Tony made this THE most pain free experience I had ever had when purchasing auto insurance; and he…read moredid it with one of the hardest cars to get insurance for; a 2021 Dodge Challenger R/T Scatpack. I was dreading the number I was going to get, but after a few questions he discovered things about me that would make it cheaper. When it was all said and done, it was less than $200 a month. I almost feel guilty....almost. No idea what Mark, Valerie, Cesar, Nancy, Jeff, and a few others are talking about, because I would recommend him (and them) to any and everyone I know.

I purchased an Insurance policy with Alejandra. After one year I sold my car and was charged…read more $160.00 to cancel my policy with the Manager Tony, ( Who kept putting me off saying we have bad internet service. I had to file a complaint with FTC.

I called this location trying to get a quote before the holiday. I had spoken to 3 other State Farm…read moreoffices that told me about a program that allows for wrap around services for homeowners in CA. However, when I called this office the female told me that State Farm doesn't provide any type of homeowners insurance, period. So either she is wrong or the 3 other people I spoke to are. Here is the program I was advised about. https://www.cfpnet.com/find-a-broker/#

I had been a dedicated customer, no billing issues, great service. Wake up one day and my bill has…read morejumped up 200 dollars! When I reached out (calmly and politely may I add) and asked could they explain the increase, I was told it's from a ticket and quote, " You should have handled it awhile ago." Hmm ok. So I contact Riverside County and there is no ticket. I call San Bernardino County and no tickets. There are no tickets under my vehicle for myself or my husband, you blame us, and have a horrible attitude when I rightfully ask about my bill being increased. We felt for how dedicated of customers we had been, some form of electronic or physical communication would have been nice, so we could have stopped this before it happened. Now I don't even want to contact the office to sort out this mistake, we're just switching agents.

Really bad customer service first time here and it was horrible. As you walk in, there's a signing…read morelist, and there was one customer ahead us, so we waited for almost 20 minutes. And some random guy, just shows up. And just yells out "I'm here to make a payment". He seemed really comfortable to just come inside and yell it out. But it seemed odd how Immediately the girl that was helping out the other guest, run to him, and told him to give her the money for the payment. First all, I don't care how many years you been a customer with a company, you shouldn't have priority for anyone. Specially when you don't know if you have new customers. That to me it's ridiculous. If he was there to make the payment, he should of sign in like everyone else. And wait for his turn, clearly the signing sheet had an option of "I'm here to make a payment". Second, the sells representative Jenny M. was just overall rude, when she was helping me out, she got a random phone call from her mom. Like Who answers calls, when you're helping out someone at work. Clearly that's one unprofessional. And last, you shouldn't be texting after you just hung up on the person who call you. Texting isn't any better of a choice. Update: customer service reach out to me, and were really helpful. I want to give a special thank you, to Miguel who took the time to addressed my problem. You hardly find companies that care about a customers opinion. Thank Freeway Insurance, for taking the time and contacting me.

Very amateurish. I bought a car insurance policy with them and they contacted me later saying I…read moreneeded to submit four photos of the car plus a picture of the odometer, which I did. Long story short, the policy ended up lapsing because they bungled it. I ended up paying hundreds of dollars for essentially no coverage.

Extremely helpful…read more after a small misunderstanding, Areli reached out to me to assist. Very helpful. Courteous very professional. Thank you.

Let me tell you that trying to find a good insurance company is no joke!!! I was referred here by a…read morefriend and let me tell you; I've never had an experience like this! My agent Sonia Guzman was very informative about all my options, since I don't have THEE best driving record. However, she was able to give me the best quote and trust me when I say I had been shopping around. I got the best price based on my situation so don't be afraid to check them out!! The energy there is very positive and friendly even for to chat with the Manager ARELI. Definitely 5 Star plus!!

We had the absolute best experience with Julia Laura at Farmers Insurance today. Julia helped us…read morewith my husband's medi-care and Covered California for me. From the moment we sat down with her, she gave us her full attention and treated us with kindness, patience, and genuine care. She went above and beyond helping us with multiple issues, and at no point did we ever feel rushed or brushed aside. You can tell when someone truly cares about the people sitting in front of them, and Julia absolutely does. She took the time to explain everything clearly, made sure all of our questions were answered, and worked hard to make sure we were fully taken care of before we left. Good customer service is rare these days, but Julia reminded us what it feels like to be treated like people instead of just another number. We left feeling relieved, grateful, and honestly impressed by how much effort she put into helping us. Thank you again, Julia. Your kindness and professionalism meant more than you probably realize.

Carmen Luzanilla was very polite and helpful. Had a smooth experience working her! Make sure to ask…read morefor her if you visit this location

Hello, I have been…read morewith Aguayo Insurance for 12 years and have not received any wrongful services or acts at this location. Hector and Veronica have always been respectful and strict about professionalism, honesty, and accurate information for questions and concerns. I appreciate that Veronica always looks out for her customers and finds solutions for any situation. Also, one of their agents, Inez, who has been working there for a long time, is excellent at her job and always helpful in any situation. Alisha used to be at the Moreno valley location, she is a great agent and she is always determine in anything that she does. I admire that about her! Last year at the Hemet location with Alisha, she very informative , professional , and very helpful. There is one concern about that a new agent Daisy was at the Hemet location, she was working across from Alisha , since we thought any personal or private information stays in the office because we have the right as long term customers. Daisy had shared some personal information to a person does not correspond to him or have the right to know any access to us. I don't understand what was Daisy's motive to shared our personal information like that when we had asked nicely that day, it was private matter and us, as customers, we have that right. Alisha who knows better , I know with her great work ethic , she would not have shared any information to anyone. We do not like or have time to stress about things that We cannot control. All we asked to encourage or trained more Daisy or any new agents to respect clients requests and privacy. We had bad experiences with Toro tax services because that company has a gossip issue, that why we wanted see if we keep giving business to Vida income tax this year, but with Daisy sharing information to that person is not worth it . This disrespect family/Client code and we hope this does not happen again with other clients. We believe within time, things can be better and understand that sometimes strangers can help more than family. We still appreciate Alisha and everyone, You all do great. We recommend both offices if you want a lifetime business for any services they offer with integrity and respecting clients' private information. Thank you so much Aguayo Insurance Solutions!

excelente servicio y una agradable atención al cliente . Gracias VERONICA por su amabilidad y…read moreprofesionalismo

Excellent service at Freeway Insurance in Moreno Valley. I came in for Auto Tags Today registration…read moreservices, and Peter Machado made the entire experience easy and stress-free. Peter was professional, patient, and very knowledgeable. He took the time to make sure everything was handled correctly and didn't rush the process. It's clear he genuinely cares about helping customers and delivering quality service. If you're looking for someone who is reliable and goes above and beyond, I highly recommend asking for Peter Machado. This location is lucky to have him.

All I am going to say about Freeway Insurance is, it's not worth it!…read more When we first got a policy, the person that helped us did everything wrong. Instead of giving us a 30 day policy to pay after 30 days like she said we did. We received a phone call 15 days later asking for our monthly payment. We stopped and said! We just got the policy 15 days ago, we just gave $360 3 weeks ago! So I decided not to pay until I could speak with a manager, nothing was resolved, and all they could say was she input all the information wrong, she lied and said we also had a $500 deductible, but it was at $1000. At this point I was already upset, and went searching for a better insurance carrier. Also be aware that Freeway has all these broker fees, so if you need to make a change to you're policy, you will be charged every time a broker fee, even if it's something as small as changing you're address, they want a broker fee, they could charge whatever they want, it could be $40 or $100 or more or less for the change. I've never had such a terrible experience before with insurance. To charge every time to make a change to policy. That is just ridiculous!! My advice, go with a real insurance carrier, you will be better off, and you'll be saving in you're Purse or Wallet.

100% recomendados !!!! Muy buen servicio al cliente y listos…read morepara ayudar con muy buena actitud. tenia un problemita al poner el carro a mi nombre con el DMV y tomaron su tiempo para poner los papeles en orden y explicarme el proceso. Muchísimas gracias por su ayuda !!!!! 100% recommended !!!! Very good customer service and ready to help with a very good attitude. I had a little problem putting the car in my name with the DMV and they took their time to put the papers in order and explain the process to me. Thank you so much for your help !!!!!

I called Jasmine's as was price shopping for car insurance. Jasmine answered phone. She went beyond…read morethe call of duty to help me. Was friendly and informative. Unfortunately, she couldn't give quotes I could afford but gave me names of other companies to call. I called 15 minutes before closing and she never once acted like I was a bother. Very exceptional customer service.

Great experience so far, Adriana helped my mom get a new policy and everything went smooth and…read morefast, at a price with in her budget, and just recently i needed insurance fast for two out of state vehicles, and she quickly helped me and had me insured and covered same day at a great rate.. Thank you Adriana!

Thank you for helping me with my insurance quote, I've have been a loyal customer for the last 7…read moreyears & I do appreciate your help you have excellent customer service and really good knowledge on the buisness satisfaction , Great team that helps and it cannot get easier than that thank you Cynthia

All solution insurance is the one stop for all your needs…read more I used to change our insurance company every few years. Since we have been with All Solutions since day one at least over 20 years, I've never had to look for another company they always give us the best price for insurance. For our business We have liability and auto insurance. For our personal we have our home, personal auto, recreational insurance, also our children use All Solution insurance. Shout out to...Sy he always calls me back if I leave a message and always takes care of what ever we need. And always helps me to understand when I don't understand something. Thanks Sy for supporting our personal and business needs. Julia Best-Way Maintenance

My mother and I came into the office last week. Dominique assisted my mother. She is the perfect…read moreperson as the receptionist. Her customer service is exceptional! She is very helpful, kind and friendly. Thank You Dominique!