Excellent customer service and follow up from their agents. They're also always trying to help and…read moreon top of everything you need. I recommend them!

I had the best experience with Jennifer she help me with all my needs I would recommend her to…read moreanybody

We secured whole pet/whole life + wellness insurance for our Pembroke Welsh Corgi, Nigel, when he…read morewas a puppy, and the coverage was pretty comprehensive and extremely useful until the end of this past year, with reimbursements being quickly mailed to us. Our dog is now almost 11, and we recently filed a claim via the website/app, as always. We then received a mailing saying that this policy was "no longer active," with no explanatory details. My husband had originally acquired this policy, which was supposed to be lifelong insurance for our pup, while working for a different company a decade ago (through his work benefits package). Thoroughly confused, he called Nationwide and was informed that the credit card on file for the automatic insurance payments we had been making on time FOR A DECADE had expired, and, without our knowledge, the policy had been cancelled and could no longer be restored (they wouldn't even allow us to put a new credit card on file and retroactively pay for the month or two when they had attempted to charge the expired card). They apparently notified us only via my husband's work email from the job he had a decade ago, which he obviously no longer has access to. Although they had our physical mailing address and frequently sent us reimbursement checks in the mail, they never sent us a physical letter informing us of the credit card issue, so we had no way of knowing. Now, our senior pet who has some preexisting back issues has no way of being insured in a way that would actually cover any of his medical costs, even though we had done everything we could to make sure he was going to be insured for life. We are extremely unhappy with Nationwide's lack of notification and unjust cancellation of our policy, which seems dishonest. Had he been a younger pet for whom they didn't anticipate increasing medical costs, I wonder if they would have reached out by mail to inform us of the credit card issue when they were unable to reach us via the old email address? It's distressing that, when we had diligently paid our premium since 2015, they would not let us reinstate our policy by paying the month or two for which our credit card on file, unbeknownst to us, had expired. Just really disappointing, and I hate knowing that my sweet pup will now have the least insurance coverage (none) he has ever had in his life just at the age when he will need it most. After being quite please with it for years, we are now extremely dissatisfied with Nationwide Pet Insurance and would welcome outreach from the company to reinstate our policy when it was unjustly cancelled; restore our faith in this company; and help us make sure our pet can have all the medical care he may need in his old age.

I got this insurance through work and assumed it would be a high-quality plan. Looking back, I…read morereally wish I had done more research before enrolling. There are many better options available with significantly stronger coverage. My 6-year-old cat was recently diagnosed with cancer. While this plan reimburses 70% of eligible expenses, the annual reimbursement cap is only $7,500. Unfortunately, that amount does not go very far when chemotherapy treatments can easily exceed $20,000. Since then, I've seen many other plans offering 90% reimbursement and annual limits as high as $100,000. My advice to anyone considering pet insurance is to carefully compare plans before committing. Not researching my options more thoroughly is my biggest regret. Now, because my cat has a pre-existing condition, switching providers is no longer a realistic option.

Christine Garcia of Brightway Insurance was an absolute pleasure to work with. It was so refreshing…read moreto speak to a real person who answers the phone promptly and provides lightening fast responses. After the frustrating experience of shopping for a condo policy at numerous agencies playing phone tag and eventually offering astronomical premiums, Brightway Insurance was like a breath of fresh air. The condo policy I obtained has a very reasonable premium. Ms. Garcia, being a very competent agent, helped me tremendously with the application process. She is extremely knowledgeable and answered all my questions in the most professional manner. Yes, I would highly recommend Brightway Insurance to everyone for insurance needs!

I have all of my personal and business insurance policies handled by Brightway. Sabrina is super…read moreresponsive and helpful and is upfront about what rates she can get. My prior insurance agents that I dealt with are only responsive when you're a new client and then they forget about you when it is time to renew or reshop for rates but Sabrina has been consistently delivering great service for me for years now.

Do NOT use United Pet Care. They denied to pay for my cats surgery - a $10,000 bill. Which defeats…read morethe entire purpose of paying for pet insurance. Not only did they not pay, they FAILED to cancel my policy. I immediately cancelled with them and they still ended up charging my card for months after my cancellation. When I called to ask why, they said they had no record of this ever happening and would not refund me for the months. I even gave them the time period I made the call so they could look it up. How cheap can you be to not refund someone like $15 per month? Bad firm. Do not use.

This pet HMO type insurance is mediocre. It is fairly easy to sign up, low price, good customer…read moreservices, and no pre-existing conditions exclusions. However, the vets that take it hardly discount anything-always stating the discount doesn't apply because x,y,z... no discount on any services that are not in house which is almost everything. My last vet bill was over $800 and I got about $75 off (maybe 10%) with UPC which doesn't even cover the premiums I paid. Definitely, not the 25-50% discount promised. They don't have specialty care in all areas, even though it is marketed. So now I get 0% discount at a non-UPC specialty vet. I also tried using the insurance for pharmacy discount but they didn't take it & I had to pay full price. You're better off with traditional pet insurance in my opinion. I'm switching asap.

Shout-out to Kathy Majam at Countryside Insurance Agency!…read moreWe've been with Kathy and her team for many years, and they've always been there for us--reliable, honest, and truly caring. If you're looking for someone who genuinely looks out for your best interests when it comes to insurance, this is the place to be! Kathy, thank you for treating us like family and for consistently providing 5-star service. We appreciate all your help and support. Wishing you continued success, and rest assured--we'll be spreading the word! More power to your business! Your customers for life! Miles, Randy & Family

Neil is top notch! Every time I call, the phone is answered and my concerns and questions are put…read moreto rest. Neil and his staff work very hard to maintain standards in the industry and it shows. I highly recommend them.

Steve has helped me multiple times now & he is great! I can always count on him to help me its…read morefantastic! Hes nice, timely & just easy to reach! Thanks Steve!! 1 (858) 565-6695

Steve is awesome! So helpful and attentive! Highly recommend! He answered any and all questions I…read morehad.

Ok....,what can I say except EXCELLENT customer service from Jennifer's staff and even with…read moreeverything I was able to get my insurance and everything that goes with it to register my car. Jennifer the agent, had my interest at heart and was able to assist me on my insurance needs.

I don't even know where to start. Jessica might be one of the most unprofessional insurance agents…read moreI've ever dealt with. She was rude, dismissive, and acted like I was inconveniencing her just by asking basic questions about my policy. And then there's the part I genuinely wish I was making up... she kept farting. Not once, not accidentally--multiple times during our interaction, with zero acknowledgment. I was honestly stunned. Between the attitude and the... atmosphere, it was nearly impossible to focus on anything she was saying. Insurance is already stressful enough. The last thing anyone needs is an agent who's both unhelpful and creating that kind of environment. I left feeling uncomfortable, confused, and definitely not confident in her services. Would not recommend.

Always answers questions and helps me deal with issues in a professional and prompt manner.read more

Sheryl and her staff are great and always get things done quickly. They will definitely go the…read moreextra step for you. I have a carpet cleaning company and always manage to stump the insurance agent on how to properly insure my equipment. Sheryl took the time to make sure it was done the right way. Great service. Give her a try! I am glad I did.

Kevin was incredibly helpful navigating a difficult insurance clause required for a contract, and…read morewas prompt, responsive and a complete joy to deal with. Cannot recommend his services enough!

I am extremely grateful for this agency. I had recently…read morelost condo insurance due to the insurance coverage issues in California. Kevin was extremely responsive, went above and beyond, and found me coverage rapidly. Of note, I spoke with a handful of insurance brokers prior to this agency that told me there were no options available due to the issues with California coverage. Kevin did not hesitate to help & was confident that he would find me coverage. Again, I am extremely grateful and pleased with the service. Highly recommend.

Great experience so far, Adriana helped my mom get a new policy and everything went smooth and…read morefast, at a price with in her budget, and just recently i needed insurance fast for two out of state vehicles, and she quickly helped me and had me insured and covered same day at a great rate.. Thank you Adriana!

Thank you for helping me with my insurance quote, I've have been a loyal customer for the last 7…read moreyears & I do appreciate your help you have excellent customer service and really good knowledge on the buisness satisfaction , Great team that helps and it cannot get easier than that thank you Cynthia