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13 years ago

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Independent Courier

Independent Courier

(4 reviews)

A message was left on my phone with the wrong delivery information. I called back after hours and…read morethe answering machine instructed me to call between 8-5 to schedule a delivery. I called at 8:07 the next morning and the automated service told me my wait time was 1 min. Ten minutes later, someone came to the phone and told me the person that scheduled deliveries wasn't in until 11. I explained the issue to her and they were completely unwilling to help. At this point, I am working on returning the item. $100 for delivery and I can't even get it at a time when I am available.

I ordered furniture through Wayfair.com and Wayfair hired Independent Courier to deliver it…read more Independent Courier held up the delivery multiple times. The first time the box was damaged, and even though I said they should still delivery it, this company took it upon themselves to refuse delivery and not let anyone know where my package was. After a week of searching on my end and way fair's end the orderI had to be canceled and reordered. Then when it was reordered, they were days late actually delivering, they never called to set an appointment to deliver (like I was told would happen) never gave 24 hours notice of delivery (like I was told would happen) and informed me 10 minutes before delivery that they were coming over. I wasn't home and asked if it could be delivered tomorrow, considering an appointment should have been made in the first place. They refused to reschedule delivery, saying I could either PAY EXTRA shipping, or I could refuse the package and cancel the order. I chose for them to deliver now and leave the $1000 product outside my house. When I got home the boxes were so large (its furniture here people!) that I could not move the boxes inside myself and my husband wasn't coming home that night to help. I had to get a neighbor to come help me move the boxes inside. this company has completely destroyed my perception of them and of Wayfair. The worst customer service ever! Good luck to anyone who uses them.

Freight Services - couriers - Updated May 2026

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