoided this entire ordeal. Hidden Baggage Check-in Rule = Missed Flight When we arrived at Tampa International Airport at 3:50 a.m., we were shocked to be told we could not check in our luggage because of a hidden three-hour check-in rule that was never made clear in any of the emails I received from Frontier. Yes, I had my boarding passes, but I was told my luggage wouldn't be allowed on the plane. I asked if the bags could be sent on a later flight, but the answer was a flat-out no. I was literally told my luggage would just "stay right here" and not go anywhere. What kind of airline refuses to help customers with their luggage--especially when they've done everything right by arriving early? Forced to Buy New Tickets for the Same Airline I then asked if we could rebook onto the next available flight using the tickets we had already paid for. The answer? No. Instead, we were forced to pay for two brand-new tickets just to get to our destination. We had to book: Flight F9-2911 (Tampa Atlanta) Flight F9-2634 (Atlanta Baltimore) Same airline, same day--but Frontier still made us pay all over again. More Money Grab: Double-Charging for Luggage As if that wasn't bad enough, I was initially told I'd have to pay an additional $69 per bag for luggage I had already paid for. Luckily, one staff member was at least reasonable enough to waive that fee. But why was I being charged again in the first place? Final Thoughts: Never Again This whole experience was a complete rip-off. Frontier Airlines showed zero flexibility, zero understanding, and zero customer service. Their baggage check-in rule is intentionally hidden, their support is nonexistent, and their policies are designed to scam passengers into paying more. If you value clear communication, decent service, and fairness, stay far away from Frontier Airlines. Pay a little more for a reliable airline--you'll save yourself the headache, stress, and wasted money in the long run. Would I ever fly Frontier again? Absolutely not. And I strongly advise everyone else to avoid them at all costs.

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Frontier Airlines
Frontier Airlines
Frontier Airlines

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United Airlines

United Airlines

2.2(67 reviews)
1.1 mi

United Airlines operates it's primary 'customer service' telephone number (877) 982 2011. This…read more(toll-free) line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related support services. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

United Airlines provides 24/7 'customer service' through its main toll-free telephone number (866)…read more666-0203 for flight bookings, itinerary modifications, baggage inquiries, refunds, and travel assistance. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

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United Airlines
United Airlines
United Airlines - United Premier Access entrance

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United Premier Access entrance

JetBlue Airways

JetBlue Airways

4.3(31 reviews)
17.9 mi•LaGuardia Airport

+1~(888)~738-09.67 is available anytime for travelers seeking assistance with their reservations…read moreand trip-related questions. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

*Call main assistance (Toll Free) phone number is +1 888-5.31-09.94 available anytime (day…read moreor...read morenight) As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again....

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JetBlue Airways
JetBlue Airways
JetBlue Airways

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Air France

Air France

3.5(17 reviews)
0.9 mi

*FOR 24/7 immediate help*Reach Airlines directly at +1~(888)~738-06.99** for general reservations…read moreand flight changes. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

The main Air France customer support telephone number (877) 982 2011 is open 24/7 for flight…read morereservations, baggage concerns, refund processing, cancellations, and passenger assistance services. As an Emerald member with the one-world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

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Air France
Air France
Air France

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French Bee - airlines - Updated May 2026

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