Skip it. Bait and switch. Reserved a unit with specific dimensions. First couldn't find my…read morereservation. Had to show him the email. Couldn't find my info because supposedly my name was reversed. Pretty sure I know how to type in the order of my damn name. Then the guy (Don't know his name. Has a mohawk and tat on the right arm) proceeded to show me a more expensive unit and not the units matching what I reserved. How do I know? He asked me the upselling questions and never showed me the reserved unit and said none of them were available to show until the day of the move-in? Then why have me reserve? Do you think I'm dumb enough to rent a unit I've never seen? They have 2 dollies for the entire building btw. Then he was performing some speech, pumping up the storage building like a sales pitch he just learned in his Management 101 Class. Cut the bullshit. And show me the unit I reserved. I finally had to share with him I've rented for a decade at all different types of storage companies so I already have experience of what makes a good or bad storage company. This guy either needs more training or put in another role. He wasn't receptive to being challenged with feedback. The whole fake salesman persona was offputting. Come to find out this is new management which they should have been upfront about. They've only been here a month. You can tell if you ever have issues with this storage location that they're going to have every excuse. Bottom line is if I reserve a unit online, I expect to be shown a unit that matches that criteria. What a waste of time. And please don't tell me to email your generic customer service email regarding this situation which will most likely go nowhere. But at least, I can warn people to not rent here.

Great Staff and Service…read more I was having some issues with my reservation online and Joseph and Evelyn helped me out with the service I needed thanks to Joseph . I definitely recommend this place for storage

Jovan Brown was absolutely AMAZING!…read more She went above and beyond to help me with my storage situation at Secure Space. She didn't just do the bare minimum--she genuinely took the time to listen, help me make calls, follow up, and do everything she could to make sure my belongings were taken care of and that I was okay. Her kindness, patience, professionalism, and willingness to help truly meant so much to me. In a stressful situation, having someone like Jovan who actually cares and is willing to go the extra mile makes ALL the difference. Secure Space is very lucky to have someone like her on their team. Jovan, thank you so much for everything you did for me. You were truly a blessing!

I love this location. I've been a patron for 2 years now. I think beyond the excellent location,…read moreample space, clean & secure facilities, the staff are wonderful; they're friendly, helpful, & readily available. Occasionally someone from another store will be filling in & everyone I've interacted w/ has been great, thus far. I mostly deal w/ Erika & Richard--they're both 5 start humans & I'm grateful they're who I get to interact w/ whenever calling or stopping into the office. I think the app is great for easy access & appreciate the carts available for use in each building. I will continue to happily be a patron of this facility while it stays friendly, clean, & secure. Thank you for all that you do!

I came across storage etc. while searching for vehicle parking spaces on Google. I found them…read morethrough a website called sparefoot and made a reservation there. I was immediately contacted by the property manager Krista, who was unbelievably nice and very accommodating. Krista had an open communication via email from the moment I made the reservation. We were surprised to see how many parking spaces of different sizes this property had. She is the sweetest most accommodating manager I have ever talked to and highly recommend renting from them.

Tawaynnia gives outstanding award-winning customer service. She took my call and answered all my…read morequestions with enthusiasm and I can tell she was smiling through the phone. I said I have to come because she's a real woman and just really happy to be at her job and when I got here she was a beautiful young lady and happy to be at her job so please recognize her give her a gift card I'm renting this place because of her expertise and her loving kindness. Thank you for her!

This is the 2nd time my car window has been shattered on their property. I pay to park there and on…read moremy last visit, I saw my rear window had been shattered. I went into the office and spoke to the office manager. She said she didn't see anything. I pointed to the surveillance cameras and they were pointed where my car is parked. She wouldn't let me review the footage, or contact anyone who could give me permission to see them. She was stonewalling and didn't seem to care that my property had been vandalized. I called the Sheriff department and they came and took a police report. I know for a fact that they are responsible for this but they don't care. Your property is not safe here. I do not recommend this company.

Terrible is the only way to describe it. If there was a way to give negative stars, I would give…read morethem 5 negative. I definitely would not recommend storing anything at The Empty Attic. In addition to not being secure or maintained well, they do not treat long-time customers well. Even if you are a good customer for years, if you are a day late on a payment, you will immediately receive a lien notice letting you know that they plan to sell all of your stuff to cover the costs. It is ridiculous. Regarding vandalism, fire or loss of your property, please read the review from Ty D on 12/10/2020. That is similar to what I experienced and basically there is nothing you can do, no response from them, they go back on their word and they have no ethics. When there was a fire at the facility that burned several of the storage lockers, a very kind police officer came out to make a report and the owner, Lena Raballo, was unbelievably indignant, snapped back at the officer angrily and refused to even give the officer her name. The fact that she treated the police officer so badly is just an indication of how their customers are treated. I truly do not know how they stay in business.

Very friendly staff and easy to get signed up. Christian and Stephanie were super friendly.read more

Thank you so very much for your amazing service I really appreciate how you handle my property with…read morecare !!! I absolutely recommend Lakewood self storage to anyone looking for great service :)

Rented two large units there and was very pleased with the staff and facility. Easy in and out…read moreaccess too.

Searched around. Found this wonderfully priced, excellently located storage space, and my choice of…read moretruck to complete my move. Their attention to customer satisfaction is the deal maker. Job well done Wayne!!!

This place is clean. The fee is very affordable. I had a very proper way of communicating with the…read morestaff. The service even from the very beginning was organized. They even take care of your unit so much. Thank you, Cris for all the help! He made it easy for me especially during the moving out process. Thank you, US Storage Carson St.

US storage center in Torrance on Carson St. are pretty cool. The employees are nice and helpful…read more They seem to do a good job of taking care of the property. The access is easy and secure. I have no complaints. I will use them again if necessary.

We have had a storage facility unit at the Torrance storage location for 9 years. The building is…read moresecure, clean, and temperature controlled. Laura manages the building and is a delight. She is eager to assist with payments or any issues that may come up. She's knowledgeable and friendly. I highly recommend this location.

Very convenient and extremely helpful. The facility overall is nice and clean. Very goodread more

Renting space here was a big mistake, in moving in they were very nice and willing to help and as…read moreit is now I would detract all the positive comments and advise you the Public to avoid this Storage Facility and any of the People who work there. I was given notice to move with two days notice without full fact. Upon moving within required time frame they indicated I would be reimburse my full months payment, this never happened and the manager and all the assistants have denied and lied about the refund. I have not yet decided on how to deal with a Group of Liars, but this is not over yet. The main point here is these people are two faced and will do anything for the Dollar. I should have taken note early on when several users came to me and told me their story of how they were nice, with Smiles and a couple months later doubled their rent. NO, THIS IS NOT A BUSINESS THAT SHOULD EXIST.

Rosie helped me get my storage unit. She was very helpful and answers all my questions…read more Would highly recommend! Great rates and great customer service