I was happy with my finished quilt. My issue is with the cost!!! I thought their cost was quite…read moresteep to begin with and the quote given at drop off and payment expected at pick-up went up by $55. That big of an upcharge should have been approved by me. Given a choice, I would have decided to go somewhere else. Not a very professional or acceptable business practice. I regret going there. Changes my mind about putting together another quilt.

I've been going to Heartbeat Quilting for probably 20 years. I have literally had the best…read moreexperience there. My quilts are always PERFECT. The quilting is outstanding whether it is a computerized pattern or a custom pattern. Trimmed just right and always clean and neat. The employees are always helpful and patient and friendly. The fabric available for the backing is terrific too. I do feel like the cost has gone up since Wanda sold to Gammil. But I'd still choose Heartbeat in a heartbeat. You just can't beat the quality. Top notch!

Update: talked with the owner today: Quote on quote from him " If you had any experience with flail…read moremowers, you would know that the blades are not sharp, brush hog blades are not sharp either, this is not a finish mower". Oh, I had no idea that blades on a mower were ever supposed to be "not sharp". Not expecting a finish mower, I got one of those. I guess this guy is smarter than AI. See pictures below. I added some of the y-blades (duller than a butter knife) and the amazing cutting performance after 3 passes driving 0.2 miles per hour (maybe slower ). I will avoid this establishment at all costs. Worst customer service I have dealt with. David Primmer knows nothing about the products he sells. He doesn't know what a flail mower is designed to do. He sold me a $4000 unit with blades that were not even sharpened, had no ability to troubleshoot the issues I was having with the mower, and couldn't even give me a contract to call to troubleshoot. He sold me a mower manufactured in 2024 as a "2026 Ironcraft Fl-165". There is no branding on the mower to even identify that it is an Ironcraft mower. Oh and funny how I can search for the exact unit nationwide, and find it for sale at prices ranging from $2150-2800, but Cascade wants to retail it at $3895. Hmmm. But David says that's old data. Tells me it's normal that it windrows in tall grass and that I should've bought a brush hog if I wanted a better cut. Pretty sure you got that backwards. But it's my fault because I didn't do enough research. He can't take criticism for failing on his end to be a liaison for a customer having an issue. As a dealer, that is YOUR JOB!!! You're representing Ironcraft selling their product, yet you won't stand behind it when it doesn't function in the way it was designed. The guy wants to cry because I called him out. Learn basic customer service and conflict resolution if you're going work in your business. I asked for the owner and the Ironcraft rep to contact me, and David decided to take this whole matter personally and deny me that ability. Offering me $450 doesn't fix a mower that performs poorly. If you want a trustworthy company with integrity, steer far away from these guys. Disappointed that I even purchased anything from them. David got my business and that's all he cares about. I will avoid this place for any service or future purchases.

Walked in with an oddball filter part and they immediately knew what it was and sold it to me for a…read morevery reasonable price. Very nice and knowledgeable people.