Really bad customer service first time here and it was horrible. As you walk in, there's a signing list, and there was one customer ahead us, so we waited for almost 20 minutes. And some random guy, just shows up. And just yells out "I'm here to make a payment". He seemed really comfortable to just come inside and yell it out. But it seemed odd how Immediately the girl that was helping out the other guest, run to him, and told him to give her the money for the payment. First all, I don't care how many years you been a customer with a company, you shouldn't have priority for anyone. Specially when you don't know if you have new customers. That to me it's ridiculous. If he was there to make the payment, he should of sign in like everyone else. And wait for his turn, clearly the signing sheet had an option of "I'm here to make a payment". Second, the sells representative Jenny M. was just overall rude, when she was helping me out, she got a random phone call from her mom. Like Who answers calls, when you're helping out someone at work. Clearly that's one unprofessional. And last, you shouldn't be texting after you just hung up on the person who call you. Texting isn't any better of a choice. Update: customer service reach out to me, and were really helpful. I want to give a special thank you, to Miguel who took the time to addressed my problem. You hardly find companies that care about a customers opinion. Thank Freeway Insurance, for taking the time and contacting me. read more

Very amateurish. I bought a car insurance policy with them and they contacted me later saying I needed to submit four photos of the car plus a picture of the odometer, which I did. Long story short, the policy ended up lapsing because they bungled it. I ended up paying hundreds of dollars for essentially no coverage. read more

Adela Sanchez was amazing. she saved me hundreds. I've been over paying for car insurance for years now. I finally feel as though I'm being fairly charged for insurance. She made me feel blessed so grateful for her calling me. I was in the middle of filling out the on line quote when she called. she picked up right where i left off and got me the greatest deal I ever had in my lifetime. And it didn't even take long, she was very patient because my phone kept cutting out and she had to repeat to me what she said, and she didn't even mind. I'm so grateful for her customer service and Freeway Insurance rates. I look forward to being a client and doing buissness with them they've made my future look brighter. I shall refer them to all my family and friends. read more

roxanne helped me get a low rate for my car for full coverage. thank u guys so much! xx

Called to take a car off my policy, nicest guy ever Roger helped me with that and switched to a better plan that fit my budget. Thank you roger read more

I'm very happy with my service I love the way that crystal help me very friendly and fast on helping me with all of need

Always great service!! I was helped yesterday by Gloria. She helped me with a new policy a well as information on being insured on a non insured driver. I was very pleased with my visit. She helped me out in a timely manner. read more

Marisa is awesome! She was so sweet, patient and timely! She made switch my my policy easy to understand and quick! If you ever need someone from this office, I highly recommend Marisa! Thank you! read more

I love how this place works with me and makes my life easier when I'm in this insurance, monthly payments are not bad at all and I'm 19 years old, love this place and I strongly recommend it to all of you read more

I have went to freeway insurance in Moreno Valley for three years for my auto insurance needs. This year I wanted to add a vehicle to my existing policy. I called the number listed and spoke with a person in the Palms Springs/Desert location. She contacted National General and gave me the specifics of what it would cost to add the vehicle and continue my policy. My existing payment for two vehicles was $169 a month and I remember paying close to $400 to start it up October of 2019. She told me that my next payment after adding the vehicle would be $264 and each month after $221. Reluctantly, I went to the store to finish up the process. When I spoke to Andrea (initially completed my policy last year), she told me it would be $100 service fee in additional to what Natasha told me. I felt that was not fair due to me being a current customer and doing all the foot work myself by phone for hours. She called over her manager and she offered to lower the fee to $50. I almost paid it but I left and decided to call the insurance company myself. National General re-instated my policy for the two vehicles and added the additional one for pennies. My next payment was $184 ($15 more than my monthly payment) on my regular date and each reoccurring monthly payment for the next 11 months is now $161, which is $8 less than it was with the two vehicles. Sometimes doing things yourself pays off. It did for me. This took less than ten minutes!!!! When you feel like your being ripped off, you probably are. I saved $100 for a service fee + $52 a month times 12 months= $624 and the first month differential was $80. I saved $804 of my hard working money!!! read more

Vanessa!!!! If you need a great broker Vanessa is amazing, helpful, friendly and knowledgeable. I called multiple places where everyone else was giving me the run around and Vanessa answered all my questions gave me great pricing and told me exactly what I needed to be insured appropriately for my situation. I will go to her for now on for all my insurance needs. read more

At first they were very helpful and nice, but once I went in to cancel my car insurance with them they continued to take out the money from my account for the months after my cancellation. I called and went in to them to try and fix the problem and have the money reimbursed and they said it would be put back into my account within 11 days. It had been a month passing and still nothing. I wouldn't recommend going through freeway insurance. read more

I was calling around different insurance companies to see what kind of quotes I could get. When I called Freeway, I spoke to Jacqueline, who was very friendly and informative, so I decided to make an appointment with her that day. When I went in she explained everything to me in words that made sense and made me feel very comfortable. I got a great rate and was out of there in no time. I will definitely be back, thank you Jacqueline! read more

Came in last minute and was greeted promptly, the broker Jenny Morales was very nice and understanding when I explained to her my needs I'm regards to auto insurance, she helped find me a quote I was comfortable with, was very patient with me and helpful. Overall I was happy with my experience with them. read more

The worst experience of my life, they took money from my account to with out my consent or signature it's been 5 months of speaking with Diane the manager and she continues to give me the run around saying there still looking into it!!! Diane is a complete idiot and horrible manager stay away from this location!!!! read more

I had the same problem as previous yelper Mark. I called Thursday & they gave me an 85 dollar quote for 3 cars & then asked me to come in Friday morning at 8am. I go in & the girl is completely flustered, entering all of my information AGAIN & came up with a quote of 242 a month with 800 down. I'm not even kidding you. She said it was because of a previous accident on my record & a point on my record for a speeding ticket. I'm pissed that the girl I talked to on the phone didn't even ask about all of that. They completed wasted my time & don't think anybody should ever go in there. read more

Stay out of this office and place. All they see is dollor signs. They took my money and had me sign papers i had no idea what they were. Now i have no insurance because i cancelled it. Ive had their insurance 3 days and i paid over $200 and its a total lost. They are a scam here. read more

If i could i would give this place a negative score I would but i put the highest stars so that it would be at the top of the reviews so that people would be warned of the horrible service. I had the worst experience with Erlene or Arlene Trinidad, my boyfriend and I went in to get his SR22 on Saturday which ended up being more expensive than the quote i was given over the phone . I was told that it would be $50 and then $26 a month and no hidden fees but then when we went in there were more fees including a $140 fee more than we were expecting so we got an extension to pay that unexpected fee in 2 weeks not knowing that that was actually her broker fee and that was the money going towards herself for scanning some papers and filling information on the computer for us. We were never told what the fees were or what we were signing. We cancelled the premium a couple days later and tried getting our money back because we didnt end up needing the sr22 only to be told that we would get no refund and we still owed the $140 because that was her fee. This is outrageous and we have yet been another customer that was taken advantage of. I will be sure to warn everyone of this place and to never go in. read more

Customer service is excellent. Manager is professional and very helpful. Freeway saves me a lot of money. I will definitely refer freeway to my friends and family. read more

If I can give this place a zero star I would my experience was horrible I walk in and was help by crystal Arellano horrible horrible customer service skills needs to be retrain would ask questions and she would answer in a non professional manner my insurance quote was good at the begging then try to rip me off wit the brokers fee and went higher on the quote why do they say it's the lowest price and then try to get you some there way horrible never again would I go there or either recommend this place total rip off on their quote and bad customer service read more

I had a great experience here today and great service by Arlene Trinidad, I recommend Freeway Insurance to everyone....

Stay away from this place, they offer low quotes over the phone and change once your in the office. Big waste of time.

Their customer service is the worst I have ever dealt with! Every time I call I am on hold for at least 20 minutes. Sometimes I need to hang up and try again because after awhile the system just hangs up on you. Then you are often greeted with attitude and asked if you can be put on hold for another 3 minutes (surprise it's usually 7). I have been hung up on by an actual person before and got the same person again and they said I was mistaken. This is after several occurrences not just one bad time. read more

I walked in with Arlene Trinidad on saturday and got an sr22 only to cancel it on tuesday for having a suspended license and i cancelled it they honestly dont care about people/customers just money in theyre pockets read more

Very disappointed I called in for a quote and I spoke with Josh and he gave me a too good to be true quote I told him I had a suspension on my license in which I fixed in march of 2015 and he said no problem that's not going to matter the quote I gave you will not change because we have forgiveness programs but they end today so you must come in to get the price I quoted so I go in and spoke with Jenny and the quote Josh gave me was not valid because of the suspension which will remain on my driving record for three years I knew the quote was too good to be true a big waste of my time never call for a quote you will receive false information just to get you in their office read more

Came in for insurance & was helped out by Jacqueline. she helped me find a low monthly payment and answered all my questions. if your looking for insurance come here & ask for Jacqueline read more

Now your gonna send me a response on my review saying you tried to help me f$&k you all you did was screw me over and you did that's why I don't have you anymore ur service sucks I will not be referring you to anyone for you to rip off read more